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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 9964 Views
  • 23 replies
  • 2 likes
  • 9964 Views
  • 23 replies
  • 2 likes

Double-payment after updating bank account

Dear Spotify, I've updated my bank account number. The Spotify instructions mentioned that no money would be calculated. The 'payment' was solely for verification. Sadly I see two times -€9,99 on my bank account after finalizing the verification. Wil...

  • Casual Listener
  • Dear Spotify,    I've updated my bank account number. The Spotify instructions mentioned that no money would be calculated. The 'payment' was solely for verification. Sadly I see two...
  • Robert_W
  • Community Legend
  • 191 Views
  • 3 replies
  • 0 likes
  • 191 Views
  • 3 replies
  • 0 likes

4th time Spotify messed up

I got Spotify premium back in April and wanted the student discount. I put in my name and it told me I didn't go to school there even though I did. I paid the 10$ because it wouldn't fix and I contacted Spotify which a real person emailed me back and...

  • Newbie
  • I got Spotify premium back in April and wanted the student discount. I put in my name and it told me I didn't go to school there even though I did. I paid the 10$ because it wouldn't fix and I contac...
  • Robert_W
  • Community Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution No premium

I bought a Premium giftcard on sunday and used the code to activate my Premium. On my payments it is shown that I have entered the code succesfully But on my iPhone app it says free...

  • Visitor
  • I bought a Premium giftcard on sunday and used the code to activate my Premium. On my payments it is shown that I have entered the code succesfully But on my iPhone app it says free...
  • JuanCamilo
  • Roadie
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Me suscribí a premium y pague por eso y no tengo el servicio premium

Durante varios días me estuvieron ofreciendo la promoción que probara el servicio a Spotify Premium por 3 meses a sólo $9 por lo que decidí suscribirme para iniciar esta experiencia con Premium y sólo me dieron el servicio Premium por una semana Ahor...

  • Casual Listener
  • Durante varios días me estuvieron ofreciendo la promoción que probara el servicio a Spotify Premium por 3 meses a sólo $9 por lo que decidí suscribirme para iniciar esta experiencia con Premium y sól...
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

Premium

I pay through iTunes. My settings in my phone say I am subscribed to premium but my Spotify has me on free. I tried starting a chat with Spotify and it failed.

  • Newbie
  • I pay through iTunes. My settings in my phone say I am subscribed to premium but my Spotify has me on free. I tried starting a chat with Spotify and it failed.
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Cant listen while offline

I have premium but cannot listen to any of my playlist while offline

  • Newbie
  • I have premium but cannot listen to any of my playlist while offline
  • Robert_W
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Prepaid subscription

I wanna renovate my prepaid subscription but the app says something got wrong, al though it does not clarify what exactly is wrong. None of the prepaid subscription options is working. Can you help me? Thanks!

  • Newbie
  • I wanna renovate my prepaid subscription but the app says something got wrong, al though it does not clarify what exactly is wrong. None of the prepaid subscription options is working. Can you help m...
  • Robert_W
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Solved!! I pay for Premium, works like Free

I have been paying Premium Subscription for several months and suddenly it started working like Free. I thought I had canceled the Premium by mistake, but I still get charged for Premium on my credit card every month...I get the ads, can not download...

  • Newbie
  • I have been paying Premium Subscription for several months and suddenly it started working like Free.  I thought I had canceled the Premium by mistake,  but I  still get charged for Pr...
  • Robert_W
  • Community Legend
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

PROMOCION 3MESES PRIMIUM 9.00 NO VALIDA.

Hola, buen día! Me registre hace unos días aprovechando la promoción 3meses premium por $9.00, tengo el cargo en mi cuenta, sin embargo la cuenta aparece aun como free por lo tanto no tengo los beceficios de una cuenta primium y ni si quiera puedo ca...

  • Newbie
  • Hola, buen día!   Me registre hace unos días aprovechando la promoción 3meses premium por $9.00, tengo el cargo en mi cuenta, sin embargo la cuenta aparece aun como free  por lo tanto no ...
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Family Premium

Hi. I've been using spotify family premium with my family but there is a problem on my cousin's address. We've tried every type of address(small, capital letters) that I used but it doesn't accept it. Can someone help me about it?

  • Casual Listener
  • Hi. I've been using spotify family premium with my family but there is a problem on my cousin's address. We've tried every type of address(small, capital letters) that I used but it doesn't accept it...
  • Jacob
  • Community Legend
  • 262 Views
  • 3 replies
  • 0 likes
  • 262 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Family

Hi, I have an existing free Spotify account and I will be joining my family's Spotify Family subscription. What should I do with my current account? Thanks

  • Casual Listener
  • Hi, I have an existing free Spotify account and I will be joining my family's Spotify Family subscription. What should I do with my current account? Thanks 🙂
  • pavitraratna
  • Casual Listener
  • 317 Views
  • 2 replies
  • 0 likes
  • 317 Views
  • 2 replies
  • 0 likes

Got charged FOUR times even though I'm still a FREE account!

Hello everyone,Spotify cancelled my subscription for no appearent reason. I wanted to restart it but with a student account this time since I am a student. After I wrote my credit card details and tried to get authenticated with SheerID, but it didn'...

  • Newbie
  • Hello everyone, Spotify cancelled my subscription for no appearent reason. I wanted to restart it but with a student account this time since I am a student. After I wrote my credit card details and ...
  • kemdom11
  • Newbie
  • 151 Views
  • 1 replies
  • 1 likes
  • 151 Views
  • 1 replies
  • 1 likes

free premium from halebop

Hi!When i changes my phone subscripstion i got free premium for 6 months. I have currently been getting my premium account directly from spotify so i have to end my current subscription to use my free offer. But the problem is that when i now end my ...

  • Newbie
  • Hi! When i changes my phone subscripstion i got free premium for 6 months. I have currently been getting my premium account directly from spotify so i have to end my current subscription to use my f...
  • Maxim
  • Spotify Star
  • 473 Views
  • 1 replies
  • 0 likes
  • 473 Views
  • 1 replies
  • 0 likes

My Premium has ended

I have no clue why, but my premium ended. I paid and I still have 2 and a half weeks untill next payment. I factory reset my phone. And now this is happening. please help, I don't want to pay twice.

  • Newbie
  • I have no clue why, but my premium ended. I paid and I still have 2 and a half weeks untill next payment. I factory reset my phone. And now this is happening. please help, I don't want to pay twice.
  • justinewin_
  • Roadie
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Verificar cuenta

Hola Spotify users, necesito ayuda con un problema en mi plan familiar donde a mis invitados a acceder a sus subcuentas se les pide verificar su cuenta y se les bloqueó la misma.

  • Newbie
  • Hola Spotify users, necesito ayuda con un problema en mi plan familiar donde a mis invitados a acceder a sus subcuentas se les pide verificar su cuenta y se les bloqueó la misma.
  • 464 Views
  • 0 replies
  • 1 likes
  • 464 Views
  • 0 replies
  • 1 likes

Superuser Contribution Recuperar direccion de domicilio

Hola,Hace un par de meses me mude y no recuerdo que direccion coloque en mi Spotify (coloco la recidencia anterior y este no funciona). Necesito de su coperacion para saber cual es mi direccion que inscribi, dado que en el perfil no se encuentra y en...

  • Newbie
  • Hola, Hace un par de meses me mude y no recuerdo que direccion coloque en mi Spotify (coloco la recidencia anterior y este no funciona). Necesito de su coperacion para saber cual es mi d...
  • vichovicho1
  • Newbie
  • 1634 Views
  • 2 replies
  • 1 likes
  • Recuperar direccion de domicilio
  • 1634 Views
  • 2 replies
  • 1 likes