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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
123358 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
42904 Views
83 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
215489 Views
138 replies
12 likes
Buen día, he realizado mi pago alrededor de 3 veces, y aún me aparece el mensaje en la app de que debo hacer mi pago ASAP. Necesito soporte para que me ayuden a revisar mi cuenta, por favor. Muchas gracias
Buen día, he realizado mi pago alrededor de 3 veces, y aún me aparece el mensaje en la app de que debo hacer mi pago ASAP. Necesito soporte para que me ayuden a revisar mi cuenta, por favor. Muchas g...
Casual Listener
337 Views
4 replies
0 likes
Hi I just want to ask what will put in senders name if chose pay by cash? Is it my whole name or just my username? Thank you
Hi I just want to ask what will put in senders name if chose pay by cash? Is it my whole name or just my username? Thank you
Casual Listener
286 Views
2 replies
0 likes
When I try to get a free trial it says got it or dismiss but then when I click on got it, it goes away and doesn't give me my free trial PLEASE HELP MEE!!
When I try to get a free trial it says got it or dismiss but then when I click on got it, it goes away and doesn't give me my free trial PLEASE HELP MEE!!
Roadie
349 Views
1 replies
1 likes
When I signed up to have Spotify Premium I had 1 month free, and I choose to have an email sent to my email address when this month was about to stop bc I just wanted the free month you know. But Spotify never sent this email and they took 10€ from m...
When I signed up to have Spotify Premium I had 1 month free, and I choose to have an email sent to my email address when this month was about to stop bc I just wanted the free month you know. But Spo...
Roadie
190 Views
1 replies
0 likes
I have Spotify premium but it keeps popping up and saying "you discovered a premium feature!" I'm not sure why this is happening as my account says premium too.
I have Spotify premium but it keeps popping up and saying "you discovered a premium feature!" I'm not sure why this is happening as my account says premium too.
Roadie
182 Views
1 replies
0 likes
My Spotify premium is tethered and billed through my Sprint account. What do I do to keep my account since I'm ending my service through Sprint?Prior to Sprint, I had Premium and paid Spotify directly.I just don't know what to do about it since it's ...
My Spotify premium is tethered and billed through my Sprint account. What do I do to keep my account since I'm ending my service through Sprint? Prior to Sprint, I had Premium and paid Spotify direc...
Roadie
660 Views
1 replies
0 likes
Cant change my payment info all that comes up is that buffering circle. does anyone now how to fix this problem?
Cant change my payment info all that comes up is that buffering circle. does anyone now how to fix this problem?
Roadie
179 Views
1 replies
0 likes
Hi,the credit card connected with my Spotify account has expired, and the montly charge is not going through. I won't be able to update my payment details until the end of August. How much of an issue is this? Does this correspond to downgrading the ...
Hi, the credit card connected with my Spotify account has expired, and the montly charge is not going through. I won't be able to update my payment details until the end of August. How much of an is...
Roadie
208 Views
1 replies
0 likes
"Hate music", "racist music", "misogyny in music" etc. I don't care! We have free speech, the right to freedom of expression, so if you don't like that type of music, don't listen to it! When you start to censor music just because some political corr...
"Hate music", "racist music", "misogyny in music" etc. I don't care! We have free speech, the right to freedom of expression, so if you don't like that type of music, don't listen to it! Wh...
Roadie
226 Views
1 replies
5 likes
I want to have student premium but i dont know why i cant selected "show us you are a student " butons. So i cant have premium but i paid twice 6.99 tl please give me back my many or premium.
I want to have student premium but i dont know why i cant selected "show us you are a student " butons. So i cant have premium but i paid twice 6.99 tl please give me back my many or premium.
Roadie
186 Views
1 replies
0 likes
So I applied for the student premium account. My college was verified and I still was charged the 4.99. The only reason why I am bringing this up is because is that I never tried premium but I am still being charged for it on the first month, which t...
So I applied for the student premium account. My college was verified and I still was charged the 4.99. The only reason why I am bringing this up is because is that I never tried premium but I am sti...
Roadie
189 Views
1 replies
0 likes
I am still being charged $9.99 and I'm not able to log into my account! 2 weeks ago it kicked me out, I try to log in and it says wrong password. I try to enter in my email to change my password, but it says email not associated with account; then I ...
I am still being charged $9.99 and I'm not able to log into my account! 2 weeks ago it kicked me out, I try to log in and it says wrong password. I try to enter in my email to change my password, but...
Roadie
166 Views
1 replies
0 likes
Ayer inicié mi prueba de 30 días premium y pagué con una tarjeta débito, supuse que el valor que aparecía al pagar no sería descontado de mi cuenta pues los 30 días son GRATIS. A quien debo dirigirme para solucionar esto?
Ayer inicié mi prueba de 30 días premium y pagué con una tarjeta débito, supuse que el valor que aparecía al pagar no sería descontado de mi cuenta pues los 30 días son GRATIS. A quien debo dirigirme...
Casual Listener
472 Views
3 replies
0 likes
Dear Spotify,I have been getting billed on multiple accounts when i only use one. I want a refund for the money used on the accounts i never used and i want them deleted please. Contact me asap, i have filed a dispute with my bank.
Dear Spotify, I have been getting billed on multiple accounts when i only use one. I want a refund for the money used on the accounts i never used and i want them deleted please. Contact me asap, i ...
Roadie
566 Views
1 replies
0 likes
My daughter gets the message 'to add more skips, get premium' when skipping through individual songs and after skipping through ten songs. We have family premium. She has checked her account status, which confirms she has premium. There are one or tw...
My daughter gets the message 'to add more skips, get premium' when skipping through individual songs and after skipping through ten songs. We have family premium. She has checked her account status, ...
Community Legend
740 Views
3 replies
0 likes
i've purshased a family plan and have pay with mi Credit Card. im checking my payments and i've been charged 2 times for different plans, i've searching and i've charged for student plan too.
i've purshased a family plan and have pay with mi Credit Card. im checking my payments and i've been charged 2 times for different plans, i've searching and i've charged for student plan too.
Casual Listener
912 Views
3 replies
0 likes
Hi, I was trying to subscribe to Spotify Premium for students. The website asked for my bank account information which I provided but it stated that I would not be charged yet as it was only to verify my information. The website then took me to gener...
Hi, I was trying to subscribe to Spotify Premium for students. The website asked for my bank account information which I provided but it stated that I would not be charged yet as it was only to verif...
Roadie
359 Views
1 replies
0 likes
Bonjour, mon père résidant au Brésil avait un compte premium spotify sauf que sa carte bancêtre a expiré.Il a donc essayé de remettre ses nouvelles informations bancaires sauf que cela ne marche pas car Spotify dit que la TVA est incorrecte et nous d...
Bonjour, mon père résidant au Brésil avait un compte premium spotify sauf que sa carte bancêtre a expiré. Il a donc essayé de remettre ses nouvelles informations bancaires sauf que cela ne marche pa...
206 Views
0 replies
0 likes
Hello there, yesterday i want to see if my school was on the student list then i wrote my card details, after that i saw that my school wasent listed up for it, then they charged me for the money, without i got premium?
Hello there, yesterday i want to see if my school was on the student list then i wrote my card details, after that i saw that my school wasent listed up for it, then they charged me for the mo...
253 Views
0 replies
0 likes
Hi, I created a new spotify account and I wanted to upgrade my account to Premium, globe messaged me to open spotify>settings>subscription>get spotify premium but when I went to the Subscriptions it said: 'try spotify premium free' I clicked on it an...
Hi, I created a new spotify account and I wanted to upgrade my account to Premium, globe messaged me to open spotify>settings>subscription>get spotify premium but when I went to the Subscrip...
Casual Listener
1778 Views
1 replies
0 likes
