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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6047 Views
  • 23 replies
  • 2 likes
  • 6047 Views
  • 23 replies
  • 2 likes

Superuser Contribution I am being charged twice after changing the credit card

PlanPremiumCountryTurkey DeviceSamsung Galaxy 9 My Question or IssueI am being charged twice after changing the payment credit card. My old card was closed to online payment due to security. Recently I started to pay for Spotify from a different card...

  • Casual Listener
  •   Plan Premium Country Turkey  Device Samsung Galaxy 9     My Question or Issue I am being charged twice after changing the payment credit card. My old card was closed t...
  • Mario
  • Spotify Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment issue

PlanFreeCountryEgyptDeviceOppo A1kOperating SystemAndroid 9 My Question or IssueI tried to join the offer of 2 month for free and I cancelled the subscription just the day before it ends as I wasnt sure about my card balance, I'm trying again now to ...

  • Casual Listener
  •   Plan Free Country Egypt Device Oppo A1k Operating System Android 9   My Question or Issue I tried to join the offer of 2 month for free and I cancelled the subscription just th...
  • Mario
  • Spotify Legend
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

PlanFreCountryHong KongDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI already canceled my premium account, why did my credit card still has been charged ?

  • Newbie
  • Plan Fre Country Hong Kong Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I already can...
  • Elena
  • Moderator
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Trial wasn't free

I've signed for 3 months free trial on a Xbox offer for gamepass ... anyway, it was supposed to be free, and even the receipt came w/ 00 R$ (Brazil coin), but I got a message from the bank saying the credit card spent 10,00 R$ on Spotify

  • Visitor
  • I've signed for 3 months free trial on a Xbox offer for gamepass ... anyway, it was supposed to be free, and even the receipt came w/ 00 R$ (Brazil coin), but I got a message from the bank saying the...
  • Elena
  • Moderator
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

I can't understand the PIN of my gift card

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

I have a Family Premium Account.I payed today and somehow i was charged 6.99.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 357 Views
  • 3 replies
  • 0 likes
  • 357 Views
  • 3 replies
  • 0 likes

Superuser Contribution Charged unexpectedly

PremiumFree/PremiumCountryiphone 7(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)ios 13.3.1(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am being charged twice in a month and another third charge appears on the plan. I ask for rep...

  • Newbie
  • Premium Free/Premium Country iphone 7 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) ios 13.3.1 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am being charg...
  • Peter
  • Spotify Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying for Premium--being sent ads

PlanFree/Premium PremiumCountry USA Device iPhone 5s(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have paid for--and received--Premium for a long time, but last week I...

  • Newbie
  • Plan Free/Premium Premium Country USA   Device iPhone 5s (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Ques...
  • Peter
  • Spotify Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • subscription probelms
  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution No confirmation of a 6 month premium trial starting

PlanFamily PlanCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI was on xbox and saw an advertisement for a perk which was 6-months of free premium. I have had the 30 day trial in the past, and Im thinking that it probably isnt letti...

  • Casual Listener
  • Plan Family Plan Country USA Device PC Operating System Windows 10   My Question or Issue I was on xbox and saw an advertisement for a perk which was 6-months of free premium. I have h...
  • Xenia
  • Moderator
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Can’t see the subscription section to cancel

Plan -PremiumDevice - iPhone Max Pro and Mac book My Question or IssueI want to cancel my subscription but unable to see the subscription section on the left side in the menu list. Tried to get under the change plan to cancel but unable to do so. Nee...

  • Visitor
  • Plan -Premium Device - iPhone Max Pro and Mac book    My Question or Issue I want to cancel my subscription but unable to see the subscription section on the left side in the menu ...
  • OneByBoo
  • Roadie
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Premium and country blocked content (VPN)

PlanPremiumCountryCanadaDeviceAll (iOS, Android, Windows, Mac)Operating SystemVPN tried on Windows 10 Hi all, So this will be a two fold question.Part 1: If I go abroad with my Premium account, is available content determined by location or by accoun...

  • Regular
  • Plan Premium Country Canada Device All (iOS, Android, Windows, Mac) Operating System VPN tried on Windows 10   Hi all,   So this will be a two fold question. Part 1: If I go abr...
  • osornios
  • Spotify Star
  • 1032 Views
  • 1 replies
  • 0 likes
  • 1032 Views
  • 1 replies
  • 0 likes

Payment error

[Personal Info - Removed]   Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've done my payment but spotify is showing error in its pa...

  • Visitor
  • [Personal Info - Removed]   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)...
  • osornios
  • Spotify Star
  • 568 Views
  • 1 replies
  • 0 likes
  • 568 Views
  • 1 replies
  • 0 likes

subscribe two times in one account

PlanPremiumCountryMYDeviceiPhone XROperating System(iOS My Question or IssueHi, I subscribed another plan in same account email bcs the first one not showing that im currently in premium. So, I try to subscribed again with the same plan and it works ...

  • Visitor
  • Plan Premium Country MY Device iPhone XR Operating System (iOS    My Question or Issue Hi, I subscribed another plan in same account email bcs the first one not showing that im cu...
  • osornios
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

PAGAMENTO VIA CARTÃO DE CRÉDITO

Fiz o pagamento através de um cartão de crédito, no site deu erro, mas recebi a cobrança no aplicativo do meu banco, e o meu premium não foi liberado, gostaria de saber como resolver essa situação.

  • Visitor
  • Fiz o pagamento através de um cartão de crédito, no site deu erro, mas recebi a cobrança no aplicativo do meu banco, e o meu premium não foi liberado, gostaria de saber como resolver essa situação.
  • 348 Views
  • 0 replies
  • 0 likes
  • 348 Views
  • 0 replies
  • 0 likes

Superuser Contribution Paid special offering for one year but see in my acc. still I will be charged with monthly fee

I received an offer from Spotify at the end of last year to pay a whole year in one amount and get 2 months for free. i can see that I have been debited on my credit card with that amount. However when i go to my account in Spotify under subscription...

  • Casual Listener
  • I received an offer from Spotify at the end of last year to pay a whole year in one amount and get 2 months for free. i can see that I have been debited on my credit card with that amount. However wh...
  • Peter
  • Spotify Legend
  • 524 Views
  • 8 replies
  • 1 likes
  • 524 Views
  • 8 replies
  • 1 likes

Superuser Contribution Being charged for free trial

I signed up for the free account via Facebook on my desktop. No app was downloaded but it was in the Facebook page until I just removed the Facebook app. I also downloaded the Spotify app on my Android phone. I signed up for the 3 free months of prem...

  • Visitor
  • I signed up for the free account via Facebook on my desktop. No app was downloaded but it was in the Facebook page until I just removed the Facebook app.    I also downloaded the Spotify ...
  • Peter
  • Spotify Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution currency change

PlanFreeCountrygreece, with debit card in INRDevicexiaomi redmi note 6 proOperating Systemwindows 10 My Question or Issuehello there. i live in greece and my debit card has INR in it as currency. so i want to pay through INR. i saw in payment page th...

  • Visitor
  • Plan Free Country greece, with debit card in INR Device xiaomi redmi note 6 pro Operating System windows 10     My Question or Issue hello there. i live in greece and my debit ca...
  • Mario
  • Spotify Legend
  • 896 Views
  • 1 replies
  • 0 likes
  • 896 Views
  • 1 replies
  • 0 likes

Superuser Contribution cannot subscribe to premium using mobile

i cannot subscribe to premium P149/month using mobile payment. i have subscribed a few months ago but now i could not. i am a smart user in the Philippines. my last subsrciption of premium was i think November 2019. i tried fortumo customer support b...

  • Casual Listener
  • i cannot subscribe to premium P149/month using mobile payment. i have subscribed a few months ago but now i could not. i am a smart user in the Philippines. my last subsrciption of premium was i thin...
  • Point5
  • Casual Listener
  • 373 Views
  • 2 replies
  • 0 likes
  • 373 Views
  • 2 replies
  • 0 likes

Superuser Contribution Trial Xbox Game Pass

PlanFree/Trial Xbox GamepassCountryBrazilDevicePCOperating SystemWindows 10 Hello, I tried use my trial from Xbox Game Pass however it was discounted from credit card from my boyfriend but my account still free, I don't know what will happen, it will...

  • Visitor
  • Plan Free/Trial Xbox Gamepass Country Brazil Device PC Operating System Windows 10   Hello, I tried use my trial from Xbox Game Pass however it was discounted from credit card from my b...
  • Xenia
  • Moderator
  • 848 Views
  • 1 replies
  • 0 likes
  • 848 Views
  • 1 replies
  • 0 likes

Superuser Contribution I unsubscribed premium I got charged before I unsubbed but no extra month

Planpremium -> freeCountryUTC +1 My Question or IssueI got charged a day early and on the same day but a bit later I unsubbed from premium, my premium is gone tomorrow but Storify charged me.PayPal linkhttps://www.paypal.com/myaccount/transaction/det...

  • Visitor
  • Plan premium -> free Country UTC +1   My Question or Issue I got charged a day early and on the same day but a bit later I unsubbed from premium, my premium is gone tomorrow but Storify...
  • Xenia
  • Moderator
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes