Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 75895 Views
  • 27 replies
  • 5 likes
  • 75895 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43297 Views
  • 19 replies
  • 2 likes
  • 43297 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31305 Views
  • 17 replies
  • 3 likes
  • 31305 Views
  • 17 replies
  • 3 likes

Erro ao contratar plano

Boa tarde, não consigo contratar nem o plano premium comum e nem o familiar. Aparece a mensagem"quebec this plano is not available" mas não estou em quebec em nenhuma das minhas contas, seja facebook ou spotify. Como devo procebder?

  • Newbie
  • Boa tarde, não consigo contratar nem o plano premium comum e nem o familiar. Aparece a mensagem"quebec this plano is not available" mas não estou em quebec em nenhuma das minhas contas, seja facebook...
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

Paid for premium but wont work

Using MOLPOINTS I paid twice for premium but it still won't work. I have two receipts for my purchases but it's very infuriating when it won't work. I've logged out and back in multiple times and emailed spotify but they haven't replied with a useful...

  • Casual Listener
  • Using MOLPOINTS I paid twice for premium but it still won't work. I have two receipts for my purchases but it's very infuriating when it won't work. I've logged out and back in multiple times and ema...
  • ant0n1
  • Roadie
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Increase in the payment amount

I'm from Turkey and I'm charged TL 14.49 this month while it says in the mail I must be charged TL 13.99. Is there a specific reason for that? I saw that in my credit card account activities and for now it's in provision.

  • Newbie
  • I'm from Turkey and I'm charged TL 14.49 this month while it says in the mail I must be charged TL 13.99. Is there a specific reason for that? I saw that in my credit card account activities and for ...
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

NÃO CONSEGUI TERMINAR O CADASTRO PARA A CONTA DE ESTUDANTE

Bom dia, não consegui terminar meu cadastro para a conta de estudante e já fui cobrada por isso. Como devo proceder?

  • Newbie
  • Bom dia, não consegui terminar meu cadastro para a conta de estudante e já fui cobrada por isso. Como devo proceder?
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Cobro de servicio no habilitado

Estimados, estoy viendo en mi resumen de tarjeta de credito el cobro de U$S 8.11 por el servicio de Spotify. Ocurre que intente contratar el servicio en su momento pero la cuanta nunca aparecio como premium pese a que inicie seción otras veces como l...

  • Newbie
  • Estimados, estoy viendo en mi resumen de tarjeta de credito el cobro de U$S 8.11 por el servicio de Spotify. Ocurre que intente contratar el servicio en su momento pero la cuanta nunca aparecio como ...
  • 115 Views
  • 0 replies
  • 0 likes
  • 115 Views
  • 0 replies
  • 0 likes

Student Discount not working???

OK so I have applied for a student discount multiple times and have gotten approved. The only issue is I feel as though it only charges me the $4.99 for one month, then it switches to the basic premium, to where I get charged $12 a month…? I just now...

  • Newbie
  • OK so I have applied for a student discount multiple times and have gotten approved. The only issue is I feel as though it only charges me the $4.99 for one month, then it switches to the basic premi...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Superuser Contribution Re: Double Charged

I'm having the same problem!! I got charged $5.99 twice!! when I haven't submitted my documents yet. Everytime you go to the spotify student section they make you enter your credit card details every single time, when it's already on for my current s...

  • Casual Listener
  • I'm having the same problem!! I got charged $5.99 twice!! when I haven't submitted my documents yet.  Everytime you go to the spotify student section they make you enter your credit card details...
  • James156
  • Casual Listener
  • 360 Views
  • 2 replies
  • 0 likes
  • 360 Views
  • 2 replies
  • 0 likes

Getting charged for Premium Family package and not having access for the last 2 months

Spotify, could you please do something about this? It's very annoying to get charged for something you are not getting, I demand immediate refund and re activation of a service that should had never been disabled.Username: joelcor8805Thank you!!

  • Newbie
  • Spotify, could you please do something about this? It's very annoying to get charged for something you are not getting, I demand immediate refund and re activation of a service that should had never ...
  • CryticalAce
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Premium Payment

everytime i try to update my premium account using globe as a carrier, after i enter the correct Pin it says that "Oops, seems the credit on your prepaid card is insufficient. Please try again or use another payment method. " PS. I HAVE A SUFFICIENT ...

  • Casual Listener
  • everytime i try to update my premium account using globe as a carrier, after i enter the correct Pin it says that " Oops, seems the credit on your prepaid card is insufficient. Please try again or ...
  • 202 Views
  • 0 replies
  • 1 likes
  • 202 Views
  • 0 replies
  • 1 likes

Being charged twice a month and some songs can't even play

I'm being charged twice last month within 2 days! And this month they charged me again. What in **bleep** is this? Some song can't even play properly ffs. I want my money back spotify. Or else I'm gonna take this whole thing to court.

  • Newbie
  • I'm being charged twice last month within 2 days! And this month they charged me again. What in **bleep** is this? Some song can't even play properly ffs. I want my money back spotify. Or else I'm go...
  • 122 Views
  • 0 replies
  • 0 likes
  • 122 Views
  • 0 replies
  • 0 likes

Premium Free Trial incomplete

I subscribed on April 22 2017 for the free 30 day trial of Spotify Premium. So I should have the account free until May 22nd. However, when I check my account subscription it says that it will renew automatically the 11th of May and that I will be ch...

  • Newbie
  • I subscribed on April 22 2017 for the free 30 day trial of Spotify Premium. So I should have the account free until May 22nd.   However, when I check my account subscription it says that it wi...
  • CryticalAce
  • Community Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Paid a family premium subscription for a year, only 9 months in and you are charging me monthly

Paid a family premium subscription for a year, only 9 months in and you are charging me monthly for my family premium subscription, why?

  • Newbie
  • Paid a family premium subscription for a year, only 9 months in and you are charging me monthly for my family premium subscription, why?  
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

Double charged!!

I recently changed my credit card to pay my signature and I am being charged in both credit cards! You have to cancel one payment.

  • Newbie
  • I recently changed my credit card to pay my signature and I am being charged in both credit cards! You have to cancel one payment.   
  • ant0n1
  • Roadie
  • 181 Views
  • 2 replies
  • 0 likes
  • 181 Views
  • 2 replies
  • 0 likes

cuenta de studiante

Buenas, solicite la cuenta de estudiante me hicieron el recargo a la tarjeta y no he recibido ninguna notificacion o correo para continuar con el proceso

  • Newbie
  • Buenas, solicite la cuenta de estudiante me hicieron el recargo a la tarjeta y no he recibido ninguna notificacion o correo para continuar con el proceso
  • 446 Views
  • 0 replies
  • 0 likes
  • 446 Views
  • 0 replies
  • 0 likes

Cuenta estudiantes.

Ingrese los datos requeridos para la cuenta de estudiantes y me iban a enviar un correo para verificar que fuese un estudiante y es fecha que no me ha llegado ningún tipo de notificación. Saben que hacer en este caso?

  • Newbie
  • Ingrese los datos requeridos para la cuenta de estudiantes y me iban a enviar un correo para verificar que fuese un estudiante y es fecha que no me ha llegado ningún tipo de notificación. Saben que h...
  • 115 Views
  • 0 replies
  • 0 likes
  • 115 Views
  • 0 replies
  • 0 likes

Conta Premium estudantes

O pagamento já foi debitado no meu cartão e mesmo assim não tenho acesso as funções Premium. O que eu faço?

  • Newbie
  • O pagamento já foi debitado no meu cartão e mesmo assim não tenho acesso as funções Premium. O que eu faço?
  • Bittencourt
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Help! Premium trouble

Can I have two Premium accounts with the same credit card, but without the Family Premium?

  • Newbie
  • Can I have two Premium accounts with the same credit card, but without the Family Premium?
  • itu_
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Got a gift of Premium CODE WON'T WORK

Hi fam! A friend purchased me 3 months of Spotify Premium as a gift but he lives in the states and I live in Canada and the code provided to me in order to redeem the gift doesn't work across border lines. PLEASE HELP? i have no idea how to even get ...

  • Newbie
  • Hi fam!   A friend purchased me 3 months of Spotify Premium as a gift but he lives in the states and I live in Canada and the code provided to me in order to redeem the gift doesn't work acros...
  • ant0n1
  • Roadie
  • 472 Views
  • 1 replies
  • 0 likes
  • 472 Views
  • 1 replies
  • 0 likes

students discount premium doesn't work, with multiple payments

I tried to get the discount for students, and it seemed that my student status had been accepted, but my account remained set as Spotify free. So I tried again... I must have tried many times beacuse now I've found 4 payments, each of 4.99 and after ...

  • Newbie
  • I tried to get the discount for students, and it seemed that my student status had been accepted, but my account remained set as Spotify free. So I tried again... I must have tried many times beacuse...
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

no puedo pagar con mi tarjeta de credito

intento pagar con mi tarjeta de credito y me aparece este mensaje Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de pago.y ya lo consulte c...

  • Newbie
  • intento pagar con mi tarjeta de credito y me aparece este mensaje Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de...
  • itu_
  • Community Legend
  • 2408 Views
  • 1 replies
  • 0 likes
  • 2408 Views
  • 1 replies
  • 0 likes