Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

154307 Views

69 replies

10 likes

Premium for Family
  • 154307 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

100677 Views

89 replies

4 likes

  • 100677 Views
  • 89 replies
  • 4 likes

Superuser Contribution Payment being taken twice

Hi,I originally signed up to premium through my phone bill! So every month I had the £9.99 charged to my phone bill! Then suddenly for July it wasn't on my phone bill and then Spotify notified me I hadn't paid and to make payment which I did do with ...

Casual Listener

Hi, I originally signed up to premium through my phone bill! So every month I had the £9.99 charged to my phone bill! Then suddenly for July it wasn't on my phone bill and then Spotify notified me I...

Chezney89

Casual Listener

365 Views

2 replies

0 likes

  • 365 Views
  • 2 replies
  • 0 likes

Superuser Contribution Wrong offer

So I checked my email and i noticed two different offers. Just wanted to point it out.

Casual Listener

So I checked my email and i noticed two different offers. Just wanted to point it out.

SemiraEris

Casual Listener

422 Views

2 replies

0 likes

  • 422 Views
  • 2 replies
  • 0 likes

Error de tarjeta - Premiun

Hola hace poco mi tarjeta visa caduco y me enviaron una nueva, cuando intento actualizar los datos de mi tarjeta me sale un error, ya tambien intente cancelando la membresia premiun y volviendo a cargar los datos de la tarjeta nueva pero el error per...

Newbie

Hola hace poco mi tarjeta visa caduco y me enviaron una nueva, cuando intento actualizar los datos de mi tarjeta me sale un error, ya tambien intente cancelando la membresia premiun y volviendo a car...

Giovanni121

Newbie

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Payment for premium wont load after my billing information changed

When the site loads to pay for Spotify premium the diaglgue box wont stop loading to enter my billing information. Im not sure how to change it eitherThanks

Visitor

When the site loads to pay for Spotify premium the diaglgue box wont stop loading to enter my billing information. Im not sure how to change it either Thanks

188 Views

0 replies

0 likes

  • 188 Views
  • 0 replies
  • 0 likes

Buenas tardes

Me están cobrando 2 veces el Spotify, pero solo tengo una cuenta, cuando consulto los pagos si me aparecen correctamente. cómo puedo investigar la otra cuenta x la cual me cobran? Hace un mes cancele x lo mismo y m sigue llegando el cobro. Ya inicie ...

Regular

Me están cobrando 2 veces el Spotify, pero solo tengo una cuenta, cuando consulto los pagos si me aparecen correctamente. cómo puedo investigar la otra cuenta x la cual me cobran? Hace un mes cancele...

itu_

Community Legend

668 Views

6 replies

0 likes

  • 668 Views
  • 6 replies
  • 0 likes

Solved!! Premium features not working

I upgraded to premium, but the features are not working on my Android phone. When I try to queue a track or peek at the next track it tells me 'I have discovered a premium feature'.I tried logging out and back in, using my Spotify username and passwo...

Casual Listener

I upgraded to premium, but the features are not working on my Android phone. When I try to queue a track or peek at the next track it tells me 'I have discovered a premium feature'. I tried logging ...

iheartspotify31

Casual Listener

629 Views

2 replies

0 likes

  • 629 Views
  • 2 replies
  • 0 likes

Unable to updated my payment information

Hey, I need to update my CC information, though my account is getting on student verification. Please help!

Newbie

Hey,   I need to update my CC information, though my account is getting on student verification.    Please help!

210 Views

0 replies

0 likes

  • 210 Views
  • 0 replies
  • 0 likes

I paid for 3 free months!

I bought Spotify premium for .99€ in may while they were running a promotion. I just checked my bank account & it shows that 10$ were taken from my account.. no email was sent or anything.. Can I have my money back??

Newbie

I bought Spotify premium for .99€ in may while they were running a promotion. I just checked my bank account & it shows that 10$ were taken from my account.. no email was sent or anything.. Can I...

235 Views

0 replies

0 likes

  • 235 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problem with my subscription

I've been using Spotify for about 2 years now and I love it but just recently I had to switch banks and when I went to update my card info for premium it's been giving me problems since. It says my account is premium and it took the payment from my c...

Newbie

I've been using Spotify for about 2 years now and I love it but just recently I had to switch banks and when I went to update my card info for premium it's been giving me problems since. It says my a...

khatuja

Newbie

343 Views

2 replies

0 likes

  • 343 Views
  • 2 replies
  • 0 likes

Subscription renewal

I'm trying to update my payment details for my premium account. I'm being charged $9.99/month but it keeps trying to renew me as a student and says it can't confirm me, even tho I'm not on a student account anymore. I just want to update my credit ca...

Casual Listener

I'm trying to update my payment details for my premium account. I'm being charged $9.99/month but it keeps trying to renew me as a student and says it can't confirm me, even tho I'm not on a student ...

ClausFetter

Newbie

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't upgrade to Spotify Premium

Hi, I want to upgrade to Spotify Premium but it won't allow me to. Once I enter my payment information and press Continue, I get the following message: Unfortunately we haven't launched in this country yet. You need to use a card issued in a Spotify ...

Casual Listener

Hi,   I want to upgrade to Spotify Premium but it won't allow me to. Once I enter my payment information and press Continue, I get the following message:   Unfortunately we haven't lau...

blancacrystal_

Casual Listener

761 Views

2 replies

0 likes

  • 761 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium

I dont have premium acces but i am premium.

Newbie

I dont have premium acces but i am premium.

Aimee_T

Roadie

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Error Student subscription - debit mastercard

Dear spotify/reader, I keep having troubles ordering a spotify student premium subscription. Over the past few days i keep getting the message that my bank or card are not responding/functioning/?. The debit master card works everywhere else where i ...

Newbie

Dear spotify/reader,   I keep having troubles ordering a spotify student premium subscription. Over the past few days i keep getting the message that my bank or card are not responding/functio...

Aimee_T

Roadie

760 Views

1 replies

0 likes

Debit Card
Netherlands
payment options
Payment Problems
Student
  • 760 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify take two payment

First of all my english very bad im sory about this but i need help im a student and im new premium member of spotify. I look last operations my credit card and i saw two payment and i check my spotify account they are write your account 1mount premi...

Newbie

First of all my english very bad im sory about this but i need help im a student and im new premium member of spotify. I look last operations my credit card and i saw two payment and i check my spoti...

Aimee_T

Roadie

509 Views

1 replies

0 likes

  • 509 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being Overcharged for student discount

When I signed up for spotify premium, I agreed to paying $4.99 a month with my student discount. Now I've been charged $10.81. Huh, funny, I don't remember agreeing to that. Would love to hear from a Spotify rep. since you guys don't want people phon...

Newbie

When I signed up for spotify premium, I agreed to paying $4.99 a month with my student discount.    Now I've been charged $10.81. Huh, funny, I don't remember agreeing to that. Would love...

Aimee_T

Roadie

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't cancel my Spotify premium

I can't cancel Spotify premium on my account, becouse everytime I open "Subscription" it says "Right now we're doing some system maintenance"... But when I open my 2nd account everything is allright. SO what should I do??

Newbie

I can't cancel Spotify premium on my account, becouse everytime I open "Subscription" it says "Right now we're doing some system maintenance"... But when I open my 2nd account everything is...

Aimee_T

Roadie

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double Charged

I had to get a new debit card after a fraudulent charge on my bank account. Doing so messed up a lot of my auto-renew accounts, including Spotify. I entered my new card number directly to my spotify account, and this month I've been charged through i...

Newbie

I had to get a new debit card after a fraudulent charge on my bank account. Doing so messed up a lot of my auto-renew accounts, including Spotify. I entered my new card number directly to my spotify ...

Aimee_T

Roadie

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Didn't want my sub to renew, but it automatically did

Hi,Is there any way I can get a refund on an automatic sub ?I didn't like my experience with spotify (radios didn't make sense, for example), and my sub still renewed itself automatically... Why do we not receive a mail asking if we want to keep prem...

Newbie

Hi, Is there any way I can get a refund on an automatic sub ? I didn't like my experience with spotify (radios didn't make sense, for example), and my sub still renewed itself automatically... Why ...

Aimee_T

Roadie

488 Views

1 replies

0 likes

  • 488 Views
  • 1 replies
  • 0 likes

Superuser Contribution Como saber si tengo dos cuentas en spotify?

Como saber si tengo dos cuentas en spotify? Hace unas semanas mi celular borro la app y cuando la baje de nuevo me aparecia como si se hubiera cancelado la cuenta. Asi que hice el proceso de nuevo, pero al querer conectar con FB me aparece que mi cue...

Newbie

Como saber si tengo dos cuentas en spotify? Hace unas semanas mi celular borro la app y cuando la baje de nuevo me aparecia como si se hubiera cancelado la cuenta. Asi que hice el proceso de nuevo, p...

Aimee_T

Roadie

29140 Views

1 replies

1 likes

  • 29140 Views
  • 1 replies
  • 1 likes

Can't go premium

Hey,I'm trying to go premium with PayPal, but after I checkout the page goes white and nothing happens. Tried this several times on my android app, also via browser. Nothing.Why cant I do it?

Casual Listener

Hey, I'm trying to go premium with PayPal, but after I checkout the page goes white and nothing happens. Tried this several times on my android app, also via browser. Nothing. Why cant I do it?

tommytom

Casual Listener

712 Views

2 replies

0 likes

  • 712 Views
  • 2 replies
  • 0 likes