Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 43673 Views
- 20 replies
- 1 likes
- 43673 Views
- 20 replies
- 1 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 5432 Views
- 23 replies
- 2 likes
- 5432 Views
- 23 replies
- 2 likes
Being charge but still says free account
Hi I have been a long time subscriber to Spotify premium. I got a new phone and now my new Spotify app says that I am on a free account I can't access any of my old playlist but I'm still being charged automatically every month
- Hi I have been a long time subscriber to Spotify premium. I got a new phone and now my new Spotify app says that I am on a free account I can't access any of my old playlist but I'm still being charg...
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- Community Legend
- 119 Views
- 1 replies
- 0 likes
- 119 Views
- 1 replies
- 0 likes
Student discount verification
I tried getting spotify premium for students and uploaded the necessary information. It said I will get an email after 3 days and I did not get anything. I checked my spam and junk and nothing. It's been 2 weeks and I tried doing it again and it says...
- I tried getting spotify premium for students and uploaded the necessary information. It said I will get an email after 3 days and I did not get anything. I checked my spam and junk and nothing. It's ...
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- 86 Views
- 0 replies
- 0 likes
- 86 Views
- 0 replies
- 0 likes
Spotify for college
I contracted spotify for college students and they turned me down the first time.Send me back a verified certificate that I am a university student more than 3 hours ago and I still have no answers. (from Chile)
- I contracted spotify for college students and they turned me down the first time. Send me back a verified certificate that I am a university student more than 3 hours ago and I still have no answers...
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- Spotify Star
- 116 Views
- 1 replies
- 0 likes
- 116 Views
- 1 replies
- 0 likes
Cancelled my subscription but I still payed for this month???
I cancelled my subscription just in time (the last day of my subscription). The next day I woke up and saw that I paid 10 euro's for the Spotify Premium but I already cancelled it? The thing now is: I have no premium, but I paid 10 euro's? What is go...
- I cancelled my subscription just in time (the last day of my subscription). The next day I woke up and saw that I paid 10 euro's for the Spotify Premium but I already cancelled it? The thin...
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- Community Legend
- 113 Views
- 1 replies
- 0 likes
- 113 Views
- 1 replies
- 0 likes
He pagado premium y no me funciona
Hola. He realizado el pago del premium y me sigue saliendo k lo tengo en pausa. Como lo arreglo?
- Hola. He realizado el pago del premium y me sigue saliendo k lo tengo en pausa. Como lo arreglo?
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- 121 Views
- 0 replies
- 0 likes
- 121 Views
- 0 replies
- 0 likes
No Internet for atleast 6 weeks
I will be without any internet connection fot atleast 6 weeks. How can I make sure that Spotify does not deny me access after 4 weeks?
- I will be without any internet connection fot atleast 6 weeks. How can I make sure that Spotify does not deny me access after 4 weeks?
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- Spotify Star
- 142 Views
- 3 replies
- 0 likes
- 142 Views
- 3 replies
- 0 likes
Premium member payment
Hi,I was a Spotify premium user but I've cancelled the premium membership. Yet after the cancellation the amount was taken twice. Please help me with this issue.
- Hi, I was a Spotify premium user but I've cancelled the premium membership. Yet after the cancellation the amount was taken twice. Please help me with this issue.
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- Spotify Star
- 124 Views
- 1 replies
- 0 likes
- 124 Views
- 1 replies
- 0 likes
've been there for 10 days without music. All cards are MasterCard and have sufficient limit.
In English: My spotify family plan has been paused because of insufficient limit on the credit card, but is already limit enough. I've even tried adding three different cards in an attempt to reactivate my premium family planand I can not. I've been ...
- In English: My spotify family plan has been paused because of insufficient limit on the credit card, but is already limit enough. I've even tried adding three different cards in an attempt to reactiv...
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- 106 Views
- 0 replies
- 0 likes
- 106 Views
- 0 replies
- 0 likes
Cual es el perido para reintentar cobros?
No pasó el pago de tu suscripción. Si no contamos con una forma de pago que funcione para tu cuenta, perderás tu suscripción, entonces te pedimos que actualices tus datos de pago.Volveremos a intentar hacer el cobro en unos días. ¿Porqué me dice tu p...
- No pasó el pago de tu suscripción. Si no contamos con una forma de pago que funcione para tu cuenta, perderás tu suscripción, entonces te pedimos que actualices tus datos de pago. Volveremos...
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- 1164 Views
- 0 replies
- 0 likes
- 1164 Views
- 0 replies
- 0 likes
Premium and Family Premium
I had a Premium membership but recently joined a family plan without cancelling my Premium beforehand. Does that mean I will still be charged separately for that account or is my Premium from beforehand negated when it comes to payment?
- I had a Premium membership but recently joined a family plan without cancelling my Premium beforehand. Does that mean I will still be charged separately for that account or is my Premium from beforeh...
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- Community Legend
- 166 Views
- 1 replies
- 0 likes
- 166 Views
- 1 replies
- 0 likes
Confusion with my payments
Hi,I have been receiving emails and notifications saying that my sportily premium will run out if I do not pay by a certain date.A few days ago I made three bank transactions towards Spotify paying more than what I should but my Spotify premium still...
- Hi, I have been receiving emails and notifications saying that my sportily premium will run out if I do not pay by a certain date. A few days ago I made three bank transactions towards Spotify ...
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- Community Legend
- 143 Views
- 1 replies
- 0 likes
- 143 Views
- 1 replies
- 0 likes
Solved!! Premium to premium familiar
I just enter in Premium familiar plan and I don't know how to go out from premium plan that I have before.
- I just enter in Premium familiar plan and I don't know how to go out from premium plan that I have before.
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- Spotify Star
- 254 Views
- 3 replies
- 0 likes
- 254 Views
- 3 replies
- 0 likes
Return one of the fees for the duplicate payment
I accidentally paid twice the student fee and I'm waiting for the confirmation, will you return one of the fees for the duplicate payment?
- I accidentally paid twice the student fee and I'm waiting for the confirmation, will you return one of the fees for the duplicate payment?
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- Community Legend
- 142 Views
- 1 replies
- 0 likes
- 142 Views
- 1 replies
- 0 likes
I need support
I need a support chat or something I can ask for support.. I really become anoying with this app (I'm a premium member)
- I need a support chat or something I can ask for support.. I really become anoying with this app (I'm a premium member)
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- Community Legend
- 124 Views
- 1 replies
- 0 likes
- 124 Views
- 1 replies
- 0 likes
Solved!! I have spotify family,i am trying to add a family member
But when they accept the invite and try to get into my library they can't get into it
- But when they accept the invite and try to get into my library they can't get into it
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- Spotify Star
- 268 Views
- 5 replies
- 0 likes
- 268 Views
- 5 replies
- 0 likes
Paid premium through my phone bill
Hi, I have paid for premium through my phone bill, but on my Spotify it is saying premium payment has not went through and asking me to update my details...The payment has went through on my phone bill, how do I fix this please?Thanks
- Hi, I have paid for premium through my phone bill, but on my Spotify it is saying premium payment has not went through and asking me to update my details... The payment has went through on my phon...
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- Casual Listener
- 159 Views
- 1 replies
- 0 likes
- 159 Views
- 1 replies
- 0 likes
Solved!! Charged with student premium, but need a refund since I bought normal premium
I bought student premium by accident, but bought the normal premium afterwards. Can I get a refund on the student premium (2,49 EUR)?
- I bought student premium by accident, but bought the normal premium afterwards. Can I get a refund on the student premium (2,49 EUR)?
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- Spotify Star
- 230 Views
- 3 replies
- 0 likes
- 230 Views
- 3 replies
- 0 likes
Problemas con spotify para estudiantes
Buenos días,ya hice la verificación del SheerID y fue todo correcto. Me fui al link que me adjuntaron en el correo de confirmación y me ponía que contactarían conmigo a través de otro correo para completar la suscripción. Todo esto fue el 03-05. Aún ...
- Buenos días, ya hice la verificación del SheerID y fue todo correcto. Me fui al link que me adjuntaron en el correo de confirmación y me ponía que contactarían conmigo a través de otro correo para c...
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- 111 Views
- 0 replies
- 0 likes
- 111 Views
- 0 replies
- 0 likes
Charged twice this month
Hello, I've been single premium since june 2016. This month I've been charged twice. What can I do? I've already checked the related FAQ with no solutions. I would be okay if they take the payment for 2 months.
- Hello, I've been single premium since june 2016. This month I've been charged twice. What can I do? I've already checked the related FAQ with no solutions. I would be okay if they take the payment fo...
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- Community Legend
- 141 Views
- 1 replies
- 0 likes
- 141 Views
- 1 replies
- 0 likes
I've paid for premium but i am still on free
Help! I've paid for premium twice and got the emails for both the reciepts. I had logged in and logged out of my account so many times, and reinstalled the app, but still my subscription did not change.
- Help! I've paid for premium twice and got the emails for both the reciepts. I had logged in and logged out of my account so many times, and reinstalled the app, but still my subscription did not chan...
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- Newbie
- 141 Views
- 2 replies
- 0 likes
- 141 Views
- 2 replies
- 0 likes