Spotify premium propaganda

[hwc-u90de8_me]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Katerina]

Hey there @hwc-u90de8_me,

Thanks for reaching out here in the Community!

It looks like the content of your message is empty.

In this case, it'd be helpful if you could give it another try to  include some details regarding what's happening and what device you're having troubles with so we can take a look.

Once we have some more details, we'll be happy to lend a hand!

We'll be keeping an eye out for your reply. Have a lovely day 🙂

[hwc-u90de8_me]

Hi, I'm paying premium, but when I open the app on my cellphone it show publicity of Spotify duo and some podscasts, I do not want to receive that! If I keep receiving publicity I'd rather using the free Spotify, can you help me with that? 

[Katerina]

Hey again @hwc-u90de8_me.,

Thanks for getting back in touch with this!

We'd first suggest double checking the status of your subscription here as well as making sure that you're accessing the correct Premium account on all your devices. You can find out how to check if you have another account with us here.

It'd be helpful if you could share screenshots of the ads you see on the mobile app so we can take a closer look. Just make sure that there's no sensitive/private info displayed. 

We'll be keeping an eye out for your reply 🙂

[hwc-u90de8_me]

Here is an example