Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 74554 Views
- 49 replies
- 3 likes
- 74554 Views
- 49 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 9645 Views
- 23 replies
- 2 likes
- 9645 Views
- 23 replies
- 2 likes
Premium canceled early?
Trẻ chậm phát triển nên ăn gì – Sự phát triển trí thông minh ở trẻ phụ thuộc vào 3 yếu tố: chế dộ dinh dưỡng, di truyền (do gene) và sự rèn luyện, học tập, môi trường sống. Bổ sung dinh dưỡng từ thực phẩm là một trong những cách thiết thực nhất giúp ...
- Trẻ chậm phát triển nên ăn gì – Sự phát triển trí thông minh ở trẻ phụ thuộc vào 3 yếu tố: chế dộ dinh dưỡng, di truyền (do gene) và sự rèn luyện, học tập, môi trường sống. Bổ sung dinh dưỡng từ thực...
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- Community Legend
- 203 Views
- 1 replies
- 0 likes
- 203 Views
- 1 replies
- 0 likes
Premium Duo
I have upgraded to Premium Duo however my husband is unable to verify his address on my invite. When it asks to input his address (either manually or by Google maps) he is getting an error message. We are both at the same address and the exact same a...
- I have upgraded to Premium Duo however my husband is unable to verify his address on my invite. When it asks to input his address (either manually or by Google maps) he is getting an error message. W...
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- Music Fan
- 5664 Views
- 17 replies
- 13 likes
- 5664 Views
- 17 replies
- 13 likes
My gift card code isn’t working
PlanPremiumCountry DeviceiPhone XOperating System My Question or IssueI’ve tried everything but my gift card isn’t working.
- Plan Premium Country Device iPhone X Operating System My Question or Issue I’ve tried everything but my gift card isn’t working.
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- Community Legend
- 223 Views
- 1 replies
- 1 likes
- 223 Views
- 1 replies
- 1 likes
As s current Spotify Premium user, can i add Hulu?
PlanPremiumCountry: USAOperating SystemWindows 10My Question or IssueIf i am a current Spotify premium user, am i eligible for the free Hulu add on?
- Plan Premium Country: USA Operating System Windows 10 My Question or Issue If i am a current Spotify premium user, am i eligible for the free Hulu add on?
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- Community Legend
- 184 Views
- 1 replies
- 0 likes
- 184 Views
- 1 replies
- 0 likes
Was being charged $5.99 for premium, then signed up for Hulu ("on us"), now $9.99
PlanPremiumCountryUSA Device Operating SystemWindows 7 My Question or IssueCurrently being charged $4.99/month for Premium (being an early subscriber to Spotify). Logged into my account online, and was shown an "activate Hulu" notice. I then checked ...
- Plan Premium Country USA Device Operating System Windows 7 My Question or Issue Currently being charged $4.99/month for Premium (being an early subscriber to Spotify)....
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- Community Legend
- 424 Views
- 1 replies
- 0 likes
- 424 Views
- 1 replies
- 0 likes
Me cobran doble suscripción y solo tengo una cuenta
Hola, desde hace 3 meses contraté Spotify Premium pero me han hecho el cargo doble Ya cancelé el servicio porque no pude solucionar el tema
- Hola, desde hace 3 meses contraté Spotify Premium pero me han hecho el cargo doble 😞 Ya cancelé el servicio porque no pude solucionar el tema
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- Community Legend
- 264 Views
- 1 replies
- 0 likes
- 264 Views
- 1 replies
- 0 likes
Compre una tarjeta de regalo, y no puedo canjearla
El día de hoy compre una tarjeta de regalo de Spotify, al querer ingresarla esta me marca que es invalida, no se que hacer al respecto y neceisto ayuda para solucionar este problema
- El día de hoy compre una tarjeta de regalo de Spotify, al querer ingresarla esta me marca que es invalida, no se que hacer al respecto y neceisto ayuda para solucionar este problema
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- Community Legend
- 335 Views
- 1 replies
- 0 likes
- 335 Views
- 1 replies
- 0 likes
SMART subscription in Student discount help
I tried using the Student discount premium using my SMART mobile number, and sent me a message that “I have successfully charged with 0 pesos” What does this mean? I wanted to subscribe to the 75 pesos subscription in Student Discount but after all t...
- I tried using the Student discount premium using my SMART mobile number, and sent me a message that “I have successfully charged with 0 pesos” What does this mean? I wanted to subscribe to the 75 pes...
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- Casual Listener
- 269 Views
- 4 replies
- 0 likes
- 269 Views
- 4 replies
- 0 likes
Spotify charges my removed account
I removed my Spotify account thinking it would also remove my subscription, but it didn't. So now I cant remove the subscription and Spotify keeps charging me.
- I removed my Spotify account thinking it would also remove my subscription, but it didn't. So now I cant remove the subscription and Spotify keeps charging me.
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- Casual Listener
- 381 Views
- 2 replies
- 0 likes
- 381 Views
- 2 replies
- 0 likes
Student Discount Not Applied
Hello! So I've been trying to downgrade from the premium family plan to the student discount plan because I no longer have anyone on my spotify family plan and I have my student status verified. I'm basically overpaying for nothing. Although some pos...
- Hello! So I've been trying to downgrade from the premium family plan to the student discount plan because I no longer have anyone on my spotify family plan and I have my student status verifie...
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- Roadie
- 297 Views
- 1 replies
- 0 likes
- 297 Views
- 1 replies
- 0 likes
Google Home offer in Canada
PlanPremiumCountryCanada Hi there - I have been a Spotify Premium subscriber for 3 years and I have found out I'm not eligible for the Google Home deal you're offering Canadians. I bought a yearly subscription at the beginning of the year and see tha...
- Plan Premium Country Canada Hi there - I have been a Spotify Premium subscriber for 3 years and I have found out I'm not eligible for the Google Home deal you're offering Canadian...
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- Casual Listener
- 436 Views
- 1 replies
- 3 likes
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Other
- 436 Views
- 1 replies
- 3 likes
Account Change
PlanPremiumCountryCanada DeviceLG G6Operating SystemOreo My Question or Issue*Update - managed to find the chat option and an agent helped me with this. Is there a way to actually speak to somone? I want to switch from Google Play to Spotify and rede...
- Plan Premium Country Canada Device LG G6 Operating System Oreo My Question or Issue *Update - managed to find the chat option and an agent helped me with this. Is t...
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- Roadie
- 395 Views
- 1 replies
- 0 likes
- 395 Views
- 1 replies
- 0 likes
Can't make Spotify stop charging me for closed premium account
Hi. I have email proof that I have cancelled my spotify premium account, however month on month I am still being charged. I have emailed several times with specific details but keep getting unsatisfactory responses like the one attached. This is rhid...
- Hi. I have email proof that I have cancelled my spotify premium account, however month on month I am still being charged. I have emailed several times with specific details but keep getting ...
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- Roadie
- 405 Views
- 1 replies
- 0 likes
- 405 Views
- 1 replies
- 0 likes
Family Plan - Same country or same address?
PlanPremiumCountryBrazilDevice(Samsung Galaxy S8+)Operating System(Android 9) My Question or IssueSo, I found this answer in a FAQ (https://community.spotify.com/t5/Spotify-Answers/Can-I-get-some-help-with-my-Premium-for-Family-plan/ta-p/1215266/high...
- Plan Premium Country Brazil Device (Samsung Galaxy S8+) Operating System (Android 9) My Question or Issue So, I found this answer in a FAQ (https://community.spotify.com/t5/Spotify-A...
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- Spotify Star
- 918 Views
- 1 replies
- 0 likes
- 918 Views
- 1 replies
- 0 likes
Prepaid Premium Cancellation
PlanPremium CountryIndia DeviceMacbook Pro 2019 Operating SystemMacOSX I activated Spotify Premium in India but I want to change over to another country where I live. (Because it has more content than in India) Help sections everywhere mention to can...
- Plan Premium Country India Device Macbook Pro 2019 Operating System MacOSX I activated Spotify Premium in India but I want to change over to another country wh...
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- Spotify Star
- 817 Views
- 3 replies
- 0 likes
- 817 Views
- 3 replies
- 0 likes
Charged twice when change Premium trial to Family program, in Taiwan
PlanFree/PremiumCountryTaiwan I live in Taiwan.I use the Spotify Premium one month trial program at 2019/03/07. At 2019/04/05 I change to Family Premium program, then I get 2 bill form my VISA, it shows that Spotfy had charged me twice, NT 149 and NT...
- Plan Free/Premium Country Taiwan I live in Taiwan. I use the Spotify Premium one month trial program at 2019/03/07. At 2019/04/05 I change to Family Premium program, then I get 2 bill fo...
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- Casual Listener
- 331 Views
- 2 replies
- 0 likes
- 331 Views
- 2 replies
- 0 likes
Charged twice when changing credit card
PlanPremium StudentCountryBrazil DeviceMoto Z PlayOperating SystemAndroid 8 My Question or IssueHello everyone. Four days ago I've changed the credit card used in my subscription. Then I was charged 10 reais (Brazil currency), which hasn't reversed y...
- Plan Premium Student Country Brazil Device Moto Z Play Operating System Android 8 My Question or Issue Hello everyone. Four days ago I've changed the credit card used in my s...
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- Community Legend
- 177 Views
- 1 replies
- 0 likes
- 177 Views
- 1 replies
- 0 likes
Inappropriate payments
Good evening so I created a family account under this name (in addition to my student account) in the beginning of. December. In December I cancelled this account and changed it to Spotify free (email receipt is attached below. Since then I have been...
- Good evening so I created a family account under this name (in addition to my student account) in the beginning of. December. In December I cancelled this account and changed it to Spotify fre...
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- Spotify Star
- 880 Views
- 3 replies
- 0 likes
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Family Plan Issuepayment issuesPayment Problemsspotify free
- 880 Views
- 3 replies
- 0 likes
Is fair to HK Premium Account?
PlanPremiumCountryHong Kong DeviceN/AOperating SystemN/A My Question or Issue Why the Only US And JP Account can use lyrics function, many English and Japanese song had lyrics but only available in local Account not for Hong Kong?i understand song ha...
- Plan Premium Country Hong Kong Device N/A Operating System N/A My Question or Issue Why the Only US And JP Account can use lyrics function, many Eng...
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- Roadie
- 470 Views
- 1 replies
- 0 likes
- 470 Views
- 1 replies
- 0 likes
Error en el pago de suscripcion
Buen Dia, El dia 24 de Marzo, realice el pago de mi suscripcion Premiun familiar, pero me sigue aparecion el mensaje que debo actualizar los datos de pago. Agradezco su colaboracion. < Community Rock Star edit removed screenshot with personal informa...
- Buen Dia, El dia 24 de Marzo, realice el pago de mi suscripcion Premiun familiar, pero me sigue aparecion el mensaje que debo actualizar los datos de pago. Agradezco su colaboracion. &nbs...
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- Spotify Star
- 555 Views
- 3 replies
- 0 likes
- 555 Views
- 3 replies
- 0 likes