Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
73109 Views
31 replies
2 likes
Moderator
121048 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
157653 Views
69 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
308586 Views
171 replies
13 likes
PlanSpotify Premiun DuoCountryColombiaOperating SystemAndroidMy Question or IssueAfter entering the credit card details to subscribe to the Spotify Premium Duo plan with the first month free, the system shows me the following error: "An error occurre...
Plan Spotify Premiun Duo Country Colombia Operating System Android My Question or Issue After entering the credit card details to subscribe to the Spotify Premium Duo plan with the first month...
Roadie
622 Views
1 replies
0 likes
PlanFreeCountryUnited StatesDeviceiPhone 6sOperating SystemiOS 12 My Question or IssueI am not a premium member yet but do have a Spotify account with free membership and am planning to start the 7-day free trial. After that free trial has ended will...
Plan Free Country United States Device iPhone 6s Operating System iOS 12 My Question or Issue I am not a premium member yet but do have a Spotify account with free membership...
Spotify Star
531 Views
1 replies
0 likes
None of the information below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, ...
None of the information below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Gal...
Spotify Star
515 Views
1 replies
0 likes
I cant download any playlists even though I have bought premium, I have looked that they have charged me, and checked my plan, and ut says that i have premium to 9/26/19. So i dont understand! Thanks for help::)
I cant download any playlists even though I have bought premium, I have looked that they have charged me, and checked my plan, and ut says that i have premium to 9/26/19. So i dont understand!  ...
Spotify Star
419 Views
1 replies
0 likes
PlanPremiumCountryIrelandDeviceHuawei p20 liteOperating SystemAndroid 8 My Question or IssueI signed up for 0.99c for 3 months and then it was due to increase to 9.99 euro thereafter, however I was charged 9. 99 on my second month. Can someone explai...
Plan Premium Country Ireland Device Huawei p20 lite Operating System Android 8 My Question or Issue I signed up for 0.99c for 3 months and then it was due to increase to 9.99 euro th...
Spotify Star
511 Views
1 replies
0 likes
PlanPremium CountryTurkey My Question or Issue Hello;I have noticed that both App Store and Spotify charge me per month and thus I have been paying double charge for my Spotify account. I contacted with Spotify for the return of the payments that I h...
Plan Premium Country Turkey My Question or Issue Hello; I have noticed that both App Store and Spotify charge me per month and thus I have been paying double charg...
Spotify Star
650 Views
1 replies
0 likes
Hi there, I've recently reactivated my spotify premium account. I was offered 3 months @ £9.99 meaning my next payment wouldn't be due to leave my account until 29/09/19. If i wanted to upgrade to a family account would i lose this promotion and star...
Hi there, I've recently reactivated my spotify premium account. I was offered 3 months @ £9.99 meaning my next payment wouldn't be due to leave my account until 29/09/19. If i wanted to upgr...
Spotify Star
456 Views
1 replies
0 likes
PlanFree/PremiumCountry Device Samsung Galaxy S9 My Question or IssueI paid for spotify for two months and did receive it. Spoke to someone on that chat and they fixed it. They asked my to pay for the first month and would add two free months. After ...
Plan Free/Premium Country Device Samsung Galaxy S9 My Question or Issue I paid for spotify for two months and did receive it. Spoke to someone on that chat and the...
Spotify Legend
1551 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
805 Views
2 replies
0 likes
PlanPremium 1 month for students CountryIndia Device Samsung Galaxy A6 Operating SystemAndroid My Question or IssueI completed the payment for 1 month student premium via UPI method and the UPI app showed successful transaction and money has been ded...
Plan Premium 1 month for students Country India Device Samsung Galaxy A6 Operating System Android My Question or Issue I completed the payment for 1 mon...
Spotify Legend
786 Views
1 replies
0 likes
PlanPremiumCountryUSDevice(iPhone XR)Operating System(iOS 10)My Question or IssueI’ve had the Hulu and Premium deal since it was $12.99. Recently I changed cards and my account disconnected. Now I can’t have the deal because you guys don’t offer it a...
Plan Premium Country US Device (iPhone XR) Operating System (iOS 10) My Question or Issue I’ve had the Hulu and Premium deal since it was $12.99. Recently I changed cards and my account disc...
Roadie
467 Views
1 replies
0 likes
Hi, I paid for 12 months offer through my UPI. I got charged from my card, but i never got the subscription.... HELP
Hi, I paid for 12 months offer through my UPI. I got charged from my card, but i never got the subscription.... HELP
Spotify Star
379 Views
1 replies
0 likes
Venía pagando Spotify con mi tarjeta prepara Ualá y ahora ya no le deja, me dan alguna ayuda. Gracias!PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question...
Venía pagando Spotify con mi tarjeta prepara Ualá y ahora ya no le deja, me dan alguna ayuda. Gracias! Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016...
Spotify Star
1433 Views
1 replies
0 likes
I just upgraded my account from free to premium. But now I'd like to upgrade it to Family premium. For this I have 2 questions:1. How do I do to keep my 3 months for 1$ on the family plan?2. What if two of the member live most of the time on a differ...
I just upgraded my account from free to premium. But now I'd like to upgrade it to Family premium. For this I have 2 questions: 1. How do I do to keep my 3 months for 1$ on the family plan? 2. What...
Spotify Star
2643 Views
1 replies
1 likes
Hi, I'm trying to change country setting on my father's Spotify account. However I'm not able to do this. Whenever I select the country I just get thrown back to the subscription settings screen, and the country stays the same. I'm trying to do this ...
Hi, I'm trying to change country setting on my father's Spotify account. However I'm not able to do this. Whenever I select the country I just get thrown back to the subscription settings sc...
Spotify Star
1907 Views
1 replies
0 likes
PlanChanged from Premium to Family Premium CountryBulgaria DeviceSamsung Galaxy A50 Operating System(iOS 10, Android Oreo, Windows 10) My Question or IssueI've been a Spotify user for 5 years with Premium subscription (4.99 EUR). Suddenly my subscrip...
Plan Changed from Premium to Family Premium Country Bulgaria Device Samsung Galaxy A50 Operating System (iOS 10, Android Oreo, Windows 10) My Question or ...
Spotify Legend
1120 Views
1 replies
0 likes
On March 15, 2019, I bought a gift card and it's not working. On the back of the card, it says "Full Terms and Conditions governing Spotify gift cards are found at www.spotify.com/gift-card."On April 17, 2019, following the instructions on that websi...
On March 15, 2019, I bought a gift card and it's not working. On the back of the card, it says "Full Terms and Conditions governing Spotify gift cards are found at www.spotify.com/gift-card." On Apr...
Roadie
5944 Views
15 replies
0 likes
PlanPremium FamilyCountryUSDevicePhone 7Operating System(iOS 10 My Question or IssueJust upgraded to Spotify Premium Family, but when I log onto my account in phone app it still says Premium. I logged out and back in but no change. Desktop App is fin...
Plan Premium Family Country US Device Phone 7 Operating System (iOS 10 My Question or Issue Just upgraded to Spotify Premium Family, but when I log onto my account in phone app it st...
Spotify Star
2357 Views
5 replies
0 likes
PlanFree/PremiumCountryThe Netherlands Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueYesterday i bought Spotify premium for 3 months ( €1,- ). But it didnt activat...
Plan Free/Premium Country The Netherlands Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Que...
Spotify Star
3041 Views
10 replies
0 likes
I signed up to the 30 day free trial with hulu and i'm trying to cancel it, but I can't find out how, and I tried the regular way it didn't work. So how do you cancel with hulu?
I signed up to the 30 day free trial with hulu and i'm trying to cancel it, but I can't find out how, and I tried the regular way it didn't work. So how do you cancel with hulu?
Spotify Star
756 Views
3 replies
0 likes
