Contínuas falhas no método de pagamento

[freitasueliton]

Jeremy, i did.
Everything is ok with my bank account. I used the card in another purchases. I don't think that is a problem with my bank account. Maybe the problem is with payment method used by Spotify and the bank, or some rule that is nor clear that Spotify use.

[Jeremy]

Hey @freitasueliton

Thank you for your reply.

We recommend to double-check with the payment method provider (not the card provider, but the e-commerce platform which you pay using your card) and to wait at least 24 hours between different attempts.

Keep us posted.

Take care 🙂

[freitasueliton]

The problem is not the payment method.
I did another purchase for another person with different CPF (Brazilian person id) and it worked with same payment method with problem.

Some no clear Spotify rule is been applied to check payment data. What rules Spotify use check the purchase?
I think would be nice if the problem message was clear. All this conversation could be avoided.

[Lollamoon]

I have the same problem. Years of sub and now I can't renew, the message is "payment failure". My card is ok, tax ID (CPF) OK, I even try with another card number and nothing works.

[Eni]

Hi @Lollamoon, 

Welcome to the Community 🙂 

Just to confirm, did you check this article with your bank/card provider to make sure your payment methods meet these requirements? 

If they confirm they do and everything is ok, we recommend waiting 24 hours before trying to update your payment details again. It's worth doing it from an incognito/private window in the browser and a different device.

Keep us posted on how it goes.

[Lollamoon]

Thank you for the answer. I solve my issue talking to the Ebanx Customer Service. They said my ebanx account did have some kind of flag they fixed.

[Eni]

Hey again @Lollamoon,

Fantastic news! Give us a shout if it starts misbehaving again; we're always here to help 🙂 

Have a great day!

[Kau3]

Também estou tendo o mesmo problema. Cancelei o Premium, mas tá difícil a situação. Já segui todas as instruções do suporte mas nenhuma deu e também verifiquei meu CPF e consta como regular.

[Alex]

Hi there @Kau3,

Thanks for reaching out about this.

Hope you don't mid us replying in English.

Can you give us more info on you exact issue and the troubleshooting steps you've gone through. 

We'll be happy to help 🙂

[Kau3]

I have the same problem. I can't renew, the message is "payment failure". My card is ok, tax ID (CPF) OK.