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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Mariia-cz
  • Casual Listener
  • 13406 Views
  • 26 replies
  • 2 likes
  • 13406 Views
  • 26 replies
  • 2 likes

Superuser Contribution 7 day free trial or 30 day free trial?

hey! So I just signed up for Spotify premium but I'm a little confused? on my lap top it said I have a 30-day free trial, but then I opened up the app and it said I only have a 7-day free trial? I'm wondering which is true?

  • Newbie
  • hey! So I just signed up for Spotify premium but I'm a little confused? on my lap top it said I have a 30-day free trial, but then I opened up the app and it said I only have a 7-day free t...
  • MonicaM_Bogota
  • Roadie
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Subscription Payment Delay

Greetings! I recently bought a spotify family subscription and I am extremely satisfied with the service.I understand that I have to renew it at the beggining of every month, but unfortunately i can only effectuate the payment on the first tuesday of...

  • Casual Listener
  • Greetings! I recently bought a spotify family subscription and I am extremely satisfied with the service. I understand that I have to renew it at the beggining of every month, but unfortunately i ca...
  • LikeezZ
  • Casual Listener
  • 483 Views
  • 2 replies
  • 0 likes
  • 483 Views
  • 2 replies
  • 0 likes

Superuser Contribution Being charged twice.

I purchased Spotify premium, their 9.99 program. Which with taxes leads to $10.69 It has successfully gone through on the 14th of this month. I checked my mobile banking today and noticed another charge of $5.34 for the 17th of this month. I'm unawar...

  • Newbie
  • I purchased Spotify premium, their 9.99 program. Which with taxes leads to $10.69 It has successfully gone through on the 14th of this month. I checked my mobile banking today and noticed another cha...
  • Aimee_T
  • Roadie
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify troubleshooting

I have spotify pemium on my account and i logged out by mistake and i dont remember the password. so i said reset password and i didnt get a mail, i think i have linked my account to another e-mail, but dont know what it could be. what should i do? m...

  • Newbie
  • I have spotify pemium on my account and i logged out by mistake and i dont remember the password.    so i said reset password and i didnt get a mail, i think i have linked my account to a...
  • MonicaM_Bogota
  • Roadie
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fernando

Buenas tarde tengo problemas con Spotify iba a contratar el plan universitario ayer y ayer se hizo el cargo a mi tarjeta de crédito y hoy en la mañana me llegó el correo de que no fue aceptada mi solicitud y ahorita en la tarde al parecer se volvió a...

  • Newbie
  • Buenas tarde tengo problemas con Spotify iba a contratar el plan universitario ayer y ayer se hizo el cargo a mi tarjeta de crédito y hoy en la mañana me llegó el correo de que no fue aceptada mi sol...
  • MonicaM_Bogota
  • Roadie
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free instead of Premium-new PC

Hello,I need your help. I have a new disk or something similar on my computer. When I install Spotify again, I do not have my premium account. I tried to reinstall it, connect to Facebook ... My friend sees my account, but there is no user name, only...

  • Newbie
  • Hello, I need your help. I have a new disk or something similar on my computer. When I install Spotify again, I do not have my premium account. I tried to reinstall it, connect to Facebook ... My fr...
  • MonicaM_Bogota
  • Roadie
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution No longer premium

Suddenly my premium account turned Into free and I still pay every month for me and my family but It only happened on my phone. What can I do?

  • Newbie
  • Suddenly my premium account turned Into free and I still pay every month for me and my family but It only happened on my phone. What can I do?
  • MonicaM_Bogota
  • Roadie
  • 492 Views
  • 1 replies
  • 0 likes
  • 492 Views
  • 1 replies
  • 0 likes

Superuser Contribution cancaled my subscription

I am paying every month getting noting trying to cancel my account

  • Newbie
  • I am paying every month getting noting trying to cancel my account😠😠
  • MonicaM_Bogota
  • Roadie
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pague premium se cargo en mi banco y aun estoy en trial

Hola pague mi suscripcion premium y a se registro en el.banco ya aparezco activo en la.cta de spotify pero las funciones premium no estan activadas

  • Newbie
  • Hola pague mi suscripcion premium y a se registro en el.banco ya aparezco activo en la.cta de spotify pero las funciones premium no estan activadas
  • MonicaM_Bogota
  • Roadie
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem getting premium

I bought the 0,99€ offer for 3 months on June the 20th but if I access my account and go to the settings it says that I have FREE subscription.The thing is that I paid with Paypal and at the time I didn't have money on it but I checked on PP account ...

  • Newbie
  • I bought the 0,99€ offer for 3 months on June the 20th but if I access my account and go to the settings it says that I have FREE subscription. The thing is that I paid with Paypal and at the time I...
  • MonicaM_Bogota
  • Roadie
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution I already paid and I'm still free

I started a university account and was already debited from my card but it still continues as if my account were free.What should I do?

  • Newbie
  • I started a university account and was already debited from my card but it still continues as if my account were free.What should I do?
  • Aimee_T
  • Roadie
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan Familiar Premium

Como puedo comprobar que los miembros de mi Plan Familiar si viven en mi domiclio.Me llego un correo donde me indican que no lo han podico comprobar y tengo 7 dias para hacerlo o daran de baja las cuentas.

  • Newbie
  • Como puedo comprobar que los miembros de mi Plan Familiar si viven en mi domiclio. Me llego un correo donde me indican que no lo han podico comprobar y tengo 7 dias para hacerlo o daran de baja las ...
  • Aimee_T
  • Roadie
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Subscription Manager

I subscribed for family membership I have done everything but it shows my friend as manager rather than me. How can I solve this problem? Thank you in advance

  • Newbie
  • I subscribed for family membership I have done everything but it shows my friend as manager rather than me. How can I solve this problem? Thank you in advance
  • MonicaM_Bogota
  • Roadie
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola, necesito ayuda!

Me suscribo a Premium paso mi pago y todo y aún así entro a mi cuenta le doy a las canciones para seguir o cualquier otra función y me dice Suscríbete a.premium otra vez y pues supuestamente estoy escrito

  • Newbie
  • Me suscribo a Premium paso mi pago y todo y aún así entro a mi cuenta le doy a las canciones para seguir o cualquier otra función y me dice Suscríbete a.premium otra vez y pues supuestamente estoy es...
  • Aimee_T
  • Roadie
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify charge on my credit card - I have no spotify account!

Hi, I recently realized that since last year I am being charged monthly on my credit card for a subscription to Spotify that I have not hired. I have no information as to who subscribed that account using my credit card and I do not know how to cance...

  • Newbie
  • Hi,   I recently realized that since last year I am being charged monthly on my credit card for a subscription to Spotify that I have not hired. I have no information as to who subscribed that...
  • MonicaM_Bogota
  • Roadie
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution problema con la suscripción

Buen día a la comunidad, presento un problema y es frente a mi suscripción, el pasado 10 de junio cuando se encontraba aun disponible la promoción de 3 meses por 900 pesos colombianos en mi caso, realize la compra de 3 meses premium al precio normal ...

  • Newbie
  • Buen día a la comunidad, presento un problema y es frente a mi suscripción, el pasado 10 de junio cuando se encontraba aun disponible la promoción de 3 meses por 900 pesos colombianos en mi caso, rea...
  • Aimee_T
  • Roadie
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Otros medios de pago

Sería muy conveniente que aceptaran algunos otros medios de pago, como DCB (Direct Carrier Billing: en donde el operador de telefonía carga en su facturación al cliente el costo del servicio), o también tarjetas de débito o TARJETAS DE CREDITO PREPAG...

  • Newbie
  • Sería muy conveniente que aceptaran algunos otros medios de pago, como DCB (Direct Carrier Billing: en donde el operador de telefonía carga en su facturación al cliente el costo del servicio), o tamb...
  • Aimee_T
  • Roadie
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Suscripcion

Hola, estaba suscripto con una tarjeta de crédito que se me rompió. Ya me repusieron la tarjeta pero no puedo ingresar el número de la nueva. Alguien que me asesore

  • Newbie
  • Hola, estaba suscripto con una tarjeta de crédito que se me rompió. Ya me repusieron la tarjeta pero no puedo ingresar el número de la nueva. Alguien que me asesore
  • meowismybaby15
  • Casual Listener
  • 150 Views
  • 2 replies
  • 0 likes
  • 150 Views
  • 2 replies
  • 0 likes