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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132229 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
66894 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
249195 Views
154 replies
13 likes
Dear Spotify StaffA few days ago I tried to upgrade from free to Student premium by sending a document for verification to SheerId. Unfortunately I still haven't had an answer from SheerId, and when I want to re-apply I can't. I'm a student of a univ...
Dear Spotify Staff A few days ago I tried to upgrade from free to Student premium by sending a document for verification to SheerId. Unfortunately I still haven't had an answer from SheerId, and whe...
Spotify Star
8135 Views
3 replies
0 likes
I payed for the 3 months trial for 99cents. I got a receipt and my bank account has been charged. Still it says I am in free mode.What I did try:- Log out, close browser, log in.- Log in with User name given in the receipt.No success yet... Help appr...
I payed for the 3 months trial for 99cents. I got a receipt and my bank account has been charged. Still it says I am in free mode. What I did try: - Log out, close browser, log in. - Log in with U...
Casual Listener
694 Views
4 replies
2 likes
PlanFreeCountryEgyptDeviceChrome Operating SystemWindows 10 My Question or IssueI tried to subscribe to the 3 Monthes for 5 EGP offer but after I fill the payment data the page told me that I can't subscribe to this offer because I was subscribed to ...
Plan Free Country Egypt Device Chrome Operating System Windows 10 My Question or Issue I tried to subscribe to the 3 Monthes for 5 EGP offer but after I fill the paymen...
Spotify Star
388 Views
1 replies
0 likes
The three month trial for $0.99 was paid, but I'm still on free. I never recieved a receipt through email, even though I have been waiting for over 48 hours. I tried logging out and logging back in, checked if I was using another account or email, an...
The three month trial for $0.99 was paid, but I'm still on free. I never recieved a receipt through email, even though I have been waiting for over 48 hours. I tried logging out and logging back in, ...
Spotify Star
445 Views
1 replies
0 likes
PlanPremiumCountryChileMy Question or IssueMy account was hacked and was upgraded to Family Premium and two people were added without my consent, I need the rest of the money back from the day the account was upgraded without my consent. Regards.
Plan Premium Country Chile My Question or Issue My account was hacked and was upgraded to Family Premium and two people were added without my consent, I need the rest of the money back from the ...
Spotify Star
335 Views
1 replies
0 likes
PlanFamily PremiumCountry Mexico DeviceVarious Operating System(iOS 10) My QuestionHi, I had a family subscription, but had a problem with the card I use for the subscriptions payment (it may take two or three weeks to get it solved). Can I use anoth...
Plan Family Premium Country Mexico Device Various Operating System (iOS 10) My Question Hi, I had a family subscription, but had a problem with the card I ...
Spotify Star
702 Views
3 replies
0 likes
Hola. Yo le pagaba la cuenta a mi sobrina de spotify, ahora ella lo puede pagar con su trabajo, y me dijo que cancelo la suscripcion con mi tarjeta.Hoy yo me cree una cuenta propia, y al ver los planes premium, selecciono el de los tres meses y cuand...
Hola. Yo le pagaba la cuenta a mi sobrina de spotify, ahora ella lo puede pagar con su trabajo, y me dijo que cancelo la suscripcion con mi tarjeta. Hoy yo me cree una cuenta propia, y al ver los pl...
Spotify Star
809 Views
3 replies
0 likes
I have paid for premium but two weeks later, i am being told i need to pay again. I have recieved an email receipt too. What do i do? I have logged out already.
I have paid for premium but two weeks later, i am being told i need to pay again. I have recieved an email receipt too. What do i do? I have logged out already.
Casual Listener
394 Views
2 replies
0 likes
PlanGetting spotify premiumMy Question or IssueI want to get Spotify premium. Since i have no creditcard (and I'm not planning on getting one), I chose to use paypal. It was rather disappointing to see that when I continued I was asked to link a cred...
Plan Getting spotify premium My Question or Issue I want to get Spotify premium. Since i have no creditcard (and I'm not planning on getting one), I chose to use paypal. It was rather disappointin...
Spotify Star
2539 Views
7 replies
0 likes
PlanPremiumCountry UK My Question or IssueBack in January 2018, I upgraded from premium to family premium. Thinking I was doing it on my existing account, weirdly enough I just realised today (June 2019) that I wasn’t and apparently, I accidentally c...
Plan Premium Country UK My Question or Issue Back in January 2018, I upgraded from premium to family premium. Thinking I was doing it on my existing account, weirdly enough I just...
Roadie
441 Views
1 replies
0 likes
Hi have been using premium services for ñast few months. This month payment is charged but my account moved to Free..PlanPremiumCountryUAEDeviceOne plus 5 Operating SystemAndroid Oreo My Question or IssueCharged on my account but premium not working
Hi have been using premium services for ñast few months. This month payment is charged but my account moved to Free.. Plan Premium Country UAE Device One plus 5 Operating System Android...
Roadie
445 Views
1 replies
0 likes
Hello, I am currently on the Spotify Monthly plan in India. I was wanting to change it to the yearly plan but there isn't an option on changing the plan term. I can only see cancel plan option. Can someone help me out? Thank you.-V
Hello, I am currently on the Spotify Monthly plan in India. I was wanting to change it to the yearly plan but there isn't an option on changing the plan term. I can only see cancel plan opti...
Roadie
607 Views
1 replies
0 likes
I just signed up for Premium, as I had to cancel it a few days ago due to insufficient funds in my account. Now I have the funds, and I had my Hulu paid for through Spotify, but now I am not able to connect the two accounts anymore. I want to know wh...
I just signed up for Premium, as I had to cancel it a few days ago due to insufficient funds in my account. Now I have the funds, and I had my Hulu paid for through Spotify, but now I am not ab...
Spotify Legend
543 Views
3 replies
1 likes
hi I got free Spotify with my Vodafone contract and I can’t remember my password when it’s saying forgot passwords and send an email to log in I don’t no were it is going because it’s not mine or my partners and I don’t no how to get my premium back ...
hi I got free Spotify with my Vodafone contract and I can’t remember my password when it’s saying forgot passwords and send an email to log in I don’t no were it is going because it’s not mine or my ...
Regular
457 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceOperating SystemAndroid and Windows 10 My Question or IssueSpotify Gift Cards bought thru Amazon.com with the retailer name "Spotify" have an invalid pin code. 31% are invalid, even though the cards come from Spotify. I wan...
Plan Premium Country USA Device Operating System Android and Windows 10 My Question or Issue Spotify Gift Cards bought thru Amazon.com with the retailer name "Spotify" have an invalid...
Spotify Star
446 Views
1 replies
0 likes
I payed for premium a couple days ago and the transaction has been pending. Now it has gone through my premium still won’t woek I’ve trued logging in and out and everything but it won’t work. I have payed for the 3 month trial but it’s not working. C...
I payed for premium a couple days ago and the transaction has been pending. Now it has gone through my premium still won’t woek I’ve trued logging in and out and everything but it won’t work. I have ...
Spotify Star
732 Views
5 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had to get my card replaced so i got the notification that my old card didn't go through. I...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I had t...
Spotify Star
580 Views
3 replies
0 likes
Ive had an account for a while now and lost my debit card - premium account was disabled when i cancelled that card. Just realized that itunes has been charging me - last payment went through last night - but the app still tells me that my last payme...
Ive had an account for a while now and lost my debit card - premium account was disabled when i cancelled that card. Just realized that itunes has been charging me - last payment went through l...
Spotify Star
615 Views
1 replies
0 likes
It's been a while since I got premium and never had any problems with payment. Last month, payment was charged as usual and came in my bank statement as usual (photo attached, will provide better picture of needed) but my premium was paused because s...
It's been a while since I got premium and never had any problems with payment. Last month, payment was charged as usual and came in my bank statement as usual (photo attached, will provide better pic...
Spotify Star
421 Views
1 replies
0 likes
I just notice spotify charge me 2 time each month for 3 months, I subscribe family premium and spotify charge me premium as well. Why? Can I get rerefun and how can I stop the premium payment. Thanks
I just notice spotify charge me 2 time each month for 3 months, I subscribe family premium and spotify charge me premium as well. Why? Can I get rerefun and how can I stop the premium pay...
Roadie
364 Views
1 replies
0 likes
