Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
2 weeks ago
Janecore_0414
Newbie
145438 Views
99 replies
12 likes

145438 Views
99 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
16877 Views
27 replies
4 likes

16877 Views
27 replies
4 likes

Superuser Contribution Spotify charging me an extra £9.99 a month?

When scrolling through my bank statement, i can see that 'Spotify P05932E174' is taking £9.99 a month from my account, however, my spotify subscription is £12.99 a month and i can see this on my statement under ITUNES.COM/BILL ITUNES.COM IE (as i dow...

crits0fer77
Newbie
When scrolling through my bank statement, i can see that 'Spotify P05932E174' is taking £9.99 a month from my account, however, my spotify subscription is £12.99 a month and i can see this o...
2018-04-15 11:35:00 AM
2021-06-06 1:41:14 AM
murphy777
Casual Listener
522 Views
2 replies
0 likes

522 Views
2 replies
0 likes

Superuser Contribution Changing from Premium to (DUO does not allow)

Plan 12,99/monthPremiumCountry BelgiumDevice: Iphone 12 Dear all, I have a Premium subscription for 12,99/month that i would like to upgrade to a DUO premium, but the system does not allow me to do so. I've even tried to change it to a Family-pack ou...

Ayoub
Newbie
Plan 12,99/month Premium Country Belgium Device: Iphone 12 Dear all, I have a Premium subscription for 12,99/month that i would like to upgrade to a DUO premium, but the system d...
2021-06-03 12:25:50 AM
2021-06-05 11:09:58 AM
Elena
Moderator
480 Views
1 replies
0 likes

480 Views
1 replies
0 likes

Superuser Contribution Проблема с подпиской из за 2 аккаунтов.

Пользовался бесплатной версией мобильного приложения на рандомном мэйле, ввел какой то набор символов в строке логина и зашел туда. И тут вышла акция на 3 бесплатных месяца премиума. Я установил его. А потом решил, что после окончания буду пользовать...

zayac
Visitor
Пользовался бесплатной версией мобильного приложения на рандомном мэйле, ввел какой то набор символов в строке логина и зашел туда. И тут вышла акция на 3 бесплатных месяца премиума. Я установил его....
2021-06-03 9:18:31 PM
2021-06-05 10:26:55 AM
Elena
Moderator
341 Views
1 replies
0 likes

341 Views
1 replies
0 likes

[Mobile][Other] I seem to have been paying twice for one account, how do I find my payment history?

Originally set up Premium Account paying 9.99 from my bank account. Then my mobile company offered a free deal for 1 year. I was not aware I'd agreed to it but after one year they asked me if I wanted to start paying 9.99 via the mobile account. I sa...

WorriedOfMK
Visitor
Originally set up Premium Account paying 9.99 from my bank account. Then my mobile company offered a free deal for 1 year. I was not aware I'd agreed to it but after one year they asked me if I wante...
2021-05-09 10:56:36 AM
2021-06-03 5:19:29 PM
Luan
Spotify Star
492 Views
1 replies
0 likes
Mobile
Other

492 Views
1 replies
0 likes

Payment error

PlanPremiumCountrySpain DeviceXiaomi Redmi Note 9S My Question or IssueMy premium subscription payment is pending in PayPal. Everything was going well until I went back to the app and I got the payment error.I did all the steps that tsupport recommen...

Lopuga
Visitor
Plan Premium Country Spain Device Xiaomi Redmi Note 9S My Question or Issue My premium subscription payment is pending in PayPal. Everything was going well until I...
2021-06-03 1:08:26 PM
2021-06-03 5:17:10 PM
Luan
Spotify Star
660 Views
1 replies
0 likes

660 Views
1 replies
0 likes

Premium code

Hello,I got gift as spotify premium code by Revoult. The person who send me it, lives in UK, and I created my account in Poland. My premium code doesn't work. What can I do in this situation ? I don't want to inform this person about this problem, it...

KaMoze
Visitor
Hello, I got gift as spotify premium code by Revoult. The person who send me it, lives in UK, and I created my account in Poland. My premium code doesn't work. What can I do in this situation...
2021-06-02 8:18:15 PM
2021-06-03 6:35:27 AM
Billy-J
Spotify Star
499 Views
1 replies
0 likes

499 Views
1 replies
0 likes

Superuser Contribution This card doesn't allow monthly billing. Error when paying with Master Credit card

PlanFree/PremiumCountryIndiaDeviceiPhone Xs, HP ProbookOperating SystemiOS 14.5.1 Windows 10 My Question or IssueI am trying to renew my Premium family subscription using a Master Credit card from HDFC bank. After I provide all details and OTP for th...

JackfruitZero
Newbie
Plan Free/Premium Country India Device iPhone Xs, HP Probook Operating System iOS 14.5.1 Windows 10 My Question or Issue I am trying to renew my Premium family subscription using a M...
2021-06-02 11:02:32 AM
2021-06-02 12:52:04 AM
Eni
Moderator
1088 Views
1 replies
0 likes
Credit Card
failed payment
master card
Payment
Premium
Subscription

1088 Views
1 replies
0 likes

Solved!! Switching from Premium to Duo

PlanDuoCountryUSADeviceiPhone 11Operating SystemiOS My Question or IssueI was billed for Premium today (6/2/21) as usual, and switched to Premium Duo after the bill had already been taken from my bank account. I assumed when I changed plans that I wo...

carolinemross
Newbie
Plan Duo Country USA Device iPhone 11 Operating System iOS My Question or Issue I was billed for Premium today (6/2/21) as usual, and switched to Premium Duo after the bill had alrea...
2021-06-02 9:51:10 PM
2021-06-02 11:03:57 PM
AdamDamon
Spotify Star
990 Views
1 replies
0 likes

990 Views
1 replies
0 likes

Solved!!Superuser Contribution Charged Twice for an unexpired premium

Hi Spotify Community, I was meaning to subscribe to free premium for a month as what was indicated in the advertisement in the home page but when I entered my credit card details, it charged me. I really thought it was for free for the 1st month, but...

fitzgalenzoga
Casual Listener
Hi Spotify Community, I was meaning to subscribe to free premium for a month as what was indicated in the advertisement in the home page but when I entered my credit card details, it charged me. I re...
2017-03-20 8:21:17 AM
2021-06-02 4:23:48 PM
Eni
Moderator
3174 Views
5 replies
0 likes

3174 Views
5 replies
0 likes

Solved!!Superuser Contribution "Members can only switch Family plans once a year."

I used to share a premium duo for the past 2-3 months with my sister until my parents decided they wanted to join spotify as well. For some reason I couldn't upgrade my plan from duo to family on my account, so my father had to use his own to sign up...

amanzrt
Visitor
I used to share a premium duo for the past 2-3 months with my sister until my parents decided they wanted to join spotify as well. For some reason I couldn't upgrade my plan from duo to family on my ...
2021-06-01 9:34:07 PM
2021-06-02 10:23:42 AM
Alex
Spotify Legend
3481 Views
1 replies
0 likes

3481 Views
1 replies
0 likes

Solved!!Superuser Contribution 3M Free Premium

PlanFreeCountryTurkeyOperating SystemWin-7My Question or IssueThe plan appears for 2 seconds, then disappears and I can't take action.

Yolster
Visitor
Plan Free Country Turkey Operating System Win-7 My Question or Issue The plan appears for 2 seconds, then disappears and I can't take action.
2021-06-01 3:10:47 PM
2021-06-02 9:24:25 AM
Mihail
Spotify Legend
524 Views
1 replies
0 likes

524 Views
1 replies
0 likes

Superuser Contribution Kado code wil niet verzilveren

Kadobon gekocht maar code wil niet verzilveren. Geeft aan dat de code niet bestaat

1132200791
Visitor
Kadobon gekocht maar code wil niet verzilveren. Geeft aan dat de code niet bestaat
2021-06-01 6:28:26 PM
2021-06-02 9:05:55 AM
Mihail
Spotify Legend
356 Views
1 replies
0 likes

356 Views
1 replies
0 likes

Solved!!Superuser Contribution I want to cancel the premium and subscription again

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Thursdaycago
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2021-06-01 2:21:03 PM
2021-06-02 8:55:49 AM
Mihail
Spotify Legend
541 Views
2 replies
0 likes

541 Views
2 replies
0 likes

Superuser Contribution J'ai un abonnement étudiant mais je paie 9,99...

Depuis plus d'un an, je possède un abonnement Spotify Premium for Students. J'ai renouvelé ma réduction étudiante mais je suis prélevé de 9,99€ au lieu de 4,99€.

Pikajoo
Newbie
Depuis plus d'un an, je possède un abonnement Spotify Premium for Students. J'ai renouvelé ma réduction étudiante mais je suis prélevé de 9,99€ au lieu de 4,99€.
2019-05-03 11:15:00 AM
2021-06-01 10:12:52 PM
Théo57
Visitor
4879 Views
4 replies
0 likes

4879 Views
4 replies
0 likes

Superuser Contribution Spotify uses Ads before Podcasts although Premium Account

PlanPremiumCountryGermanyDeviceiPhone 7Plus My Question or IssueI am premium account member. Spotify states that premium accounts are "free of advertisements". But in 2020 Spotify started to insert ads before I can start any podcast. Support wrote, t...

Kate75
Casual Listener
Plan Premium Country Germany Device iPhone 7Plus My Question or Issue I am premium account member. Spotify states that premium accounts are "free of advertisements". But in 2020 Spotif...
2020-06-25 11:58:42 AM
2021-05-31 9:14:06 AM
iPayToNotHaveAd
Casual Listener
2936 Views
15 replies
6 likes

2936 Views
15 replies
6 likes

I was still billed despite cancelling my subscription

PlanPremiumCountry DeviceNILOperating SystemNIL My Question or IssueGreetings,I recently saw Spotify's promotion of 3 months free for the 9.90 plan and subscribed to it. However, I immediately cancelled the subscription as I realised I would be a stu...

JazzyProshooter
Visitor
Plan Premium Country Device NIL Operating System NIL My Question or Issue Greetings, I recently saw Spotify's promotion of 3 months free for the 9.90 plan and subscribed to i...
2021-05-30 6:41:12 PM
2021-05-30 8:39:44 PM
Billy-J
Spotify Star
611 Views
1 replies
0 likes

611 Views
1 replies
0 likes

Question about gift cards

PlanFreeCountryBrazolDeviceSamsung Galaxy A01 and Galaxy J5 (2016), Xbox OneOperating SystemAndroid 10 and 7.1.1, Xbox One OS My Question or IssueI had a prepaid Premium subscription from April to May 2021 and I wish to renew it, but since the Indivi...

rakuhouha
Newbie
Plan Free Country Brazol Device Samsung Galaxy A01 and Galaxy J5 (2016), Xbox One Operating System Android 10 and 7.1.1, Xbox One OS My Question or Issue I had a prepaid Premium subs...
2021-05-29 3:35:08 AM
2021-05-30 8:33:26 PM
Billy-J
Spotify Star
887 Views
1 replies
0 likes

887 Views
1 replies
0 likes

Superuser Contribution Billing with mobile load (Premium)

PlanSpotify PremiumCountryPhilippines My Question or IssueHow do I pay my bill using mobile load? It says my next bill is on 5/06/2021 but it is already 5/27/2021 and I haven't paid my bill yet, I don't know how to pay since I used mobile load in my ...

klayn
Visitor
Plan Spotify Premium Country Philippines My Question or Issue How do I pay my bill using mobile load? It says my next bill is on 5/06/2021 but it is already 5/27/2021 and I haven't paid ...
2021-05-27 4:40:11 AM
2021-05-29 1:01:20 AM
CarlosE
Moderator
1201 Views
1 replies
0 likes

1201 Views
1 replies
0 likes

Can't purchase premium with PayPal

PlanFree/PremiumCountrySri LankaDeviceDesktop PCOperating SystemWindows 10My Question or IssueI've been trying to purchase Spotify premium using PayPal but I keep encountering this error.I verified that both my Spotify and PayPal account are set to t...

user-removed
Visitor
Plan Free/Premium Country Sri Lanka Device Desktop PC Operating System Windows 10 My Question or Issue I've been trying to purchase Spotify premium using PayPal but I keep encountering this ...
2021-05-28 7:44:17 AM
2021-05-28 6:23:09 PM
OneByBoo
Roadie
788 Views
1 replies
0 likes
Account
Subscription

788 Views
1 replies
0 likes

Superuser Contribution [Desktop][Browse] no ads when logged in with facebook?

hello spotify!something weird just happened when i logged into spotify.i had ads!when i log in with facebook i dont have ever apps but with spotify direct i have ads.i use cracked version from happymod on my phone and i never have ads there also.que ...

adherir
Casual Listener
hello spotify! something weird just happened when i logged into spotify. i had ads! when i log in with facebook i dont have ever apps but with spotify direct i have ads. i use cracked version fro...
2021-05-04 9:22:20 PM
2021-05-28 3:02:07 PM
Mihail
Spotify Legend
591 Views
5 replies
1 likes
Browse
Desktop

591 Views
5 replies
1 likes

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