Spotify Mini Premium Rewards Error

[kitkneecoal]

Plan

Mini Premium

Country

Philippines

Device

Vivo V9

Operating System

My Question or Issue

It says in my claim history that I already claimed my 1 week reward for the mini premium challenge but then I havent even claimed it yet. And even so, Today is June 19, 2023 and it says on the history that I already "claimed" it last June 15, 2023. If thats the case, I should have atleast until June 22, 2023 before my mini premium expires. And the subscription expiration is today. That doesnt make sense right? 

[InsideOut]

Plan

Premium

Country

Indoneaia

Device

Samsung A34

Operating System

Android Tiramisu

My Question or Issue

Ive done the quest of 20days having subscription, but after i wanted to claim it, it saided that the page alredy gone, but its still there to klicking the claim button

How do claim the 800rupiah week subscription?

[OscarDC]

Hey folks,

Thank you for keeping in contact.

We appreciate all the feedback you're sending regarding the rewards; it's really helpful. To continue investigating this case, include in your next response the make, model, and OS version of the device you're trying to use.

Also, it would be great if you could include some screenshots as well to have a better look at the error you're getting. 

We'll be on the lookout.

[lintanggaa]

Hey, I am also from Indonesia, and I know the solution to redeem the rewards (because I just did hehe). Open spotify.com/premium and proceed to click the "Mini" as usual. Don't stop there because the Mini will display their usual price (Rp2500/day). Click it until they show you their green box to claim the reward, just like in the apps. Make sure you are logged in with your rewarded account. The price will be Rp800 and then you can proceed to pay as usual using ovo gopay etc. Hope this help

[IceChili_]

Plan

Premium Mini

Country

Indonesia

Device

Samsung A21s and HP laptop 14s-dk1524au

Operating System

Android and Windows 11

My Question or Issue

When i click on the "claim reward" on this screen 

 

Instead of seeing the payment method screen i get

This isn't what i was expecting to see since this wasn't the first time i'm claiming my rewards and i don't see any problems as to the time limit because it says expiry is in a month from now so i'm just confused and i hope i someone can help me out

[nozell]

how to delete the reward?

[IceChili_]

@eni @OscarDC

this is the full screenshot of the error message, could there may be something wrong with the URL?

[nitbams]

 

 None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free

Country

Indonesia

Device

Redmi Note 9

Operating System

Android 

My Question or Issue

Why I can't redeem my Rewards?

[Dian]

Hey there,

Thank you all for the reports and the replies.

We're currently looking into this and our tech team is aware of this. We'll keep you posted with any new updates in this thread as they come.

Hope this helps,

Cheers!

[sazahrar]

I still cannot buy the mini because of this, I got the reward but the reward is expired when I got it. the page just show the page is not exist anymore not the plan. how I buy the mini?

[MangUjang]

Plan

Premium

Country

Indonesia

Device

Samsung Galaxy A23

Operating System

Android 13

My Question or Issue

Unable to claim after completing 7-days Spotify Premium Mini Challenge

[#12]

I already follow the premium mini challenge, but when i want to claim it, it's says the page is not found

[#13]

it says its not available

[#14]

When I press "claim" button, I got redirected to another page but it says "cannot connect, check your settings or try again later". It's always like that since last month.

[#15]

I can't claim my premium mini reward. When I buy spotify premium mini for a long time, usually I will get a gift/reward in the form of a very cheap package price. But now, I've got it, and it's just a matter of claiming it. But when I want to claim it, I get an error page instead. Can anyone help me?

[#16]

I can't claim my mini premium reward, when I click on it it says "sorry this page is no longer available" then I want to buy mini premium again and still can't.

[DebVit]

When I want to subscribe for premium through the app, the Webview stopped at a page saying "Unable to connect ... Please check your settings or try again later" and a "Retry" green button.

This also happens on Reward redeem, when I tap the Claim button, it redirects to some page and stopped with the same message above.

Very frustating.
My device is :
Samsung S23 Ultra with Android 13 (Tiramisu)
With latest android update, using latest Spotify app installed from google play store.

[Salahuddin]

Plan

Premium mini

Country

Indonesian

Device

Oppo reno 8t 5g

Operating System

Android 13

My Question or Issue

[#19]

Paid for my weekly premium and no reflection

[ny__ny]

mine doesn't show the rewards instead it shows the original price of mini plan. how can i fix this because i've tried to buy the one day premium but it doesn't change anything. 

[Lyubka · Accepted solution]

Hey there folks,

Thank you for your patience while we looked into this.

We've received word that the issue should be fixed for everyone. In case you're still experiencing troubles with this, we'd suggest that you try again the link after clearing your browser's cache.

Hope this helps. Take care!