Student Discount Problem

[MaferLeal]

Hi! I just get my student discount, the price has alredy been charged to my credit card and I get my confirmation email from SheerID that approves that i'm currently in a college program. Altought, when I try to complete the suscription, I recieve an error message. ¿Do you know what do I have to do?. I'm from Colombia, if it helps.

[Katerina]

Hey there @MaferLeal,

Thanks for posting and welcome to the Community!

In this case, it'd be helpful if you could share a screenshot of the error message you see. Just make sure that it doesn't include any private/sensitive info.

Further, just to confirm, does this also persist if you follow the steps provided in the SheerID email in an incognito or private window in your browser?

On another note, you can also check out this support site article for more help, if you haven't already. 

We'll be keeping an eye out for your reply 🙂