Taking payment method off someone else’s account

[alexmurrell]

Hello, 

I was wondering if there was any way to take your card off of someone else’s account without having their details?

[OscarDC · Accepted solution]

Hey @alexmurrell,

Thank you for reaching out to the Community and welcome. 

If your card is registered on someone else's account and you want to stop those payments, since we don't have access to users' accounts from the Community, we'd recommend reaching out to us in private, so our teams can look for the payment behind the scenes, find the account and help you further. Just follow the steps listed on this page.

Hope this helps. If anything else comes up, don't hesitate to ask. 

[fkhcle]

One of my kids used our bank account to sign up for Spotify.  He will not tell me how to login.  How do I cancel it?

[user-removed]

I have an old account that I’m not able to access anymore and have a card on there that’s still paying for the premium and I’m needing to get the card off but have no way of doing so, what should I do? 

[Vasil]

Hey @SM227,

You can take a look at this support article which could be of use with fixing your login issue. After accessing the account, check this page out to see how to cancel your plan to avoid further charges.

In case you face any difficulties, you can also use the link provided by @OscarDC to get in touch with our folks backstage, who can assist with this as well 🙂

Hope this helps! We're here for you if there's anything else in the meantime.

[Umeh]

hello and good evening, please I need your help, I want to remove my card details from another user's account 

[Maria]

Hey @Umeh,

Thanks for reaching out! 

We'd recommend contacting to us in private in this case, so we can look into things further with you - just head over to this page. Have a look under Paying for somebody else’s account? and click on contact us to get in touch. 

If you need anything else, we're just a post away!