Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 106272 Views
- 70 replies
- 8 likes
- 106272 Views
- 70 replies
- 8 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 13162 Views
- 24 replies
- 2 likes
- 13162 Views
- 24 replies
- 2 likes
Extend Subscription After Using Gift Card
Hello, I used gift cards to redeem my subscription so I don't need to pay until April 2021. But I just got an offer from my credit card company that I will get 1 month subscription reimbursed if I make a purchase with its card by February 2021. Howev...
- Hello, I used gift cards to redeem my subscription so I don't need to pay until April 2021. But I just got an offer from my credit card company that I will get 1 month subscription reimburse...
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- Spotify Star
- 1276 Views
- 5 replies
- 0 likes
- 1276 Views
- 5 replies
- 0 likes
Duo Mix Won't Generate Playlist
The main account holder authorized duo mix however on my end it only says "technical issues" when I try to join dual mix everything else on the accounts works fine. It just won't make the playlist. Tried on both my laptop and my phone.
- The main account holder authorized duo mix however on my end it only says "technical issues" when I try to join dual mix everything else on the accounts works fine. It just won't make the playlist. T...
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- Roadie
- 351 Views
- 1 replies
- 1 likes
- 351 Views
- 1 replies
- 1 likes
[Mobile][Other] Cant find Premium account
I am being charged monthly from Spotify, and I haven’t used the app in over a year, and it’s not even on my phone. I have four emails, and I checked the first two, which are free accounts, and the second we’re created in the last year, so Spotify doe...
- I am being charged monthly from Spotify, and I haven’t used the app in over a year, and it’s not even on my phone. I have four emails, and I checked the first two, which are free accounts, and the se...
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- Spotify Star
- 509 Views
- 1 replies
- 0 likes
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MobileOther
- 509 Views
- 1 replies
- 0 likes
Premium duo second account issues - help please
I have a Spotify Premiem Duo account, my account works fine but my husbands is having issues. He plays his playlist and it is automatically replaced with an unknown playlist If it plays his playlist it will play only a preview It keeps attempting to ...
- I have a Spotify Premiem Duo account, my account works fine but my husbands is having issues. He plays his playlist and it is automatically replaced with an unknown playlist If i...
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- Spotify Star
- 604 Views
- 1 replies
- 0 likes
- 604 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Can't use 3-month trial for auto-renewal plan
I got an email saying: "For a limited time, you can get 3 free months of Premium when you switch to an Individual plan that auto-renews each month." My premium plan expired about a week ago and I've been waiting for some sort of deal before I resub s...
- I got an email saying: "For a limited time, you can get 3 free months of Premium when you switch to an Individual plan that auto-renews each month." My premium plan expired about a week ago ...
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- Moderator
- 791 Views
- 5 replies
- 0 likes
- 791 Views
- 5 replies
- 0 likes
[Subscription][International] Family Premium Enquiries
Hi Community, I would like to find out the following. I have purchased Family Premium for a year from Country A but soon I need to move to Country B. Will I be able to use what I paid for until the subscription due next year?Will the accounts that re...
- Hi Community, I would like to find out the following. I have purchased Family Premium for a year from Country A but soon I need to move to Country B. Will I be able to use...
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- Casual Listener
- 367 Views
- 4 replies
- 0 likes
- 367 Views
- 4 replies
- 0 likes
Renovação no plano errado
PlanPremiumCountryBrazilDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid 10 My Question or IssueMinha assinatura expirou e os dados do cartão estavam desatualizados para renovar a assinatura, alterei os dados e fiz a c...
- Plan Premium Country Brazil Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android 10 My Question or Issue Minha assinatura expirou e os dados do cartão ...
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- Spotify Star
- 447 Views
- 2 replies
- 0 likes
- 447 Views
- 2 replies
- 0 likes
Solved!!Superuser Contribution Something went wrong. Please try again, or go to our support.
Plan Free Country Ukraine Device (iPhone XR, Macbook Air 2020) Operating System (iOS 14.3, MacOS 11.1) My Question or Issue Hello Spotify Support team! I have tried all the steps in the guide, investigated similar issues in the Community, and yet I c...
- Plan Free Country Ukraine Device (iPhone XR, Macbook Air 2020) Operating System (iOS 14.3, MacOS 11.1) My Question or Issue Hello Spotify Support team! I have tried a...
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- Spotify Legend
- 1339 Views
- 3 replies
- 0 likes
- 1339 Views
- 3 replies
- 0 likes
Superuser Contribution Refund
I cancelled premium and i want my refund for the payment from earlier today
- I cancelled premium and i want my refund for the payment from earlier today
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- Spotify Legend
- 426 Views
- 3 replies
- 0 likes
- 426 Views
- 3 replies
- 0 likes
[All Platforms][Partnership] Spotify during an exchange year
I'm an exchange student and i would like to get spotify premium during the exchage, but the price should be the same as the host country. For example, i'm having the exchange in Turkey, so i should pay as a turkish, if i have the exchange in Italy i ...
- I'm an exchange student and i would like to get spotify premium during the exchage, but the price should be the same as the host country. For example, i'm having the exchange in Turkey, so i should p...
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- Roadie
- 273 Views
- 1 replies
- 0 likes
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All PlatformsPartnership
- 273 Views
- 1 replies
- 0 likes
Is there a subscription that allows me to add an account living in a different country?
Hi,I signed up to Premium DUO in the hope to add my partner, who lives in a different country. But I found out quite soon that this wasn't possible. I want to give him Sportify Premium as a gift, so how can I best do this? Is there another subscripti...
- Hi, I signed up to Premium DUO in the hope to add my partner, who lives in a different country. But I found out quite soon that this wasn't possible. I want to give him Sportify Premium as a gift, s...
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- Spotify Star
- 372 Views
- 2 replies
- 0 likes
- 372 Views
- 2 replies
- 0 likes
Student plan as a gift
PlanStudentCountryAustria My Question or IssueI would like to get a Student Plan for my daughter as a gift.What ist he best practice to do so?Thanks for any adviceThomas
- Plan Student Country Austria My Question or Issue I would like to get a Student Plan for my daughter as a gift. What ist he best practice to do so? Thanks for any advice Thomas
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- Spotify Star
- 299 Views
- 1 replies
- 0 likes
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Student
- 299 Views
- 1 replies
- 0 likes
Spofity suddenly want to bill me for Duo account
Plan Premium Country Device Samsung Galaxy S20 My Question or Issue I am using Spotify Premium for years paying 19.90 NIS a month and suddenly Spotify is asking for my credit card again but I only have an option to pay 25.90 NIS for Dou account which...
- Plan Premium Country Device Samsung Galaxy S20 My Question or Issue I am using Spotify Premium for years paying 19.90 NIS a month and suddenly Spotify is asking for my cre...
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- Spotify Star
- 327 Views
- 1 replies
- 0 likes
- 327 Views
- 1 replies
- 0 likes
Podcasts Availability in Russia
PlanPremiumCountryRussiaDeviceMacbook Air mid 2017Operating SystemMacOS 10.15.7 My Question or Issue Being a long-time Spotify user and podcast lover, I find the lack of podcasts in Russia illogical and unfair. Russian users for unnamed reasons have ...
- Plan Premium Country Russia Device Macbook Air mid 2017 Operating System MacOS 10.15.7 My Question or Issue Being a long-time Spotify user and podcast lover, I find the lack ...
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- Not applicable
- 808 Views
- 1 replies
- 7 likes
- 808 Views
- 1 replies
- 7 likes
Cannot get 3 month Trial Premium
Plan Trial PremiumCountry Canada My Question or IssueI'm new to Spotify and have never used it before. After creating the account I was trying to subscribe to 3 month Trial Premium and got "It looks like you’ve taken a trial before, which means you a...
- Plan Trial Premium Country Canada My Question or Issue I'm new to Spotify and have never used it before. After creating the account I was trying to subscribe to 3 month Trial Premium and g...
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- Casual Listener
- 576 Views
- 2 replies
- 0 likes
- 576 Views
- 2 replies
- 0 likes
Superuser Contribution Resubscribing six months before premium expries
PlanPremium (ends on 29/06/21)CountryIndiaDeviceOnePlus 7Operating SystemAndroid 10 My Question or IssueWhat if I recharge or, purchase another premium subscription worth ₹999 for a year before my current ongoing premium expires?My current premium wi...
- Plan Premium (ends on 29/06/21) Country India Device OnePlus 7 Operating System Android 10 My Question or Issue What if I recharge or, purchase another premium subscription worth ₹99...
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- Spotify Legend
- 754 Views
- 1 replies
- 0 likes
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premium subscription
- 754 Views
- 1 replies
- 0 likes
Superuser Contribution Ads on premium
I have been getting ads at the beginning of a podcast. The app will play the intro song of the podcast, then stop and play 3 ads, then resume the show. I can skip the ads, but that's beside the point. I pay for them to not be there in the first place...
- I have been getting ads at the beginning of a podcast. The app will play the intro song of the podcast, then stop and play 3 ads, then resume the show. I can skip the ads, but that's beside the point...
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- Moderator
- 1005 Views
- 7 replies
- 8 likes
- 1005 Views
- 7 replies
- 8 likes
Cant update payment information
PlanPremiumCountryRussiaDeviceWindows 10 My Question or IssueHello. My card expired. I have got a new one. So.. I can't update my payment information. I got this message "Something went wrong. Try again or contact support." I was talking with my Bank...
- Plan Premium Country Russia Device Windows 10 My Question or Issue Hello. My card expired. I have got a new one. So.. I can't update my payment information. I got this message ...
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- Roadie
- 545 Views
- 1 replies
- 0 likes
- 545 Views
- 1 replies
- 0 likes
Blackhat undo cancel subscription notification
I've cancelled my decade long Premium subscription due to the latest UI update ruining Spotify with features removed. My subscription was set to end on the 24/11 (tomorrow) and as I opened Spotify in my car it said: Title: "Your premium is about to e...
- I've cancelled my decade long Premium subscription due to the latest UI update ruining Spotify with features removed. My subscription was set to end on the 24/11 (tomorrow) and as I opened Spotify in...
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- Music Fan
- 405 Views
- 2 replies
- 0 likes
- 405 Views
- 2 replies
- 0 likes
Superuser Contribution Spotify Abonnement beenden ohne zugriff auf das Account Hilfe!
PlanPremiumCountryDeutschlandDevice(Samsung Galaxy s8)Operating System(Android 9 pie) My Question or IssueHallo Leute, ich versuche mich kurz zu fassen. Mein Problem ist das mein altes Handy (Iphone 6) vor längerer Zeit kaputt gegangen ist, und ich m...
- Plan Premium Country Deutschland Device (Samsung Galaxy s8) Operating System (Android 9 pie) My Question or Issue Hallo Leute, ich versuche mich kurz zu fassen. Mein...
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- Spotify Legend
- 1313 Views
- 3 replies
- 0 likes
- 1313 Views
- 3 replies
- 0 likes