Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 62419 Views
- 43 replies
- 3 likes
- 62419 Views
- 43 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 8080 Views
- 23 replies
- 2 likes
- 8080 Views
- 23 replies
- 2 likes
Being charged for premium, but cannot find my account
Hi, I had/have a premium account which I have paid for several months. Suddenly the status changed to Free, although I am being charged for monthly fee. Can you please put me back on my premium account? Eventually how to cancel the draw from my bank?
- Hi, I had/have a premium account which I have paid for several months. Suddenly the status changed to Free, although I am being charged for monthly fee. Can you please put me back on my prem...
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- Spotify Star
- 118 Views
- 1 replies
- 0 likes
- 118 Views
- 1 replies
- 0 likes
Overcharged my card again
I cancelled my subscription for a second time and I'm hoping I actually get refunded this time or am I supposed to let spotify take my money and leave me with this $35 overdraft fee.
- I cancelled my subscription for a second time and I'm hoping I actually get refunded this time or am I supposed to let spotify take my money and leave me with this $35 overdraft fee.
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- Spotify Star
- 108 Views
- 1 replies
- 0 likes
- 108 Views
- 1 replies
- 0 likes
Charged, but not upgraded.
So my account was charged, had just enough to upgrade, but I was not upgraded. Is there any way I could get refunded and repurchase or....?
- So my account was charged, had just enough to upgrade, but I was not upgraded. Is there any way I could get refunded and repurchase or....?
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- Spotify Star
- 108 Views
- 1 replies
- 0 likes
- 108 Views
- 1 replies
- 0 likes
double charged!
is the first month really free because i was just double charged a month in. Not only that but it seems i cannot find a customer service number to complain! HELP
- is the first month really free because i was just double charged a month in. Not only that but it seems i cannot find a customer service number to complain! HELP
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- Spotify Star
- 117 Views
- 1 replies
- 0 likes
- 117 Views
- 1 replies
- 0 likes
Charged but not on premium anymore!
Hi, I used to have a premium account but stopped it a few months ago. Just been reviewing my statements and I've been charged the last two months even though I'm definitely not still premium (I've got adverts!)Just gone through the process of checkin...
- Hi, I used to have a premium account but stopped it a few months ago. Just been reviewing my statements and I've been charged the last two months even though I'm definitely not still premium (I've go...
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- Spotify Star
- 126 Views
- 1 replies
- 0 likes
- 126 Views
- 1 replies
- 0 likes
Solved!! Abonnement étudiant
Bonjour,Je suis étudiant dans un lycée qui ne figure pas sur la liste pour souscrire à un abonnement premium au tarif étudiant. Comment faire pour que je puisse bénéficier du tarif étudiant ?Merci pour votre réponse.
- Bonjour, Je suis étudiant dans un lycée qui ne figure pas sur la liste pour souscrire à un abonnement premium au tarif étudiant. Comment faire pour que je puisse bénéficier du tarif étudiant ? Merc...
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- Spotify Star
- 587 Views
- 1 replies
- 0 likes
- 587 Views
- 1 replies
- 0 likes
account charged even though not suscribed
I tried to get the student Spotify premium but my school wasn't eligible so I decided to just get the regular Spotify premium. I went to look at my bank statement and I have been charged for both the student and regular premium. I cancelled my regula...
- I tried to get the student Spotify premium but my school wasn't eligible so I decided to just get the regular Spotify premium. I went to look at my bank statement and I have been charged for both the...
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- Spotify Star
- 162 Views
- 1 replies
- 0 likes
- 162 Views
- 1 replies
- 0 likes
Cargos extra a la tarjeta
Hola a todos. No sé que hacer. Intenté aprovechar la promoción de Spotify Premium para universitarios y lo único que logré fue que realizaran 4 cargos a la tarjeta y aparte tuve que pagar el Premium estandar. ¿Qué puedo hacer?
- Hola a todos. No sé que hacer. Intenté aprovechar la promoción de Spotify Premium para universitarios y lo único que logré fue que realizaran 4 cargos a la tarjeta y aparte tuve que pagar el Premium ...
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- Spotify Star
- 303 Views
- 1 replies
- 0 likes
- 303 Views
- 1 replies
- 0 likes
Change email and change subscription plan
Hi! I am planning to change my subscription plan from premium to student premium, however I have encountered the following problems:1. My spotify account is currently sync with my Faceboook account, which is registered with the e-mail that I am no lo...
- Hi! I am planning to change my subscription plan from premium to student premium, however I have encountered the following problems: 1. My spotify account is currently sync with my Facebooo...
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- Spotify Star
- 123 Views
- 1 replies
- 0 likes
- 123 Views
- 1 replies
- 0 likes
Being charged after ending premium
I cancelled my premium substitution in December and they're still charging me. I've tried to get help multiple times and they haven't provided me with any real help. I need a freedom and for them to stop charging me.
- I cancelled my premium substitution in December and they're still charging me. I've tried to get help multiple times and they haven't provided me with any real help. I need a freedom and for them to ...
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- Spotify Star
- 152 Views
- 1 replies
- 0 likes
- 152 Views
- 1 replies
- 0 likes
Double Charged when I signed up for Student Premium
I was double charged the $4.99+tax cost as soon as I signed up for the student discounted Premium Package. I searched the help options on this spotify website and nothing gave me an answer... i wound up reading hundreds of messages from other people ...
- I was double charged the $4.99+tax cost as soon as I signed up for the student discounted Premium Package. I searched the help options on this spotify website and nothing gave me an answer... i wound...
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- Spotify Star
- 330 Views
- 2 replies
- 0 likes
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Double ChargePayment Problems
- 330 Views
- 2 replies
- 0 likes
7 day free trial
I wanted to use the 7 day free trial to see if I wanted to get the premium, I had it a few years ago but i don't properly remember what it was like. I didn't want to buy premium and realise that free was just as good so I decided I would get the 7 da...
- I wanted to use the 7 day free trial to see if I wanted to get the premium, I had it a few years ago but i don't properly remember what it was like. I didn't want to buy premium and realise that free...
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- Spotify Star
- 398 Views
- 2 replies
- 0 likes
- 398 Views
- 2 replies
- 0 likes
Change of place premium
So I was previously based in the UK, where I paid for premium. After university, I moved back to the US; however, the payment was still charged to the UK card. I tried to pay with my US credit card for premium, but it won't accept my payment. Further...
- So I was previously based in the UK, where I paid for premium. After university, I moved back to the US; however, the payment was still charged to the UK card. I tried to pay with my US credit card f...
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- Spotify Star
- 174 Views
- 1 replies
- 0 likes
- 174 Views
- 1 replies
- 0 likes
Premium
Signed up. Provided my cc information for premium and it has me on standard. I don't want to be charged double.
- Signed up. Provided my cc information for premium and it has me on standard. I don't want to be charged double.
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- Spotify Star
- 134 Views
- 1 replies
- 0 likes
- 134 Views
- 1 replies
- 0 likes
Would like to renew my student discount and never received an email
I am still a student but have been getting charged 9.99/mo after my 12 months expired; I never saw an email to renew my 12 months after that. How do I contact spotify to get my discount again?
- I am still a student but have been getting charged 9.99/mo after my 12 months expired; I never saw an email to renew my 12 months after that. How do I contact spotify to get my discount again?
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- Spotify Star
- 127 Views
- 1 replies
- 0 likes
- 127 Views
- 1 replies
- 0 likes
Solved!! restart subscription where's my playlists?
I want to re-start my Premium Subscription, how can I retrieve my old playlists?
- I want to re-start my Premium Subscription, how can I retrieve my old playlists?
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- Spotify Star
- 252 Views
- 1 replies
- 0 likes
- 252 Views
- 1 replies
- 0 likes
Changing country if other people are in my family membership?
So my predicament is, I'm currently the administrator for my family subscription in Australia. I'm looking into overseas work (engineer) and was wondering, if I changed my country while I have my family still in Australia, will they all be booted out...
- So my predicament is, I'm currently the administrator for my family subscription in Australia. I'm looking into overseas work (engineer) and was wondering, if I changed my country while I have my fam...
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- Spotify Star
- 100 Views
- 1 replies
- 0 likes
- 100 Views
- 1 replies
- 0 likes
Solved!! Canceling Subscription Day I Got it
If I cancel my subscription the same day I bought it will it instantly not let me use it for the rest of the month?
- If I cancel my subscription the same day I bought it will it instantly not let me use it for the rest of the month?
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- Roadie
- 150 Views
- 1 replies
- 0 likes
- 150 Views
- 1 replies
- 0 likes
Charged but I don't have premium
I was sighing up to get the student discount and I put my card info in and everything, at the end I had to verify my college, didn't know it was for college students so I backed out. Why am I still being charged $5? My subscription status is still fr...
- I was sighing up to get the student discount and I put my card info in and everything, at the end I had to verify my college, didn't know it was for college students so I backed out. Why am I still b...
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- Casual Listener
- 151 Views
- 2 replies
- 0 likes
- 151 Views
- 2 replies
- 0 likes
Upgraded to family premium but still getting charged
I upgraded to family premium, but have just been charged for my old, single person premium subscription, despite the site saying that i can upgrade and all charges for the old one would automatically stop. I upgraded over a month ago now!
- I upgraded to family premium, but have just been charged for my old, single person premium subscription, despite the site saying that i can upgrade and all charges for the old one would automatically...
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- Roadie
- 130 Views
- 1 replies
- 0 likes
- 130 Views
- 1 replies
- 0 likes