Contínuas falhas no método de pagamento

[Mihail]

Hey @Abc1305,

Thanks for reaching out.

Could you also try getting the subscription via the option in Account overview your account page? Make sure to also try it with an incognito browser and another device if you have that option.

Let us know if that did the trick. We'll be keeping an eye out for your reply.

[GuiCarvalho]

Limpei o cacheu fiquei uns 2 ou 3 meses sem usar para o algoritmo esquecer do meu cartão e então tentei de novo e funcionou.

[deniac]

Exatamente o que acontece comigo. E não é CPF, não.

Enfim. Tentei de tudo. 

Sempre fui Premium e me tiram do nada. 

O jeito é ir pro Deezer. 

[Jeremy]

Hey there @deniac,

Thank you for your reply in this thread. We really want to help you to fix this. 

Can you check so your card is enabled for foreign, secure online, and recurring purchases? You can contact your bank or credit company to check.

We'll keep an eye out for your reply.

[freitasueliton]

Mesmo problema aqui! 😕
Não consigo fazer o pagamento nem por boleto!
Temos alguma atualização do problema?

[Mihail]

Hey @freitasueliton,

Thanks for reaching out to the Community.

We're sorry to hear you're also experiencing issues with the payments. Could you let us know if you've tried some of the troubleshooting steps suggested above, such as a private or incognito browser or using a different device? Keep in mind that payments with Boleto can take up to 5 working days to process (not including weekends or public holidays). It's also worthwhile to check with your bank to see if your  card is enabled for foreign, secure online, and recurring purchases, as @Jermey suggested.

Hope this helps. Keep us posted on how it goes. 

[freitasueliton]

Yes, I tried.
I tried with differents cards am payment methods. 😕
I've been using Spotify for years. Why now i have this problem?

[Jeremy]

Hey there @freitasueliton,

Thank you for your reply and confirmation.

Can you try from another device to see if the issue persist? 

We also suggest that you have a look at this article.

Keep us posted. We're always one reply away.

Cheers!

[freitasueliton]

Yes, the problem persists.
Always that i try to pay a form shows asking to update some data for bank account confirmation. After that, the problem happens.
I'm sure that all data filled in the form is correct.

[Jeremy]

Hey again @freitasueliton,

Thank you for getting back in touch with us.

In this case we suggest that you contact your bank.

Let us know how everything goes so we can keep on assist you if you need us to. We're happy to help.

Cheers!