Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 121932 Views
- 79 replies
- 10 likes
- 121932 Views
- 79 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 14544 Views
- 27 replies
- 2 likes
- 14544 Views
- 27 replies
- 2 likes
Spotify is charging me the double cost that I usually pay
I have the membership for university students, but right now i saw that the charge that spotify did was for a normal membership, I want to know why and what should I do. PlanPremiumCountryMexico
- I have the membership for university students, but right now i saw that the charge that spotify did was for a normal membership, I want to know why and what should I do. Plan Premium Count...
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- Newbie
- 460 Views
- 2 replies
- 0 likes
- 460 Views
- 2 replies
- 0 likes
Spotify has charged me twice for last month.
Hi,I’m a student from the Uk and I have a premium student account. This means the subscription should cost £4.99 a month. However, last month I was charged £4.99 on the 1st of March and then £9.99 on the 29th of March. I am really upset by this charg...
- Hi, I’m a student from the Uk and I have a premium student account. This means the subscription should cost £4.99 a month. However, last month I was charged £4.99 on the 1st of March and then £9.99 ...
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- Spotify Star
- 276 Views
- 3 replies
- 0 likes
- 276 Views
- 3 replies
- 0 likes
Price increases to 14.99 without notice
PlanFree/PremiumCountry DeviceOnePlus 5tOperating SystemAndroid, windows My Question or IssuePrice increased to 14.99 a month in November of 2018 without notice. Appears to be the price for a family account but this is not a family account. Need corr...
- Plan Free/Premium Country Device OnePlus 5t Operating System Android, windows My Question or Issue Price increased to 14.99 a month in November of 2018 without notice. A...
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- Spotify Star
- 2704 Views
- 2 replies
- 0 likes
- 2704 Views
- 2 replies
- 0 likes
Galaxy S10 6 Month Trial
PlanTrialCountryUSDeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueI am currently on a free trial for spotify and I just found out my Galaxy S10 comes with a 6 month trial. Is there anyway I could extend my trial by 5 months since ...
- Plan Trial Country US Device Samsung Galaxy S10 Operating System Android My Question or Issue I am currently on a free trial for spotify and I just found out my Galaxy S10 comes with...
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- Spotify Star
- 462 Views
- 1 replies
- 0 likes
- 462 Views
- 1 replies
- 0 likes
Subscription
PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am am trying to change payment info. I pay for premium Spotify. But my online account says it’s basic free Spotify. I need someone to look into my ...
- Plan Free/Premium Country Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am am trying to change payment info. I pay for premium Spo...
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- Community Legend
- 537 Views
- 5 replies
- 0 likes
- 537 Views
- 5 replies
- 0 likes
Solved!! Me hicieron doble cargo
Primero hice el pago con una tarjeta pero fue rechazada, lo hice con otra que fue aceptada pero al final me cobraron en las dosPremiumMéxico DispositivoMotorola oneSistema operativoAndroidDoble cargo de una cuenta
- Primero hice el pago con una tarjeta pero fue rechazada, lo hice con otra que fue aceptada pero al final me cobraron en las dos Premium México Dispositivo Motorola one Sistema oper...
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- Spotify Star
- 417 Views
- 1 replies
- 0 likes
- 417 Views
- 1 replies
- 0 likes
Solved!! Paysafecard
CountrySwitzerland Hi, today I wanted to pay for my subscription and paysafecard is not available here in Switzerland, also it would be great to have paysafecard as a paying method for Spotify Premium for Students. Thank you
- Country Switzerland Hi, today I wanted to pay for my subscription and paysafecard is not available here in Switzerland, also it would be great to have paysafecard as a paying method for Spo...
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- Casual Listener
- 398 Views
- 2 replies
- 0 likes
- 398 Views
- 2 replies
- 0 likes
Owner of the family account
I have a family account, but I cannot enter the owners account. It belongs to my mother and she have forgotten what email she used when first signing up. Is there a way to look what username that account has? The bills are payed from her card on that...
- I have a family account, but I cannot enter the owners account. It belongs to my mother and she have forgotten what email she used when first signing up. Is there a way to look what username that acc...
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- Spotify Star
- 290 Views
- 2 replies
- 0 likes
- 290 Views
- 2 replies
- 0 likes
hulu purchased for 99 cents a month (for a year), do I get spotify premium with this?
I purchased hulu for 99 cents a month (for a year) from a black friday deal, can I get spotify combined with this without an increase in price? If so, how do I do this? (I just heard of the offer hulu + spotify)
- I purchased hulu for 99 cents a month (for a year) from a black friday deal, can I get spotify combined with this without an increase in price? If so, how do I do this? (I just heard of the ...
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- Spotify Star
- 393 Views
- 3 replies
- 0 likes
- 393 Views
- 3 replies
- 0 likes
[Subscription] Student Discount Payment Problem
Hi,I have Spotify student premium since 18.03.2018. Two days ago Spotify charged me full premium price. I noticed that my spotify account page showed full price for premium. I have used SheerID to verify that I am a student again. I got an email whic...
- Hi, I have Spotify student premium since 18.03.2018. Two days ago Spotify charged me full premium price. I noticed that my spotify account page showed full price for premium. I have used Sheer...
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- Composer
- 189 Views
- 1 replies
- 0 likes
- 189 Views
- 1 replies
- 0 likes
Solved!! Second Family Account
PlanPremium/Family accountCountrySwedenDeviceAnyOperating SystemAny My Question or IssueI am the owner of a Family Account, it works very well for us. I want to be the owner of a second family account where I pay for, and manage an account for my par...
- Plan Premium/Family account Country Sweden Device Any Operating System Any My Question or Issue I am the owner of a Family Account, it works very well for us. I want to be the owner ...
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- Spotify Star
- 364 Views
- 3 replies
- 0 likes
- 364 Views
- 3 replies
- 0 likes
'Free Google Home' discount not being applied
Family SubUK iPhone X I recevied the email saying my google home was ready however during the checkout process the car I was in went through a tunnel and my connection was lost. When I now try to complete the checkout process I'm not getting the disc...
- Family Sub UK iPhone X I recevied the email saying my google home was ready however during the checkout process the car I was in went through a tunnel and my connection was lost.&n...
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- Roadie
- 343 Views
- 1 replies
- 0 likes
- 343 Views
- 1 replies
- 0 likes
Wrongfully charged the subscription fee. Whom should I contact? Help ASAP!!
PlanPremiumCountry USA Device Operating System My Question or Issue:I have unsubscribed the spotify premium two months back, but I am still being charged the subscription fee. If anyone can help me out here that would be great. Also my subscription m...
- Plan Premium Country USA Device Operating System My Question or Issue: I have unsubscribed the spotify premium two months back, but I am still being charged the ...
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- Spotify Star
- 320 Views
- 1 replies
- 0 likes
- 320 Views
- 1 replies
- 0 likes
My account has the status "free account" while paying for a Spotify Premium account.
PlanPremium CountryNetherlands DeviceiPhone 7 Operating SystemiOS My Question or IssueI am using my Spotify account for 5 years. Since two weeks my account changed all in a sudden from Premium account into a Free Account, both on mobile and computer....
- Plan Premium Country Netherlands Device iPhone 7 Operating System iOS My Question or Issue I am using my Spotify account for 5 years. Since two weeks my accou...
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- Spotify Star
- 446 Views
- 1 replies
- 1 likes
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PaymentPayment ProblemsPremium
- 446 Views
- 1 replies
- 1 likes
Account doesn’t accept my payments
I have two accounts. One is deabm and the other manueldeabe. both were premium i tried changing the credit card and none is accepted. I did all things suggested in your page and I also checked with the bank and credit card company many times. i conti...
- I have two accounts. One is deabm and the other manueldeabe. both were premium i tried changing the credit card and none is accepted. I did all things suggested in your page a...
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- Spotify Star
- 473 Views
- 1 replies
- 0 likes
- 473 Views
- 1 replies
- 0 likes
Spotify free trial not working
PlanFree/PremiumCountryNetherlandsDevicePhone and DesktopOperating SystemWindows My Question or IssueYesterday I tried to activate my 30 day free trial by transfering the required 0.01 cents to Spotify. However, I never received my free trial. I got ...
- Plan Free/Premium Country Netherlands Device Phone and Desktop Operating System Windows My Question or Issue Yesterday I tried to activate my 30 day free trial by transfering the req...
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- Spotify Star
- 1257 Views
- 9 replies
- 0 likes
- 1257 Views
- 9 replies
- 0 likes
Solved!! Change from Family to Duo
PlanPremium FamilyCountrySpainDeviceN/AOperating SystemiOS, MacOS, PS4 My Question or Issue Hi. My wife and I are sharing a Family subscription and we would like to switch to Duo, but when I go to the Duo page it says I am not eligible for the offer....
- Plan Premium Family Country Spain Device N/A Operating System iOS, MacOS, PS4 My Question or Issue Hi. My wife and I are sharing a Family subscription and we would l...
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- Spotify Star
- 2201 Views
- 3 replies
- 0 likes
- 2201 Views
- 3 replies
- 0 likes
Solved!! Spotify Student and Hulu
I am losing my spotify student because i am no longer a student, will i lose hulu as well? The hulu i got from having spotify premium for students.
- I am losing my spotify student because i am no longer a student, will i lose hulu as well? The hulu i got from having spotify premium for students.
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- Spotify Star
- 1083 Views
- 5 replies
- 0 likes
- 1083 Views
- 5 replies
- 0 likes
Subscription issues
PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am currently paying for Spotify premium, but when I use the app it is as if I am using it for free.
- Plan Free/Premium Country Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am currently paying for Spotify premium, but when I use the app it...
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- Roadie
- 288 Views
- 1 replies
- 0 likes
- 288 Views
- 1 replies
- 0 likes
I am currently paying for Spotify Premium but have not received a receipt, not able to locate userna
Hi there, can someone PLEASE help me. i am currently paying for spotify Premium. I have been charged $14,99 since February 2019 and my last payment was on the 8/03/2019. I was logged into my Premium until I accidentally logged out. I cant seem to loc...
- Hi there, can someone PLEASE help me. i am currently paying for spotify Premium. I have been charged $14,99 since February 2019 and my last payment was on the 8/03/2019. I was logged into my...
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- Spotify Star
- 248 Views
- 1 replies
- 0 likes
- 248 Views
- 1 replies
- 0 likes