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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
128660 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
56741 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
231749 Views
144 replies
13 likes
Premium USA iphone 8+ but did it through my Ps4 IOS 12.2 I subscribed to spotify premium because of the new promotion premium with Hulubought the subscription through my ps4 but didn't receive my Hulu subscription ??
Premium USA iphone 8+ but did it through my Ps4 IOS 12.2 I subscribed to spotify premium because of the new promotion premium ...
Spotify Star
1878 Views
3 replies
0 likes
PlanPremiumCountryPuerto Rico (US)DeviceiPhone XSOperating SystemiOS 12.2 My Question or IssueI used to have a paid Hulu account several months ago ( I cancelled it). This Hulu account was not linked to the same email address I use to login on my Spo...
Plan Premium Country Puerto Rico (US) Device iPhone XS Operating System iOS 12.2 My Question or Issue I used to have a paid Hulu account several months ago ( I cancelled it)....
Community Legend
1014 Views
1 replies
0 likes
PlanPremiumCountryPhilippinedDeviceSamsung galaxy J7 proOperating SystemAndroid 8.1.0 My Question or IssueThe registration for my personal premium account discontinued after the subscription for family premium expires. Is that what supposed to happen...
Plan Premium Country Philippined Device Samsung galaxy J7 pro Operating System Android 8.1.0 My Question or Issue The registration for my personal premium account discontinued after ...
Spotify Star
629 Views
6 replies
0 likes
Öğrenci premiuma sahip iken makbuzları kontrol ederken 13.99 tl kesmişti premium için tekrar başvurduğumda öğrenci belgemi atıp bekledim fakat mail gelmedi sonra tekrar denediğimde bu teklifi daha önce kullandın ekranı çıkar çözümü bilen varsa yardım...
Öğrenci premiuma sahip iken makbuzları kontrol ederken 13.99 tl kesmişti premium için tekrar başvurduğumda öğrenci belgemi atıp bekledim fakat mail gelmedi sonra tekrar denediğimde bu teklifi daha ön...
Roadie
562 Views
1 replies
0 likes
PlanPremiumCountryCanada Device(iPhone 10SOperating System(iOS 12.2.) My Question or Issue I registered spotify as a premium membership for the google home mini promo, but I still haven’t gotten an E-mail for that. How can I get an email?
Plan Premium Country Canada Device (iPhone 10S Operating System (iOS 12.2.) My Question or Issue I registered spotify as a premium membership for the google home mini...
Gig Goer
636 Views
1 replies
0 likes
PlanFreeCountry USA DeviceiPhone 8Operating SystemiOS 10 I have a Hulu account with ads. I got it for a discount that I had gotten at some point last year. I saw that I could get Spotify premium since I have Hulu but I have to switch the billing to S...
Plan Free Country USA Device iPhone 8 Operating System iOS 10 I have a Hulu account with ads. I got it for a discount that I had gotten at some point last year. I saw that I co...
Spotify Star
452 Views
1 replies
0 likes
Hello, my question is, can I postpone payments for my premium account for a couple months and then be billed in a lump-sum once I am able? I have done a debt-consolidation and cancelled my credit card but have no way to maintain my premium account te...
Hello, my question is, can I postpone payments for my premium account for a couple months and then be billed in a lump-sum once I am able? I have done a debt-consolidation and cancelled my cre...
Spotify Star
1107 Views
1 replies
0 likes
iPhone XS MAX My Question or IssueHello, I have a premium account with my mobile subscription and it’s turned on but when I go to spotify I’m suddenly a free user. Please fix this for me. It’s very annoying.
iPhone XS MAX My Question or Issue Hello, I have a premium account with my mobile subscription and it’s turned on but when I go to spotify I’m suddenly a free user. Please fix this ...
Spotify Star
332 Views
1 replies
0 likes
PlanPremiumCountryUnited States Device iPhone 6sOperating SystemiOS 12.1 My Question or IssueI have a premium account but I can’t play offline. My music is downloaded but still won’t let me play offline.
Plan Premium Country United States Device iPhone 6s Operating System iOS 12.1 My Question or Issue I have a premium account but I can’t play offline. My music is download...
Spotify Star
325 Views
1 replies
0 likes
Hi, My account was initiated by a friend in poland and she was paying on behalf me from her bank account in poland. now she stopped paying and i would like to pay from my debit card (egyptian bank). When i try to do that, it keeps telling me that i n...
Hi, My account was initiated by a friend in poland and she was paying on behalf me from her bank account in poland. now she stopped paying and i would like to pay from my debit card (egyptia...
Spotify Star
725 Views
1 replies
0 likes
PlanPremiumCountryItalyDevice Samsung Galaxy 9, Macbook pro, Dell Laptop Operating SystemiOS 10, Android Oreo, Windows 10 My Question or IssueI have just moved to Italy from USA, and am trying to subscribe for Spotify premium. When I enter all my inf...
Plan Premium Country Italy Device Samsung Galaxy 9, Macbook pro, Dell Laptop Operating System iOS 10, Android Oreo, Windows 10 My Question or Issue I have just moved...
Roadie
677 Views
1 replies
0 likes
hi, i bought premium with KLARNA, you booked the money from my bank account, then i canceld the subscription , and i never get my premium i bought before =D. plz help
hi, i bought premium with KLARNA, you booked the money from my bank account, then i canceld the subscription , and i never get my premium i bought before =D. plz help
Spotify Star
404 Views
1 replies
0 likes
When I try to go the "My Service" from the link you provided, it redirects me back to the "Account" page. What am I missing? I bought a year's worth of Premium back in January. Do I have to re-sign up or something to get Hulu to show up? I also made ...
When I try to go the "My Service" from the link you provided, it redirects me back to the "Account" page. What am I missing? I bought a year's worth of Premium back in January. Do I have to ...
Spotify Star
601 Views
1 replies
0 likes
PlanFamily PlanCountry DeviceGalaxy 9Operating SystemAndroid Oreo, Windows 10 My Question or Issue whenever I got to this link https://www.spotify.com/ca-en/googlehome/redeem/ to try and get the free google home mini, I am told I am not eligible for ...
Plan Family Plan Country Device Galaxy 9 Operating System Android Oreo, Windows 10 My Question or Issue whenever I got to this link https://www.spotify.com/c...
Gig Goer
1153 Views
1 replies
0 likes
I have been paying a premium account for years and suddenly It changed to free. It should be impossible because in my credit card appear the expense USD 2.45.please, I need an urgent answer.thanks, Ines PlanPremiumCountryArgentina
I have been paying a premium account for years and suddenly It changed to free. It should be impossible because in my credit card appear the expense USD 2.45. please, I need an urgent answer. thank...
Spotify Star
547 Views
3 replies
0 likes
PlanPremiumCountryCanada My Question or IssueI was on the premium family plan and downgraded it to a premium plan (on the 10th of April) to get the Google home mini offer. By the time the downgrade took place (today) the Google home mini was no longe...
Plan Premium Country Canada My Question or Issue I was on the premium family plan and downgraded it to a premium plan (on the 10th of April) to get the Google home mini offer. By...
Roadie
716 Views
1 replies
0 likes
I ordered the free Google Mini thorugh the Spotify Promotion on April 9th to only find out that it was sent back to the warehousen April 18. It actually made it to my city (Calgary, AB) and probably to my doorstep. Someone decided to turn around. wth...
I ordered the free Google Mini thorugh the Spotify Promotion on April 9th to only find out that it was sent back to the warehousen April 18. It actually made it to my city (Calgary, AB) and prob...
Spotify Star
438 Views
1 replies
0 likes
Spotify is promising Google minis for every premium subscription. I have noticed numerous posts complaining about not receiving their mini and not receiving a refund. My Google mini order was cancelled by Google because I used a debit card in the che...
Spotify is promising Google minis for every premium subscription. I have noticed numerous posts complaining about not receiving their mini and not receiving a refund. My Google mini or...
Newbie
1146 Views
4 replies
1 likes
I've read some places that it's only good for 3 months and then it will go to 12.99 for both. Is this true or will this stay the same price as Spotify premium for as long as I am a subscriber?
I've read some places that it's only good for 3 months and then it will go to 12.99 for both. Is this true or will this stay the same price as Spotify premium for as long as I am a subscribe...
Songwriter
975 Views
6 replies
0 likes
Hi. I’m a user in Canada. My app had stopped working. Won’t allow me to search or access the home screen. Constant “3 dots of internet thinking”. Yes I’ve signed in and out. Yes I’ve rebooted my device. I CANNOT reach customer service. I’ve tried and...
Hi. I’m a user in Canada. My app had stopped working. Won’t allow me to search or access the home screen. Constant “3 dots of internet thinking”. Yes I’ve signed in and out. Yes I’ve rebooted m...
Roadie
1133 Views
1 replies
0 likes
