Spotify Indian UPI payment charged but no Premium

[shivanumandal]

Plan

Free

Country

India

Device

iPhone 

Operating System

iOS

My Question or Issue

Hi, I made a payment of INR 719.00 for 6 months of Spotify premium thru, UPI payment, which I authorised and was successfully. I was charged thru my bank account...To my surprise I wasn’t upgraded to Spotify Premium. Would appricate it if you resolve this. Thanks!

[Peter]

Hey @shivanumandal.

Thanks for reaching out to us about this 🙂

Do you mind first trying the steps suggested in this support article?

Let us know how it goes - we'll be here in case you need further help with this 😉

[whiskey_jack]

Hi, may I know what happened, because i am having similar issue too. Same Kotak Bank

[whiskey_jack]

Have similar problem to OP.
The steps in the suggested page didnt solve the problem.
The transaction went through yesterday, yet to see as failed transaction in the baking app. And it's not updated to premium.

[KunalBurgul]

I also have the same issue my money  debited from the account but the premium plan didn't reflect my account please help