Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
191580 Views
121 replies
12 likes
- 191580 Views
- 121 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
21927 Views
28 replies
4 likes
- 21927 Views
- 28 replies
- 4 likes
Superuser Contribution Payment problems as daughter is living abroad
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDear All! I have a quick question? My daughter is just staying for a year in the US. As we ha...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Dear Al...
Spotify Legend
494 Views
1 replies
0 likes
payment options
- 494 Views
- 1 replies
- 0 likes
Superuser Contribution Subscription changed while updating payments method
PlanFamilyCountryRussia My Question or IssueHello Team,I was faced with following problem: While updating payments method (previous card was expired) after payment date I was charged for Premium subscription instead of Family one. Is there any option...
Plan Family Country Russia My Question or Issue Hello Team, I was faced with following problem: While updating payments method (previous card was expired) after payment date I was charg...
Spotify Legend
303 Views
1 replies
0 likes
- 303 Views
- 1 replies
- 0 likes
Superuser Contribution Switching from Family to Duo
Hi, I have a Family account but as its only myself and my son that use it I'd like to switch to the Duo. From looking through this help section though it looks like he will lose his playlists if I do. Can someone tell me how I can switch so he won't ...
Hi, I have a Family account but as its only myself and my son that use it I'd like to switch to the Duo. From looking through this help section though it looks like he will lose his playlists if I do...
Spotify Legend
361 Views
1 replies
0 likes
Subscriptions
- 361 Views
- 1 replies
- 0 likes
Superuser Contribution I paid for 6month premium with 3month free.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI paid for 6months premium with 3month free(9months). but premium end on 26/01/2022. Kindly l...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I paid ...
Spotify Legend
284 Views
1 replies
0 likes
- 284 Views
- 1 replies
- 0 likes
Ad-free music - Individual vs Duo plan
Hi, I'm confused by the description of the plans: https://www.spotify.com/us/premium/#plans The Individual plan contains "On-demand playback" and the Duo plan contains "Ad-free music listening, play offline, on-demand playback". Does it mean that the...
Hi, I'm confused by the description of the plans: https://www.spotify.com/us/premium/#plans The Individual plan contains "On-demand playback" and the Duo plan contains "Ad-free musi...
Casual Listener
400 Views
2 replies
0 likes
- 400 Views
- 2 replies
- 0 likes
Charged for a dormant student account we believed to be inactive.
We've had premium family for at least 7 years now. My son, when he was in university, activated a premium for student account. He finished university around 6-7 years ago and believes that he deactivated that account. When we signed up to premium-fam...
We've had premium family for at least 7 years now. My son, when he was in university, activated a premium for student account. He finished university around 6-7 years ago and believes ...
Spotify Star
481 Views
1 replies
0 likes
- 481 Views
- 1 replies
- 0 likes
Superuser Contribution Paying for two subscriptions! Why?
PlanPREMIUMCountry DeviceSamsung S20+Operating SystemIdk, most recent android i guess My Question or Issue I've just realised that I have been paying for my DUO plan simultaneously with solo premium for at least 5 to 6 months.
Plan PREMIUM Country Device Samsung S20+ Operating System Idk, most recent android i guess My Question or Issue I've just realised that I have been paying for my DUO p...
Moderator
326 Views
1 replies
0 likes
- 326 Views
- 1 replies
- 0 likes
Premium duo - we both have spotify accounts, will be both keep our current profiles?
We both pay for individual spotify accounts, if we move to a duo account, will we both keep our current profiles with our playlists etc? PlanPremium duoCountryUKDeviceiPhonesOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
We both pay for individual spotify accounts, if we move to a duo account, will we both keep our current profiles with our playlists etc? Plan Premium duo Country UK Device iPhones Operat...
Spotify Star
595 Views
1 replies
0 likes
- 595 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Add partner to new Duo account
PlanDuoCountryUKDevice(iPhone 8, Echo Dot, Laptops)Operating System(iOS 10, Windows 10,etc.) My Question or IssueOK, I've just signed up for Duo so that my partner and I can listen to different music at the same time on our devices.I've sent the invi...
Plan Duo Country UK Device (iPhone 8, Echo Dot, Laptops) Operating System (iOS 10, Windows 10,etc.) My Question or Issue OK, I've just signed up for Duo so that my partner an...
Spotify Legend
1381 Views
4 replies
0 likes
- 1381 Views
- 4 replies
- 0 likes
Superuser Contribution Free trial problem
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was wonderin if ur free trial got cancelled as well? becus mine just did this mornin and im...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I was w...
Moderator
363 Views
1 replies
0 likes
- 363 Views
- 1 replies
- 0 likes
Changed the payment information and same time lost my Headspace subscription
I had a subscription with Headspace and Spotify Premium in Sweden. I changed my payment card and information this time to Finland. At the same time I lost my subscription with Headspace. Now it says "Your plan will change to Spotify Premium on 1/18/2...
I had a subscription with Headspace and Spotify Premium in Sweden. I changed my payment card and information this time to Finland. At the same time I lost my subscription with Headspace. Now it says ...
Spotify Star
389 Views
1 replies
0 likes
- 389 Views
- 1 replies
- 0 likes
Superuser Contribution Takes 10€ from my bank account even though i used a gift code for this month
PlanPremiumCountryGermanyDeviceSamsung Galaxy S10 PlusOperating SystemAndroid 11 My Question or IssueSo because spotify recently refused to take my bank account as a payment option when trying to change it i switched to activation cards for 10 bucks....
Plan Premium Country Germany Device Samsung Galaxy S10 Plus Operating System Android 11 My Question or Issue So because spotify recently refused to take my bank account as a payment ...
Spotify Legend
335 Views
1 replies
0 likes
- 335 Views
- 1 replies
- 0 likes
Superuser Contribution 2 people using Duo over google nests in one house
.PlanPremium duoCountryUkDeviceGoogle nest. x 3 My Question or IssueDuo set up for 2 users in same house linked and verified addresses. Both Show up on spotifty subscription plan manager and plan member. We have 3 nests but only one person can use sp...
. Plan Premium duo Country Uk Device Google nest. x 3 My Question or Issue Duo set up for 2 users in same house linked and verified addresses. Both Show up on spotifty s...
Spotify Legend
383 Views
2 replies
0 likes
- 383 Views
- 2 replies
- 0 likes
Superuser Contribution Unable to change plan
Plan PremiumCountry UK My Question or Issue I am unable to change my plan from Premium to Free. The "Available plans" page is blank. I have tried different browsers, including incognito mode. I can see the Receipt for my last payment. Any help would ...
Plan Premium Country UK My Question or Issue I am unable to change my plan from Premium to Free. The "Available plans" page is blank. I have tried different browsers, includin...
Spotify Legend
1256 Views
3 replies
0 likes
- 1256 Views
- 3 replies
- 0 likes
Superuser Contribution Premium option to Premium Duo
PlanPremium changed to Premium DuoCountryNetherlands DeviceiPhone 11Operating SystemiOS 15,2 My Question or IssueI changed my Premium account yesterday evening into Premium Duo.In the screen there was a new payment proposal.After that I didn't hear a...
Plan Premium changed to Premium Duo Country Netherlands Device iPhone 11 Operating System iOS 15,2 My Question or Issue I changed my Premium account yesterday evening into Pr...
Spotify Legend
305 Views
1 replies
0 likes
- 305 Views
- 1 replies
- 0 likes
Superuser Contribution Premium to vodafone
Hello all - I've recently upgraded my vodafone to include 2 years of free spotify premium. I'm already a premium payer. Can i confirm the process for using the vodafone offer as follows: 1) cancel premium subscription 2) follow instructions from voda...
Hello all - I've recently upgraded my vodafone to include 2 years of free spotify premium. I'm already a premium payer. Can i confirm the process for using the vodafone offer as fol...
Spotify Legend
1333 Views
3 replies
0 likes
- 1333 Views
- 3 replies
- 0 likes
Cannot join Duo plan -- address error
PlanPremiumCountryGermanyDevice(RedMi 8Pro/ iPhone 6Operating System(iOS 10, Android Oreo) My Question or IssueI signed up for a premium Duo account for my 15 y/o daughter and me. We're in the same house. She's adding the correct address, but when at...
Plan Premium Country Germany Device (RedMi 8Pro/ iPhone 6 Operating System (iOS 10, Android Oreo) My Question or Issue I signed up for a premium Duo account for my 15 y/o daught...
Newbie
415 Views
1 replies
1 likes
Subscription
- 415 Views
- 1 replies
- 1 likes
Superuser Contribution Can’t change country
Hi,I have a Premium plan and I want to change the account from a U.K. account to the US , and update the card details. My Question or IssueI tried several times to update the country and it doesn’t save the change from the U.K. to US. I also tried to...
Hi, I have a Premium plan and I want to change the account from a U.K. account to the US , and update the card details. My Question or Issue I tried several times to upda...
Moderator
952 Views
5 replies
0 likes
- 952 Views
- 5 replies
- 0 likes
Belated Upload of Student Enrollment | Retrospective Payment
Plan: PremiumCountry: Germany My RequestDear Spotify-Team, I checked my bank account and noticed that I have been charged the normal premium fee instead of the student fee since July 2021. I am still a student I am kindly asking you if you could retr...
Plan: Premium Country: Germany My Request Dear Spotify-Team, I checked my bank account and noticed that I have been charged the normal premium fee instead of the student fee si...
Spotify Star
735 Views
1 replies
0 likes
- 735 Views
- 1 replies
- 0 likes
Superuser Contribution Updating payment info - Evil UI/UX
I was asked to update payment information for my premium subscription, and get sent to the website. On this page you are stuck to the Premium Duo option, and after updating the payment info, you are suddenly confirming the more expensive subscription...
I was asked to update payment information for my premium subscription, and get sent to the website. On this page you are stuck to the Premium Duo option, and after updating the payment info, you are ...
Spotify Legend
1171 Views
3 replies
0 likes
- 1171 Views
- 3 replies
- 0 likes