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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

130940 Views

69 replies

10 likes

Premium for Family
  • 130940 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

63217 Views

87 replies

4 likes

  • 63217 Views
  • 87 replies
  • 4 likes

Free Premium trial not free

Please help! I wanted to try Spotify Premium so I took the offer of a free trial month. I put in all information which you have to do and got Premium om my account. But Spotify took money from my bank account the same day! And I made sure that it was...

Newbie

Please help! I wanted to try Spotify Premium so I took the offer of a free trial month. I put in all information which you have to do and got Premium om my account. But Spotify took money from my ban...

179 Views

0 replies

0 likes

  • 179 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify familiar premiun

Buenas tardesEn las condiciones de la suscripción familiar premium, hace mucho énfasis en que **deben vivir en la misma dirección**.Deseo incluir a mis hijos y esposa para que puedan escuchar.Mi pregunta es:Cómo se comprueba o qué solicitan para comp...

Newbie

Buenas tardes En las condiciones de la suscripción familiar premium, hace mucho énfasis en que **deben vivir en la misma dirección**. Deseo incluir a mis hijos y esposa para que puedan escuchar. ...

Aimee_T

Roadie

238 Views

1 replies

0 likes

  • 238 Views
  • 1 replies
  • 0 likes

Doble cobro de membresía

Cada mes al cobrarme la membresía premium se me hace un doble cargo, es una situación muy tediosa el estár corroborando que efectivamente no se realicen dos cobros y que en el proceso de autorización me devuelvan el cobro adicional, pues es algo que ...

Newbie

Cada mes al cobrarme la membresía premium se me hace un doble cargo, es una situación muy tediosa el estár corroborando que efectivamente no se realicen dos cobros y que en el proceso de autorización...

Titox

Roadie

183 Views

1 replies

0 likes

  • 183 Views
  • 1 replies
  • 0 likes

Account Changes

Hello, I am not sure how this works as I would assume it would be appropriate to handle a constomer service issue personally through an agent, however, I have been a "premium spotify" user for the past six months. Recently (August 4th 2017) my accoun...

Newbie

Hello, I am not sure how this works as I would assume it would be appropriate to handle a constomer service issue personally through an agent, however, I have been a "premium spotify" user for the pa...

176 Views

0 replies

0 likes

  • 176 Views
  • 0 replies
  • 0 likes

Superuser Contribution b

I bought premium and when I go into the settings it says premium trial. so I am guessing it worked and I have premium but, once I go to skip a song it says you discovered a premium feature

Newbie

I bought premium and when I go into the settings it says premium trial. so I am guessing it worked and I have premium but, once I go to skip a song it says you discovered a premium feature

Aimee_T

Roadie

180 Views

1 replies

0 likes

  • 180 Views
  • 1 replies
  • 0 likes

I'm paying for two premiumaccounts, how do I cancel one of them?!

I'm paying for two premiumaccounts, how do I cancel one of them?! I have one regular premiumaccount and then now my boyfriend got spotify premium for us so that I could cancel the payment for the other premium thing. But I don't understand where I st...

Newbie

I'm paying for two premiumaccounts, how do I cancel one of them?!   I have one regular premiumaccount and then now my boyfriend got spotify premium for us so that I could cancel the payment fo...

157 Views

0 replies

0 likes

  • 157 Views
  • 0 replies
  • 0 likes

Is there a spotify discount for CCAF?

Is community college of the airforce an accredited institution? 

Newbie

Is community college of the airforce an accredited institution? 

397 Views

0 replies

1 likes

  • 397 Views
  • 0 replies
  • 1 likes

Superuser Contribution cuenta premium de mi ex!

buenas gente, consulta le daba premium a mí ex, hoy en dia no me da la cuenta y me sigue cobrando, puede alguien decirme con quien me contaco para que me ayude?

Visitor

buenas gente, consulta le daba premium a mí ex, hoy en dia no me da la cuenta y me sigue cobrando, puede alguien decirme con quien me contaco para que me ayude?

Aimee_T

Roadie

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Family plan - just 2 member available

Today my brother woke up and asked me if I canceled Spotify Premium, because his app said he's not a premium member anymore AND he was bound to my account by the family plan. So I went to the spotify site and found that there were only two slots avai...

Newbie

Today my brother woke up and asked me if I canceled Spotify Premium, because his app said he's not a premium member anymore AND he was bound to my account by the family plan.   So I went to th...

Bittencourt

Spotify Star

198 Views

1 replies

0 likes

  • 198 Views
  • 1 replies
  • 0 likes

Not working properly...

Hi there...I've just subscribed Spotify Premium and started the 30 free trial but I can't change song only choose songs nothing else..Is asking me to subscrive for a family plan or to pay the 12 months all now..Anyone knows why ?I thought with premiu...

Casual Listener

Hi there...I've just subscribed Spotify Premium and started the 30 free trial but I can't change song only choose songs nothing else.. Is asking me to subscrive for a family plan or to pay the 12 mo...

willboyd97

Gig Goer

304 Views

3 replies

0 likes

  • 304 Views
  • 3 replies
  • 0 likes

Student Discount without trial

Hi! Just today I got verified and now have student premium, thing is I didn't have premium before and I didn't know that with the student discount I wouldn't get a free trial... Is it possible to somehow still get the trial? Thanks!

Newbie

Hi! Just today I got verified and now have student premium, thing is I didn't have premium before and I didn't know that with the student discount I wouldn't get a free trial... Is it possible to som...

197 Views

0 replies

0 likes

  • 197 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problem with Discount for High School Students

Hi guys, Today I wanted to start using Spotify (with discount for high school students) but I didn't realize that I need some proof to have that, and yea I don't have any proof/document yet and funny thing is, they took my money from account card and...

Newbie

Hi guys, Today I wanted to start using Spotify (with discount for high school students) but I didn't realize that I need some proof to have that, and yea I don't have any proof/document yet and funny...

Aimee_T

Roadie

162 Views

1 replies

0 likes

  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium won't take my payment

Can't figure out how to look at all my information or re-submit to try to get my payment to go through again

Newbie

Can't figure out how to look at all my information or re-submit to try to get my payment to go through again

Aimee_T

Roadie

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes

Boleto

Eu fiz muitos boletos pra o premium, tem algum problema? Vou ter que pagar todos eles?

Newbie

Eu fiz muitos boletos pra o premium, tem algum problema? Vou ter que pagar todos eles?

181 Views

0 replies

0 likes

  • 181 Views
  • 0 replies
  • 0 likes

Cant subscribe to spotify premium using smart load

"i cant upgrade my spotify to premium using smart it keep saying "oops something went wrong" this is my 5th day trying to register using my smart load

Newbie

"i cant upgrade my spotify to premium using smart it keep saying "oops something went wrong" this is my 5th day trying to register using my smart load

RenKaShiMe

Newbie

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

Still no premium after 2 days

So I've bought this 10€ Spotify card in the store and activated it at home. That was 2 days ago. It even showed me that it was successful etc but Spotify is still showing me my free membership. I logged in and off countless times by now but it's stil...

Newbie

So I've bought this 10€ Spotify card in the store and activated it at home. That was 2 days ago. It even showed me that it was successful etc but Spotify is still showing me my free membership. I log...

Billy-J

Spotify Star

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Re: Premium Issues

can you please help me ? ive paid through money express like Cebuana Lhuillier, unlike my previous transaction which after i paid ive recieve the premium account, this time ive paid at around 8AM a while ago, and till now 9:38PM i havent recieve any ...

Newbie

can you please help me ? ive paid through money express like Cebuana Lhuillier, unlike my previous transaction which after i paid ive recieve the premium account, this time ive paid at...

153 Views

0 replies

0 likes

  • 153 Views
  • 0 replies
  • 0 likes

Premium ausversehen

Ich habe versehentlich auf das Premium "7 Tage gratis testen" gedrückt...dabei will ich gar kein Premium. Ich habe nun totale Angst, dass sich das danach automatisch verlängert und ich bezahlen muss. Kennt sich jemand damit aus?

Newbie

Ich habe versehentlich auf das Premium "7 Tage gratis testen" gedrückt...dabei will ich gar kein Premium. Ich habe nun totale Angst, dass sich das danach automatisch verlängert und ich bezahlen muss....

DieScootBros

Newbie

385 Views

1 replies

1 likes

  • 385 Views
  • 1 replies
  • 1 likes

Solved!! Moving from my country, should I stop subscription?

Do I have to stop subscription if I'm leaving Poland (home) and going to live in Australia? Or will my subscription remain and will work just fine without any problems.

Casual Listener

Do I have to stop subscription if I'm leaving Poland (home) and going to live in Australia? Or will my subscription remain and will work just fine without any problems. 

malwawu

Casual Listener

406 Views

2 replies

0 likes

  • 406 Views
  • 2 replies
  • 0 likes

All Saved Albums Lost

I recently logged into my Spotify account on two seperate Iphones. It advised me that I had reached by limit of 3 devices and all saved songs would be removed from the device. I did not have any offline songs saved, but I had many playlists and saved...

Casual Listener

I recently logged into my Spotify account on two seperate Iphones. It advised me that I had reached by limit of 3 devices and all saved songs would be removed from the device.    I did no...

LoganHelps

Composer

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes