Help Wizard

Step 1


Why am I getting ads as a Premium user?

Why am I getting ads as a Premium user?









Google Pixel 2, Laptop (Using Open.Spotify)


My Question or Issue

I've been paying for Premium for years, but suddenly I'm getting ads playing during my playlists and Discover Weekly playlists? I've looked online and some have said to go through a route of Edit/Spotify>Prefences, etc etc, but neglect to mention how to do this. I can't see any options anywhere that suggest I can make edits or the likes.


Regardless of how much that advice comes into play, why the f**k am I even hearing these ads in the first place?


Side note: Lovely to see how defective and shoddy Spotify is as, when I tried submitting this question first time round, it brought up the attached error. Exactly the level of quality you'd expect from one of the world's most-used streaming services, huh?

1 Reply

Hey @simpkins017, thanks for reaching out to the Community!

I'm sorry to hear that you see ads when you're listening to music. Could you try a clean reinstall of the app following these steps? If you still hear ads let me know and I'll see what else to suggest. 


In regards to the error message - it's best to clear your cookies and cache of your browser and try again. You can also use a different browser or a private window to see if that makes a difference. 


Let me know how this goes!

Billy-JSpotify Star
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