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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21927 Views

28 replies

4 likes

  • 21927 Views
  • 28 replies
  • 4 likes

Superuser Contribution Payment problems as daughter is living abroad

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDear All! I have a quick question? My daughter is just staying for a year in the US. As we ha...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Dear Al...

Mihail

Spotify Legend

494 Views

1 replies

0 likes

payment options
  • 494 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription changed while updating payments method

PlanFamilyCountryRussia My Question or IssueHello Team,I was faced with following problem: While updating payments method (previous card was expired) after payment date I was charged for Premium subscription instead of Family one. Is there any option...

Newbie

Plan Family Country Russia   My Question or Issue Hello Team, I was faced with following problem: While updating payments method (previous card was expired) after payment date I was charg...

Jeremy

Spotify Legend

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switching from Family to Duo

Hi, I have a Family account but as its only myself and my son that use it I'd like to switch to the Duo. From looking through this help section though it looks like he will lose his playlists if I do. Can someone tell me how I can switch so he won't ...

Casual Listener

Hi, I have a Family account but as its only myself and my son that use it I'd like to switch to the Duo. From looking through this help section though it looks like he will lose his playlists if I do...

Jeremy

Spotify Legend

361 Views

1 replies

0 likes

Subscriptions
  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution I paid for 6month premium with 3month free.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI paid for 6months premium with 3month free(9months). but premium end on 26/01/2022. Kindly l...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I paid ...

Jeremy

Spotify Legend

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

Ad-free music - Individual vs Duo plan

Hi, I'm confused by the description of the plans: https://www.spotify.com/us/premium/#plans The Individual plan contains "On-demand playback" and the Duo plan contains "Ad-free music listening, play offline, on-demand playback". Does it mean that the...

Casual Listener

Hi, I'm confused by the description of the plans:   https://www.spotify.com/us/premium/#plans   The Individual plan contains "On-demand playback" and the Duo plan contains "Ad-free musi...

Martin142

Casual Listener

400 Views

2 replies

0 likes

  • 400 Views
  • 2 replies
  • 0 likes

Charged for a dormant student account we believed to be inactive.

We've had premium family for at least 7 years now. My son, when he was in university, activated a premium for student account. He finished university around 6-7 years ago and believes that he deactivated that account. When we signed up to premium-fam...

Newbie

We've had premium family for at least 7 years now.    My son, when he was in university, activated a premium for student account. He finished university around 6-7 years ago and believes ...

Maxim

Spotify Star

481 Views

1 replies

0 likes

  • 481 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying for two subscriptions! Why?

PlanPREMIUMCountry DeviceSamsung S20+Operating SystemIdk, most recent android i guess My Question or Issue I've just realised that I have been paying for my DUO plan simultaneously with solo premium for at least 5 to 6 months.

Newbie

Plan PREMIUM Country   Device Samsung S20+ Operating System Idk, most recent android i guess   My Question or Issue   I've just realised that I have been paying for my DUO p...

Eni

Moderator

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Premium duo - we both have spotify accounts, will be both keep our current profiles?

We both pay for individual spotify accounts, if we move to a duo account, will we both keep our current profiles with our playlists etc? PlanPremium duoCountryUKDeviceiPhonesOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

We both pay for individual spotify accounts, if we move to a duo account, will we both keep our current profiles with our playlists etc?  Plan Premium duo Country UK Device iPhones Operat...

Billy-J

Spotify Star

595 Views

1 replies

0 likes

  • 595 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Add partner to new Duo account

PlanDuoCountryUKDevice(iPhone 8, Echo Dot, Laptops)Operating System(iOS 10, Windows 10,etc.) My Question or IssueOK, I've just signed up for Duo so that my partner and I can listen to different music at the same time on our devices.I've sent the invi...

Casual Listener

  Plan Duo Country UK Device (iPhone 8, Echo Dot, Laptops) Operating System (iOS 10, Windows 10,etc.)   My Question or Issue OK, I've just signed up for Duo so that my partner an...

Jeremy

Spotify Legend

1381 Views

4 replies

0 likes

  • 1381 Views
  • 4 replies
  • 0 likes

Superuser Contribution Free trial problem

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was wonderin if ur free trial got cancelled as well? becus mine just did this mornin and im...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I was w...

Eni

Moderator

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Changed the payment information and same time lost my Headspace subscription

I had a subscription with Headspace and Spotify Premium in Sweden. I changed my payment card and information this time to Finland. At the same time I lost my subscription with Headspace. Now it says "Your plan will change to Spotify Premium on 1/18/2...

Casual Listener

I had a subscription with Headspace and Spotify Premium in Sweden. I changed my payment card and information this time to Finland. At the same time I lost my subscription with Headspace. Now it says ...

Billy-J

Spotify Star

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution Takes 10€ from my bank account even though i used a gift code for this month

PlanPremiumCountryGermanyDeviceSamsung Galaxy S10 PlusOperating SystemAndroid 11 My Question or IssueSo because spotify recently refused to take my bank account as a payment option when trying to change it i switched to activation cards for 10 bucks....

Newbie

Plan Premium Country Germany Device Samsung Galaxy S10 Plus Operating System Android 11   My Question or Issue So because spotify recently refused to take my bank account as a payment ...

MafeG

Spotify Legend

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 people using Duo over google nests in one house

.PlanPremium duoCountryUkDeviceGoogle nest. x 3 My Question or IssueDuo set up for 2 users in same house linked and verified addresses. Both Show up on spotifty subscription plan manager and plan member. We have 3 nests but only one person can use sp...

Casual Listener

. Plan Premium duo Country Uk Device Google nest. x 3     My Question or Issue Duo set up for 2 users in same house linked and verified addresses. Both  Show up on spotifty s...

Alex

Spotify Legend

383 Views

2 replies

0 likes

  • 383 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to change plan

Plan PremiumCountry UK My Question or Issue I am unable to change my plan from Premium to Free. The "Available plans" page is blank. I have tried different browsers, including incognito mode. I can see the Receipt for my last payment. Any help would ...

Visitor

Plan Premium Country UK   My Question or Issue   I am unable to change my plan from Premium to Free. The "Available plans" page is blank. I have tried different browsers, includin...

Jeremy

Spotify Legend

1256 Views

3 replies

0 likes

  • 1256 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium option to Premium Duo

PlanPremium changed to Premium DuoCountryNetherlands DeviceiPhone 11Operating SystemiOS 15,2 My Question or IssueI changed my Premium account yesterday evening into Premium Duo.In the screen there was a new payment proposal.After that I didn't hear a...

Newbie

Plan Premium changed to Premium Duo Country Netherlands   Device iPhone 11 Operating System iOS 15,2   My Question or Issue I changed my Premium account yesterday evening into Pr...

MafeG

Spotify Legend

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium to vodafone

Hello all - I've recently upgraded my vodafone to include 2 years of free spotify premium. I'm already a premium payer. Can i confirm the process for using the vodafone offer as follows: 1) cancel premium subscription 2) follow instructions from voda...

Casual Listener

Hello all -  I've recently upgraded my vodafone to include 2 years of free spotify premium.  I'm already a premium payer.  Can i confirm the process for using the vodafone offer as fol...

Alex

Spotify Legend

1333 Views

3 replies

0 likes

  • 1333 Views
  • 3 replies
  • 0 likes

Cannot join Duo plan -- address error

PlanPremiumCountryGermanyDevice(RedMi 8Pro/ iPhone 6Operating System(iOS 10, Android Oreo) My Question or IssueI signed up for a premium Duo account for my 15 y/o daughter and me. We're in the same house. She's adding the correct address, but when at...

Newbie

Plan Premium Country Germany Device (RedMi 8Pro/ iPhone 6 Operating System (iOS 10, Android Oreo)   My Question or Issue I signed up for a premium Duo account for my 15 y/o daught...

ChRiS021504

Newbie

415 Views

1 replies

1 likes

Subscription
  • 415 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can’t change country

Hi,I have a Premium plan and I want to change the account from a U.K. account to the US , and update the card details. My Question or IssueI tried several times to update the country and it doesn’t save the change from the U.K. to US. I also tried to...

Casual Listener

Hi, I have a Premium plan and I want to change the account from a U.K. account to the US , and update the card details.     My Question or Issue I tried several times to upda...

Eni

Moderator

952 Views

5 replies

0 likes

  • 952 Views
  • 5 replies
  • 0 likes

Belated Upload of Student Enrollment | Retrospective Payment

Plan: PremiumCountry: Germany My RequestDear Spotify-Team, I checked my bank account and noticed that I have been charged the normal premium fee instead of the student fee since July 2021. I am still a student I am kindly asking you if you could retr...

Newbie

Plan: Premium Country: Germany   My Request Dear Spotify-Team,  I checked my bank account and noticed that I have been charged the normal premium fee instead of the student fee si...

Billy-J

Spotify Star

735 Views

1 replies

0 likes

  • 735 Views
  • 1 replies
  • 0 likes

Superuser Contribution Updating payment info - Evil UI/UX

I was asked to update payment information for my premium subscription, and get sent to the website. On this page you are stuck to the Premium Duo option, and after updating the payment info, you are suddenly confirming the more expensive subscription...

Casual Listener

I was asked to update payment information for my premium subscription, and get sent to the website. On this page you are stuck to the Premium Duo option, and after updating the payment info, you are ...

Alex

Spotify Legend

1171 Views

3 replies

0 likes

  • 1171 Views
  • 3 replies
  • 0 likes