Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
Hola buenos dias, soy nuevo en esto de Spotify, solo que al momento de ingresar una tarjeta, me manda una alerta diciendo que al parecer mi banco esta teniendo un mal dia y no puedo dejarla como metodo de pago, alguien sabe a que se debe?, este probl...
Hi, I've been changed twice... I recently upgraded my phone plan through Vodafone to include Spotify. I have also been charged separately on my bank account for premium. Any suggestions on on how to get this refunded/fixed? thanks
Hey, I just read on Nu.nl that Spotify also offers student dicount for Dutch students. However, I can't find the option in my account to switch to the discounted version. Any tips?
I took the three-month spotify premium offer by paying 0.99€ each for those three months and on the day the offer ended I canceled my subscription so that I would not be charged 9.99€ and I have still been charged. I want that charge to be canceled.
I was just trying to create or subscribe student premium, but after changing my mind.. I did not finished my application. However, spotify took my money for the subscription. How about that? I am using my debit card. Please have my money back.
Hi all, Last week I went from premium to family so that my gf can also use the account. The first €14,99 was succesfully debited from my bank account. Now however, my account page says my payment details are not correct. Anyone know why this happens ...
Sorry 1st time using this
I recently up-graded my premium account to a Family account. My kids were part of the Premium account, but were not automatically up-dated to Family. I sent them invitations but when klicking the invitation linked they get the message "cannot join pr...
I am a very long time user of Spotify, premium and unlimited. Today I read that Spotify Student will be coming to the Netherlands(Today, whoo!). After searching a while for an URL I found that switching /us/ to /nl/ works for the student discount in ...
Hi I am using spotify in my bars (and private :-D) and I would like to change the billing to my company. Unfortunately I can't find any option to add a business adress nor VAT info and so on. Is it even possible?
Can someone please help me? I missed a payment on my premium account, now account paused. I want to cancel subscription and revert to spotify free. My phone wont let me do this. On my laptop it offers to upgrade me but still wont let me use the free ...
Hello everyone yesterday i did look at my spotify account and saw that the payment failed for this month so i paid my monthly fee yesterday trough my bank applicationbut now this morning i found out the did again take off the monthly fee from my bank...
Hi there,i subscribed Premium-Family several month ago.But Spotiy is charging twice a month for familiy and single!The details in my account is correct "only Family".How could I stop this and get my money back? Thanks in advance!
Hi,I subscribed to my family's premium spotify and my old user was enrolled instead of my current one.I have had this issue twice already in the past, spoke to you and we agreed the old user was gonna be deleted.Please delete my user "nelsonfa2" and ...
Hello! I bought a 1-year Gift Code for activating the US account through a seller on e-bay, but after a month of using the premium account it got downgraded back to normal freemium, although after entering the redeem code on spotify.com my account in...
Spotify took money from my acconut twice, and I still have to use a free spotify. I checked if it changed my second account to vip but it dosen't. So i logged out and in many times on my pc, on my iphone and via internet page, and it still doesn't wo...
I changed my Premium to Family and discovered that I pay for both.How do I fix that when I only have 1 account?
Hola me suscribió a Premium por S/ 18.90 soles sin embargo me descontaron S/ 20.43 soles de mi tarjeta débito Visa; no entiendo la razón de la diferencia. Alguien puede explicarme? Gracias.
Hello, I would want to buy Premium for Family, paying monthly.I checked the price and it is 8.99€/month here in Slovakia. I am kinda surprised because in USA you have to pay $14.99 (13.97€)/month + taxes. So I was wondering and I couldn't find answer...
I have a premium account and mu son made a family one. i wanr to Join bjs account. How cá no migrate?