Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

147102 Views

69 replies

10 likes

Premium for Family
  • 147102 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

92715 Views

89 replies

4 likes

  • 92715 Views
  • 89 replies
  • 4 likes

Solved!! What happens to credit on Individual Premium if invited to Family

PlanIndividual Premium switching to Family PremiumCountryCanadaMy Question or IssueMy son received gift cards for Spotify. We already have a Family Premium plan. I cannot redeem the code on Family as it is only for Individual.If he joins as an indivi...

Casual Listener

Plan Individual Premium switching to Family Premium Country Canada My Question or Issue My son received gift cards for Spotify.  We already have a Family Premium plan.  I cannot redeem...

ThisCommunitySucks

Community Legend

561 Views

1 replies

0 likes

  • 561 Views
  • 1 replies
  • 0 likes

Superuser Contribution Autopay for 450Rs.

I would like to avail the 4months of Premium service free and I am from India.When I entered my UPI details, it prompts for Autopay message where it says I would be charged 450 Rs upfront.My question is what if I dont like Spotify premium during my f...

Casual Listener

I would like to avail the 4months of Premium service free and I am from India. When I entered my UPI details, it prompts for Autopay message where it says I would be charged 450 Rs upfront. My ques...

25595511ccc

Visitor

4316 Views

5 replies

1 likes

  • 4316 Views
  • 5 replies
  • 1 likes

No Premium

Hello , I signed up yesterday evening and took the 3 months free trial and the payment method was my bank account. 10 cents were immediately deducted from my account and until now ( which is more than ten hours later ) the app still shows the upgrade...

Newbie

Hello ,  I signed up yesterday evening and took the 3 months free trial and the payment method was my bank account. 10 cents were immediately deducted from my account and until now ( which is m...

Maxim

Spotify Star

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 months free premium issue

My Question or IssueHi,I got an email offering 3 months free, but it says I have already had a free trial. I don't think I have had any free trial. How do I check if I have already had the free trial?thanks

Visitor

My Question or Issue Hi, I got an email offering 3 months free, but it says I have already had a free trial. I don't think I have had any free trial. How do I check if I have already had the free t...

Vasil

Moderator

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

subscription to premium

I'm trying to subscribe to premium solo, but it says that I'm "not eligible for this plan"? How can I subscribe then?!

Visitor

I'm trying to subscribe to premium solo, but it says that I'm "not eligible for this plan"? How can I subscribe then?!  

Maxim

Spotify Star

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
  • 0 likes

Can I extend my premium after changing payment method to another country

I live in Turkey and a month ago I paid for a premium subscription for 1 year - until November 3, 2023. I paid the premium in Turkey. Now I have come to the USA and will stay here for 9 months. Yes, I know I can use premium in any country, but my que...

Casual Listener

I live in Turkey and a month ago I paid for a premium subscription for 1 year - until November 3, 2023. I paid the premium in Turkey.   Now I have come to the USA and will stay here for 9 mon...

Maxim

Spotify Star

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
  • 0 likes

How to activate my Spotify gift card

My Question or Issue I bought a $30 Spotify gift card and want to redeem it for premium. When I put in the code it says it’s invalid. How can I activate my card if the cashier did not activate it?

Newbie

    My Question or Issue  I bought a $30 Spotify gift card and want to redeem it for premium. When I put in the code it says it’s invalid. How can I activate my card if the cashier ...

Adan3

Visitor

16150 Views

2 replies

1 likes

  • 16150 Views
  • 2 replies
  • 1 likes

Superuser Contribution No me reconoce las tarjetas

Plan: PremiumCountry: Argentina My Question or IssueSe vencio mi tarjeta de credito, me dieron de baja el servicio premium. Intente contratar nuevamente y me rechaza todas las tarjetas, tanto credito (Visa y Mastercard) y debito (Visa)

Casual Listener

Plan: Premium Country: Argentina   My Question or Issue Se vencio mi tarjeta de credito, me dieron de baja el servicio premium. Intente contratar nuevamente y me rechaza todas las tarje...

javidsilva

Visitor

1056 Views

6 replies

0 likes

  • 1056 Views
  • 6 replies
  • 0 likes

Superuser Contribution spotify/hulu

se irval years ago around october 2018 (not sure the exact year but month should be correct) there was a promo where ifyou had a spotify permium account you could get hulu for free and it was a very short promo but recently i missed a payment due to ...

Visitor

se irval years ago around october 2018 (not sure the exact year but month should be correct) there was a promo where ifyou had a spotify permium account you could get hulu for free and it was a very ...

Dian

Spotify Legend

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

Superuser Contribution why i'm getting charge if i'm supposed to have 2 months free trial?

PlanPremiumCountryColombia Device(iPhone 13)Operating System(iOS 10) My Question or IssueI actived my premium plan starting november and the promo I got in the moment was two months spotify free, I supposed to get my first payment on January, why I'm...

Visitor

  Plan Premium Country Colombia   Device (iPhone 13) Operating System (iOS 10)   My Question or Issue I actived my premium plan starting november and the promo I got in the...

Alex

Spotify Legend

1570 Views

1 replies

0 likes

  • 1570 Views
  • 1 replies
  • 0 likes

Solved!! Do I have to pay for the Premium again after changing the region in the settings?

My Question or IssueI live in Turkey, today I paid for a premium subscription for 1 year. Next month I have to fly to the USA and stay there for 9 months, and then I plan to change the region in the settings to USA and add an American payment method,...

Casual Listener

My Question or Issue I live in Turkey, today I paid for a premium subscription for 1 year. Next month I have to fly to the USA and stay there for 9 months, and then I plan to change the region in th...

Maxim

Spotify Star

1184 Views

1 replies

0 likes

country
Premium
region
  • 1184 Views
  • 1 replies
  • 0 likes

Charged for subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Premium not working offline

II subscribed for the student premium today, and it said unlimited offline music. And now I am going to take a flight and my premium , which I paid for, is not working. What kind of a service is this if the promised is not provided, plus when you hav...

Newbie

II subscribed for the student premium today, and it said unlimited offline music. And now I am going to take a flight and my premium , which I paid for, is not working. What kind of a service is this...

Tricia88

Visitor

7570 Views

3 replies

0 likes

Premium
Subscription
  • 7570 Views
  • 3 replies
  • 0 likes

Superuser Contribution my spotify wont stop asking me to update my payment

I used up my 3 free months and then joined a family plan. Everyone's spotify in the plan has been working great but mine won't stop telling me to update the payment. My roommate who made the family plan has shown me that they have been charged the 16...

Newbie

I used up my 3 free months and then joined a family plan. Everyone's spotify in the plan has been working great but mine won't stop telling me to update the payment. My roommate who made the family p...

Dian

Spotify Legend

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
  • 0 likes

Money deducted from account but no premium

I opted for free premium, money deducted from my account ₹2 twice(2 transactions) and apps showing payment failure!! I got no premium plus 450 rupees gonna be auto debited from my account TWICE because I tried buying it 2 times!!! Please help. I have...

Visitor

I opted for free premium, money deducted from my account ₹2 twice(2 transactions) and apps showing payment failure!! I got no premium plus 450 rupees gonna be auto debited from my account TWICE becau...

HalfNathan

Roadie

400 Views

1 replies

0 likes

  • 400 Views
  • 1 replies
  • 0 likes

Superuser Contribution 6 month premium code

I have a code for 6 months premium but I dont know where to type it in. Can someone help me?

Visitor

I have a code for 6 months premium but I dont know where to type it in. Can someone help me?

HalfNathan

Roadie

980 Views

1 replies

0 likes

  • 980 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tarjeta prepaga UALA,MERCADO PAGO, BRUBANK. ARGENTINA. No aceptada

PlanFree/PremiumCountryArgentinaDeviceSamsung S9 plusOperating SystemAndroid 10 My Question or IssueYa el mes de abril pude pagar con la tarjeta UALA prepaga normalmente, ahora intente pagar nuevamente y no me reconoce la tarde. intente con "MERCADO ...

Visitor

Plan Free/Premium Country Argentina Device Samsung S9 plus Operating System Android 10   My Question or Issue Ya el mes de abril pude pagar con la tarjeta UALA prepaga normalmente, aho...

Dian

Spotify Legend

3131 Views

3 replies

1 likes

  • 3131 Views
  • 3 replies
  • 1 likes

Superuser Contribution Duo Subscription Not Showing

Hi, I purchased Spotify Duo Plan on 30/11/22 and I even got the receipt where it clearly says that I purchased the Duo but I didn't get the prompt to set up the address. I can see an individual plan which shouldn't be showing. Please help me get back...

Newbie

Hi, I purchased Spotify Duo Plan on 30/11/22 and I even got the receipt where it clearly says that I purchased the Duo but I didn't get the prompt to set up the address. I can see an individual plan ...

MihailY

Moderator

462 Views

1 replies

0 likes

Subscription Issue
  • 462 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed

They removed service fee for 3 month premium free twice on my card while I was paying itPlanPremiumNigeria Tecno spark 7 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

They removed service fee for 3 month premium free twice on my card while I was paying it Plan Premium Nigeria   Tecno spark 7         Operating System (iOS 10, And...

MihailY

Moderator

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes