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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5193 Views
  • 23 replies
  • 2 likes
  • 5193 Views
  • 23 replies
  • 2 likes

Tengo dos cuentas con el mismo correo

Qué tal, al parecer tengo dos cuentas con mismo correo, y una de ellas está vinculada a Facebook y la otra no, y es la segunda la que tengo como premium, ¿cómo puedo quedarme con la vinculada con Facebook y traspasar la suscripción premium a esa?

  • Newbie
  • Qué tal, al parecer tengo dos cuentas con mismo correo, y una de ellas está vinculada a Facebook y la otra no, y es la segunda la que tengo como premium, ¿cómo puedo quedarme con la vinculada con Fac...
  • 2361 Views
  • 0 replies
  • 6 likes
  • 2361 Views
  • 0 replies
  • 6 likes

Solved!! Pague premium y no tengo acceso a todas las funciones.

He pagado premium recientemente, solo he podido descargar las canciones y escoger cualquiera. Pero las canciones se reproducen aleatoriamente y no me deja saltar canciones. Cada vez que intento saltar más de 4 veces me sale el siguiente mensaje adjun...

  • Newbie
  • He pagado premium recientemente, solo he podido descargar las canciones y escoger cualquiera. Pero las canciones se reproducen aleatoriamente y no me deja saltar canciones. Cada vez que intento salta...
  • Bittencourt
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

premium not working

I logged into my account and signed up for premium , They already took the payment , it went thru shows as its gone thru , but my premium won't work . Can someone help me

  • Newbie
  • I logged into my account and signed up for premium , They already took the payment , it went thru shows as its gone thru , but my premium won't work .  Can someone help me 
  • Gayilluminati
  • Roadie
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Upgrade não funciona

Eu fiz o Upgrade da conta Free para a conta Premium familiar. Porém nos aplicativos nossa conta não é considerada premium, ainda consta como free. Já fizemos o login algumas vezes, chegamos a desistalar e reinstalar o aplicativo e não obtivemos suces...

  • Casual Listener
  • Eu fiz o Upgrade da conta Free para a conta Premium familiar. Porém nos aplicativos nossa conta não é considerada premium, ainda consta como free. Já fizemos o login algumas vezes, chegamos a desista...
  • luanlima
  • Casual Listener
  • 327 Views
  • 4 replies
  • 0 likes
  • 327 Views
  • 4 replies
  • 0 likes

Two accounts tied to one email address

I think I signed up for free spotify through facebook, and then set up premium through the web site. Now when I try to acccess the account on my tablet I can only seem to access the free account, even though I have confirmation from spotify if my hav...

  • Casual Listener
  • I think I signed up for free spotify through facebook, and then set up premium through the web site.  Now when I try to acccess the account on my tablet I can only seem to access the free accoun...
  • Bittencourt
  • Spotify Star
  • 386 Views
  • 1 replies
  • 0 likes
  • AC DC
  • 386 Views
  • 1 replies
  • 0 likes

Superuser Contribution SIN OPCIÓN A PREMIUM

Mi subscripción a premium acaba de vencer el mes pasado y al quererlo obtener de nuevo la página de Spotify solo me da la opción de PLAN FAMILIAR o UNIVERSITARIO Ya solamente se puede adquirir premium comprando las tarjetas en las tiendas? Gracias po...

  • Newbie
  • Mi subscripción a premium acaba de vencer el mes pasado y al quererlo obtener de nuevo la página de Spotify solo me da la opción de PLAN FAMILIAR o UNIVERSITARIO 😕  Ya solamente se puede adqui...
  • MonicaM_Bogota
  • Roadie
  • 402 Views
  • 1 replies
  • 0 likes
  • 99
    Help
    Pago
    Spotify Premium
    Subscripción
  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo suscribirme a premium

Hola, he tratado de pagar con dos tipos de tarjetas y aun asi no puedo pagar. Me sale el sigueinte error Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa...

  • Newbie
  • Hola, he tratado de pagar con dos tipos de tarjetas y aun asi no puedo pagar. Me sale el sigueinte error  Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocu...
  • MonicaM_Bogota
  • Roadie
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Solved!! Promoção de aniversário Spotify

Oi! Tenho uma conta gratuita, porém, há 2 dias recebi um e-mail, dizendo que esse mês é o aniversário da Spotify, e se eu clicar no link, ganho 1 ano de premium grátis!! Queria saber se é verdade, ou um golpe que tá rolando por aí. O e-mail parece be...

  • Newbie
  • Oi! Tenho uma conta gratuita, porém, há 2 dias recebi um e-mail, dizendo que esse mês é o aniversário da Spotify, e se eu clicar no link, ganho 1 ano de premium grátis!! Queria saber se é verdade, ou...
  • Bittencourt
  • Spotify Star
  • 8230 Views
  • 3 replies
  • 0 likes
  • 8230 Views
  • 3 replies
  • 0 likes

Superuser Contribution Suscripción Premium

Hola,Tengo pagada la suscripción Premium pero no la tengo en mi dispositivo.He probado a abrir y cerrar sesión y que no la tenga en otro dispositivo.Gracias

  • Visitor
  • Hola, Tengo pagada la suscripción Premium pero no la tengo en mi dispositivo. He probado a abrir y cerrar sesión y que no la tenga en otro dispositivo. Gracias
  • MonicaM_Bogota
  • Roadie
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

Hola, tengo un usuario que corresponde a un plan familiar. Coloque la zona correctamente y sin embargo me cambiaron mi usuario a free.

  • Newbie
  • Hola, tengo un usuario que corresponde a un plan familiar. Coloque la zona correctamente y sin embargo me cambiaron mi usuario a free. 
  • MonicaM_Bogota
  • Roadie
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Instale spotify en un celular que me compre y me dice q tengo cuenta free pero yo estoy pagando premium y no me lo reconoce..que pueeo hacer?

  • Newbie
  • Instale spotify en un celular que me compre y me dice q tengo cuenta free pero yo estoy pagando premium y no me lo reconoce..que pueeo hacer?
  • MonicaM_Bogota
  • Roadie
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Volver a verificar mi direccion

Me han cancelado el plan premium familiar por no coincidir en direccion, lo cual es falso. Como puedo hacer para que verifiquen de nuevo mi direccion!!

  • Newbie
  • Me han cancelado el plan premium familiar por no coincidir en direccion, lo cual es falso. Como puedo hacer para que verifiquen de nuevo mi direccion!!
  • MonicaM_Bogota
  • Roadie
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ayuda

Qué pasa? Realize mi pago de Spotify familiar y soy el administrador y el único usuario al que le sigue reproduciendo en forma aleatoria, no me manda comerciales ni nada sólo me reproduce así y ya realice dos pagos y sigue igual y cuándo quiero cambi...

  • Newbie
  • Qué pasa? Realize mi pago de Spotify familiar y soy el administrador y el único usuario al que le sigue reproduciendo en forma aleatoria, no me manda comerciales ni nada sólo me reproduce así y ya re...
  • MonicaM_Bogota
  • Roadie
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Premium Problem

So apparently my Son got kicked out from our Premium Family. I dont know how this happened but his status changed from Premium to Trial. After trying to get him back in, we figured that the address we are living at is showed to be the wrong one. Atfe...

  • Newbie
  • So apparently my Son got kicked out from our Premium Family. I dont know how this happened but his status changed from Premium to Trial. After trying to get him back in, we figured that the&nbsp...
  • MonicaM_Bogota
  • Roadie
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with Family account

I am a Premium user and have been for the past year. Last January my husband and I moved to another state, and our account remained fine. Today he lost access to it (I am the main user) allegedly because Spotify cannot verify we live in the same addr...

  • Newbie
  • I am a Premium user and have been for the past year. Last January my husband and I moved to another state, and our account remained fine. Today he lost access to it (I am the main user) allegedly bec...
  • MonicaM_Bogota
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Trying to cancel Premium

Hello:I've been trying to cancel my premium cause my free trial expired and i can't afford it right now. I can't be charged cause the details of my bank account are not updated. How can I cancel? Do I really have to use that form? I've followed a lin...

  • Newbie
  • Hello: I've been trying to cancel my premium cause my free trial expired and i can't afford it right now. I can't be charged cause the details of my bank account are not updated. How can I cancel? D...
  • KatesHere
  • Community Legend
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

I was charged three times

I had to change my credit card information because my old card expired and now I have been charged three times. Would you please remove two of the charges? Thanks.

  • Newbie
  • I had to change my credit card information because my old card expired and now I have been charged three times. Would you please remove two of the charges? Thanks.
  • KatesHere
  • Community Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Solved!! When will spotify be available in Egypt?

I live in Egypt and I happened to be obsessed with spotify, and I have access to it, but I can't upgrade it to the premium versionSo when will I be able to use it in Egypt like a normal person?

  • Newbie
  • I live in Egypt and I happened to be obsessed with spotify, and I have access to it, but I can't upgrade it to the premium version So when will I be able to use it in Egypt like a normal person?
  • Maxim
  • Spotify Star
  • 9544 Views
  • 1 replies
  • 3 likes
  • 9544 Views
  • 1 replies
  • 3 likes

Superuser Contribution New to Spotify and liking it but...

So I'm new to spotify and I am liking it. High Quality music and the likes also planning to go premium. Trouble is, as I browsed through the community posts and threads, seems like going premium with my current subscriber which is Globe Telecom is no...

  • Casual Listener
  • So I'm new to spotify and I am liking it. High Quality music and the likes also planning to go premium. Trouble is, as I browsed through the community posts and threads, seems like going premium with...
  • Luxtroll
  • Casual Listener
  • 216 Views
  • 2 replies
  • 0 likes
  • 216 Views
  • 2 replies
  • 0 likes

Keeps saying my payment info is wrong...

Aparently there is some sort of problem with my credit card payment but the number is correct as is all the other info, there's no money problem, the card functions with all other aplications/charges but with spotify.... It keeps saying: "Your subscr...

  • Newbie
  • Aparently there is some sort of problem with my credit card payment but the number is correct as is all the other info, there's no money problem, the card functions with all other aplications/charges...
  • Bittencourt
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes