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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

146301 Views

69 replies

10 likes

Premium for Family
  • 146301 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

91877 Views

89 replies

4 likes

  • 91877 Views
  • 89 replies
  • 4 likes

Superuser Contribution No acepta mi tarjeta que previamente funcionaba

Estimados, Hace aproximadamente unos dos meses, me olvidé de depositar en mi cuenta del banco y el pago fue rechazado por fondos insuficientes. Cuando me avisó, fui a depositar en mi banco y decidí modificar los datos de mi tarjeta(ingresando la mism...

Newbie

Estimados,   Hace aproximadamente unos dos meses, me olvidé de depositar en mi cuenta del banco y el pago fue rechazado por fondos insuficientes. Cuando me avisó, fui a depositar en mi banco y...

Aimee_T

Roadie

480 Views

1 replies

0 likes

  • 480 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with Spotify Premium on iphone

Hi, When listening to music on my iphone, I keep getting the message "you discovered a premium feature! Start your free spotify premium trial to unlock it" I cant neither shuffle or change songs. I already have a Spotify Premium subscription. Please ...

Newbie

Hi,   When listening to music on my iphone, I keep getting the message "you discovered a premium feature! Start your free spotify premium trial to unlock it" I cant neither shuf...

Aimee_T

Roadie

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium subscribed still cant skip songs

I subscribed Premium for 10 € and wanted to Download everything. Everything was just fine until i found out that I cant skip songs.I pay 10€ per month for your software and i darn hate it that is does make problems all the times its just outrageously...

Newbie

I subscribed Premium for 10 € and wanted to Download everything. Everything was just fine until i found out that I cant skip songs. I pay 10€ per month for your software and i darn hate it that is d...

Aimee_T

Roadie

223 Views

1 replies

0 likes

  • 223 Views
  • 1 replies
  • 0 likes

me estan haciendo cargos de cuenta premium a mi trajeta y mi cuenta continua apareciendo en free

hace 3 meses tuve un problema con mi tarjeta me atrase en un pago y al parecer me quito la cuenta premium, tengo una cuenta apple, y me continua haciendo el cargo de la cuenta premium; me podrian ayudar a reestablecer la cuenta premium. ya son 2 mese...

Newbie

hace 3 meses tuve un problema con mi tarjeta me atrase en un pago y al parecer me quito la cuenta premium, tengo una cuenta apple, y me continua haciendo el cargo de la cuenta premium; me podrian ayu...

cadmielp

Roadie

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

premium

my spotify is telling me to buy premium when i already have it! what do i do?

Newbie

my spotify is telling me to buy premium when i already have it! what do i do?

Nico

Community Legend

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

Subscribtion get's canceled

Well..my problem is that i wanted to test spotify, i gave all my data etc and "bought" 60 months free but as soon as i was done, the field opened again asking for the data etc again and i got a message that i canceled the subscribtion.. i tried it on...

Newbie

Well..my problem is that i wanted to test spotify, i gave all my data etc and "bought" 60 months free but as soon as i was done, the field opened again asking for the data etc again and i got a messa...

Maxim

Spotify Star

201 Views

1 replies

0 likes

  • 201 Views
  • 1 replies
  • 0 likes

Premium trial

Spotify charged me for premium on my trial which I tried to cancel but online it said I had never started my trial. I want a refund.

Newbie

Spotify charged me for premium on my trial which I tried to cancel but online it said I had never started my trial. I want a refund.

Maxim

Spotify Star

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

I WANT MY $ BACK!!!

I am furious with Spotify! I just discovered I'm being charged after I canceled my "free" trial!! How do I get in touch with customer service to get my $ BACK?

Newbie

😡I am furious with Spotify! I just discovered I'm being charged after I canceled my "free" trial!! How do I get in touch with customer service to get my $ BACK?😡

Maxim

Spotify Star

211 Views

1 replies

0 likes

  • 211 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Charged and Spotify says I wasn't

I had to change my debit card, I was paying the student discount before. I'm not longer a student so I paid the 120 up front for premium. It worked for a couple days now when I open the app or sign in online it says I don't have premium. My bank stat...

Newbie

I had to change my debit card, I was paying the student discount before. I'm not longer a student so I paid the 120 up front for premium. It worked for a couple days now when I open the app or sign i...

Aimee_T

Roadie

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
  • 0 likes

My spotify premium isn't going.

Well, I paid for premium yesterday and I am checking every hour to see if I am premium already. But it says that my account is FREE, I don't know what to do because I have already paid for it. Please guys, help me.

Casual Listener

Well, I paid for premium yesterday and I am checking every hour to see if I am premium already. But it says that my account is FREE, I don't know what to do because I have already paid for it. Please...

Bittencourt

Spotify Star

313 Views

3 replies

0 likes

  • 313 Views
  • 3 replies
  • 0 likes

Problem with Spotify Premium

Dear Community,Today I bought my Premium as I do always. It says I have Premium, but I can't switch the Songs how I want to, it says a upgrade to Spotify-Premium is needed, but I have it already?!Someone help meThanks

Casual Listener

Dear Community, Today I bought my Premium as I do always. It says I have Premium, but I can't switch the Songs how I want to, it says a upgrade to Spotify-Premium is needed, but I have it already?...

Bittencourt

Spotify Star

326 Views

2 replies

0 likes

  • 326 Views
  • 2 replies
  • 0 likes

Superuser Contribution Need to change payment but website "under maintenance"

I recently closed my card that was used to pay my bill due to fraud concerns. I got a new card and it so happens that I received it as my payment was due for this month. I'm trying to pay the bill online but the website is "under maintence" and I can...

Newbie

I recently closed my card that was used to pay my bill due to fraud concerns. I got a new card and it so happens that I received it as my payment was due for this month. I'm trying to pay the bill on...

Diegoh

Newbie

381 Views

2 replies

0 likes

  • 381 Views
  • 2 replies
  • 0 likes

If I sign up to the family subscription do you all have to listen to the same music

If I sign up to family spotify do we all have to listen to the same music or can we all use individual accounts and how much does it cost

Newbie

If I sign up to family spotify do we all have to listen to the same music or can we all use individual accounts and how much does it cost

Bittencourt

Spotify Star

485 Views

5 replies

0 likes

  • 485 Views
  • 5 replies
  • 0 likes

Superuser Contribution Modificar datos tarjeta de credito

Hola. Tengo una tarjeta de credito que se me venció y quiero modificar los datos para poner otra tarjeta para que me debiten el cargo por mi cuenta premium y hace dos días que no me toma los datos por error de mantenimiento y actualización de Spotify...

Newbie

Hola. Tengo una tarjeta de credito que se me venció y quiero modificar los datos para poner otra tarjeta para que me debiten el cargo por mi cuenta premium y hace dos días que no me toma los datos po...

Aimee_T

Roadie

799 Views

1 replies

0 likes

  • 799 Views
  • 1 replies
  • 0 likes

Superuser Contribution Please my prem do not work...

Soy premium pero cuando quiero cambiar de canciónes o adelantar la canción no puedo porque dice que no soy premium , pero si puedo descargar música y reproducirla en el orden que yo quiera

Newbie

Soy premium pero cuando quiero cambiar de canciónes o adelantar la canción no puedo porque dice que no soy premium , pero si puedo descargar música y reproducirla en el orden que yo quiera

Aimee_T

Roadie

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with spotify premium subscription

i can't see the status of my premium, i can't change it or do nothing, because it says that "Spotify is in maintenance please try later" i don't know what to do.

Casual Listener

i can't see the status of my premium, i can't change it or do nothing, because it says that "Spotify is in maintenance please try later" i don't know what to do.  

Aimee_T

Roadie

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift cards

Why the website where I make payment with Gift cards doesn't work?Pleaseee help me

Newbie

Why the website where I make payment with Gift cards doesn't work?Pleaseee help me

Aimee_T

Roadie

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount

So its pretty simple really, Spotify says it can not verify that I'm a student even though I'm enrolled for fall 2017. It finds my school just fine but it won't allow me to subscribe to the student price...

Newbie

So its pretty simple really, Spotify says it can not verify that I'm a student even though I'm enrolled for fall 2017. It finds my school just fine but it won't allow me to subscribe to the student p...

Aimee_T

Roadie

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

Telekom Music Streaming Friends Option - Auslandsaufenthalt

Hallo,Auf Grund eines Auslandsaufenthaltes habe ich meinen Telekom Vetrag ruhend geschaltet und damit meine Spotify Premium Option verloren, die ich dann direkt über meine Kreditkarte abgebucht habe. Jetzt bin ich zurück und würde das gerne wieder um...

Casual Listener

Hallo, Auf Grund eines Auslandsaufenthaltes habe ich meinen Telekom Vetrag ruhend geschaltet und damit meine Spotify Premium Option verloren, die ich dann direkt über meine Kreditkarte abgebucht hab...

halbstark1708

Casual Listener

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes