No subscription option without 3 months trial

Solved!
Reply
Highlighted

No subscription option without 3 months trial

L0g0s
Regular

Hi everybody,

 

I got my old free account on which I may have tried the premium features a few years ago.

 

I would like to subscribe to a Family plan as I plan to use Spotify and grant my little sister an access. In the process I finally get to https://www.spotify.com/fr/purchase/products/?country=FR  (but the only option notifies a "3 month free subscription")  and when I'm done the payment step the website tells me that I already benefited from the trial days. 

 

My Question or Issue :

I can't find a subscription option without the 3 month free trial.

 

 

____________________

Device/Operating System

Windows 10

Android

 

2 ACCEPTED SOLUTIONS

Accepted Solutions
Highlighted
Solution!

Re: No subscription option without 3 months trial

Moderator
Moderator

Hey again @FamilyGuy111,

 

Thanks for being here, too! 

 

Let's try some payment troubleshooting, as given in this article. Let us know which steps you've tried exactly and what happened. 

 

Thanks for not giving up as well!

PetyaModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

View solution in original post

Highlighted
Solution!

Re: No subscription option without 3 months trial

FamilyGuy111
Regular

Dear Petya,

 

The card should work, because I used it with Spotify in the past (that's why I couldn't use it again for the Family Premium Plan in the first place).

 

One of the troubleshooting hints was to try again in a few days.  I again tried the link you sent me two weeks ago, and whaddaya know: it worked this time around!  Thank you very much for your persistence.

 

I know there are other people facing the same problem that I did, so I hope Spotify will make your link the default for people who have already used a 3-month fee trial and want to sign up for a Family Premium Plan.

 

View solution in original post

20 Replies
Highlighted

Re: No subscription option without 3 months trial

Rock Star 3
Rock Star 3

Hey @L0g0s thanks for reaching out to the community.

 

Can you try going here to register your account for a premium family plan. Let me knew if thaf link works.

 

Best, 

Jack 🙂 

JᴀᴄᴋRock Star 3
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: No subscription option without 3 months trial

L0g0s
Regular
Hi @Jack,
I followed your link but it keeps bringing me back on this page : https://www.spotify.com/fr/purchase/offer/new-family-3m/

Thank you for your help 🙂

Re: No subscription option without 3 months trial

Rock Star 3
Rock Star 3

Hey @L0g0s again,

 

Can you go ahead and try using incognito mode, and if that fails a different device?

 

Let me know,

Jack 

JᴀᴄᴋRock Star 3
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: No subscription option without 3 months trial

L0g0s
Regular

Hi again,

 

I think that it is because I was trying to pay for another account with the same Paypal account. I stopped my other payment but the last mayment was issued on Sep. 19th so I don't know when I could subscribe.

 

Would be nice to have some information on top of that. Thank for the help by the way 🙂

Highlighted

Re: No subscription option without 3 months trial

Rock Star 3
Rock Star 3

Hey again

Do you still have premium? 

JᴀᴄᴋRock Star 3
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: No subscription option without 3 months trial

FamilyGuy111
Regular

Same problem.  Used my credit card for a family member's free trial accound in July 2019.  When signing up for a family account now, Spotify says that I can't get a free trial but that I can sign up for a family account.  However, there's no sign-up option for a family account without a free trial.

Highlighted

Re: No subscription option without 3 months trial

Moderator
Moderator

Hey @FamilyGuy111,

Thanks for reaching out to us about this!

You should be able to sign up for Premium Family without a trial.

Do you mind opening this page in an incognito window or a different browser to the one you're using and seeing if that works instead?

If not, let us know what's happening on your end (a screenshot often helps) and we'll see what else we can suggest.

Thanks! Keep us posted 🙂

PeterModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
Highlighted

Re: No subscription option without 3 months trial

FamilyGuy111
Regular

Dear Peter,

 

Thanks for the reply.  I have presumed the address in your link should read "https://www.spotify.com/is/family/.

 

I opened it in a private page in another browser (Firefox rather than Chrome).  Made no difference, though.  It started out as e Euro page for a three-month family trial.  Upon logging in, it changed back to my local Asian currency, and again only offered the option with a three-month free trial.

 

I attach snips of the first page I got after sending my credit card details (with the card details deleted, of course) and the page I landed on after clicking on the link that says I can still "get Spotify Premium Family."  As you will see, the only Premium Family option on that second page is one with a three-month free trial. 

 

Thank you for looking into this.

Spotify 1.JPG
Spotify 2.JPG
Highlighted

Re: No subscription option without 3 months trial

Moderator
Moderator

Hey there @ 

 

Try the following:

 

  1. Copy and paste this link in an Incognito Window: https://www.spotify.com/purchase/panel/no-trial
  2. Then click on Change Plan.
  3. Choose GET PREMIUM FAMILY.

Let us know what happens.🙂

PetyaModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
SUGGESTED POSTS