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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6227 Views
  • 23 replies
  • 2 likes
  • 6227 Views
  • 23 replies
  • 2 likes

unable to start family premium

Hello,We wanted to start a family premium but because our creditcard is registered on a dutch adress due to the fact that I work in the Netherlands but live in Belgium, it`s not possible to start the family package. How can we solve this? grThomas

  • Newbie
  • Hello, We wanted to start a family premium but because our creditcard is registered on a dutch adress due to the fact that I work in the Netherlands but live in Belgium, it`s not possible to start t...
  • Billy-J
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't pay for a subscription

Hey! I also faced a problem when paying for a DUO subscription. I tried to do this with several of my cards, waited for several hours, tried incognito mode and other devices. Nothing helped.

  • Casual Listener
  • Hey!   I also faced a problem when paying for a DUO subscription. I tried to do this with several of my cards, waited for several hours, tried incognito mode and other devices. Nothing helped.
  • Ivan
  • Spotify Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Duo

PlanPremium - Spotify DuoCountryColombiaOperating System(Android, Windows 10 My Question or Issue Why even if I have Spotify duo, I still have issues by playing music ONLINE on 2 devices AT THE SAME TIME.If that's not possible, that plan it's a scam,...

  • Visitor
  •   Plan Premium - Spotify Duo Country Colombia Operating System (Android, Windows 10   My Question or Issue   Why even if I have Spotify duo, I still have issues by playing mu...
  • Ivan
  • Spotify Legend
  • 1723 Views
  • 5 replies
  • 0 likes
  • 1723 Views
  • 5 replies
  • 0 likes

Superuser Contribution Valor errado na cobrança

Oi boa noite, tenho o Spotify Premium universitário porem ta sendo cobrado o valor do plano completo de 16,90 e não o valor reduzido. O que eu faço?

  • Visitor
  • Oi boa noite, tenho o Spotify Premium universitário porem ta sendo cobrado o valor do plano completo de 16,90 e não o valor reduzido. O que eu faço?  
  • Elena
  • Moderator
  • 558 Views
  • 1 replies
  • 0 likes
  • 558 Views
  • 1 replies
  • 0 likes

Superuser Contribution CANT USE STUDENT PROMOTION

I have applied for student account although I wasn't being charged for the discounted price. My account is on hold due to a payment issue and I realized that I cant start the student subscription because It says I have already used the promotion. Cou...

  • Visitor
  •   I have applied for student account although I wasn't being charged for the discounted price. My account is on hold due to a payment issue and I realized that I cant start the student&nbs...
  • Katerina
  • Spotify Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu For Students Not Loggin In

PlanStudent PremiumCountryUSDeviceLAptopOperating SystemWindows My Question or IssueI have a student premium account that is linked to hulu/spotify but when I click on the link under "my services" both of them ask me to login. My spotify login doesn'...

  • Newbie
  • Plan Student Premium Country US Device LAptop Operating System Windows   My Question or Issue I have a student premium account that is linked to hulu/spotify but when I click on the li...
  • Katerina
  • Spotify Legend
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to Switch Plans

PlanPremium > FreeCountryUSA Device(Samsung Galaxy S8+, Dell Inspiron)Operating System(Android Oreo, Windows 10) My Question or IssueHas anyone ever successfully switched Spotify plans? I used to have Premium and tried to switch to Duo but kept getti...

  • Visitor
  • Plan Premium > Free Country USA   Device (Samsung Galaxy S8+, Dell Inspiron) Operating System (Android Oreo, Windows 10)   My Question or Issue Has anyone ever successful...
  • Mihail
  • Spotify Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Spotify Charges more than P129.00

PlanPremiumCountryPhilippines My Question or IssueI availed the P129.00 premium account on August 16, 2020 but when I checked my bank account monitoring, Spotify deducted P131.58. I checked the receipts via https://www.spotify.com/us/account/subscrip...

  • Visitor
  • Plan Premium Country Philippines   My Question or Issue I availed the P129.00 premium account on August 16, 2020 but when I checked my bank account monitoring, Spotify deducted P131.58. I ...
  • OneByBoo
  • Roadie
  • 503 Views
  • 1 replies
  • 0 likes
  • 503 Views
  • 1 replies
  • 0 likes

combining a single account and a family account

Hi, my boyfriend is moving in, he pays for a single membership and I pay for a family membership for me and the kids. How can I add him to my family account and him cancel his subscription without him lossing all his playlists?

  • Visitor
  • Hi,  my boyfriend is moving in, he pays for a single membership and I pay for a family membership for me and the kids.  How can I add him to my family account and him cancel his subscriptio...
  • Emilia_8
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

payment

Plan Free/Premium PremiumCountry Finland Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy payment card had to be cancelled and now, as I have my new card, I don't ...

  • Visitor
  • Plan  Free/Premium Premium Country Finland   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Ques...
  • Billy-J
  • Spotify Star
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Your payment method and country don't match.

PlanPremiumCountryDenmark DeviceiPhone 8Operating SystemiOS 10 My Question or IssueI used to be on a family plan, but moved from Norway to Denmark last month and hence quite the family plan. Intended to upgrade to premium today, and changed my locati...

  • Newbie
  • Plan Premium Country Denmark   Device iPhone 8 Operating System iOS 10   My Question or Issue I used to be on a family plan, but moved from Norway to Denmark last month and hence...
  • Billy-J
  • Spotify Star
  • 2091 Views
  • 1 replies
  • 0 likes
  • 2091 Views
  • 1 replies
  • 0 likes

Could not join duo premium due to previous plan

Hello!I'm having a trouble accepting duo premium invite from my fiance. He paid for the plan, specified our shared location (in Russia) in his profile and received the invite link. I'm getting error message in Russian saying I should wait for a year ...

  • Visitor
  • Hello! I'm having a trouble accepting duo premium invite from my fiance. He paid for the plan, specified our shared location (in Russia) in his profile and received the invite link. I'm getting er...
  • Billy-J
  • Spotify Star
  • 1656 Views
  • 1 replies
  • 0 likes
  • Duo
    duo plan
    Family invite
  • 1656 Views
  • 1 replies
  • 0 likes

Spotify cant charge for the service - Argentina

PlanPremiumCountryArgentinaOperating SystemAndroid, Windows, Linux My Question or IssueSpotify says it can{t charge for the service, that theres an error with the debit card. I called to the bank and there is no problem at all. I also have APV and th...

  • Visitor
  • Plan Premium Country Argentina Operating System Android, Windows, Linux   My Question or Issue Spotify says it can{t charge for the service, that theres an error with the debit card. I c...
  • Billy-J
  • Spotify Star
  • 496 Views
  • 1 replies
  • 0 likes
  • 496 Views
  • 1 replies
  • 0 likes

Re: Error when attempting to redeem Google Nest Mini

PLAN student premium COUNTRYCanadaDeviceApple XS MAXOperating Systemios 14.0My Question or IssueI tried to redeem the free Google Nest Mini, however, every time I go to link my account the message appears: Uh oh, There was a problem.An unexpected err...

  • Visitor
  • PLAN  student premium  COUNTRY Canada Device Apple XS MAX Operating System ios 14.0 My Question or Issue I tried to redeem the free Google Nest Mini, however, every time I go to li...
  • NISES
  • Visitor
  • 1414 Views
  • 5 replies
  • 2 likes
  • 1414 Views
  • 5 replies
  • 2 likes

HELP HELP HELP! Spotify double charging me in the UAE and USA

i moved to the USA a year ago from the UAE. I changed my country on the account to the US, and i have a family premium account. Every month i keep getting changed in the UAE AED19 whereas i have changed countries and i pay about $14 per month here in...

  • Visitor
  • i moved to the USA a year ago from the UAE. I changed my country on the account to the US, and i have a family premium account.    Every month i keep getting changed in the UAE AED19 wher...
  • Joel-M
  • Composer
  • 351 Views
  • 2 replies
  • 0 likes
  • 351 Views
  • 2 replies
  • 0 likes

I canceled but it still took my payment

PlanI canceled premiumCountryUSADeviceMoto Z4Operating SystemAndroid My Question or IssueAs soon as I canceled my plan it took out the $9.99, I just went to go get premium again but realized it took out the $9.99 even though I canceled it before.

  • Visitor
  • Plan I canceled premium Country USA Device Moto Z4 Operating System Android   My Question or Issue As soon as I canceled my plan it took out the $9.99, I just went to go get premium ag...
  • Maxim
  • Spotify Star
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Does my existing library copy onto both accounts in Spotify Duo

PlanPremiumCountryUKDeviceALLOperating SystemALL My Question or IssueI am thinking about upgrading to a Premium Duo account and wanted to know when the account is initially opened, do both accounts start with all the songs/playlists etc on my existin...

  • Newbie
  • Plan Premium Country UK Device ALL Operating System ALL   My Question or Issue I am thinking about upgrading to a Premium Duo account and wanted to know when the account is initially o...
  • AdamDam
  • Spotify Star
  • 933 Views
  • 1 replies
  • 0 likes
  • Premium Duo
  • 933 Views
  • 1 replies
  • 0 likes

Solved!! HOw to Downgrade from Premium Family to Premium?

This may be strange.. I just checked my subscription and it says I have Premium Family, funny but I never signed up for it. Then I looked under the manage members and there was a person attached to my account I have never heard of before. So this was...

  • Casual Listener
  • This may be strange.. I just checked my subscription and it says I have Premium Family, funny but I never signed up for it.  Then I looked under the manage members and there was a person attache...
  • cbredesen
  • Casual Listener
  • 4053 Views
  • 4 replies
  • 0 likes
  • 4053 Views
  • 4 replies
  • 0 likes

Superuser Contribution Area with Pay Method isn't shown for user in Belarus

PlanFree/PremiumCountryBelarusDeviceDesktop PC, Chrome 84.0.4147Operating SystemWindows 10 My Question or IssueI'm trying to pay for the Premium and area with Pay Method isn't shown. I can see error in the console (please see screenshot attached)

  • Casual Listener
  • Plan Free/Premium Country Belarus Device Desktop PC, Chrome 84.0.4147 Operating System Windows 10   My Question or Issue I'm trying to pay for the Premium and area with Pay Method...
  • Ivan
  • Spotify Legend
  • 1129 Views
  • 4 replies
  • 1 likes
  • 1129 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Cannot Get A Code for Premium Trial - Nice Scam!

PlanFreeCountry USA DevicePCOperating SystemWin 10 My Question or IssueCannot get the link to send me a "verification code" just to enable this 6 month free trial - https://www.spotify.com/us/claim/chase/ Even attempted it again with a fresh account....

  • Casual Listener
  • Plan Free Country USA   Device PC Operating System Win 10   My Question or Issue Cannot get the link to send me a "verification code" just to enable this 6 month free trial -&nb...
  • Alex
  • Spotify Legend
  • 14440 Views
  • 4 replies
  • 0 likes
  • 14440 Views
  • 4 replies
  • 0 likes