Premium subscription not automatically renewing?

[jdl2020]

Plan

Premium

Country

United States

Device

iPhone 11

Operating System

iOS 14.4

My Question

I keep getting notified that my Spotify premium subscription is ending in a few days (February 17, I guess). Shouldn’t it be set to automatically renew/charge me each month like it has been? Also, this month will mark a year since I started paying for premium, if that has anything to do with it. Why is this happening? I don’t want to end my subscription. Any help would be appreciated.

[Billy-J]

Hey @jdl2020, thanks for reaching out to the Community!

Can you send me a screenshot of what you're seeing? Also, can you let me know what you see on your account overview page here? 

Keep me posted. 

[jdl2020]

@Billy-J, It says on the link you sent that my next bill is on 2/18/2021 through PayPal, but I also received this email yesterday, as seen in the screenshot I attached. I also received a notification while using the app earlier saying something similar to the email, but was unable to get a screenshot of it. I’m just a little confused.

[Billy-J]

Hey @jdl2020, 

Thanks for the screenshot! For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!

[115191030]

Plan

Family

Country

NL

Device

Operating System

iOS 

My Question or Issue

Why do I have to make manual payments each month to maintain my family account? Very inconvenient. Am I doing something wrong?