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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6170 Views
  • 23 replies
  • 2 likes
  • 6170 Views
  • 23 replies
  • 2 likes

Payment

Just checked my account and looks like im being charged for premium allthough I have checked my two accounts and none of the are premium. Can I somehow trace the payment to a spotify-account?

  • Newbie
  • Just checked my account and looks like im being charged for premium allthough I have checked my two accounts and none of the are premium. Can I somehow trace the payment to a spotify-account?
  • Robert_W
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Solved!! Switching accounts

My son has a student premium account. I wish to set up a family account and invite him as it will work out cheaper. What is the correct procedure? Do I cancel his Direct Debit? He's worried he'll lose all his playlists too when he switches over!

  • Regular
  • My son has a student premium account. I wish to set up a family account and invite him as it will work out cheaper. What is the correct procedure? Do I cancel his Direct Debit? He's worried he'll los...
  • Robert_W
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Solved!! Premium problem

Hey guys,love your app. I'm using it for more the a year now as premium. Today i saw, that my premium family packet is turned off and when i logged in the website it sayid i had to buy it again. but now its costs "S/ 28.90" insted of the normal 14,99...

  • Music Fan
  • Hey guys, love your app. I'm using it for more the a year now as premium. Today i saw, that my premium family packet is turned off and when i logged in the website it sayid i had to buy it again. bu...
  • Robert_W
  • Community Legend
  • 663 Views
  • 19 replies
  • 0 likes
  • 663 Views
  • 19 replies
  • 0 likes

Superuser Contribution Spotify on my ee bill

For some reason as an extra charge I have 9.99 in my ee bill I haven't purchased anything and subscriptions should come from my bank account surely?

  • Newbie
  • For some reason as an extra charge I have 9.99 in my ee bill I haven't purchased anything and subscriptions should come from my bank account surely?
  • JuanCamilo
  • Roadie
  • 548 Views
  • 1 replies
  • 0 likes
  • 548 Views
  • 1 replies
  • 0 likes

Solved!! Payments

I made my payment for my premium and called my bank to make sure the payment went through and it did but I still cant listen to my subscription

  • Newbie
  • I made my payment for my premium and called my bank to make sure the payment went through and it did but I still cant listen to my subscription
  • kejt_
  • Community Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Mi direccion no coincide

Tenemos el plan familiar y al parecer no coincide mi dirección con la de mi hermana, mi hermana no recuerda cual puso, qué hago?

  • Newbie
  • Tenemos el plan familiar y al parecer no coincide mi dirección con la de mi hermana, mi hermana no recuerda cual puso, qué hago?
  • itu_
  • Community Legend
  • 3621 Views
  • 3 replies
  • 0 likes
  • 3621 Views
  • 3 replies
  • 0 likes

Superuser Contribution I am being billed for an account that isn't mine and I want it stopped

I am being billed for an account that isn't mine, and I can't seem to contact anyone to get it stopped. I want this billing to stop immediately, so who do I contact? This has been happening for awhile, and I can't seem to get anyone to solve the prob...

  • Newbie
  • I am being billed for an account that isn't mine, and I can't seem to contact anyone to get it stopped. I want this billing to stop immediately, so who do I contact? This has been happening for awhil...
  • user-removed
  • Not applicable
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Adding to Premium Family

I'm trying to add my husband to my premium family subscription but it says he already is already a member of another family plan - what to do?? Thanks

  • Newbie
  • I'm trying to add my husband to my premium family subscription but it says he already is already a member of another family plan - what to do?? Thanks
  • Maxim
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Family subscription cancelled by Spotify

I just received a message saying that Spotify could not confirm that I am part of my wife family and therefore they cancelled my premium subscription!!!! I had several playlists, downloads, etc... everything lost now!!!! What a shame!!! Please how sh...

  • Casual Listener
  • I just received a message saying that Spotify could not confirm that I am part of my wife family and therefore they cancelled my premium subscription!!!! I had several playlists, downloads, etc... ev...
  • alvindes
  • Casual Listener
  • 1211 Views
  • 3 replies
  • 2 likes
  • 1211 Views
  • 3 replies
  • 2 likes

I cant buy premium

I started a playlist and wanted to download the music to play offline but it says i need premium but it doesnt give me the option to get premium

  • Newbie
  • I started a playlist and wanted to download the music to play offline but it says i need premium but it doesnt give me the option to get premium
  • kejt_
  • Community Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Track-ed

One of my favorite Spotify additions was the monthly Track-ed emails with a summary of what I had been listening to. I recieved them August-October of 2016 and the usual year in review in December, but haven't had any in the new year. Is this somethi...

  • Newbie
  • One of my favorite Spotify additions was the monthly Track-ed emails with a summary of what I had been listening to. I recieved them August-October of 2016 and the usual year in review in December, b...
  • MattSuda
  • Spotify Star
  • 161 Views
  • 1 replies
  • 1 likes
  • 161 Views
  • 1 replies
  • 1 likes

Premium Family Complaint

I've been a Spotify user for years now. I share my account with two other users and since the beginning have wondered why I can't play music at the same time while the others are listening on their device. So recently I upgraded to the Family plan, t...

  • Newbie
  • I've been a Spotify user for years now. I share my account with two other users and since the beginning have wondered why I can't play music at the same time while the others are listening on their d...
  • MattSuda
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Re: Spotify Payment / Accounting System Failure

i also have issues with making a payment i use my prepaid service to make a payment but it always says insufficient funds. i have the enough load to cover the payment i've been processing the payment since wednesday.

  • Casual Listener
  • i also have issues with making a payment i use my prepaid service to make a payment but it always says insufficient funds. i have the enough load to cover the payment i've been processing the payment...
  • krystal15
  • Casual Listener
  • 202 Views
  • 2 replies
  • 0 likes
  • 202 Views
  • 2 replies
  • 0 likes

Lost all music since upgrading to premium

Hi- I have had spotify FREE for a while and have just upgraded to premium and ALL my music has disappeared- like it is a whole new account. PLEASE can someone help me?!

  • Casual Listener
  • Hi- I have had spotify FREE for a while and have just upgraded to premium and ALL my music has disappeared- like it is a whole new account. PLEASE can someone help me?!
  • MattSuda
  • Spotify Star
  • 181 Views
  • 3 replies
  • 0 likes
  • 181 Views
  • 3 replies
  • 0 likes

Double Charge

I switched my account from premium to the student discount but I'm getting charged for both... not trynna spend $15 a month. How do I fix this and get my money back?

  • Newbie
  • I switched my account from premium to the student discount but I'm getting charged for both... not trynna spend $15 a month. How do I fix this and get my money back?
  • MattSuda
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Solución a la suscripción del plan familiar

Hola que tal a todos, me gustaría compartir esta solución a un problema que quizás muchos tengamos. El problema radica en que, a consecuencia de que Spotify cambió sus términos y condiciones, todos los integrantes del plan familiar deben demostrar qu...

  • Regular
  • Hola que tal a todos, me gustaría compartir esta solución  a un problema que quizás muchos tengamos. El problema radica en que, a consecuencia de que Spotify cambió sus términos y condiciones, t...
  • 330 Views
  • 0 replies
  • 0 likes
  • 330 Views
  • 0 replies
  • 0 likes

I cancelled my premium but I was still charged

My premium trial was supposed to end yesterday but I cancelled it around noon. I was just wondering if I cancelled it too late and if that was why it charged me. I'm not too worried about it, just curious! Thanks!

  • Newbie
  • My premium trial was supposed to end yesterday but I cancelled it around noon. I was just wondering if I cancelled it too late and if that was why it charged me. I'm not too worried about it, just cu...
  • MattSuda
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Premium Problem

yesterday to pay the premium at an oxxo but when I wanted to enter when you want to download music, spotify, I said that I had to pay the $ 100 that asks, but already pay them, help!

  • Casual Listener
  • yesterday to pay the premium at an oxxo but when I wanted to enter when you want to download music, spotify, I said that I had to pay the $ 100 that asks, but already pay them, help!
  • MattSuda
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Paid too much in six months

Hello, i'm from Denmark. I looked at my payments through today and so that I have paid 149 DKK instead of99 DKK , what should I do? And I don't have spotify family so it's not that.. - Mathilde

  • Casual Listener
  • Hello, i'm from Denmark.  I looked at my payments through today and so that I have paid 149 DKK instead of 99 DKK , what should I do? And I don't have spotify family so it's not that..  ...
  • MattSuda
  • Spotify Star
  • 208 Views
  • 3 replies
  • 0 likes
  • 208 Views
  • 3 replies
  • 0 likes

Premium

ayer pague en un oxxo el premium, pero cuando quise ingresar en spotify, al momento de querer descargar la musica, me decia que tenia que pagar los 100$ que pide, pero ya los pague, AYUDA!!!, cuando se activa

  • Casual Listener
  • ayer pague en un oxxo el premium, pero cuando quise ingresar en spotify, al momento de querer descargar la musica, me decia que tenia que pagar los 100$ que pide, pero ya los pague, AYUDA!!!, cuando ...
  • alanvalenciano
  • Casual Listener
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes