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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8090 Views
  • 23 replies
  • 2 likes
  • 8090 Views
  • 23 replies
  • 2 likes

Superuser Contribution Changed my subscription and lost my playlists

had premium, for months the had to go free for a while. When changed back to premium I lost all my playlists and followers etc. How do I get it back?

  • Newbie
  • had premium, for months the had to go free for a while. When changed back to premium I lost all my playlists and followers etc. How do I get it back?
  • JuanCamilo
  • Roadie
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

No me figura mas la cuenta premium

Contrate premium Y luego del primer mes ya no puedo utilizarlo

  • Newbie
  • Contrate premium Y luego del primer mes ya no puedo utilizarlo
  • osornios
  • Spotify Star
  • 365 Views
  • 1 replies
  • 0 likes
  • Login
    Other
  • 365 Views
  • 1 replies
  • 0 likes

Forma de pago y otras dudas

Yo quisiera saber su puedo cancelar con tarjeta de débito o debe ser directamente con trajera de crédito?, también quisiera saber si al momento de adquirir la oferta de los 3 meses por 0.99USD estoy comprometido por alguna clase de contrato o algo pa...

  • Newbie
  • Yo quisiera saber su puedo cancelar con tarjeta de débito o debe ser directamente con trajera de crédito?, también quisiera saber si al momento de adquirir la oferta de los 3 meses por 0.99USD estoy ...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

No puedo suscribirme a premium

Ingreso el número de mi tarjeta Avanta y me muestra el mensaje "Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de pago." Me contacté con el...

  • Newbie
  • Ingreso el número de mi tarjeta Avanta y me muestra el mensaje "Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de n...
  • 125 Views
  • 0 replies
  • 0 likes
  • 125 Views
  • 0 replies
  • 0 likes

Superuser Contribution Lost Premium Account

Premium account has seemingly been deleted after logging back in and I've been left with a new free account using the same email address, all my old history and playlists are all gone, please tell me this can get fixed with my old playlists returned

  • Newbie
  • Premium account has seemingly been deleted after logging back in and I've been left with a new free account using the same email address, all my old history and playlists are all gone, please tell me...
  • JuanCamilo
  • Roadie
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Bought premium but still sais subscription ( free)

I have bought the premium subscription and went trough my recipt, an it sais on my spotify acount online i have premium, but on the APP it sais i am still a (free). I have tried to log inn and out and checked some settings. What can i do?

  • Newbie
  • I have bought the premium subscription and went trough my recipt, an it sais on my spotify acount online i have premium, but on the APP it sais i am still a (free). I have tried to log inn and out an...
  • Maxim
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Account premium doesn't work

Hi I live in Italy, one week ago I bought 3 months of Spotify premium for 0.99 using PlayStation music, I payed with ps store. Today I'm going to Spotify on my Android and it doesn't work in premium mode, it is in free mode, but if i click on be prem...

  • Newbie
  • Hi I live in Italy, one week ago I bought 3 months of Spotify premium for 0.99 using PlayStation music, I payed with ps store. Today I'm going to Spotify on my Android and it doesn't work in premium ...
  • osornios
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Payment problem

Hello I have two different Spotify accounts. I received a total of 5 payments from my card but my membership was not active in both accounts. Can you help? Please look at the website. But I could not find the solution

  • Newbie
  • Hello  I have two different Spotify accounts. I received a total of 5 payments from my card but my membership was not active in both accounts. Can you help? Please look at the website. But I co...
  • osornios
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Le pague con mi targeta a un amigo y quiero cancelar la suscripcion

Le ayude a crear una cuenta a un amigo y ahora quiero quitar la suscripcion ayuda me siguen llegando los cobros!

  • Newbie
  • Le ayude a crear una cuenta a un amigo y ahora quiero quitar la suscripcion ayuda me siguen llegando los cobros!
  • osornios
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Spotify Premium stopped working suddenly

I subscribed to 12 months of spotify premium not too long ago and it worked for 1 or 2 days but Spotify suddenly stopped recognising my premium subscription on the app however, on the website it says I am a premium user. I looked through all the thre...

  • Casual Listener
  • I subscribed to 12 months of spotify premium not too long ago and it worked for 1 or 2 days but Spotify suddenly stopped recognising my premium subscription on the app however, on the website it says...
  • Bigbane91
  • Casual Listener
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student premium subscription doesn't work

Hey,I had subscribed for a student premium rate, I've already received the email of confirmation of my student status. But when I open the file of Spotify to finish my registration it puts me a 404 message error and I can't go forward.What can I do p...

  • Visitor
  • Hey, I had subscribed for a student premium rate, I've already received the email of confirmation of my student status. But when I open the file of Spotify to finish my registration it put...
  • JuanCamilo
  • Roadie
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

No puedo pagar

No puedo pagar ningún tipo de suscripción, ya intenté con 2 tarjetas diferentes que ambas sirven y Spotify me marca "Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de...

  • Casual Listener
  • No puedo pagar ningún tipo de suscripción, ya intenté con 2 tarjetas diferentes que ambas sirven y Spotify me marca "Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te pr...
  • Luiscartg
  • Casual Listener
  • 301 Views
  • 2 replies
  • 0 likes
  • 301 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Premium Family - When do I start paying the family subscription

Hi, I am currently a Premium Spotify user (subscripted under $0.99 for 3 months).Promo expiry on 22 Sept 17. If I subscript to Premium Family, when do I start paying the family suscription? Thanks,Fook Curn

  • Casual Listener
  • Hi,   I am currently a Premium Spotify user (subscripted under $0.99 for 3 months).Promo expiry on 22 Sept 17.   If I subscript to Premium Family, when do I start paying the family susc...
  • fookcurn
  • Casual Listener
  • 257 Views
  • 2 replies
  • 1 likes
  • 257 Views
  • 2 replies
  • 1 likes

Fallo de subcribcion

La semana pasada adquirí la oferta de Spotify premium de 3 meses y el sábado se "acabó" y no se porque se me a quitado mi premium.Ayuda por favor gracias

  • Newbie
  • La semana pasada adquirí la oferta de Spotify premium de 3 meses y el sábado se "acabó" y no se porque se me a quitado mi premium.Ayuda por favor gracias
  • itu_
  • Community Legend
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 months for 0.99

As you can see, there is an offer 3 months for 0.99. I tried to use it but I had to pay 20 and on my account I see that I have premium just for 1 month.

  • Newbie
  • As you can see, there is an offer 3 months for 0.99. I tried to use it but I had to pay 20 and on my account I see that I have premium just for 1 month.
  • JuanCamilo
  • Roadie
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged for 3 months premium trial account but does not appear in the supscription

Hi, I bought a 3 months premuim trial for my daughter and paid it with my Mastercard because she does not have a card yet. The system indicated, that I have already used this card for a promotional payment. However, they did charge the cost of the pr...

  • Newbie
  • Hi, I bought a 3 months premuim trial for my daughter and paid it with my Mastercard because she does not have a card yet. The system indicated, that I have already used this card for a promotional p...
  • JuanCamilo
  • Roadie
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution BUG Codigo postal Argentina

Hola, quiero hacer mi cuenta premium y en el formulario de pago luego de llenar los datos de mi tarjeta de crédito, cuando ingreso el codigo postal (proporcionado por la pagina del correo argentino). Me sale un mensaje diciendo que el codigo es invál...

  • Casual Listener
  • Hola, quiero hacer mi cuenta premium y en el formulario de pago luego de llenar los datos de mi tarjeta de crédito, cuando ingreso el codigo postal (proporcionado por la pagina del correo argentino)....
  • diegolz2
  • Casual Listener
  • 2295 Views
  • 3 replies
  • 0 likes
  • 2295 Views
  • 3 replies
  • 0 likes

Superuser Contribution primum not working

hi,I purchased 3 months premium promtion today and i didnt get any confirmation by email. But the money was already charged of my bank account.what should i do ??

  • Newbie
  • hi, I purchased 3 months premium promtion today and i didnt get any confirmation by email. But the money was already charged of my bank account. what should i do ?? 
  • JuanCamilo
  • Roadie
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not working

Hello,I purchased premium today and received a confirmation email. But spotify still asks for wifi connection. What should I do?

  • Newbie
  • Hello, I purchased premium today and received a confirmation email. But spotify still asks for wifi connection. What should I do?
  • JuanCamilo
  • Roadie
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes