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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5283 Views
  • 23 replies
  • 2 likes
  • 5283 Views
  • 23 replies
  • 2 likes

Card not working for premium

My Visa card isn't working when I try to upgrade to premium. It has sufficient funds and has been registered in the same country as my account. I've tried different wifi networks, making a paypal account and trying in incognito mode. None of it works...

  • Newbie
  • My Visa card isn't working when I try to upgrade to premium. It has sufficient funds and has been registered in the same country as my account. I've tried different wifi networks, making a paypal acc...
  • Thumpd
  • Newbie
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Change country of residence.. Premium gone.

Hey guys & gals!Need your help. Recently moved to Norway and found out the hard way Spotify only gives you 2 weeks of usage outside of your profile country.. So changed it and now my premium is gone, relogging doesn't work. Any help? Don't have Twitt...

  • Casual Listener
  • Hey guys & gals! Need your help.   Recently moved to Norway and found out the hard way Spotify only gives you 2 weeks of usage outside of your profile country.. So changed it and now my p...
  • JamieJames
  • Casual Listener
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

E accedido al plan familiar de 28 soles mensuales con pago de tarjeta y me doy con la sorpresa qe me estan cobrando al rededir de 31 soles como es eso , ante una pronta respuesta

  • Newbie
  • E accedido al plan familiar de 28 soles mensuales con pago de tarjeta y me doy con la sorpresa qe me estan cobrando al rededir de 31 soles como es eso , ante una pronta respuesta
  • Julian
  • Moderator
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Spotify latest promo

Hi. I used my other email just to subscribed to your .99 for 3 months and i am eligible. While i was doing it then when i click the start my premium it went back to the same page then i tried it again. Why am i charged 9.99 now?

  • Casual Listener
  • Hi. I used my other email just to subscribed to your .99 for 3 months and i am eligible. While i was doing it then when i click the start my premium it went back to the same page then i tried it agai...
  • 93 Views
  • 0 replies
  • 0 likes
  • 93 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problema con el pago

Me han cobrado la suscripción pero al momento de meterme a mi cuenta,no aparece que soy premium y en mi tarjeta si sale el cobro

  • Newbie
  • Me han cobrado la suscripción pero al momento de meterme a mi cuenta,no aparece que soy premium y en mi tarjeta si sale el cobro
  • Julian
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Cargo a tarjeta y premium desactivado

Hola, siguen cobrando mi american express mes con mes sin embargo mi premium se desactivo desde hace tiempo... q hago???

  • Newbie
  • Hola, siguen cobrando mi american express mes con mes sin embargo mi premium se desactivo desde hace tiempo... q hago???
  • ErickRGuetta
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 months for 0.99e but 9.99e charged..

i clicked on the add 0.99e for 3 months but i was charged 9.99e instead...?? why??Can i get a refund?

  • Newbie
  • i clicked on the add 0.99e for 3 months but i was charged 9.99e instead...?? why?? Can i get a refund?
  • Julian
  • Moderator
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me subscribi a premium y sigo siendo Free!

Pague por subscripcion premium, con mi tarjeta visa, el cobro fue cargado a mi tarjeta, pero sigo con cuenta free. Que debo hacer para solucionar ese error. Espero alguna respuesta. Gracias.

  • Casual Listener
  • Pague por subscripcion premium, con mi tarjeta visa, el cobro fue cargado a mi tarjeta, pero sigo con cuenta free. Que debo hacer para solucionar ese error. Espero alguna respuesta. Gracias.
  • Julian
  • Moderator
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Problem with my premium account

Hello, no the internet my account says that I have premium, but in the app it says I have a free account. Help plis, I can't hear my music

  • Newbie
  • Hello, no the internet my account says that I have premium, but in the app it says I have a free account. Help plis, I can't hear my music
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Solved!! My netwotks provider licence stopped for no reason.

Hello. I'm having a premium licence from my network provider which after contacting them seems to be still working but my spotify switched to free for no reason. Please help.

  • Newbie
  • Hello. I'm having a premium licence from my network provider which after contacting them seems to be still working but my spotify switched to free for no reason. Please help.
  • Maxim
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelar suscripcion

Buena noches. Vengo amablemente a hacer el reclamo. Hoy, 15 de Junio de 2017 hice la cancelación de servicio premium de SPOTIFY. El respectivo pago del servicio sería mañana, lo que no entiendo es porqué me llegó un mensaje diciendo que se había hech...

  • Newbie
  • Buena noches. Vengo amablemente a hacer el reclamo. Hoy, 15 de Junio de 2017 hice la cancelación de servicio premium de SPOTIFY. El respectivo pago del servicio sería mañana, lo que no entiendo es po...
  • Julian
  • Moderator
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscriptions

Why am I being charged twice in one month for the same subscription?Markdfa

  • Casual Listener
  • Why am I being charged twice in one month for the same subscription? Markdfa  
  • Julian
  • Moderator
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged Months After Cancellation

I thought I had cancelled my premium account in April, but now in June I am being charged multiple times in one day. I'm struggling to make ends meet and now I have spotify stealing what little I have left?

  • Newbie
  • I thought I had cancelled my premium account in April, but now in June I am being charged multiple times in one day. I'm struggling to make ends meet and now I have spotify stealing what little I hav...
  • Julian
  • Moderator
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Liberacion de pago

Hola buen dia, este mes contrate la promocion de spotify premium por $9 con una tarjeta de credito, el dia de hoy quiero cancelarla y me dice que no es posible porque esos $9 estan retenidos, por lo cual me urge que liberen ese dinero, para poder can...

  • Newbie
  • Hola buen dia, este mes contrate la promocion de spotify premium por $9 con una tarjeta de credito, el dia de hoy quiero cancelarla y me dice que no es posible porque esos $9 estan retenidos, por lo ...
  • 111 Views
  • 0 replies
  • 0 likes
  • 111 Views
  • 0 replies
  • 0 likes

Superuser Contribution Debit card payment in Guatemala (not allowed) HELP

Hi, I am trying to get premium for the fist time, I want to get it with my debit card, but this option doesnt appear, only paypall and credit card. tks

  • Newbie
  • Hi, I am trying to get premium for the fist time, I want to get it with my debit card, but this option doesnt appear, only paypall and credit card.   tks
  • Julian
  • Moderator
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Spotify premium not activated

I paid Dragonpay for a month subscription to Spotify Premium. The payment was verified on the same day, however, still not activated after 4 days now.

  • Newbie
  • I paid Dragonpay for a month subscription to Spotify Premium. The payment was verified on the same day, however, still not activated after 4 days now.
  • filippe2
  • Newbie
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution My credit card has been charged for double for 6 months

Hi!I just realized that Spotify has been charging me double for six months. One payment through Paypal and other through Itunes, for the same account. I need to get my money back, or at least be free or charge for the next six months (since I already...

  • Newbie
  • Hi! I just realized that Spotify has been charging me double for six months. One payment through Paypal and other through Itunes, for the same account. I need to get my money back, or at least be fr...
  • Julian
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

didn't receive pin number to premium via sms

Clicked on "GO PREMIUM" in Spotify>Settings and chose mode of payment. Chose Globe as service provider and entered my phone number and clicked on continue. However, i did not receive any sms for the pin to confirm my payment for the premium. Waited f...

  • Newbie
  • Clicked on "GO PREMIUM" in Spotify>Settings and chose mode of payment. Chose Globe as service provider and entered my phone number and clicked on continue. However, i did not receive any sms for t...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

3 months for 0.99€ Can't pay

So, it's my first subscription to Spotify premium, so I don't know how it works.I'm using Paypal to finish my transaction, but I can't pay, it always brings me to the main page (see picture) without getting the premium. Help Please

  • Newbie
  • So, it's my first subscription to Spotify premium, so I don't know how it works. I'm using Paypal to finish my transaction, but I can't pay, it always brings me to the main page (see picture) wi...
  • Maxim
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes