If Spotify is now free, why am I being charged £9.99

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If Spotify is now free, why am I being charged £9.99

Ng1984
Newbie
I have just checked my PayPal account and have noticed £9.99 has been taken by Spotify. I have not been charged for the past couple of months and I assumed this was because Spotify is now free? I was informed of this by an ad on my laptop on Spotify. Can someone make this clear to me please?
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Solution!

Josh
Community Legend

Hello!

 

Did you ever subscribe to Spotify premium/unlimited? If you never canceled, that is why you are being charged. You can cancel with these steps, and if you want you can prevent anything from being charged to your paypal account with these steps, also remove your payment methods from your Spotify account. <Moderator Edit>

 

Hope this gets sorted for you! 🙂

Hope this helped 🙂


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61 Replies

user-removed
Not applicable

Hi there,

 

I too have been charged 9.99 this month, even though I cancelled my premium sub last month and recieved confirmation of this from Spotify.

 

Please advise?

Thanks!

Hi_Dhiho
Casual Listener

I have the same question.  I thought i had free spotify( Which it says that i do) but i'm getting charged... even thou my subscriptions say I'm on free spotify???  WT....

And Its been going on for a while.  I wish i could talk to someone to get this sorted out.

Please help!

Hi_Dhiho
Casual Listener

I cancel my suscriptions at least a year ago and they have just been taking my money and I'm done!!!

victoriadelesie
Newbie

Hello. 

 

So I have the regular 9.99$ premium account that i pay every month. I'm only a few days late this time so I had to reenter my card details. 

 

The website wont let me pay for my account subscription, it only gives the options of getting the family plan or the student plan. So I tried to figure out the student plan, because I'm a second year college student, but my school isn't listen on the schools to choose from. So I decided to cancel out on that, but I still got charged the price for it. Now I can't pay my regular subscription. 

 

I just want the money back so I can get my account paid properly. I don't want to lose my music and money because of something that was not my errors. 

 

Victoria.

Leorichard8712
Newbie

Spotify has been stealing money for over a year and i just found out because i received a call for my bank account being overdrafted and this is not the first time. My account is set to free and they have been charging me for over a year!!! I dont even recieve premium perks.

Screenshot_20171130-180125.png

valor3702
Casual Listener

I cancled my account in june why are you still charging my all this time please contact me ive already called my bank and registered a complaint

Mayagleeson
Newbie
Spotify have done the exact same thing to me!! I'm not very happy. And they don't do anything about it when you tell them , I would love the money put back into my account but that's not going to happen.

I have been with Spotify for about a year now, not once have I had money taken out of my account because it was meant to be free?
Then all of a sudden this month Spotify took almost $20 out of my account??
Talk about **bleep** false advertisement!!

So I have unsubscribed!

Nneaen
Newbie
I have the same problem as everybody else. I have been also charged (9.99e) and I have been a "free-user" almost half year. This is ridicilous.. I want my money back 😡

becauza
Newbie

Spotify lists my subsciption as Free but I am being charged a monthly fee of $9.99. WHY????  I am not able to cancel this through the website.   I am not able to cancel this using the form because I don't have all the information necessary for the form as it requires the date you signed up for the service.  I signed up for the FREE service on 12/26/2016.  I NEVER signed up for any services that cost money.   This sounds like a run around and a class action law suit waiting to happen.  Please at least respond to my question of how to cancel this monthly subscription as soon as possible.  It would also be great customer service if you would refund the $9.99 you charged my bank account today.  Thank you!

Elise562
Newbie
Is there any way to get in contact wirh customer support to get the money returned if we canceled the account?

js123
Casual Listener
Not that I could find

wallback1
Newbie
I just checked my TSB account and you took money out please refund me back immediately because Spotify account is cancelled say no money should leave my account reference number what I see in my a statement Ponccfaa7d
My name is Raymond Anderson my email address is wallback@icloud.com

Dasham718
Newbie
I want to stop spoty, how can I do it?

KFord84
Newbie
Same here. I thought i cancelled my subscription its saying i have spotify free and im being charged 9.99. Last month i was charged the same. Now im checking to make sure it hasnt been going on any longer. Refund me asap

manowhuhee
Newbie

It say Im on the free vesion, How could I CANCEL MY SUBSCRIPTION? 😞
I need my money back.

MissHargrave
Newbie

I was and still am a student.... (who stops being a student in december?!)

 

i pay 4.99 a month, yet this month, you have decided my bank details were a christmas gift, and took double that, and charged me 9.99, i would like to know why? and when i will get my money back? you cant just help yourself to my bank, as i said... why would you presume i would stop being a student in december? if there was a change, i think it would be nice to be informed... before you just take money off me

kikokadrow
Newbie
I just sign up last week now i got charge 9.99$

Montidog
Newbie

I have been paying for the family plan for a couple of months now, my account has appeared to be free subscription. So I decided to cancel the whole plan, but my account was still drawn from. I'm paying the $15 for a month and a $35 overdraw fee. Thanks spotify

user-removed
Not applicable
I have had double charges in my account where it has taken 2 payments of $9.99 on the same day. Does anyone no where I can get this fixed?

Angie1409
Casual Listener
Did you open an account with Facebook and your email address if so these are 2 separate accounts
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