Have I had Premium before?

[uhBlame]

Plan

Free/Premium

Country

USA

Device

PC

Operating System

Windows 10

My Question or Issue

I've been getting Spotify Ads saying I could get 3 months of premium free, if I never had premium before, I don't know if I did or not, how could I check?

[uhBlame]

Hey @rynnexv,

Thanks for reaching out.

If you're seeing this error message and you haven't made any purchases, it means your payment method was used on another account, so it's worth checking with close friends or family members if anyone used it for starting a trial or paying for a recurring subscription.

If that's the case, you can start a regular Premium subscription.

We hope this helps. 

[Maxim · Accepted solution]

Hey @uhBlame ,

Thanks for coming to the Community.

Just visit https://spotify.com/premium and in the payment process you'll see which offer is available for you 🙂

Let me know how it goes.

[uhBlame]

When I press Individual, it says "3-month free trial" under Your Plan, does that mean I am eligible? 

[Maxim]

Most likely, yes.

You can also head here and check if any receipts exist in your account. If there are none, you should definitely be eligible.

[aly_yy]

Yes that should mean you're eligible. Best way to check is to go through the whole process of filling out your information- including payment method, and then right before submitting make sure the pricing is broken down into the 3 month free trial set up. If all the information check's out you should be good.

[rynnexv]

I have never purchased Spotify Premium before on my account and I have an offer of 3 months now until the 21st of May. I have checked my order history and it says I haven't made any purchases in the past 2 years (obviously because I haven't ever) and yet when I try to purchase it, an error pops up saying that I've already used my free trial. 

How do I fix this??????

[MihailY]

Hey @rynnexv,

Thanks for reaching out.

If you're seeing this error message and you haven't made any purchases, it means your payment method was used on another account, so it's worth checking with close friends or family members if anyone used it for starting a trial or paying for a recurring subscription.

If that's the case, you can start a regular Premium subscription.

We hope this helps. 

[user-removed]

ho ricevuto un link di premium gratis per gli amici da una persona che conosco ma mi dice che ho già usato premium.
Però il mio account è appena stato creato con una email mai utilizzata.

Il mio amico è ancora cliente premium.