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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 16969 Views
  • 27 replies
  • 4 likes
  • 16969 Views
  • 27 replies
  • 4 likes

Charged 9.99 but no actual premium

I noticed that I'd been charged 9.99 in my bank account transactions from Spotify, I had no idea I'd been charged for Premium because I'd been using Spotify unable to listen to music offline after downloading certain music. When I check my account it...

  • Newbie
  • I noticed that I'd been charged 9.99 in my bank account transactions from Spotify, I had no idea I'd been charged for Premium because I'd been using Spotify unable to listen to music offline after do...
  • Tom
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Wrong card charged

Hi,My latest payment has been suddenly charged from wrong card (my company's card) though earlier it has always been charged from my personal card. I have never changed the payment method. I'm using paypal for paying my subscription.

  • Newbie
  • Hi, My latest payment has been suddenly charged from wrong card (my company's card) though earlier it has always been charged from my personal card. I have never changed the payment method. I'm usin...
  • Maxim
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Spotify promotion

Hello, there's the promotion of spotify at 0,99/month for 3 months in my country. What i would like to know is if after the 3 months you can get spotify premium for students (5,99/month if i remember correctly) or you'll be stuck with 9,99/month.Than...

  • Casual Listener
  • Hello, there's the promotion of spotify at 0,99/month for 3 months in my country. What i would like to know is if after the 3 months you can get spotify premium for students (5,99/month if i remember...
  • aciko11
  • Casual Listener
  • 241 Views
  • 2 replies
  • 0 likes
  • 241 Views
  • 2 replies
  • 0 likes

Premium

I paid for premium once for 99 cents but it didn't work & I let it go & tried to get the student discount but it charged me & I still don't have premium.

  • Newbie
  • I paid for premium once for 99 cents but it didn't work & I let it go & tried to get the student discount but it charged me & I still don't have premium.
  • Maxim
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Payment refund

Hi!I was thinking of subscribing to a student's premium but I can not get it because it is intended for college students and I am a high school student. The money left my bank account and I would like to get the money back because the premium does no...

  • Newbie
  • Hi! I was thinking of subscribing to a student's premium but I can not get it because it is intended for college students and I am a high school student. The money left my bank account and I would l...
  • Maxim
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Solved!! Not eligible for premium offer

I saw there was an offer for 3 months of Spotify premium for 9 dkk, only if you've not had it before.I've only had Spotify unlimited. Never had premium, since you can't downgrade to unlimited anymore. Does unlimited count as premium?Can't find any co...

  • Casual Listener
  • I saw there was an offer for 3 months of Spotify premium for 9 dkk, only if you've not had it before. I've only had Spotify unlimited. Never had premium, since you can't downgrade to unlimited any...
  • Saney
  • Casual Listener
  • 548 Views
  • 1 replies
  • 0 likes
  • 548 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription bought.. but not working

So I bought a 3 month subscription for .99 cents and I have the receipt, but my account in the app says it's a free account... what do i do?

  • Newbie
  • So I bought a 3 month subscription for .99 cents and I have the receipt, but my account in the app says it's a free account... what do i do?
  • Melody
  • Spotify
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Mistakenly subscribed on different account

I made a Spotify account back then, and I forget the password. I simply clicked 'Connect To Facebook', so I used my Spotify well within that time.Now I want to subscribe for Premium, but I accidently and mistakenly subscribed on the account which I'v...

  • Newbie
  • I made a Spotify account back then, and I forget the password. I simply clicked 'Connect To Facebook', so I used my Spotify well within that time. Now I want to subscribe for Premium, but I accide...
  • Jacob
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not working

I payed .99 cents for 3 months and it's not working...

  • Newbie
  • I payed .99 cents for 3 months and it's not working...
  • Agiovanni
  • Newbie
  • 271 Views
  • 4 replies
  • 0 likes
  • 271 Views
  • 4 replies
  • 0 likes

Superuser Contribution Does Premium mean unlimited access anywhere?

I am moving to Jordan in a few weeks, a country where Spotify is not active. However, if I were to upgrade to Premium, would that mean I get to access it there? Plus, would I have access to everything, not just playlists?

  • Newbie
  • I am moving to Jordan in a few weeks, a country where Spotify is not active. However, if I were to upgrade to Premium, would that mean I get to access it there? Plus, would I have access to everythin...
  • Julian
  • Moderator
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Não consigo contrtar o premum

Já tentei cadastrar com dois cartões diferentes, porém sempre aparece uma mensagem dizendo que o servoço do cartão não está em bom dia, e pede para tentar outra forma de pagamento ou cadastrar outro dia. Estou tentando cadastrar a uma semana, mas o r...

  • Casual Listener
  • Já tentei cadastrar com dois cartões diferentes, porém sempre aparece uma mensagem dizendo que o servoço do cartão não está em bom dia, e pede para tentar outra forma de pagamento ou cadastrar outro ...
  • carla18
  • Casual Listener
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doesn't Work

My premium account for 0'99 doesn't Work whats wrong help me

  • Newbie
  • My premium account for 0'99 doesn't Work whats wrong help me
  • Julian
  • Moderator
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium subscription

: I tried to sign up for the 99 cents 3 month trial using an email you sent me. When I entered my information and tried to enroll, I received a notice that there was a problem with my payment. I confirmed my credit card information and tried again. I...

  • Newbie
  • : I tried to sign up for the 99 cents 3 month trial using an email you sent me. When I entered my information and tried to enroll, I received a notice that there was a problem with my payment. I conf...
  • Julian
  • Moderator
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium-dirección familar

Tengo cuenta premium familiar, con acceso para mi esposa y mis dos hijas. Hace unos días les dieron de baja a ellas porque la dirección familiar que tenían en sus cuentas no coincidían con la mía. Cuando intento comprobar mi dirección en mi cuenta, n...

  • Newbie
  • Tengo cuenta premium familiar, con acceso para mi esposa y mis dos hijas. Hace unos días les dieron de baja a ellas porque la dirección familiar que tenían en sus cuentas no coincidían con la mía. Cu...
  • Julian
  • Moderator
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Fim de teste

Boa noite. Entrei no teste premium de 60 dias, daria 60 dias hoje, dia 28/05/17, pois bem, cancelei a conta hoje, gostaria de saber se serei cobrada por ter cancelado exatamente quando completou 60 dias, ou se não serei cobrada, pois quando cancelei ...

  • Newbie
  • Boa noite. Entrei no teste premium de 60 dias, daria 60 dias hoje, dia 28/05/17, pois bem, cancelei a conta hoje, gostaria de saber se serei cobrada por ter cancelado exatamente quando completou 60 d...
  • itu_
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

No me dejan tener spotify premium

e intentado pagar con 4 tarjetas difenretnes todas con fondos y permiso del mismo banco para poder hacer este tipo de compras

  • Newbie
  • e intentado pagar con 4 tarjetas difenretnes todas con fondos y permiso del mismo banco para poder hacer este tipo de compras
  • itu_
  • Community Legend
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

cobro de spotify sin autorizacion

Ya van dos cobros que se realizan a mi TDC a nombre de [redacted] Spotify, y yo no uso la aplicación premium, es más nisiquiera había dado de alta ese número de tarjeta en Spotify. Exijo una aclaración y mi reembolso.

  • Newbie
  • Ya van dos cobros que se realizan a mi TDC a nombre de [redacted] Spotify, y yo no uso la aplicación premium, es más nisiquiera había dado de alta ese número de tarjeta en Spotify. Exijo una acl...
  • itu_
  • Community Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Little help for Spotify Gift Card

Hello, we all know that Spotify have three kind of gift card which is green, yellow and blue. The problem now is I only know green is for 1 month premium. Can I ask how about yellow and the blue one? Little suggestion to Spotify, instead of put the p...

  • Newbie
  • Hello, we all know that Spotify have three kind of gift card which is green, yellow and blue. The problem now is I only know green is for 1 month premium. Can I ask how about yellow and the blue one?...
  • Julian
  • Moderator
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Still charged me for premium but...

I paid for the student subscription however I couldn't provide proof so I'm still on the free subscription however it still charged me but I'm not on premium. Can I get my money back? Thanks

  • Newbie
  • I paid for the student subscription however I couldn't provide proof so I'm still on the free subscription however it still charged me but I'm not on premium. Can I get my money back? Thanks
  • Jiana
  • Community Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes