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Trial perido before subscription haven´t started

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Trial perido before subscription haven´t started

Casual Listener

Hello,

 

I am writing because I am supposed to have a free premium trial period and yet this service isn´t available in my account. I am requestiong help to solve this matter.

 

Best regards,

 

Pedro Patrício

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6 Replies
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Re: Trial perido before subscription haven´t started

Rock Star 23
Rock Star 23

Hey @patriciotxk, thanks for reaching out to the Community!

 

When you check your account page, does your account status say Free or Premium? Also, could you try logging out/in of your account on the app?

 

Let me know how this goes! 

Billy-JRock Star 23
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Re: Trial perido before subscription haven´t started

Casual Listener

This is what shows up at my account page.

 

 

trial.PNG
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Re: Trial perido before subscription haven´t started

Rock Star 23
Rock Star 23

Hey @patriciotxk,


Thanks for the screenshot. 
It seems like your account is on Spotify Premium. If you're having issues with using your Premium features or when you try to access a Premium feature you get a message, don't worry. It generally takes 1-3 business days for the payment to be reflected on Spotify's end and for your account to turn Premium. 

 

I'll follow up with you here in 1-3 business days (Tuesday of next week) to check if your  account has turned to Premium. If your account turns to Premium before the 1-3 days are up, make sure to let me know. 

 

You can also follow the steps provided here in the meantime. 

 

I hope you'll find this useful. If you need anything else in the meantime, don't hesitate to ask. 

Billy-JRock Star 23
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Re: Trial perido before subscription haven´t started

Rock Star 23
Rock Star 23

Hey @patriciotxk, I am just checking in as promised. 

 

Are you able to use your Premium subscription now, including the features, such as unlimited skips and no ads? 

 

Keep me updated!

Billy-JRock Star 23
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Re: Trial perido before subscription haven´t started

Casual Listener

Hey, I am still without access to the premium features, I and am going to be charged tomorrow, and if the problem persists I am thinking in cancelling the service.

 

Best regards

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Re: Trial perido before subscription haven´t started

Rock Star 23
Rock Star 23

Hey @patriciotxk,

 

For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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