Spotify Mini Premium Rewards Error

[kitkneecoal]

Plan

Mini Premium

Country

Philippines

Device

Vivo V9

Operating System

My Question or Issue

It says in my claim history that I already claimed my 1 week reward for the mini premium challenge but then I havent even claimed it yet. And even so, Today is June 19, 2023 and it says on the history that I already "claimed" it last June 15, 2023. If thats the case, I should have atleast until June 22, 2023 before my mini premium expires. And the subscription expiration is today. That doesnt make sense right? 

[Maxim]

Hey @kitkneecoal ,

Thanks for coming to the Community.

Have you made the payment for the small amount for the 7-day reward? If so, I recommend reaching out to Support so that they can take a look at your account: https://www.spotify.com/about-us/contact/.

Hope this helps! 🙂

[nozell]

i use spotify mini and completed the challenges, i was supposed to get my reward for completing the challenges but when i clicked on the claim button it directs me to the error page (404 error page with pink tabletop). it's happened a few times before

[Maxim]

Hey @nozell ,

Thanks for coming to the Community.

Can you please give it a try on another device and/or in an incognito window?

Let me know how it goes!

[fairuzzahran]

I am a user from Indonesia and I am my mini ;ium, but there is a reward page that I can claim and I cannot claim it with the information that the website cannot be accessed

[nozell]

hey, I've tried all your suggestions but it's still not working. do you have any other ways? i appreciate it, thank you!

[Maxim]

Hey @nozell ,

Thanks for letting me know!

Can you please try to subscribe to Premium through the browser directly: https://spotify.com/premium?

When you do this, you should end up on the same reward page as the one that's generated inside the app.

Let me know how it goes.

[#8]

I have been on premium since there's "rewards" to pursue. I win.. but then when i went to claim the reward, it say page don't exist in indonesian language. What happened? IT'S MY REWARD... 🥺 It's not like i haven't updated my Spotify. Mine is the newest vers. I spend money on it. I want my rewards. How to fix it?

[#9]

I've participated in the premium mini challenge for about 2 times and I can claim all the rewards. But this time after completing the 20 day challenge, I can't claim my reward and the page always says there isn't any page I'm looking for. I've tried logging out my account, uninstalling and reinstalling, even contacting spotifycare on twitter but no progress at all. I don't mind losing the rewards as long as I can buy the mini premium package again. PLEASE HANDLE IT. because I can't buy the mini premium package before I claim the rewards.

[nozell]

hey,

thank you for your help

unfortunately it's still the same, i can't access it from anywhere, I've tried different devices, browser both incognito and normal mode, pc app, mobile app, none of it is working. i don't want to wait until my reward is expired to buy premium mini, do you have other solution?

[Maxim]

Hey @nozell ,

I'll look into it and will get back to you as soon as possible 🙂

[Maxim]

Hey @nozell ,

Thanks for your patience!

Can you please try it again while being connected to a different network or mobile data to see if it makes any difference?

Additionally, you can also try clearing your browser's cache and cookies.

Let me know how it goes.

[Vasil]

Hey there!

Thank you for reporting this to us 🙂
It is a known issue that is in the process of getting resolved.

Could you please try again when you see this reply? In case the page still refuses to load, please let us know the following:

• The device you're using & its OS version
• The browser used to open the link itself

We'd also recommend clearing your browser's cache & cookies a few weeks/months back to see if that makes a difference!

We'll be on the lookout for your response 🙌🏼
Cheers!

[idzero]

Hey Maxim, I have the same issue as nozell, and i have tried all of your suggestions but none worked. Any help? 

[Eni]

Hey folks, 

Thanks for all the info you've sent so far. 

We can confirm that the relevant team is aware of this happening and currently looking into it. 

For those who reported that after finishing the challenge, the page says you’ve already claimed the reward, we suggest that you try again sometime at the end of next week.

On the other hand, those who reported that the claim rewards page was showing “this page is not exist/not available”, we'd suggest that you give it another try since it should be working now.

Let us know how it goes. 

[Rinny_Firman]

It won't let me claim the rewards but there's no option to re-subscribe either. Customer service couldn't help, and the developer has no word when I complain on google play.

 

 

[idzero]

Hello Eni, thanks for the info but unfortunately for me, the issue still persists and i keep getting the message that says this page doesnt exist.

[twerkingrabbit]

I want to change from Free to weekly Premium, but I'm being redirected towards the rewards. When I click CLAIM REWARD what appears is PAGE IS NO LONGER EXISTS. What happened? What should I do?

[nozell]

Hey Eni, 

thank you for your reply. but i still can't claim the reward, it still said the page doesn't exist. and I've tried what maxim suggest too, i changed to mobile data and clear all cache but it's still the same.

please let me know if there's any update on this, i really need to use my Spotify for work on Friday.

thank you so much

[fairuzzahran]

For applications like this, I always update. If indeed the reward is deleted, just delete it. I really have trouble wanting to renew my mini premium subscription. The premium reward page is like false hope