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I recently moved from the UK to the US. I read through the help articles and saw the best way was to downgrade my account to free, switch country and then sign up again.
Now my country in my profile says USA, when I try to purchase premium I get "Something went wrong. Please try again, or go to our support."
I have tried in incognito. I switched countries yesterday in Spotify via the website.
Hey there @stereo1,
Thanks for reaching out to us. No worries. Help is on the way.
We'd suggest for you to try on a different device. It's important that you also try with a payment method, that matches the country. For example, it's not possible to pay with a credit card, issued in the Uk, if you live in the US.
If this didn't work, send us a screenshot of the error message. We'll investigate further.
Take care!
I also tried on a different device. The payment is with a US card. I also checked with the bank and they cannot see anything come through on their end.
Hey there @mikhail3,
Thanks for reaching out here. We'll be happy to help you get your Premium plan stated.
Can you confirm that you tried entering your payment details in an incognito browser? In most cases this resolves the issue. Consider also the points that @Petya made.
Keep in mind that it's not possible to sign up for a trial if you have used Premium in the past.
If you could send some screenshots of the error messages you receive, it'd help us investigate this further.
Let us know how you get on. We'll be here if you need more help with this.
Have a great day!
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