Help Wizard

Step 1


My spotify isnt working

My spotify isnt working






 Samsung Galaxy S9



My Question or Issue

I paid for spotify for two months and did receive it. Spoke to someone on that chat and they fixed it. They asked my to pay for the first month and would add two free months. After one month it went back to not being premium again. What happened?

3 Replies

Hey @Rcatherine7, help's here!


Could you let me know your subscription status in your account overview page? It'd be best to send me a screenshot of the whole page so I can take a closer look. Please make sure to hide sensitive info when posting to the community.



Billy-JSpotify Star
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Is this the info you need?

Screenshot_20190702-100550_Samsung Internet.jpg

Hey @Rcatherine7.


Thanks for getting back to us.


Apologies for the confusion - we meant that we need a screenshot of the subscription info on this page (the Subscription tab in the account overview page).


We'll be looking out for your reply so we can help you resolve this 🙂


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