Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6511 Views
  • 23 replies
  • 2 likes
  • 6511 Views
  • 23 replies
  • 2 likes

Need to cancel payment to ex-boyfriend's account

Help! I am currently paying for 2 subscriptions, one that I use, and one that my ex-boyfriend uses (to which I do not have the Log In information).Both are set up for automatic monthly payments from my debit card but I do not want to pay for his acco...

  • Newbie
  • Help! I am currently paying for 2 subscriptions, one that I use, and one that my ex-boyfriend uses (to which I do not have the Log In information). Both are set up for automatic monthly payments fro...
  • Jacob
  • Community Legend
  • 1142 Views
  • 1 replies
  • 0 likes
  • 1142 Views
  • 1 replies
  • 0 likes

Double charges

Will I be constantly charged twice a month since I upgraded to family premium?

  • Visitor
  • Will I be constantly charged twice a month since I upgraded to family premium?
  • Jacob
  • Community Legend
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Dar de baja una cuenta

Buenas tardes.Hace un tiempo contraté Spotify para una peronsa X. Resulta que desde hace un tiempo no me paga (las respectivas mensualidades) y hemos perdido contacto, por ende no le puedo decir que cancele la suscripción. En Ripley, que es la multit...

  • Newbie
  • Buenas tardes. Hace un tiempo contraté Spotify para una peronsa X. Resulta que desde hace un tiempo no me paga (las respectivas mensualidades) y hemos perdido contacto, por ende no le puedo decir qu...
  • 133 Views
  • 0 replies
  • 0 likes
  • 133 Views
  • 0 replies
  • 0 likes

Superuser Contribution Premium Family

I signed up for Premium Family and was billed $15.89 for it 5/26. On 6/14 I was still billed $10.59 for an old account!

  • Newbie
  • I signed up for Premium Family and was billed $15.89 for it 5/26.  On 6/14 I was still billed $10.59 for an old account! 
  • Alfredo
  • Roadie
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Keep getting charged

So I just checked my bank account, and noticed I have been charged by spotify several times. I have cancelled my subscription when I signed up for a 30 day free trial premium. And yet my bank account was charged on 6/19 TWICE one charge of $35, and o...

  • Visitor
  • So I just checked my bank account, and noticed I have been charged by spotify several times. I have cancelled my subscription when I signed up for a 30 day free trial premium. And yet my bank account...
  • Jacob
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

UpDate in Paymanet however R$ 10,00

Hi , im from brazil and i love spotify ... Im premium , and ever month i payied R$ 16,90 However , yesterday i changed my credit card number and update in site, but spotify created R$10,00 from my credit ... I update too in netflix and cabidy and the...

  • Casual Listener
  • Hi , im from brazil and i love spotify ...   Im premium , and ever month i payied R$ 16,90   However , yesterday i changed my credit card number and update in site, but spotify created ...
  • ThalesR
  • Casual Listener
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Solved!! pls help! i bought a code

bought a code to activate the 6.99 promotion for 3 mounths and it is only worth a mounth

  • Newbie
  • bought a code to activate the 6.99 promotion for 3 mounths and it is only worth a mounth
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

help

why do i have free still when it charged me for premium?? very upset and i would like my money back if they aren't giving me premium!!!

  • Newbie
  • why do i have free still when it charged me for premium?? very upset and i would like my money back if they aren't giving me premium!!!
  • Jacob
  • Community Legend
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can not update subscription details

I have got two error messages on my account page, Your subscription payment failed, and Your card's about to expire. It looks like everything is okay with my bank account and my card is not about to expire. But when I tried to enter my Account overvi...

Screen Shot 2017-06-15 at 16.48.30.png
  • Newbie
  • I have got two error messages on my account page, Your subscription payment failed, and Your card's about to expire. It looks like everything is okay with my bank account and my c...
  • Alfredo
  • Roadie
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premmium payment

My card was charged twice last moth, one the 1st and the other the 14th, who can i contact about this?

  • Newbie
  • My card was charged twice last moth, one the 1st and the other the 14th, who can i contact about this?  
  • Alfredo
  • Roadie
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hesabımdan para çekildi ama premium yok

Öğrenci indiriminden premium almaya çalıştım olamdı ve 1 kaç gün sonra hesabımdan para çekildi fakat ben öğrenci. İndirimi formunu doldurmdan iptal ettim başka hesapla denedim ondada olmadı ama hesabımdan para çekilmiş

  • Newbie
  • Öğrenci indiriminden premium almaya çalıştım olamdı ve 1 kaç gün sonra hesabımdan para çekildi fakat ben öğrenci. İndirimi formunu doldurmdan iptal ettim başka hesapla denedim ondada olmadı ama hesab...
  • Alfredo
  • Roadie
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

SpotifyFamily geht nicht

Mein Sohn und ich können seit heute unseren SpotifyFamily Account nicht mehr nurzen. Es steht da, wir wären free Nutzer. Dabei wurde der Betrag per paypal abgezogen. Bei meinem Mann funktioniert sein Premium bzw. Der family Account. Was kann ich tun?...

  • Newbie
  • Mein Sohn und ich können seit heute unseren SpotifyFamily Account nicht mehr nurzen. Es steht da, wir wären free Nutzer. Dabei wurde der Betrag per paypal abgezogen. Bei meinem Mann funktioniert sein...
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Premium account is not working

Today I got a error message that I need to purchase a preemium account when I tried to listen on Spotify on my music system. It worked yesterady but today I got that as an error message. It´s Bang & Olufsen´s sound system Beosound 5 I have. I´ve sear...

  • Music Fan
  • Today I got a error message that I need to purchase a preemium account when I tried to listen on Spotify on my music system. It worked yesterady but today I got that as an error message.  &nbsp...
  • 113 Views
  • 0 replies
  • 0 likes
  • 113 Views
  • 0 replies
  • 0 likes

Re: Premium on phone but not on iPad and laptop

same problem here ....show premium on PC but free on ipad .. and it even play add stuff.Made sure to login with the correct username as in the receipt mail and the same as used when logging in on pc.and NO i will NOT use facebook.

  • Newbie
  • same problem here .... show premium on PC but free on ipad .. and it even play  add stuff. Made sure to login with the correct username as in the receipt mail and the same as used when logging...
  • 118 Views
  • 0 replies
  • 1 likes
  • 118 Views
  • 0 replies
  • 1 likes

New iPhone and Premium account not working

I recently switched from android over to an iPhone 7. Have had premium for over 3 months and no longer have it when I access my account with the new iPhone. I've gone online and it lists me as a free user despite my credit card statement showing a pa...

  • Visitor
  • I recently switched from android over to an iPhone 7. Have had premium for over 3 months and no longer have it when I access my account with the new iPhone. I've gone online and it lists me as a free...
  • KatesHere
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Billing

I am getting billed for two different accounts on my one credit card how to stop both without knowing email or password

  • Casual Listener
  • I am getting billed for two different accounts on my one credit card how to stop both without knowing email or password
  • KatesHere
  • Community Legend
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

3 months of premium for .99

I paid for the 3 months of premium but my account still isn't letting me use my premium features? I've tried logging out and back in...do I have to wait awhile for it to work?

  • Visitor
  • I paid for the 3 months of premium but my account still isn't letting me use my premium features? I've tried logging out and back in...do I have to wait awhile for it to work?
  • Lovatic4life125
  • Roadie
  • 160 Views
  • 2 replies
  • 0 likes
  • 160 Views
  • 2 replies
  • 0 likes

Paysafecard code

I bought a paysafe card and wanted to activate the 3 month's premium for 0.99/month (lasts for few more days) but it says that the paysafecard code isn't allowed for payments at Spotify.Although Spotify gives me the option to pay with paysafecard and...

  • Newbie
  • I bought a paysafe card and wanted to activate the 3 month's premium for 0.99/month (lasts for few more days) but it says that the paysafecard code isn't allowed for payments at Spotify. Although Sp...
  • Maxim
  • Spotify Star
  • 410 Views
  • 1 replies
  • 0 likes
  • 410 Views
  • 1 replies
  • 0 likes

Solved!! Some songs don't play offline with premium account

Hey guys,I'm having this issue where I have a premium account, yet some songs do not play when I am offline, eventhough it says that they are downloaded.How can I fix this?Thanks in advance.

  • Casual Listener
  • Hey guys, I'm having this issue where I have a premium account, yet some songs do not play when I am offline, eventhough it says that they are downloaded. How can I fix this? Thanks in advance.
  • huntermeadows
  • Casual Listener
  • 485 Views
  • 2 replies
  • 0 likes
  • music
    Premium
  • 485 Views
  • 2 replies
  • 0 likes

cancelling witch salt mobiles switzerland

Hello everybody,Does anybody know how the cancelling procedure is, if i buid spotify by salt?? Need help!!!!

  • Newbie
  • Hello everybody, Does anybody know how the cancelling procedure is, if i buid spotify by salt?? Need help!!!!
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes