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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

151253 Views

69 replies

10 likes

Premium for Family
  • 151253 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

97062 Views

89 replies

4 likes

  • 97062 Views
  • 89 replies
  • 4 likes

Can't upgrade to Premium

Hello,I was using Spotify Premium for a long time, and the previous month I moved from my hometown to a different country. Few days ago I recieved a message that the online credit card I was using, couldn't be used anymore for Spotify. And now my pre...

Newbie

Hello, I was using Spotify Premium for a long time, and the previous month I moved from my hometown to a different country. Few days ago I recieved a message that the online credit card I was using,...

wartist

Gig Goer

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Í want to be premium but i'm travelling

I want to buy a premium subscription (or a family one).. my account it's in Spain (maybe I downloaded Spotify there) but I live in Argentina.. I cannot change my country and the price is higher in Spain.. What can I do?

Newbie

I want to buy a premium subscription (or a family one).. my account it's in Spain  (maybe I downloaded Spotify there) but I live in Argentina.. I cannot change my country and the price is higher...

Luke

Community Legend

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Problem with billing

Hi guys, Yesterday I've tried to setup my account on the Spotify Premium (with student discount at 4,99$CAD). I have entered my credit card information into the secured form. But then I realised Spotiry Premium for student wasn't available in Quebec....

Newbie

Hi guys,   Yesterday I've tried to setup my account on the Spotify Premium (with student discount at 4,99$CAD).   I have entered my credit card information into the secured form. But th...

Maxim

Spotify Star

317 Views

1 replies

1 likes

  • 317 Views
  • 1 replies
  • 1 likes

Não consigo assinar o Premium.

Após colocar as informacoes sobre o cartao, aparece um aviso em vermelho dizendo que meu cartao nao stá num ''bom dia''... Alguem me ajuda? Realmente quero assinar o Premium...

Newbie

Após colocar as informacoes sobre o cartao, aparece um aviso em vermelho dizendo que meu cartao nao stá num ''bom dia''... Alguem me ajuda? Realmente quero assinar o Premium...

Bittencourt

Spotify Star

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Stopped premium had confirmation email and text but on the app it still shows that I am premium.

I have unsubscribed from the premium side of Spotify and I have had the confirmation email and text but on the app it says in the account area that I am on premium??

Newbie

I have unsubscribed from the premium side of Spotify and I have had the confirmation email and text but on the app it says in the account area that I am on premium??

279 Views

0 replies

0 likes

  • 279 Views
  • 0 replies
  • 0 likes

Credit Card was charged without reconfirmation and still account was on free mode

my nephew chose the student discount, placed my credit card number but after asking for his UNiDAYS, he wasn't able to push through it. After a few seconds, got a notification thru my SMS that my card was charged. Upon checking with spotify account, ...

Newbie

my nephew chose the student discount, placed my credit card number but after asking for his UNiDAYS, he wasn't able to push through it. After a few seconds, got a notification thru my SMS that my car...

Maxim

Spotify Star

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes

Cancel subscription

Just yesterday we were trying to get the student discounts for Spotify premium. When we went ahead and put the credit card information we found out that you need to be a college student in order to apply for it so we decided not to apply for it anymo...

Casual Listener

Just yesterday we were trying to get the student discounts for Spotify premium. When we went ahead and put the credit card information we found out that you need to be a college student in order to a...

Maxim

Spotify Star

550 Views

3 replies

0 likes

  • 550 Views
  • 3 replies
  • 0 likes

Can't pay for premimum

I'm trying to pay for my premimum with a prepaid mastercard, but I keep getting the error "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.". How can I fix...

Newbie

I'm trying to pay for my premimum with a prepaid mastercard, but I keep getting the error "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try a...

Izzy07270

Newbie

518 Views

3 replies

1 likes

  • 518 Views
  • 3 replies
  • 1 likes

asking for repayment

I changed my credit card that was lost to a new credit card and at the same time changed my plan to a student account but this doesn't show on my account and is asking for another payment that was being paid a few days ago. I don't know it's like thi...

Newbie

I changed my credit card that was lost to a new credit card and at the same time changed my plan to a student account but this doesn't show on my account and is asking for another payment that was be...

258 Views

0 replies

0 likes

  • 258 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Family account

I have just signed upto family Spotify and invited my son.. who keeps getting error code 601 and is unable to join... help!

Casual Listener

I have just signed upto family Spotify and invited my son.. who keeps getting error code 601 and is unable to join... help! 

Carpentermike1

Casual Listener

12820 Views

7 replies

0 likes

  • 12820 Views
  • 7 replies
  • 0 likes

spotify premium

ive logged onto my account and it says 'premium will end on 11/24/17' does that mean i will be back onto 'free' account and will not be charged

Newbie

ive logged onto my account and it says 'premium will end on 11/24/17' does that mean i will be back onto 'free' account and will not be charged   

262 Views

0 replies

0 likes

  • 262 Views
  • 0 replies
  • 0 likes

Charged for regular premium and student price at the same time?

Hi! I was just wondering who I could contact about a double charge on my account. I registered to see if I was eligible for a student discount (turns out I wasn't) but I was charged anyways, despite not providing ID. Right after this, I was also char...

Newbie

Hi! I was just wondering who I could contact about a double charge on my account. I registered to see if I was eligible for a student discount (turns out I wasn't) but I was charged anyways, despite ...

Maxim

Spotify Star

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Rogerd

I had premium free for 2 years with Rogers. Now I have Spitify free but Spotify charged me $29,99 and I don't know why? I called Rogers and they told me maybe I subscribe automatically to premium but no. Spotify became free after the 2 years... anybo...

Visitor

I had premium free for 2 years with Rogers. Now I have Spitify free but Spotify charged me $29,99 and I don't know why? I called Rogers and they told me maybe I subscribe automatically to premium but...

201 Views

0 replies

0 likes

  • 201 Views
  • 0 replies
  • 0 likes

Subscription

I had the student premium last year and it expedited this month. I’m still a student and want to sunrise to the student subription again. But it’s asking me for my card details so does that mean I’ll have to pay for it twice. Both the £4.99 and the £...

Casual Listener

I had the student premium last year and it expedited this month. I’m still a student and want to sunrise to the student subription again. But it’s asking me for my card details so does that mean I’ll...

HawkHunter50

Casual Listener

214 Views

1 replies

0 likes

  • 214 Views
  • 1 replies
  • 0 likes

Fido/Spotify Premium Issue

A few days after discontinuing my Premium promotion with Fido via their Hub, my Spotify account still says that my Spotify is controled by Fido. I would like to sign back up for a Premium Family Membership but through Spotify. Any ideas on how to get...

Newbie

A few days after discontinuing my Premium promotion with Fido via their Hub, my Spotify account still says that my Spotify is controled by Fido.    I would like to sign back up for a Prem...

201 Views

0 replies

1 likes

  • 201 Views
  • 0 replies
  • 1 likes

Cancel on renewal date

I want to cancel. Payment due today... If I cancel will today will I _a) not get charged or b) still get my full month of premium

Newbie

I want to cancel. Payment due today... If I cancel will today will I _a) not get charged or b) still get my full month of premium 

199 Views

0 replies

0 likes

  • 199 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Rogers Wireless charging for account

I'm being charged for Spotify premium on my Rogers wireless account as well I'm paying for the family plan on my Credit card. Please refund unauthorized premium account charges!!!

Newbie

I'm being charged for Spotify premium on my Rogers wireless account as well I'm paying for the family plan on my Credit card. Please refund unauthorized premium account charges!!!

lplacelle

Newbie

636 Views

2 replies

0 likes

  • 636 Views
  • 2 replies
  • 0 likes

Money taken out of my account

Today i was getting my son a Student Discount memebership and his school in New Zealand wasnt on your list,but the $7.49 was taken out of my account. I would like it credited or have the memebership vaild please. Look forward to hearing back

Newbie

Today i was getting my son a Student Discount memebership and his school in New Zealand wasnt on your list,but the $7.49 was taken out of my account. I would like it credited or have the memebership ...

Maxim

Spotify Star

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

When will the sheerid be proved

I did sent the documents that show me as student. Anybody knows how long it takes to i can access premium. Help me please

Casual Listener

I did sent the documents that show me as student. Anybody knows how long it takes to i can access premium. Help me please  

Maxim

Spotify Star

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

Family Plan acceptance with exisiting accounts

I have recently upgraded to Family. I shared this with named family members which generated and sent them the email. However, as they, in each case, already have free Spotify accounts in use when you try to sign up it simply states an account already...

Newbie

I have recently upgraded to Family. I shared this with named family members which generated and sent them the email. However, as they, in each case, already have free Spotify accounts in use when you...

205 Views

0 replies

0 likes

  • 205 Views
  • 0 replies
  • 0 likes