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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

DLMOC

Visitor

70399 Views

19 replies

94 likes

  • 70399 Views
  • 19 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

134272 Views

69 replies

10 likes

Premium for Family
  • 134272 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

72751 Views

89 replies

4 likes

  • 72751 Views
  • 89 replies
  • 4 likes

How to get in touch with customer service?

I was having an issue which havent been solved. I sent mails and everything but I still get charged. Any help please?

Casual Listener

I was having an issue which havent been solved. I sent mails and everything but I still get charged. Any help please?

Jacob

Community Legend

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

Falso anuncio de 3 meses por de 900,00

Publicidad engañosa. Cuando fui a pagar me facturaron el valor normal del mes y no 900.0

Newbie

Publicidad engañosa. Cuando fui a pagar me facturaron el valor normal del mes y no 900.0

224 Views

0 replies

0 likes

  • 224 Views
  • 0 replies
  • 0 likes

False $0.99 Advertisement

So I contacted support and they told me to post about it here. How the title states that it is $0.99 but the actual button is $9.99. The title clearly is not what the price of the promo I received. Nothing in the fine print about a $0.99 promo.

Casual Listener

So I contacted support and they told me to post about it here. How the title states that it is $0.99 but the actual button is $9.99. The title clearly is not what the price of the promo I received. N...

kmcdonough

Newbie

540 Views

7 replies

1 likes

  • 540 Views
  • 7 replies
  • 1 likes

Superuser Contribution .99 promo won't work even though its your first promo

I tried to get the .99 cents promo but it tries to charge me 9.99 even though I have never used a Spotify promo before. It says something about me living in Quebec so it doesn't work, but I don't live in Quebec.

Casual Listener

I tried to get the .99 cents promo but it tries to charge me 9.99 even though I have never used a Spotify promo before. It says something about me living in Quebec so it doesn't work, but I don't liv...

Spotifyguy3

Casual Listener

295 Views

2 replies

0 likes

  • 295 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify premium

So I wanted to get the deal for the three upcoming months but I accidentally hit the free trial and then went and bought the deal for .99 for three months. When I go to my account it does not show my subscription as being the paid one but I paid for ...

Newbie

So I wanted to get the deal for the three upcoming months but I accidentally hit the free trial and then went and bought the deal for .99 for three months. When I go to my account it does not show my...

JuanCamilo

Roadie

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

No puedo ingresar mi tarjeta a premium

Por que no puedo ingresar mi tarjeta para contratar premium, me dice que mi banco está teniendo un mal día pero agrego otras tarjetas y tampoco se puede, quiero premium pero no lo puedo contratar ayuda por favor

Newbie

Por que no puedo ingresar mi tarjeta para contratar premium, me dice que mi banco está teniendo un mal día pero agrego otras tarjetas y tampoco se puede, quiero premium pero no lo puedo contratar ayu...

josebar

Casual Listener

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

£0.99 for 3 months

Is this offer £0.99 for three months only and do you not get charged afterwards?

Newbie

Is this offer £0.99 for three months only and do you not get charged afterwards?

Scotty1973

Newbie

376 Views

2 replies

0 likes

  • 376 Views
  • 2 replies
  • 0 likes

Why is my account set to 'spotify free' again, when I upgraded it to premium and paying for it?

About a month ago I upgraded my account to premium because the commercials annoyed me. I don´t understand why my account is now set back to ´free´, because I am paying for premium!

Newbie

About a month ago I upgraded my account to premium because the commercials annoyed me. I don´t understand why my account is now set back to ´free´, because I am paying for premium! 

osornios

Spotify Star

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Transfer Abonnement to another account

I've bought the premium version for the my old account, but I need It for the new one. Is it able to transfer them Abonnement? Thank you guys

Newbie

I've bought the premium version for the my old account, but I need It for the new one. Is it able to transfer them Abonnement? Thank you guys

osornios

Spotify Star

368 Views

1 replies

0 likes

Account
Premium
  • 368 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium subscription recognized in app but not on website or other apps

I pay monthly for Premium and it works just fine in the Spotify app - yet when I log in to the website or with Pacemaker (a mixing app that uses your Spotify library) I am told I do not have Premium and can not use it's additional features. What is g...

Newbie

I pay monthly for Premium and it works just fine in the Spotify app - yet when I log in to the website or with Pacemaker (a mixing app that uses your Spotify library) I am told I do not have Premium ...

seven619

Newbie

289 Views

2 replies

0 likes

  • 289 Views
  • 2 replies
  • 0 likes

3 months premium offer

I just purchased 3 months of spotify premium based on an ad that said i could by a low price, i enterd my card info and am logged in on my phone, but it keeps telling me to get premium, and i can't save any songs or so

Newbie

I just purchased 3 months of spotify premium based on an ad that said i could by a low price, i enterd my card info and am logged in on my phone, but it keeps telling me to get premium, and i can't s...

Hachikoaeg

Casual Listener

210 Views

1 replies

0 likes

  • 210 Views
  • 1 replies
  • 0 likes

Solved!! Didn't get 3months of premium

Hello, today i tried buying the new deal spotify premium 3 months for €9,99 but it only gave me 1 month of premium after i paid it with paysafe.

Casual Listener

Hello, today i tried buying the new deal spotify premium 3 months for €9,99 but it only gave me 1 month of premium after i paid it with paysafe.

Maxim

Spotify Star

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

Can't by premium

HalloMy sister bought last year the premium version for €0.99. I wanted it to try to this year. I never had spotify, so I made a new account. But when I try to buy the premium version, I got a warning that I had a premium version before. What can I d...

Newbie

Hallo My sister bought last year the premium version for €0.99. I wanted it to try to this year. I never had spotify, so I made a new account. But when I try to buy the premium version, I got a warn...

jurjenabbes

Regular

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

Solved!! Premium not working

I was paying for a premium subscription on my iphone for the app but when I logged out and logged back in it says that my account is now free. I only have one account and I'm getting charged for the subscription and lost all of my saved songs. Can so...

Casual Listener

I was paying for a premium subscription on my iphone for the app but when I logged out and logged back in it says that my account is now free. I only have one account and I'm getting charged for the ...

ischeibe3

Casual Listener

383 Views

2 replies

0 likes

  • 383 Views
  • 2 replies
  • 0 likes

Pago PayPal

Hola, por qué no puedo pagar otra cuanta spotify con PayPal??? Mi cuenta spotify la pude pagar con PayPal pero la de mi esposa no me la acepta, a que se debe? Quiero aprovechar la promoción de 3 meses por $9.00

Newbie

Hola, por qué no puedo pagar otra cuanta spotify con PayPal??? Mi cuenta spotify la pude pagar con PayPal pero la de mi esposa no me la acepta, a que se debe? Quiero aprovechar la promoción de 3 mese...

213 Views

0 replies

0 likes

  • 213 Views
  • 0 replies
  • 0 likes

Payed 10euro i get 1 month(adv says 3)

I saw the advertise that spotify makes 9,99euro for 3 months i went to the store to buy a spotify card for 10euro i redeem t and i get 1 month?After that i mailed to spotify i tell them and get a link to go to the forum??????Nice service

Newbie

I saw the advertise that spotify makes 9,99euro for 3 months i went to the store to buy a spotify card for 10euro i redeem t and i get 1 month? After that i mailed to spotify i tell them and get a l...

Maxim

Spotify Star

220 Views

1 replies

0 likes

  • 220 Views
  • 1 replies
  • 0 likes

Premium for $0.99

Trying to buy premium for 99p using PayPal and although on the UK site (https://www.spotify.com/uk/purchase/panel/?intro=1#__main-billing-paypal) it is asking for a US zip code, which I don't have. How can I get it to ask for a postcode?

Casual Listener

Trying to buy premium for 99p using PayPal and although on the UK site (https://www.spotify.com/uk/purchase/panel/?intro=1#__main-billing-paypal) it is asking for a US zip code, which I don't have. H...

peterupfold1

Casual Listener

519 Views

3 replies

0 likes

  • 519 Views
  • 3 replies
  • 0 likes

I can't get a 7 day trial on a new account??

I've just set up a new account to use spotify again after changing my device and i cannot access the 7 day trial for premium, can anyone help?

Newbie

I've just set up a new account to use spotify again after changing my device and i cannot access the 7 day trial for premium, can anyone help?

Maxim

Spotify Star

905 Views

1 replies

0 likes

  • 905 Views
  • 1 replies
  • 0 likes

ni dispositivo android no reconoce mi cuenta premium

recientemente me suscribi como usurio premium por la oferta existente, desde la pagina me sale como cuenta premium, sim embargo inicio sesion en mi dispositivo android uy me sale como cuenta free, ya intente cerrando sesion y volviendo a iniciar, igu...

Newbie

recientemente me suscribi como usurio premium por la oferta existente, desde la pagina me sale como cuenta premium, sim embargo inicio sesion en mi dispositivo android uy me sale como cuenta free, ya...

266 Views

0 replies

0 likes

  • 266 Views
  • 0 replies
  • 0 likes