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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Mariia-cz
  • Casual Listener
  • 13391 Views
  • 26 replies
  • 2 likes
  • 13391 Views
  • 26 replies
  • 2 likes

3 meses

Resulta que me llego un correo para contratar premiun por 290 pesos chilenos, al meterme al link ni yo ni mi pareja sale que no somos elegibles para este servicio, si alguien me puede ayudar el por que me sale eso se lo agradeceria mucho ya que es mu...

  • Casual Listener
  • Resulta que me llego un correo para contratar premiun por 290 pesos chilenos, al meterme al link ni yo ni mi pareja sale que no somos elegibles para este servicio, si alguien me puede ayudar el por q...
  • Bittencourt
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Spotify no longer pairing to my amazon echo/alexa account

So the other day I received the below email from Spotify. Hi To protect your Spotify account, we've reset your password due to detected suspicious activity. You need to create a new password to log back in. Just click the big green button. RESET PASS...

  • Regular
  • So the other day I received the below email from Spotify. Hi To protect your Spotify account, we've reset your password due to detected suspicious activity. You need to create a new password to log b...
  • rollingstones44
  • Newbie
  • 2158 Views
  • 3 replies
  • 2 likes
  • 2158 Views
  • 3 replies
  • 2 likes

I just bought Premium and i don't gave it, i tried everything on Help. Help me

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 451 Views
  • 3 replies
  • 1 likes
  • Premium
  • 451 Views
  • 3 replies
  • 1 likes

Gift Card - Spotify with Hulu

PlanSpotify with HuluCountryUSA My Question or IssueI purchased a Gift card to apply to my Spotify account, when I try to redeem it it says "Something went wrong. Try again, or get help." The get help link provides no extra help.

  • Casual Listener
  • Plan Spotify with Hulu Country USA   My Question or Issue I purchased a Gift card to apply to my Spotify account, when I try to redeem it it says "Something went wrong. Try again, or ...
  • brigeorge
  • Casual Listener
  • 2953 Views
  • 7 replies
  • 0 likes
  • 2953 Views
  • 7 replies
  • 0 likes

Premium Subscription doesnt work

Plan§ months premiumCountryGermanyDevice(iPhone 7,DesktopOperating System(iOS 12.2, , Windows 10,) My Question or IssueI subscribed Spotify premium today but on website and my Gadgets doesnt work as premium and i already checked the payment, it says ...

  • Casual Listener
  •   Plan § months premium Country Germany Device (iPhone 7,Desktop Operating System (iOS 12.2, , Windows 10,)   My Question or Issue I subscribed Spotify premium today but on websi...
  • Noah
  • Spotify Star
  • 2175 Views
  • 8 replies
  • 0 likes
  • 2175 Views
  • 8 replies
  • 0 likes

Doble payment

PlanPremiumCountryMexicoDeviceLaptopOperating SystemWindows 8 My Question or IssueUpdating my credit card information, I renewed premium, but mistakenly I payed twise (with PayPal). What can I do to avoid double payment or to get a refund?

  • Newbie
  • Plan Premium Country Mexico Device Laptop Operating System Windows 8   My Question or Issue Updating my credit card information, I renewed premium, but mistakenly I payed twise (with P...
  • OneByBoo
  • Roadie
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Paid Premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been paying for Premium for 3 years now. Why am I still on Free if i pay for Premium? ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • OneByBoo
  • Roadie
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Suscripción en cuenta errónea

Ocurre que quise realizar la suscripcion a premium pero la realize en una cuenta que no utilizo para nada donde no tengo playlist, pude cancelarla pero al querer realizarlo en la cuenta principal con mis datos de la targeta no es posible.

  • Newbie
  • Ocurre que quise realizar la suscripcion a premium pero la realize en una cuenta que no utilizo para nada donde no tengo playlist, pude cancelarla pero al querer realizarlo en la cuenta principal con...
  • KossB
  • Roadie
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Student Spotify abroad

Hello, I live in France and I want to take the student subscribe for Spotify and I want to know if I can use it abroad like in Columbia. Thanks for the help.

  • Newbie
  •  Hello,   I live in France and I want to take the student subscribe for Spotify and I want to know if I can use it abroad like in Columbia.  Thanks for the help.
  • Billy-J
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Subscription payments

Premium for studentsItaly Samsung galaxy s7Android I've successfully payed (got charged on my bank account) still can't use the app without wifi. I have the receipt of May but it misses the April one.

  • Regular
  • Premium for students Italy Samsung galaxy s7 Android   I've successfully payed (got charged on my bank account) still can't use the app without wifi. I have the receipt of May but it misse...
  • Billy-J
  • Spotify Star
  • 764 Views
  • 8 replies
  • 0 likes
  • 764 Views
  • 8 replies
  • 0 likes

Solved!! Annual to family

PlanPremiumCountryNetherlandsDeviceiPhone XS/DesktopOperating SystemiOS 12 Windows 10 Hi,I have an annual plan at the moment but i would like to go to a family subcription(without paying twice).Is this possible or do i have to wait the remaining mont...

  • Visitor
  • Plan Premium Country Netherlands Device iPhone XS/Desktop Operating System iOS 12 Windows 10   Hi, I have an annual plan at the moment but i would like to go to a family subcription(wi...
  • user-removed
  • Not applicable
  • 576 Views
  • 2 replies
  • 0 likes
  • 576 Views
  • 2 replies
  • 0 likes

Codigo inválido

Cuando ingreso en códigoDe la tarjeta de regalo Aparece código inválido :'(

  • Casual Listener
  • Cuando ingreso en código De la tarjeta de regalo  Aparece código inválido :'(
  • Brunelicia
  • Community Legend
  • 613 Views
  • 3 replies
  • 0 likes
  • Spotify
  • 613 Views
  • 3 replies
  • 0 likes

Spotify €0,99 offer doesn’t claim

PlanPremiumCountryNetherlqnds Device(iPhone 6)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hey, I recently made a new spotify account and with that also bought the offer of 3 months premium for €0,99. It got charged fr...

  • Casual Listener
  • Plan Premium Country Netherlqnds  Device (iPhone 6) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Hey, I recently made a new spotify...
  • Billy-J
  • Spotify Star
  • 813 Views
  • 3 replies
  • 0 likes
  • offer
    Premium
    Spotify
  • 813 Views
  • 3 replies
  • 0 likes

Subscriptions!

PlanFree/PremiumCountry United Kingdom DeviceNokia 3Operating SystemAndroidMy wife and I tried singing up to the 3 months premium for 99p, she's managed to get hers, but with me, it first said that a free trial has already been used with my account, ...

  • Newbie
  • Plan Free/Premium Country  United Kingdom   Device Nokia 3 Operating System Android My wife and I tried singing up to the 3 months premium for 99p, she's managed to get hers, but w...
  • Billy-J
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • Payment
    Subscription
  • 276 Views
  • 1 replies
  • 0 likes

Gift-Card

i have a problem with my gift-card.I want to use it, but it only says „code is not valid“I have tried it a few times, but it doesn‘t work. I have the receipt and on there it says that the Gift Card is ready to be used. I hope you can help me!

  • Newbie
  • i have a problem with my gift-card. I want to use it, but it only says „code is not valid“ I have tried it a few times, but it doesn‘t work.  I have the receipt and on there it says that the ...
  • Billy-J
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Accidently pushed premium button. Currently have subscription to premium with hulu

I dont want to lose current subscription premium with hulu. How do i stop new premium without hulu and retain my same subscription ive had since 2008 or 9. On my subsscription page it says my new premium without hulu will start may 22 and ill be char...

  • Newbie
  • I dont want to lose current subscription premium with hulu. How do i stop new premium without hulu and retain my same subscription ive had since 2008 or 9. On my subsscription page it says my new pre...
  • Jᴀᴄᴋ
  • Roadie
  • 1097 Views
  • 1 replies
  • 0 likes
  • premium with hulu
    premium without hulu
    Subscriptios
  • 1097 Views
  • 1 replies
  • 0 likes

[Partnership] Spotify and Apple ripoff : they charge you twice

Premium, USA, iPhone 8, iOS 10 So I’ve been using Spotify Premium for years now and what I discovered recently is that both Apple and Spotify have been charging me for the service. So you get billed twice the amount for the exact same service. This w...

  • Newbie
  • Premium, USA, iPhone 8, iOS 10   So I’ve been using Spotify Premium for years now and what I discovered recently is that both Apple and Spotify have been charging me for the service....
  • Jose_M
  • Spotify Star
  • 1682 Views
  • 1 replies
  • 0 likes
  • apple store
    ripoff
    Spotify
  • 1682 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo obter Premium por problemas de pagamento

Não consigo me tornar um Premium. Não uso cartão de Crédito, somente Cartão de Debito VISA e meu Banco Caixa Econômica Federal não consta na Lista de Débitos VISA, procurei o sistema pagamento por boleto e não encontrei. A única **bleep** que localiz...

  • Newbie
  • Não consigo me tornar um Premium. Não uso cartão de Crédito, somente Cartão de Debito VISA e meu Banco Caixa Econômica Federal não consta na Lista de Débitos VISA, procurei o sistema pagamento por bo...
  • Peter
  • Spotify Legend
  • 456 Views
  • 1 replies
  • 0 likes
  • 456 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobros doble

No es la primera vez siempre en mi tarjeta de débito me cobraron doble hoy me volví a dar cuenta y en mi tarjeta de crédito me hicieron lo mismo no pueden decir que yo lo hice porque el cargo se hace en automático así que lo reportarle con mi banco n...

  • Newbie
  • No es la primera vez siempre en mi tarjeta de débito me cobraron   doble hoy me volví  a dar cuenta y en mi tarjeta de crédito  me hicieron lo mismo no pueden decir que yo lo hice...
  • Peter
  • Spotify Legend
  • 717 Views
  • 1 replies
  • 0 likes
  • 717 Views
  • 1 replies
  • 0 likes

Month-to-Month

PlanPremiumCountryU.S.A.DeviceGoogle PixelOperating SystemAndroid 9 (No idea what the name is) My Question or IssueI used to have Spotify for students, which was $5 USD/month. After I finished school, it got raised to $10 USD a month, which I have/ha...

  • Newbie
  • Plan Premium Country U.S.A. Device Google Pixel Operating System Android 9 (No idea what the name is)   My Question or Issue I used to have Spotify for students, which was $5 USD/month...
  • Billy-J
  • Spotify Star
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes