Got charged two times

[byrontorres]

Plan

Premium

Country

Sweden

Device

Huawei Mate 20 Pro

Operating System

Android

My Question or Issue

My subscription payment failed at the end of last month. So yesterday when I was going to pay it the payment failed again through the Spotify website. I then did the payment sucessfully again later at the evening. And today when I checked my bank account, Spotify charged me two times. Once 11th of Mars and once 12th. How do I get a refund? 

[Brunelicia]

Hi @byrontorres,

Sorry to hear this. If you’ve been charged twice I recommend looking at this article for more information about Refund Policy.

I hope this helps!