Primium is gone!!

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Primium is gone!!

user-removed
Not applicable

I had suddenly to login in my account and it didn't work. So I tried with my e-mail address to reset my password. Finally it worked but my premium was gone. So I tried to reset my password on my account name and I don't get any emails to reset the password. I still paying for premium. Currently I am on holiday in Portugal and I am from the Netherlands. 

 

Plan

 

Premium

 

Country

 

 Netherlands

 

 

 

Device

 

Huawei P20 lite

 

Operating System

 

Android

 

 

 

My Question or Issue

 

 Help me please with my problem

 

<removed sensitive info>

1 ACCEPTED SOLUTION

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Solution!

Re: Primium is gone!!

Rock Star 15
Rock Star 15

Hey @user-removed,

In this case, I'd recommend contacting the Spotify support:

You can contact the support through this link.

Also, it can be reached through Twitter via @spotifycares or through the Spotifycares Facebook site.

 

Have a nice day!

LK608

LukeRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
3 Replies

Re: Primium is gone!!

Rock Star 15
Rock Star 15

Hey @user-removed,


You should look on the receipt you got sent to your email address. This should say the username with that you subscribed to Spotify premium!
Try to log in with that account.
When you see a 10 digit number log in with Facebook!

 

 

Upgraded-not-Premium-twitter_support.png
Have a great day!

LK608

LukeRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Primium is gone!!

user-removed
Not applicable

Unfortunately I didn't get any emails of them.. I found myself trough another account so I know my account name but I don't get any emails.. 

Solution!

Re: Primium is gone!!

Rock Star 15
Rock Star 15

Hey @user-removed,

In this case, I'd recommend contacting the Spotify support:

You can contact the support through this link.

Also, it can be reached through Twitter via @spotifycares or through the Spotifycares Facebook site.

 

Have a nice day!

LK608

LukeRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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