Contínuas falhas no método de pagamento

Solved!
Reply

Re: Contínuas falhas no método de pagamento

Mihail
Moderator
Moderator

Hey @Abc1305,

 

Thanks for reaching out.

 

Could you also try getting the subscription via the option in Account overview your account page? Make sure to also try it with an incognito browser and another device if you have that option.

 

Let us know if that did the trick. We'll be keeping an eye out for your reply.

MihailModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards

Re: Contínuas falhas no método de pagamento

GuiCarvalho
Casual Listener
Limpei o cacheu fiquei uns 2 ou 3 meses sem usar para o algoritmo esquecer do meu cartão e então tentei de novo e funcionou.

Re: Contínuas falhas no método de pagamento

deniac
Newbie

Exatamente o que acontece comigo. E não é CPF, não.

Enfim. Tentei de tudo. 

Sempre fui Premium e me tiram do nada. 

O jeito é ir pro Deezer. 

Re: Contínuas falhas no método de pagamento

Jeremy
Moderator
Moderator

Hey there @deniac,

 

Thank you for your reply in this thread. We really want to help you to fix this. 

 

Can you check so your card is enabled for foreign, secure online, and recurring purchases? You can contact your bank or credit company to check.

 

We'll keep an eye out for your reply.

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

Re: Contínuas falhas no método de pagamento

freitasueliton
Regular

Mesmo problema aqui! 😕
Não consigo fazer o pagamento nem por boleto!
Temos alguma atualização do problema?

Re: Contínuas falhas no método de pagamento

Mihail
Moderator
Moderator

Hey @freitasueliton,

 

Thanks for reaching out to the Community.

 

We're sorry to hear you're also experiencing issues with the payments. Could you let us know if you've tried some of the troubleshooting steps suggested above, such as a private or incognito browser or using a different device? Keep in mind that payments with Boleto can take up to 5 working days to process (not including weekends or public holidays). It's also worthwhile to check with your bank to see if your  card is enabled for foreign, secure online, and recurring purchases, as @Jermey suggested.

 

Hope this helps. Keep us posted on how it goes. 

MihailModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards

Re: Contínuas falhas no método de pagamento

freitasueliton
Regular
Yes, I tried.
I tried with differents cards am payment methods. 😕
I've been using Spotify for years. Why now i have this problem?

Re: Contínuas falhas no método de pagamento

Jeremy
Moderator
Moderator

Hey there @freitasueliton,

 

Thank you for your reply and confirmation.

 

Can you try from another device to see if the issue persist? 

 

We also suggest that you have a look at this article.

 

Keep us posted. We're always one reply away.

 

Cheers!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

Re: Contínuas falhas no método de pagamento

freitasueliton
Regular
Yes, the problem persists.
Always that i try to pay a form shows asking to update some data for bank account confirmation. After that, the problem happens.
I'm sure that all data filled in the form is correct.

Re: Contínuas falhas no método de pagamento

Jeremy
Moderator
Moderator

Hey again @freitasueliton,

 

Thank you for getting back in touch with us.

 

In this case we suggest that you contact your bank.

 

Let us know how everything goes so we can keep on assist you if you need us to. We're happy to help.

 

Cheers!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂
SUGGESTED POSTS