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Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • AlejaR
  • Moderator
  • 13123 Views
  • 6 replies
  • 0 likes
  • 13123 Views
  • 6 replies
  • 0 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1299 Views
  • 19 replies
  • 1 likes
  • 1299 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47218 Views
  • 20 replies
  • 3 likes
  • 47218 Views
  • 20 replies
  • 3 likes

Superuser Contribution Não recebi o e-mail de confirmação de pagamento

Paguei por boleto no dia 27/12 e já estamos no dia 02/01 e ainda não recebi nenhum e-mail de confirmação. Quando pesquiso eles só mostram soluções para quando se recebe o e-mail e ainda não disponibilizaram, mas no meu caso eu ainda não recebi o e-ma...

  • Casual Listener
  • Paguei por boleto no dia 27/12 e já estamos no dia 02/01 e ainda não recebi nenhum e-mail de confirmação. Quando pesquiso eles só mostram soluções para quando se recebe o e-mail e ainda não disponibi...
  • Petya
  • Community Legend
  • 643 Views
  • 1 replies
  • 0 likes
  • 643 Views
  • 1 replies
  • 0 likes

Superuser Contribution One year plan upgrade to Family

I was wrong click the Premium One Year by paypal. It charge me one year payment already. And I just change back to Premium Family. How is the payment fee for the plan? Will it refund to me? PlanPremiumCountryHong Kong DeviceIphone XS MaxOperating Sys...

  • Visitor
  • I was wrong click the Premium One Year by paypal. It charge me one year payment already. And I just change back to Premium Family. How is the payment fee for the plan? Will it refund to me?   ...
  • Mario
  • Spotify Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help! Should I get a refund or wait for Spotify's response?

So I've been using Spotify monthly premium since last year, and I wanted to upgrade to a yearly subscriptionWhat I did:1. I bought and paid for the yearly premium (i didn't cancel the monthly premium)2. I check my current subscription status and foun...

  • Visitor
  • So I've been using Spotify monthly premium since last year, and I wanted to upgrade to a yearly subscription What I did: 1. I bought and paid for the yearly premium (i didn't cancel the monthly pre...
  • Mario
  • Spotify Legend
  • 527 Views
  • 1 replies
  • 0 likes
  • 527 Views
  • 1 replies
  • 0 likes

Misleading

hello there, I read other posts in the past where people had issues receiving their Google home mini and still getting their credit card charged. I recently subscribed to the individual premium subscription and my link on December 31st was sent to me...

  • Casual Listener
  •  hello there, I read other posts in the past where people had issues receiving their Google home mini and still getting their credit card charged. I recently subscribed to the individual premium...
  • Billy-J
  • Spotify Star
  • 398 Views
  • 4 replies
  • 0 likes
  • 398 Views
  • 4 replies
  • 0 likes

Premium trial not working?

We have been using the free Spotify and wanted to trial the Premium individual. It says the trial setup was successful for Premium however nothing has changed. Our plan still says Spotify free and when we try to setup the trial again it now says we c...

  • Visitor
  • We have been using the free Spotify and wanted to trial the Premium individual.   It says the trial setup was successful for Premium however nothing has changed.  Our plan still says Spot...
  • OneByBoo
  • Roadie
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution "Google Home Mini" offer canceled "Spotify Premium with Hulu"!

Individual PremiumUSAAll devices I signed up for the Google Home Mini offer and immediately got an email from Hulu that my Hulu subscription had been cancelled. Is there any way to get Spotify+Hulu back? Thanks in advance!

  • Casual Listener
  • Individual Premium USA All devices   I signed up for the Google Home Mini offer and immediately got an email from Hulu that my Hulu subscription had been cancelled.  Is there any way to...
  • Peter
  • Spotify Legend
  • 1470 Views
  • 6 replies
  • 0 likes
  • Google Home Mini
    Hulu
    Premium
  • 1470 Views
  • 6 replies
  • 0 likes

Superuser Contribution "Your free Google Mini is now available" just follow the links and pay $49?

PlanPremiumCountry DeviceSamsung Galaxy Note 8Operating SystemWindows 10 My Question or IssueI got my email and tried to claim my free Google Assistant, but it want to charge me, why? I saw this question posted before, and wouldn't have posted this, ...

  • Newbie
  • Plan Premium Country   Device Samsung Galaxy Note 8 Operating System Windows 10   My Question or Issue I got my email and tried to claim my free Google Assistant, but it want to c...
  • Peter
  • Spotify Legend
  • 433 Views
  • 1 replies
  • 1 likes
  • 433 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Premium with Hulu not working

PlanPremiumCountryUSADeviceWindows computer; Pixel 2XL; SonosOperating System Android Oreo, Windows, Sonos My Question or IssueMy Premium individual account shows that I have spotify with the free Hulu. My account page shows both Spotify and Hulu as ...

  • Songwriter
  • Plan Premium Country USA Device Windows computer; Pixel 2XL; Sonos Operating System  Android Oreo, Windows, Sonos   My Question or Issue My Premium individual account shows t...
  • Peter
  • Spotify Legend
  • 56584 Views
  • 17 replies
  • 6 likes
  • 56584 Views
  • 17 replies
  • 6 likes

Solved!!Superuser Contribution Google home mini shipped to wrong address

PlanPremiumCountryUSDeviceiPhone 11Operating SystemiOS 13 My Question or IssueAfter tracking my Fedex package, an error saying the package is being returned due to an invalid shipping address. After contacting Google support they had said to contact ...

  • Casual Listener
  • Plan Premium Country US Device iPhone 11 Operating System iOS 13   My Question or Issue After tracking my Fedex package, an error saying the package is being returned due to an invalid...
  • Peter
  • Spotify Legend
  • 1084 Views
  • 4 replies
  • 0 likes
  • 1084 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Change Premium Family to Non Family Premium

PlanFamily PremiumCountryUSA Operating SystemWindows 10 My Question or IssueToday I have switched my plan from Premium to Premium Family. When I change it back I can't seem to change plans. Its like stuck with Premium for Family. When I change it, th...

  • Casual Listener
  • Plan Family Premium Country USA   Operating System Windows 10   My Question or Issue Today I have switched my plan from Premium to Premium Family. When I change it back I can't see...
  • dmp2460
  • Casual Listener
  • 692 Views
  • 4 replies
  • 0 likes
  • 692 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't pay with my MasterCard

I try to get the 3 months-0.99 euro offer but It won't accept the payment and it'll also pop this message up "Payment failed. Try again, or use a different payment method" and my balance is ok too.

  • Newbie
  • I try to get the 3 months-0.99 euro offer but It won't accept the payment and it'll also pop this message up "Payment failed. Try again, or use a different payment method" and my balance is ok too.
  • Petya
  • Community Legend
  • 912 Views
  • 3 replies
  • 0 likes
  • 912 Views
  • 3 replies
  • 0 likes

Superuser Contribution Re: Currys 6 Months Offer

I seem to be having the same problem. I have brought the Google Home Nest Max from curry’s, which came with a 6 month free premium redeem code. When I redeem this code, it says I am not eligible for this offer. I literally made this account an hour a...

  • Visitor
  • I seem to be having the same problem. I have brought the Google Home Nest Max from curry’s, which came with a 6 month free premium redeem code. When I redeem this code, it says I am not eligible for ...
  • Peter
  • Spotify Legend
  • 1523 Views
  • 1 replies
  • 0 likes
  • 1523 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google Home Mini

PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 8, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI live in the US and I got my email 2 days ago about getting a free Google Home Mini. When I do ...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 8, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I live in the U...
  • Peter
  • Spotify Legend
  • 576 Views
  • 6 replies
  • 1 likes
  • 576 Views
  • 6 replies
  • 1 likes

Superuser Contribution Payment failed error

I could not payment for premium. I am getting payment fail error. Pls help me for this.

  • Casual Listener
  • I could not payment for premium. I am getting payment fail error. Pls help me for this. 
  • Petya
  • Community Legend
  • 508 Views
  • 4 replies
  • 0 likes
  • 508 Views
  • 4 replies
  • 0 likes

Superuser Contribution Paid for a 3 month subcription yesterday, still got no Premium.

PlanFree/ PremiumCountryNetherlandsDeviceLaptopWindows 10 My Question or Issui Paid yesterday for a 3 moth subscription, and stil got no Premium.It is paid, and can show it, through bank records.

  • Visitor
  • Plan Free/ Premium Country Netherlands Device Laptop Windows 10   My Question or Issu i Paid yesterday for a 3 moth subscription, and stil got no Premium. It is paid, and can show it, ...
  • Petya
  • Community Legend
  • 710 Views
  • 3 replies
  • 0 likes
  • 710 Views
  • 3 replies
  • 0 likes

No Paysafe Card Option

PlanFree/PremiumCountryPortugalDevicePCOperating SystemWindows My Question or Issue When I try to buy premium for Spotify , the only options are Paypal and Credit Card, but I want to pay with paysafecard

  • Newbie
  •   Plan Free/Premium Country Portugal Device PC Operating System Windows   My Question or Issue   When I try to buy premium for Spotify , the only options are Paypal and Cre...
  • OneByBoo
  • Roadie
  • 1662 Views
  • 1 replies
  • 0 likes
  • 1662 Views
  • 1 replies
  • 0 likes

Spotify doesn't accept Revolut card for international users

Hello community, I have tried to pay my premium subscription with my Revolut card, but it says "Your payment method and country don't match. To continue, change your account's location or use a different payment method." Location: RomaniaIf I change ...

  • Newbie
  • Hello community, I have tried to pay my premium subscription with my Revolut card, but it says "Your payment method and country don't match. To continue, change your account's location or use a ...
  • OneByBoo
  • Roadie
  • 4400 Views
  • 1 replies
  • 0 likes
  • Premium
    Revolut
  • 4400 Views
  • 1 replies
  • 0 likes

I can't link my PayPal account to my Spotify account

PlanPremiumCountrySouth AfricaDevice(iPhone 6s)Operating System(Windows 10)My Question or IssueI tried to update my new card details to my Premium subscription, but it does not seem to accept it. I don't know if I should wait until my current card of...

  • Casual Listener
  • Plan Premium Country South Africa Device (iPhone 6s) Operating System (Windows 10) My Question or Issue I tried to update my new card details to my Premium subscription, but it does not seem...
  • Billy-J
  • Spotify Star
  • 1131 Views
  • 3 replies
  • 0 likes
  • 1131 Views
  • 3 replies
  • 0 likes

Superuser Contribution My premium subscription (headspace included) was canceled and now i can’t resubscribe

/PremiumCountryNotwayDevice(iPhone 8Operating System(iOS 10 My Question or IssueMy premium subscription (headspace included) was canceled when my Credit card was stolen. I when I’m trying to resubscribe I’m not able to get the same option can you hel...

  • Newbie
  • /Premium Country Notway Device (iPhone 8 Operating System (iOS 10   My Question or Issue My premium subscription (headspace included) was canceled when my Credit card was stolen. I when...
  • Mario
  • Spotify Legend
  • 667 Views
  • 1 replies
  • 0 likes
  • 667 Views
  • 1 replies
  • 0 likes