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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6040 Views
  • 23 replies
  • 2 likes
  • 6040 Views
  • 23 replies
  • 2 likes

Friend Charging Me

I share an account with one of my friends. They decided to get premium without telling me which charged my debit card. I do not want Spotify premium and would like to get my money back. Is there anyway I can do that?

  • Newbie
  • I share an account with one of my friends. They decided to get premium without telling me which charged my debit card. I do not want Spotify premium and would like to get my money back. Is there anyw...
  • MattSuda
  • Spotify Star
  • 590 Views
  • 1 replies
  • 0 likes
  • 590 Views
  • 1 replies
  • 0 likes

Solved!! Premium Not Working

Hi Spotify, I paid for the 3 month deal of Spotify Premium for $0.99 and it came up with a message saying I can't do the deal because I've "already subscribed" to the deal, I haven't. Anyway, I recieved a message (from my bank) saying I had to pay $0...

  • Casual Listener
  • Hi Spotify,   I paid for the 3 month deal of Spotify Premium for $0.99 and it came up with a message saying I can't do the deal because I've "already subscribed" to the deal, I haven't. Anyway...
  • tigersammy3
  • Casual Listener
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Getting billed for nothing

So I just tried subscribing to Spotify with the student plan or whatever, decided not to and backed off but they still chraged me. Now I'm left with no Premium and 5€ out of my already well empty pocket.Similar stuff has happened to me here like thre...

  • Newbie
  • So I just tried subscribing to Spotify with the student plan or whatever, decided not to and backed off but they still chraged me. Now I'm left with no Premium and 5€ out of my already well empty poc...
  • WombatJJ
  • Newbie
  • 534 Views
  • 2 replies
  • 0 likes
  • 534 Views
  • 2 replies
  • 0 likes

Spotify family dissapeared 10 days after payment??

10 days ago I payed for the family spotify, and this morning it was suddenly gone, what? Why? How?

  • Newbie
  • 10 days ago I payed for the family spotify, and this morning it was suddenly gone, what? Why? How?
  • 101 Views
  • 0 replies
  • 0 likes
  • 101 Views
  • 0 replies
  • 0 likes

Methode im Nachhinein ändern?

Ist es möglich, nachdem man Premium über z.B Klarna gekauft hat, die Rechnung im Nachhinein über ne Paysafecard zu bezahlen?

  • Newbie
  • Ist es möglich, nachdem man Premium über z.B Klarna gekauft hat, die Rechnung im Nachhinein über ne Paysafecard zu bezahlen?
  • Maxim
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

3 devices upgraded to 6 family plan

If I have 3 devices and I add a family plan for 14 a month for 6 devices why only 3 devices work? When I send email I cannot invite new devices. I should be able to have 6 devices or 9 with my extra account or merger them for at least 6 devices for 1...

  • Newbie
  • If I have 3 devices and I add a family plan for 14 a month for 6 devices why only 3 devices work? When I send email I cannot invite new devices. I should be able to have 6 devices or 9 with my extra ...
  • Maxim
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Credit card details not available for input

I am trying to sign up for premium but any dialogue inputs for credit card details will not appear. So I can't give any c/c details for payment.How can I get this to work?

  • Newbie
  • I am trying to sign up for premium but any dialogue inputs for credit card details will not appear. So I can't give any c/c details for payment. How can I get this to work?
  • 100 Views
  • 0 replies
  • 0 likes
  • 100 Views
  • 0 replies
  • 0 likes

Billing Problem - Big time !

Hi. I am subscribed through Rogers. Account 743862864. I am supposed to be getting Spotify free for FREE. I realized I am being double billed. Not just billed, but double billed by Spotify. Kindly fix this. I have gone through all the support pages a...

  • Casual Listener
  • Hi. I am subscribed through Rogers. Account 743862864. I am supposed to be getting Spotify free for FREE. I realized I am being double billed. Not just billed, but double billed by Spotify. Kindly fi...
  • 489 Views
  • 0 replies
  • 0 likes
  • 489 Views
  • 0 replies
  • 0 likes

Payment for Premium by Mobile Device

What should I do if I want to buy the premium by mobile payment but when I enter my device number and click continue there is always a red mark saying oops! Something went wrong. Please try again later or contact the support team.

  • Newbie
  • What should I do if I want to buy the premium by mobile payment but when I enter my device number and click continue there is always a red mark saying oops! Something went wrong. Please try again lat...
  • jnglrnpgi
  • Newbie
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Account shows as Premium

Hi, My Account is showing in subscriptions as Premium but in the app it wont give me premium features anymore. Signed out of everything and back in but still the same. Help!

  • Newbie
  • Hi, My Account is showing in subscriptions as Premium but in the app it wont give me premium features anymore. Signed out of everything and back in but still the same. Help!
  • 94 Views
  • 0 replies
  • 0 likes
  • 94 Views
  • 0 replies
  • 0 likes

Sempre fui assinante e perdi a assinatura

Minha assinatura simplesmente parou ..não foi debitada como sempre foi tive q refazer mas agora não está abilitando meu serviçoNão de tel .

  • Newbie
  • Minha assinatura simplesmente parou ..não foi debitada como sempre foi tive q refazer mas agora não está abilitando meu serviço Não de tel <mod snip phone number> .
  • 95 Views
  • 0 replies
  • 0 likes
  • 95 Views
  • 0 replies
  • 0 likes

Payment problem

My PC spotify keep notifying me about the payment, and asking me to change the credit card information, but the value have been discounted from my bank account days ago paying the current mouth.

  • Newbie
  • My PC spotify keep notifying me about the payment, and asking me to change the credit card information,  but the value have been discounted from my bank account days ago paying the current mouth...
  • 88 Views
  • 0 replies
  • 0 likes
  • 88 Views
  • 0 replies
  • 0 likes

Payment

I've been paying for premium for 8 months, paying $10.68 a month, now it's showing I have the free account, not premium!!

  • Newbie
  • I've been paying for premium for 8 months, paying $10.68 a month, now it's showing I have the free account, not premium!!
  • 99 Views
  • 0 replies
  • 0 likes
  • 99 Views
  • 0 replies
  • 0 likes

No me deja entrar en premiun

No me deja entrar en premiun ni con mi cuenta ni con la de mi madre y cada vez que meto mi cuenta de Paypal al rato en la página de Spotify me aparece un mesaje diciento que tienen problemas con los servicios de pagos , ¿Qué hago ?Gracias de antemano...

  • Casual Listener
  • No me deja entrar en premiun ni con mi cuenta ni con la de mi madre y cada vez que meto mi cuenta de Paypal al rato en la página de Spotify me aparece un mesaje diciento que tienen problemas con los ...
  • jezajim
  • Newbie
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Re; 3 month for 99C - Not showing up under my subscription?

I just signed up for spotify student Premium with my spotify account because of the 99C deal, however, under receipts, it says its charged me $9.99 and then under subscription, it just says it will charge me $4.99 at the next billing cycle. Will I be...

  • Newbie
  • I just signed up for spotify student Premium with my spotify account because of the 99C deal, however, under receipts, it says its charged me $9.99 and then under subscription, it just says...
  • Louisjoseph
  • Casual Listener
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Re: 3 Month/$0.99 Premium Deal

J'aimerais avoir des nouvelles s.v.p dans les plus rapides délais. Sinon un remboursement si possible. Merci / Thank you

  • Casual Listener
  • J'aimerais avoir des nouvelles s.v.p dans les plus rapides délais. Sinon un remboursement si possible. Merci / Thank you
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes

Re: 3 Month/$0.99 Premium Deal

Hello, but if it seem that i don't like the application, and I want to decline the contract at the end of the 3 month, Can I end the contract at this time ? thanks.

  • Casual Listener
  • Hello, but if it seem that i don't like the application, and I want to decline the contract at the end of the 3 month, Can I end the contract at this time ? thanks.  
  • Indianajane000
  • Newbie
  • 231 Views
  • 5 replies
  • 0 likes
  • 231 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Servicio Premium

Contraté la promoción de 3 meses por $ 99 pesos y me hicieron el cargo a mi TC desde el 30 de mayo y Ayer amenecí sin servicio, qué pasó ??

  • Casual Listener
  • Contraté la promoción de 3 meses por $ 99 pesos y me hicieron el cargo a mi TC desde el 30 de mayo y Ayer amenecí sin servicio, qué pasó ??
  • Letty13
  • Casual Listener
  • 365 Views
  • 6 replies
  • 1 likes
  • 365 Views
  • 6 replies
  • 1 likes

Upgrading from premium to family premium

I just wanted to know what would happen if I upgraded to family premium while I'm already a regular premium member.I figured it would be cheaper than paying a separate account for other people. But I just payed the 10 dollars for my premium account, ...

  • Newbie
  • I just wanted to know what would happen if I upgraded to family premium while I'm already a regular premium member.I figured it would be cheaper than paying a separate account for other people. ...
  • rocketkid91
  • Casual Listener
  • 469 Views
  • 2 replies
  • 0 likes
  • 469 Views
  • 2 replies
  • 0 likes

3 meses por 99

Realice el pago con mi tarjeta de débito visa por 99 pesos por 3 meses ypor alguna razón no se registro el pago en mi cuenta spotify al realizar el pago salio un mensaje de que se estaba trabajando el pagó pero en mi cuenta bancaria esta reflejado el...

  • Newbie
  • Realice el pago con mi tarjeta de débito visa por 99 pesos por 3 meses y por alguna razón no se registro el pago en mi cuenta spotify al realizar el pago salio un mensaje de que se estaba trabajando...
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes