Info: Thanks for getting in touch. So we don't get disconnected, please keep this window open during the chat. Info: Hey there! Thanks for contacting Spotify Support. You're chatting with Fernando L.
NOTE: So we don't get disconnected, please do not navigate away to another browser or app during this chat. Info: I have a gift card and can't redeem it against my family premium account
Info: Fernando L:
Hi there [snip - removed by moderator].
[snip - removed by moderator]: in fact i have 3 cards for £10 each but pay by direct debot Fernando L:
I understand that you have a gift card and you can't redeem it on your Premium for Family account. No worries, I will check it for you.
[snip - removed by moderator]: ok Fernando L:
Just a question, are you using physical gift cards?
[snip - removed by moderator]: yes Fernando L:
Okay. From what country you purchased it?
[snip - removed by moderator]: uk Fernando L:
Okay. Thanks for clarifying that. The gift cards can only be used for regular Premium as they're just designed to provide regular Premium on an account. If the account is on Premium for Family, they can't be used.
[snip - removed by moderator]: ok so that's it? I have £30 i can' t use? amazing Fernando L:
You can give it to a family member or friend who'd like to be on Premium or, if in case that you will be switching to regular Premium, those gift cards you have can still be used.
[snip - removed by moderator]: not really the point of a gift card is it? I receive them and have to give them away. please log this as a customer complaint. i am very disappointed by this Fernando L:
Okay. I will take note of it.
[snip - removed by moderator]:
I am so sorry for the inconvenience. Anything else that I can still help you?
[snip - removed by moderator]: no Fernando L:
Alright. Bye for now. have a wonderful day.
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