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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 16840 Views
  • 27 replies
  • 4 likes
  • 16840 Views
  • 27 replies
  • 4 likes

Superuser Contribution costo de cuenta premium

mi duda es q se me indica q por 3 meses de premium me cobran $9 y despues $99.00 por mes, q sucede son 99usd o me equivoco, si es asi es demasiado dinero y no creo q mis amistades paguen eso.

  • Newbie
  • mi duda es q se me indica q por 3 meses de premium me cobran $9 y despues $99.00 por mes, q sucede son 99usd o me equivoco, si es asi es demasiado dinero y no creo q mis amistades paguen eso.  
  • Aimee_T
  • Roadie
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Two accts?

Somehow, Ive managed to create two accts. My Facebook acct, and one with an Email address - Can I merge them so I dont loose all my daily mixes etc? I've taken a premium membership out on the Email address, and just want it to now link with the other...

  • Newbie
  • Somehow, Ive managed to create two accts. My Facebook acct, and one with an Email address - Can I merge them so I dont loose all my daily mixes etc? I've taken a premium membership out on the Email a...
  • Aimee_T
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Outdated username remains in Android APP after disconnecting Facebook

Hello all! Ive been using Spotify for several months, today I connected my account to FB, username was changed in Android APP and Desktop. After finding a friend, I disconnected FB in Desktop app settings (I use email login), name changed back to my ...

  • Casual Listener
  • Hello all! Ive been using Spotify for several months, today I connected my account to FB, username was changed in Android APP and Desktop. After finding a friend, I disconnected FB in Desktop app set...
  • 305 Views
  • 0 replies
  • 0 likes
  • Android
    Other
  • 305 Views
  • 0 replies
  • 0 likes

Superuser Contribution Conta premium

Boa noite realizei pagamento da conta Premium, foi debitado o valor do meu cartão, mais até agora nada, mostra como se eu não tivesse assinado nenhuma conta

  • Newbie
  • Boa noite realizei pagamento da conta Premium, foi debitado o valor do meu cartão, mais até agora nada, mostra como se eu não tivesse assinado nenhuma conta
  • Aimee_T
  • Roadie
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobrança indevida

Eu fui tentar usar a promoção de 3 meses por 1,99 e mostrou que não tenho direito, por já ter usado antes, só que me cobraram a mensalidade do spotify de 16,90 sem que eu tenho autorizado. Foi gerado automaticamente gostariam que fizessem o estorno p...

  • Newbie
  • Eu fui tentar usar a promoção de 3 meses por 1,99 e mostrou que não tenho direito, por já ter usado antes, só que me cobraram a mensalidade do spotify de 16,90 sem que eu tenho autorizado. Foi gerado...
  • Aimee_T
  • Roadie
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution PARA SPOTIFY

TENGO UNA SUSCRIPCION PREMIUN Y SOY FAMILIAR DEL TITULAR Y DICE QUE NO SE PUEDE VERIFICAR QUE VIVA EN EL MISMO DOMICILIO QUE EL TITULAR Y POR LO TANTO NO PUEDO ACTIVAR MI CUENTA (OBVIAMENTE VIVIMOS EN LA MISMA DIRECCION PUES ES MI HIJO )

  • Newbie
  • TENGO UNA SUSCRIPCION PREMIUN Y SOY FAMILIAR DEL TITULAR Y DICE QUE NO SE PUEDE VERIFICAR QUE VIVA EN EL MISMO DOMICILIO QUE EL TITULAR Y POR LO TANTO NO PUEDO ACTIVAR MI CUENTA (OBVIAMENTE VIVIMOS E...
  • Aimee_T
  • Roadie
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Have been paying dobbel since january.

Hi can you pay back the money I have payed to much since january. I have been paying dobbel every month from January

  • Newbie
  • Hi can you pay back the money I have payed to much since january. I have been paying dobbel every month from January
  • Melody
  • Spotify
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Problem Offer (3 months 0.99)

hi, about the special offer (3 months of Spotify Premium 0.99 euros, I'm from Italy) i can pay with my telephone operator (3 italia)?

  • Newbie
  • hi, about the special offer (3 months of Spotify Premium 0.99 euros, I'm from Italy) i can pay with my telephone operator (3 italia)?
  • cadmielp
  • Roadie
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Removing Headspace but keeping premium

So I signed up for headspace on top of my spotify student discount, but I barely use it so I want to cancel it. The only option I could see is to cancel both, but I dont want to have to sign up for the student discount and pay again. Thanks.

  • Casual Listener
  • So I signed up for headspace on top of my spotify student discount, but I barely use it so I want to cancel it. The only option I could see is to cancel both, but I dont want to have to sign up for t...
  • Tom
  • Community Legend
  • 317 Views
  • 3 replies
  • 0 likes
  • 317 Views
  • 3 replies
  • 0 likes

Solved!! Is it possible to take the 3 months offer with debit card?

Hi, i'm from México, i had premium like one year ago, but today i saw an offer: 3 months for $99mxn, i took it, but i have a question, the only payment option was credit card, but i only have debit card (visa), i fill the form with the data of my car...

  • Newbie
  • Hi, i'm from México, i had premium like one year ago, but today i saw an offer: 3 months for $99mxn, i took it, but i have a question, the only payment option was credit card, but i only have de...
  • Tom
  • Community Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Premium Subscription

I just paid my premium subscription via Cebuana Lhuiller. But my Spotify premium still not working.

  • Visitor
  • I just paid my premium subscription via Cebuana Lhuiller. But my Spotify premium still not working.
  • Tom
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Error while subscribing to premium

Hi! I'm so frustrated while subscribing back to premium (129 pesos load for 1 month). I've loaded recently to my other number since you still currently recognize the new number of globe (0956) to subscribe however, while subscribing, it says that my ...

  • Newbie
  • Hi! I'm so frustrated while subscribing back to premium (129 pesos load for 1 month). I've loaded recently to my other number since you still currently recognize the new number of globe (0956) to sub...
  • Tom
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Premium plötzlich weg trotz Bezahlung

Habe neulich Premium mit einer Geschenkkarte bezahlt und den Beleg bzw das es eingelöst wurde per E-Mail erhalten. (Das war am 24.05.17).Seit heute ist mein Premium weg und ich verstehe nicht warum?

  • Casual Listener
  • Habe neulich Premium mit einer Geschenkkarte bezahlt und den Beleg bzw das es eingelöst wurde per E-Mail erhalten. (Das war am 24.05.17). Seit heute ist mein Premium weg und ich verstehe nicht warum?
  • Diana28
  • Casual Listener
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Charged 9.99 but no actual premium

I noticed that I'd been charged 9.99 in my bank account transactions from Spotify, I had no idea I'd been charged for Premium because I'd been using Spotify unable to listen to music offline after downloading certain music. When I check my account it...

  • Newbie
  • I noticed that I'd been charged 9.99 in my bank account transactions from Spotify, I had no idea I'd been charged for Premium because I'd been using Spotify unable to listen to music offline after do...
  • Tom
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Wrong card charged

Hi,My latest payment has been suddenly charged from wrong card (my company's card) though earlier it has always been charged from my personal card. I have never changed the payment method. I'm using paypal for paying my subscription.

  • Newbie
  • Hi, My latest payment has been suddenly charged from wrong card (my company's card) though earlier it has always been charged from my personal card. I have never changed the payment method. I'm usin...
  • Maxim
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Spotify promotion

Hello, there's the promotion of spotify at 0,99/month for 3 months in my country. What i would like to know is if after the 3 months you can get spotify premium for students (5,99/month if i remember correctly) or you'll be stuck with 9,99/month.Than...

  • Casual Listener
  • Hello, there's the promotion of spotify at 0,99/month for 3 months in my country. What i would like to know is if after the 3 months you can get spotify premium for students (5,99/month if i remember...
  • aciko11
  • Casual Listener
  • 241 Views
  • 2 replies
  • 0 likes
  • 241 Views
  • 2 replies
  • 0 likes

Premium

I paid for premium once for 99 cents but it didn't work & I let it go & tried to get the student discount but it charged me & I still don't have premium.

  • Newbie
  • I paid for premium once for 99 cents but it didn't work & I let it go & tried to get the student discount but it charged me & I still don't have premium.
  • Maxim
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Payment refund

Hi!I was thinking of subscribing to a student's premium but I can not get it because it is intended for college students and I am a high school student. The money left my bank account and I would like to get the money back because the premium does no...

  • Newbie
  • Hi! I was thinking of subscribing to a student's premium but I can not get it because it is intended for college students and I am a high school student. The money left my bank account and I would l...
  • Maxim
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Solved!! Not eligible for premium offer

I saw there was an offer for 3 months of Spotify premium for 9 dkk, only if you've not had it before.I've only had Spotify unlimited. Never had premium, since you can't downgrade to unlimited anymore. Does unlimited count as premium?Can't find any co...

  • Casual Listener
  • I saw there was an offer for 3 months of Spotify premium for 9 dkk, only if you've not had it before. I've only had Spotify unlimited. Never had premium, since you can't downgrade to unlimited any...
  • Saney
  • Casual Listener
  • 546 Views
  • 1 replies
  • 0 likes
  • 546 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription bought.. but not working

So I bought a 3 month subscription for .99 cents and I have the receipt, but my account in the app says it's a free account... what do i do?

  • Newbie
  • So I bought a 3 month subscription for .99 cents and I have the receipt, but my account in the app says it's a free account... what do i do?
  • Melody
  • Spotify
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes