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Please see below the current ongoing issues which are under investigation.

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Subscriptions

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

192232 Views

123 replies

12 likes

  • 192232 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21972 Views

28 replies

4 likes

  • 21972 Views
  • 28 replies
  • 4 likes

Superuser Contribution I'm subscribed to premium, but I don't have the functionalities on the mobile app.

I've been subscribed for close to a month now (first month free) and for some reason, I don't have some of the premium functionalities on the mobile app. I cannot skip back or forward. I still have my playlist and pick specific songs, though.On the d...

Visitor

I've been subscribed for close to a month now (first month free) and for some reason, I don't have some of the premium functionalities on the mobile app. I cannot skip back or forward. I still have m...

MonicaM_Bogota

Roadie

158 Views

1 replies

0 likes

  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for premium but can't listen off line

Why can't I listen to music off line. It shows I have premium memebership. But says I must be online to listen. I have deleted and reinstalled the app and signed out and back in. What the heck!?!?!?

Newbie

Why can't I listen to music off line. It shows I have premium memebership. But says I must be online to listen. I have deleted and reinstalled the app and signed out and back in. What the heck!?!?!?

MonicaM_Bogota

Roadie

194 Views

1 replies

0 likes

  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to remove song from playlist

When I started my 7 day trial I can't seem to figure out how to remove songs from my playlist.

Newbie

When I started my 7 day trial I can't seem to figure out how to remove songs from my playlist.

MonicaM_Bogota

Roadie

170 Views

1 replies

0 likes

  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution doble pago sin reembolso

pague 2 veces el premium 1 no se callo el internet cuando ya habia terminado y parecia como si no registro, entonces le registre de nuevo y me funciono, pero miro en el banco y me cobraron 2 veces, crei q me darian otro mes mas pero tampoco se me ven...

Newbie

pague 2 veces el premium 1 no se callo el internet cuando ya habia terminado y parecia como si no registro, entonces le registre de nuevo y me funciono, pero miro en el banco y me cobraron 2 veces, c...

MonicaM_Bogota

Roadie

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium

Hey, I am using spotify for 2 years as a premium member... I lost my crédit card 3 weeks ago so I did not pay for august and my account have been suspended... Since I did receive my new card so today I Tried to retake it! The payment has been done an...

Newbie

Hey, I am using spotify for 2 years as a premium member... I lost my crédit card 3 weeks ago so I did not pay for august and my account have been suspended... Since I did receive my new card so today...

MonicaM_Bogota

Roadie

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium suddenly stopped working

I subscreibe to spotify premium last christmas, so I still have a few months left on my year subscription, but today all of the premium features suddenly stopped working. It would be great if spotify support could check this issue out.

Newbie

I subscreibe to spotify premium last christmas, so I still have a few months left on my year subscription, but today all of the premium features suddenly stopped working. It would be great if spotify...

MonicaM_Bogota

Roadie

182 Views

1 replies

0 likes

  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution No premium features

I bought premium for family, but on the account which i bought it for, it doesnt have any premium features on my playlists or saved songs. Help?

Newbie

I bought premium for family, but on the account which i bought it for, it doesnt have any premium features on my playlists or saved songs. Help?

MonicaM_Bogota

Roadie

162 Views

1 replies

0 likes

  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution NO PUEDO ACTUALIZAR LOS DATOS DE PAGO

Buenos días.Spotify me ha solicitado actualizar los datos de pago pero no he podido registrar la nueva tarjeta de credito para pagar ya que me aparece un letrero con el lema "Ups, algo ha salido mal, intentalo de nuevo más tarde", sin embargo lo he i...

Newbie

Buenos días. Spotify me ha solicitado actualizar los datos de pago pero no he podido registrar la nueva tarjeta de credito para pagar ya que me aparece un letrero con el lema "Ups, algo ha salido ma...

MonicaM_Bogota

Roadie

622 Views

1 replies

0 likes

  • 622 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to Change Payment Information.

Tried to change my payment information because I got a new card. Screen keeps spinning saying payment failed. Would'nt let me update my information, so I just cancelled my accounting thinking that it would let me reapply. But now I have no premium ac...

Casual Listener

Tried to change my payment information because I got a new card. Screen keeps spinning saying payment failed. Would'nt let me update my information, so I just cancelled my accounting thinking that it...

WillKirkgard

Newbie

415 Views

5 replies

0 likes

  • 415 Views
  • 5 replies
  • 0 likes

Superuser Contribution Changing Payment Not Working

I recently switched debit cards and am trying to switch to my new debit card so I can maintain my Spotify Premium subscription. Every time I try to change the card information to my new card, it comes up with the message "Oops! Something went wrong, ...

Newbie

I recently switched debit cards and am trying to switch to my new debit card so I can maintain my Spotify Premium subscription. Every time I try to change the card information to my new card, it come...

MonicaM_Bogota

Roadie

159 Views

1 replies

0 likes

  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged twice per month for two months now and cannot get any help solving this!!!!!

I have recently noticed for the past two months now that my bank account is being charged by Spotify twice a month with two different amounts. Once around the 9th or 10th of $10.59 and again around the 17th or something of $13.77. I saw where the Hel...

Newbie

I have recently noticed for the past two months now that my bank account is being charged by Spotify twice a month with two different amounts. Once around the 9th or 10th of $10.59 and again around t...

MonicaM_Bogota

Roadie

177 Views

1 replies

0 likes

  • 177 Views
  • 1 replies
  • 0 likes

Un intruso en mi cuenta

Hola, desde hace un par de dias estoy teniendo un dispositivo ajeno o extrano en mi cuenta, lo sorprendi cuando la app me indica q se esta reproduciendo en otro dispositivo y lo ha hecho insistemente. Mi cuenta esta asociada a facebook, cambie la pas...

Visitor

Hola, desde hace un par de dias estoy teniendo un dispositivo ajeno o extrano en mi cuenta, lo sorprendi cuando la app me indica q se esta reproduciendo en otro dispositivo y lo ha hecho insistemente...

306 Views

0 replies

1 likes

  • 306 Views
  • 0 replies
  • 1 likes

Cobrança indevida

Tentei assinar o Premium universitário, coloquei minha faculdade, porém não conclui a identificação de que era estudande e sai da aba de verificação, porém na fatura chegou uma cobrança do SpotifyPs: a conta ainda está FREE

Newbie

Tentei assinar o Premium universitário, coloquei minha faculdade, porém não conclui a identificação de que era estudande e sai da aba de verificação, porém na fatura chegou uma cobrança do Spotify P...

Bittencourt

Spotify Star

234 Views

3 replies

0 likes

  • 234 Views
  • 3 replies
  • 0 likes

30 data free trial

Hey! I had a Spotify account and I tried the 30 days free offer. I closed that account and create a new one. And I wanted to try the 30 days free but when I wrote my credit card number a message told me that it seems like I have a similar offer. I wa...

Visitor

Hey! I had a Spotify account and I tried the 30 days free offer. I closed that account and create a new one. And I wanted to try the 30 days free but when I wrote my credit card number a message told...

Maxim

Spotify Star

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Being Charged 5 times for spotify

Hello I just signed up for spotify student discount, but it kept redirecting me back to the billing information. So I didn't know if I was being charged for every attempt to get Spotify Student. Is there a way to get reimbursed my $4.99 back all thos...

Newbie

Hello I just signed up for spotify student discount, but it kept redirecting me back to the billing information.  So I didn't know if I was being charged for every attempt to get Spotify Student...

Maxim

Spotify Star

170 Views

1 replies

0 likes

  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disable premium in non exitent account

Hi i've closed my facebook account which was linked to spotify, but now i can't log to spotify and i can use only the current actives sessions but once i try to access to my account spotify open edge explorer and i can't access to my account to cance...

Newbie

Hi i've closed my facebook account which was linked to spotify, but now i can't log to spotify and i can use only the current actives sessions but once i try to access to my account spotify open edge...

MonicaM_Bogota

Roadie

193 Views

1 replies

0 likes

  • 193 Views
  • 1 replies
  • 0 likes

Started free premium trial yet it won't work

This morning I started my free premium trial and the only thing it's allowed me to do is download songs anytime I try to do anything you need for premium an add pop s up telling me to get premium then takes me to family premium when I don't need it.H...

Newbie

This morning I started my free premium trial and the only thing it's allowed me to do is download songs anytime I try to do anything you need for premium an add pop s up telling me to get premium the...

slayerdoctor

Newbie

189 Views

1 replies

1 likes

  • 189 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Premium will not work on phone.

I got Spotify premium and it recently stopped working on my cell phone. Using the same login it works on both my PS4 and my laptop, but will only show as a free account on my phone?

Regular

I got Spotify premium and it recently stopped working on my cell phone. Using the same login it works on both my PS4 and my laptop, but will only show as a free account on my phone?

Slayer02348

Regular

794 Views

11 replies

0 likes

  • 794 Views
  • 11 replies
  • 0 likes