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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149498 Views

69 replies

10 likes

Premium for Family
  • 149498 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

95160 Views

89 replies

4 likes

  • 95160 Views
  • 89 replies
  • 4 likes

99p offer not working

I am trying to redeem the offer on my account that I have not tried a trial on. It says that I have previously tried the trial and am not eligible for the offer, but I haven't tried the trial before. This is the message I'm getting:It looks like you’...

Newbie

I am trying to redeem the offer on my account that I have not tried a trial on. It says that I have previously tried the trial and am not eligible for the offer, but I haven't tried the trial before....

eternalliving

Newbie

445 Views

1 replies

0 likes

  • 445 Views
  • 1 replies
  • 0 likes

I bought this 3 months for 1 euro thing. I payed spotify but I still don’t have the premium.

PlanFree but it should be premiumCountry Device(iPhone XOperating SystemIos 12 My Question or Issue

Casual Listener

Plan Free but it should be premium Country   Device (iPhone X Operating System Ios 12   My Question or Issue  

Bethany_Dawn

Community Legend

998 Views

5 replies

0 likes

  • 998 Views
  • 5 replies
  • 0 likes

Superuser Contribution Novos lançamentos não estão aparecendo

PlanPremiumCountryBrasilDevicePC/LG K11+Operating SystemWindows 7/Android 7.1.2 My Question or IssuePrezados, a seção de novos lançamentos não está atualizando. Continuo vendo os mesmos lançamentos de mais de 2 semanas atrás.

Visitor

Plan Premium Country Brasil Device PC/LG K11+ Operating System Windows 7/Android 7.1.2   My Question or Issue Prezados, a seção de novos lançamentos não está atualizando. Continuo vend...

Peter

Spotify Legend

1174 Views

1 replies

0 likes

  • 1174 Views
  • 1 replies
  • 0 likes

Change family plan once a year

Hi, I recently started a Family Plan and invited my family to it. However due to some issues with the address I had to start a new Plan and, as a result one of my family members cannot accept the invite, receiving the error that they cannot change fa...

Newbie

Hi, I recently started a Family Plan and invited my family to it. However due to some issues with the address I had to start a new Plan and, as a result one of my family members cannot accept the inv...

Billy-J

Spotify Star

722 Views

1 replies

0 likes

  • 722 Views
  • 1 replies
  • 0 likes

Charged 9,99$ for the trial (suposed to be 0,99$)

PlanPremium (trial)DeviceSamsung A5Operating SystemAndroid Hello, thank in advance to help me. I had free account and then, I decided to try the trial in the publicities (3 month for 0,99$). So, when I received my bill, it was 9,99$. Can you help me ...

Regular

Plan Premium (trial) Device Samsung A5 Operating System Android   Hello, thank in advance to help me.  I had free account and then, I decided to try the trial in the publicities (3 ...

Billy-J

Spotify Star

3687 Views

9 replies

0 likes

  • 3687 Views
  • 9 replies
  • 0 likes

Premium Duo; unable to add user

Every time I send the link to my wife for Premium Duo and she verifies our address, she gets an error. The error she continually gets is attached. When we click the link for help it sends her to a 404 page. We've tried to set it up numerous times, wi...

Casual Listener

Every time I send the link to my wife for Premium Duo and she verifies our address, she gets an error. The error she continually gets is attached. When we click the link for help it sends her to a 40...

osornios

Spotify Star

1915 Views

4 replies

0 likes

  • 1915 Views
  • 4 replies
  • 0 likes

Fix A Subscription

I have a Student Premium account that charges me $5 a month which did on 6/10 but then I was also charged the whole $10 yesterday. What do I do and how do I get it fixed?PlanPremiumCountryUnited StatesDeviceiPhone 10Operating System My Question or Is...

Newbie

I have a Student Premium account that charges me $5 a month which did on 6/10 but then I was also charged the whole $10 yesterday. What do I do and how do I get it fixed? Plan Premium Country Un...

Billy-J

Spotify Star

493 Views

1 replies

0 likes

  • 493 Views
  • 1 replies
  • 0 likes

Solved!! New phone, can't download music on family premium

PlanPremium FamilyCountryBelgium DeviceSamsung Galaxy S10 My Question or IssueI've had Premium Family for months (on my name) & it worked fine. Now, 2 weeks ago i've bought a new phone, and Inve noticed I'm unable to download music for offline use. I...

Casual Listener

Plan Premium Family Country Belgium  Device Samsung Galaxy S10    My Question or Issue I've had Premium Family for months (on my name)  & it worked fine. Now, 2 weeks ...

Billy-J

Spotify Star

1319 Views

3 replies

0 likes

Premium family not working
  • 1319 Views
  • 3 replies
  • 0 likes

Credit card not valid

PlanPremiumCountryHungaryDeviceSamsung Galaxy S8My Question or IssueHy everyone!My question would be that my existing bank card I use, does not accept spotify, what should I do to accept and be premium tag? (I want to buy this 1 euro 3 month premium)...

Newbie

Plan Premium Country Hungary Device Samsung Galaxy S8 My Question or Issue Hy everyone! My question would be that my existing bank card I use, does not accept spotify, what should I do to acc...

Billy-J

Spotify Star

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

I had a delayed payment & some features disabled. Payment has been taken & features not re-enabled

Premium PlanCanada DeviceiPhone 6S+Operating SystemiOS 12.3.1 My account didn’t have enough to pay on time, some premium features had been disabled. The payment has now been taken from my bank account but the features weren’t re-enabled. I can no lon...

Newbie

Premium Plan Canada   Device iPhone 6S+ Operating System iOS 12.3.1   My account didn’t have enough to pay on time, some premium features had been disabled. The payment has now been...

Billy-J

Spotify Star

547 Views

1 replies

0 likes

payment issues
Premium
Premium features disabled
  • 547 Views
  • 1 replies
  • 0 likes

Subscription failed but money charged

PlanFree/PremiumCountryEgyptDevice Samsung Galaxy s6 edgeOperating System Android Oreo, Windows 10 My Question or IssueI trired many times to subscribtion with offer 3 monthes for 5egp and evrey time time it failed and spotify deduce and charge me an...

Newbie

Plan Free/Premium Country Egypt Device  Samsung Galaxy s6 edge Operating System  Android Oreo, Windows 10   My Question or Issue I trired many times to subscribtion with...

Billy-J

Spotify Star

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

Problem with premium

I bought spotify premium for 0,99 but i didn't get the spotify premium If i check my bills on spotify it says i bought spotify premiumbut if i check subscription it says i don't have spotify premiumso i don't know what to do.

Newbie

I bought spotify premium for 0,99 but i didn't get the spotify premium  If i check my bills on spotify it says i bought spotify premium but if i check subscription it says i don't have spotify...

Bethany_Dawn

Community Legend

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Premium ended but still getting premium benefits

I had Spotify 3 months for free through a deal with Sky, I don’t really use it that much to warrant paying for it so asked them to cancel it once the 3 months was up, this should have ended on the 13/06/19. It’s now the 23/06/19 and I’m still getting...

Casual Listener

I had Spotify 3 months for free through a deal with Sky, I don’t really use it that much to warrant paying for it so asked them to cancel it once the 3 months was up, this should have ended on the 13...

AdamRennie

Casual Listener

1127 Views

2 replies

0 likes

  • 1127 Views
  • 2 replies
  • 0 likes

Solved!! Transferring Premium account to partner // Facebook required?

Plan PremiumCountry UKMy Question or IssueHello,I have had a Premium acount for several years. I log in with my username and password, not with Facebook. I now have an opportunity to transfer my premium account to a partner arrangement with Vodafone....

Casual Listener

Plan Premium Country UK My Question or Issue Hello, I have had a Premium acount for several years. I log in with my username and password, not with Facebook.  I now have an opportunity...

Bethany_Dawn

Community Legend

800 Views

3 replies

0 likes

  • 800 Views
  • 3 replies
  • 0 likes

How do I activate Hulu???

Ive had premium for several years and just got a notification that Hulu is now included in my subscription. Ive looked and looked for the life of me, but cannot find where/how to activate Hulu. Multiple websites including Spotify's own say that a but...

Newbie

Ive had premium for several years and just got a notification that Hulu is now included in my subscription.  Ive looked and looked for the life of me, but cannot find where/how to activate Hulu....

Billy-J

Spotify Star

1912 Views

3 replies

0 likes

  • 1912 Views
  • 3 replies
  • 0 likes

Family subscription just changed to free

Hi! I have a long-standing family subscription, that has been working fine until now. Suddenly I'm on free. * If I look at the subscription page it says spotify free.* If I check the receipts, the last payment was June 2nd this year. Three days ago.*...

Casual Listener

Hi! I have a long-standing family subscription, that has been working fine until now. Suddenly I'm on free.  * If I look at the subscription page it says spotify free. * If I check the receipt...

nikopol_1

Casual Listener

835 Views

4 replies

0 likes

  • 835 Views
  • 4 replies
  • 0 likes

Can't accept Duo invitation

PlanDuoCountryPoland DeviceiPhone XS, iPhone 6, Macbook Pro late 2016Operating SystemLatest iOS and macOS, latest Safari/Chrome I've sent a Duo invitation to my wife and she can't verify the address on any device or browser. We've tried iPhone 6, iPh...

Newbie

Plan Duo Country Poland   Device iPhone XS, iPhone 6, Macbook Pro late 2016 Operating System Latest iOS and macOS, latest Safari/Chrome   I've sent a Duo invitation to my wif...

OneByBoo

Roadie

1463 Views

1 replies

1 likes

  • 1463 Views
  • 1 replies
  • 1 likes

Premium did not work, but I was being charged. How can I speak to someone about this issue?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

OneByBoo

Roadie

451 Views

1 replies

0 likes

  • 451 Views
  • 1 replies
  • 0 likes

Online payment and security settings

PlanPremium DeviceGoogle Pixel 3 My Question or IssueMy bank allows me to block online payment in Australia with a click of a button. I want to keep it blocked so I know I won't buy something by accident but I'm worried it will interfere with the Spo...

Newbie

  Plan Premium   Device Google Pixel 3   My Question or Issue My bank allows me to block online payment in Australia with a click of a button. I want to keep it blocked so I kn...

OneByBoo

Roadie

610 Views

1 replies

0 likes

Payment
Payment Problems
Premium
  • 610 Views
  • 1 replies
  • 0 likes

Payment error

PlanPremiumCountryMalaysiaDeviceHongmi note 6 proOperating System Android My Question or IssueHi. So I saw this ad of spotify giving 3 months premium for 2RM. But it has charged 14.90RM for only 1 Month. Please fix my payment and period.

Newbie

Plan Premium Country Malaysia Device Hongmi note 6 pro Operating System  Android    My Question or Issue Hi. So I saw this ad of spotify giving 3 months premium for 2RM. But ...

OneByBoo

Roadie

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes