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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 51902 Views
  • 23 replies
  • 4 likes
  • 51902 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32518 Views
  • 19 replies
  • 2 likes
  • 32518 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 21818 Views
  • 8 replies
  • 1 likes
  • 21818 Views
  • 8 replies
  • 1 likes

SMART SUB

HI. TINATRY KO KASI ISUBSCRIBE TO PREMIUM, SMART UNG PAYMENT, SABI NILA SINEND NA UNG PIN, PERO WALA PA NAMAN AKONG NARERECV

  • Newbie
  • HI. TINATRY KO KASI ISUBSCRIBE TO PREMIUM, SMART UNG PAYMENT, SABI NILA SINEND NA UNG PIN, PERO WALA PA NAMAN AKONG NARERECV
  • 457 Views
  • 0 replies
  • 0 likes
  • 457 Views
  • 0 replies
  • 0 likes

Solved!! Salir de una cuenta familiar

Que debo de hacer para salir de un paquete familiar que quedó inactivo

  • Newbie
  • Que debo de hacer para salir de un paquete familiar que quedó inactivo
  • arturosaurio
  • Casual Listener
  • 32303 Views
  • 1 replies
  • 0 likes
  • 32303 Views
  • 1 replies
  • 0 likes

Invoices

Hi! I need invoices for my subscription, and I got them last year, but now it only shows 0,00€ on the invoices and I can't access them...Did that happened to anyone else? Thanks Mary

  • Newbie
  • Hi! I need invoices for my subscription, and I got them last year, but now it only shows 0,00€ on the invoices and I can't access them... Did that happened to anyone else?   Thanks   M...
  • KatesHere
  • Community Legend
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Hola ayuda porfa

Hola, me he creado una cuenta con un correo inventado y me hice premium por tres meses 99 centimos. Y luego ya 10 euros al mes. El problema es que hoy acaban los tres meses y me quiero quitar, pero por error cerre sesion y ahora no me se el correo ( ...

  • Newbie
  • Hola, me he creado una cuenta con un correo inventado y me hice premium por tres meses 99 centimos. Y luego ya 10 euros al mes. El problema es que hoy acaban los tres meses y me quiero quitar, pero p...
  • vaniar
  • Newbie
  • 647 Views
  • 1 replies
  • 1 likes
  • 647 Views
  • 1 replies
  • 1 likes

Spotify charged my card twice

Spotify charged my card twice this month. Once on the 12 and once on the 28th. I thought it was only charged once a month. Can anyone help? I'd like to know why it did this and it needs to be fixed.

  • Newbie
  • Spotify charged my card twice this month. Once on the 12 and once on the 28th. I thought it was only charged once a month. Can anyone help? I'd like to know why it did this and it needs to be fixed.
  • Jacob
  • Community Legend
  • 653 Views
  • 1 replies
  • 0 likes
  • 653 Views
  • 1 replies
  • 0 likes

Solved!! Debt

A few week ago i needed some money and I decided to reverse 2 spotify premium payments. So basically i 'borrowed' 20 euro. After a short time i could not log in with my facebook account and of course i cant listen to music any more. I Understand its ...

  • Newbie
  • A few week ago i needed some money and I decided to reverse 2 spotify premium payments. So basically i 'borrowed' 20 euro. After a short time i could not log in with my facebook account and of course...
  • Jacob
  • Community Legend
  • 561 Views
  • 1 replies
  • 0 likes
  • 561 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift subscription

I am a Spotify subscriber and just received a 12 month gift which I have activated - how can I be sure to no longer be charged and take advantage of the gift until it expires? Thanks-

  • Newbie
  • I am a Spotify subscriber and just received a 12 month gift which I have activated - how can I be sure to no longer be charged and take advantage of the gift until it expires? Thanks-
  • Julian
  • Moderator
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Hola Tengo Un Problema Con La Suscripcion

Hola mi problema es que compre el Pack De 60 Dias PremiumHazta el dia de ayer no tuve ningun problema pero a eso de las 7 o 8 Am Horario Estado De Mexico se bloqueo mi cuenta y la active de nuevo y al momento de entrar ya no tenia mi suscripcion me p...

  • Casual Listener
  • Hola mi problema es que compre el Pack De 60 Dias Premium Hazta el dia de ayer no tuve ningun problema pero a eso de las 7 o 8 Am Horario Estado De Mexico se bloqueo mi cuenta y la active de nuevo y...
  • OficialGames28
  • Casual Listener
  • 408 Views
  • 4 replies
  • 0 likes
  • 408 Views
  • 4 replies
  • 0 likes

Charged full price after subscription cancellation

Hi, I used the spotify trial and loved it, was going to apply for a student account once it had finished. However, the first month after it finished, it charged me full price £9.99 which is my own fault, so i cancelled it on the 27th march so that i ...

  • Newbie
  • Hi,  I used the spotify trial and loved it, was going to apply for a student account once it had finished. However, the first month after it finished, it charged me full price £9.99 which is my...
  • Robert_W
  • Community Legend
  • 502 Views
  • 1 replies
  • 0 likes
  • 502 Views
  • 1 replies
  • 0 likes

Solved!! My wife and I both have Spotify Premium Accounts and recently upgraded to Spotify Family

I am concerned because we were both charged 9.99 this month for our accounts in the month of March and then we signed up for the family account and were charged an additional 14.99 for a total of approximately $35.00. I would like a credit for both t...

  • Newbie
  • I am concerned because we were both charged 9.99 this month for our accounts in the month of March and then we signed up for the family account and were charged an additional 14.99 for a total of app...
  • Robert_W
  • Community Legend
  • 652 Views
  • 1 replies
  • 0 likes
  • issues with billing
    overcharged
  • 652 Views
  • 1 replies
  • 0 likes

Trying to get premium

Every time I put my visa card in its all fine until I put the expiration date it doesn't say that I put the info in when its clearly there I really need help

  • Newbie
  • Every time I put my visa card in its all fine until I put the expiration date it doesn't say that I put the info in when its clearly there I really need help
  • Robert_W
  • Community Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

How did Spotify know my new card information

I recently changed debit cards. My card details on spotify were automatically updated with my new card information. How did Spotify know my card details?

  • Casual Listener
  • I recently changed debit cards. My card details on  spotify were automatically updated with my new card information. How did Spotify know my card details? 
  • allyosban
  • Casual Listener
  • 430 Views
  • 1 replies
  • 0 likes
  • 430 Views
  • 1 replies
  • 0 likes

Premium to family

I currently have a premium account and was looking to change to a family account, would I pay the diffence in the subsciption fee initially or would I have to pay another £14.99 on top of the £9.99 I have just paid?

  • Newbie
  • I currently have a premium account and was looking to change to a family account, would I pay the diffence in the subsciption fee initially or would I have to pay another £14.99 on top of the £9.99 I...
  • Nico
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

The premium account is not working

I have subscribed the premium account and have received confirmation from my credit card company with the payment​. However, I still listen to the ads and it seems like it hasn't been paid or subscribed. I've already tried to log out and then in. Not...

  • Newbie
  • I have subscribed the premium account and have received confirmation from my credit card company with the payment​. However, I still listen to the ads and it seems like it hasn't been paid or subscri...
  • PilotAC
  • Community Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

datos de cuenta premium

Tenia una cuenta gratis, la converti en premium con plan familiar, y por algun error en la direccion me saco de la cuenta premium y ya ni siquiera con invitacion puedo regresar !!!

  • Newbie
  • Tenia una cuenta gratis, la converti en premium con plan familiar, y por algun error en la direccion me saco de la cuenta premium y ya ni siquiera con invitacion puedo regresar !!!  
  • OviiiOne
  • Community Legend
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Spotify premium isnt working

I just signed up for a 30 day trial but my account still says free and then i clicked go premium and it wanted me to sign up for a 7 day trial what is going on?

  • Newbie
  • I just signed up for a 30 day trial but my account still says free and then i clicked go premium and it wanted me to sign up for a 7 day trial what is going on?
  • Maxim
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Account Hacked and Changed to Family Premium, Mischarged, Loss of Student Discount

I was reviewing my credit statements and saw that Spotify charged my account $15 for a family account, a change that was not authorized by me. When I look through my account information regarding the family account, five names of people whom I have n...

  • Newbie
  • I was reviewing my credit statements and saw that Spotify charged my account $15 for a family account, a change that was not authorized by me. When I look through my account information regarding the...
  • Maxim
  • Spotify Star
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

Estou com problemas em cancelar a minha conta, não consigo achar?

Tenho uma conta que foi desativada, não tenho mais os dados da conta, sendo a cobrança continua vindo no meu cartão, então gostaria de cancelar e ser ressarcido das cobranças indevidas.Peço e aguardo soluçao.

  • Newbie
  • Tenho uma conta que foi desativada, não tenho mais os dados da conta, sendo a cobrança continua vindo no meu cartão, então gostaria de cancelar e ser ressarcido das cobranças indevidas. Peço e aguar...
  • 302 Views
  • 0 replies
  • 0 likes
  • 302 Views
  • 0 replies
  • 0 likes