Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 74554 Views
- 49 replies
- 3 likes
- 74554 Views
- 49 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 9645 Views
- 23 replies
- 2 likes
- 9645 Views
- 23 replies
- 2 likes
Premium Why Ads?
PlanPremiumCountryNetherlandsDeviceWindows desktopOperating SystemWindows My Question or Issue Why am i still getting ads while having premium?
- Plan Premium Country Netherlands Device Windows desktop Operating System Windows My Question or Issue Why am i still getting ads while having premium? &n...
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- Composer
- 333 Views
- 2 replies
- 0 likes
- 333 Views
- 2 replies
- 0 likes
Superuser Contribution If I switch to Premium Duo with I loose my Hulu?
PlanPremiumCountryUSADeviceAndroidOperating SystemOreo My Question or IssueI was wondering what would happen to my Hulu if I happened to change my plan from the standard to Premium Duo.
- Plan Premium Country USA Device Android Operating System Oreo My Question or Issue I was wondering what would happen to my Hulu if I happened to change my plan from the stand...
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- Moderator
- 8351 Views
- 7 replies
- 0 likes
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AccountPremiumSubscription
- 8351 Views
- 7 replies
- 0 likes
cancel premium link on website throws error
I am trying to cancel my premium account via the button in the accounts page which points to the url https://www.spotify.com/us/account/subscription/change/intent/?target=free. Everytime I try this I get an error "Oops! Something went wrong, please t...
- I am trying to cancel my premium account via the button in the accounts page which points to the url https://www.spotify.com/us/account/subscription/change/intent/?target=free. Everytime I try t...
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- Spotify Star
- 436 Views
- 1 replies
- 1 likes
- 436 Views
- 1 replies
- 1 likes
Cannot change from Spotify Premium + headspace to just Premium
PlanPremium + HeadspaceCountrySwedenDeviceDesktopOperating SystemWindows 10 My Question or IssueI cannot change from Premium + Headspace subscription to just Premium. When i try to change i just get the message:"Can not change plans. This may be beca...
- Plan Premium + Headspace Country Sweden Device Desktop Operating System Windows 10 My Question or Issue I cannot change from Premium + Headspace subscription to just Premium. When i ...
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- Spotify Star
- 357 Views
- 1 replies
- 0 likes
- 357 Views
- 1 replies
- 0 likes
Not eligible for the Premium Solo subscription
PlanFree/PremiumCountryCroatia Device(Huawei Honor View 10)Operating System(Android 10) Hello, today was supposed to be the renewal of my Premium Solo subscription, but I forgot to top-up the card that was put in the payment info. When I topped-up an...
- Plan Free/Premium Country Croatia Device (Huawei Honor View 10) Operating System (Android 10) Hello, today was supposed to be the renewal of my Premium Solo subscript...
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- Spotify Star
- 1581 Views
- 3 replies
- 0 likes
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premium subscription
- 1581 Views
- 3 replies
- 0 likes
Desconto universitario premium
Meu desconto universitário não está ativo, quando tento renovar ele diz que ja utilizei o beneficio, entretanto, faz apenas 1 ano que possuo a conta no spotify e não possuo mais de uma conta.
- Meu desconto universitário não está ativo, quando tento renovar ele diz que ja utilizei o beneficio, entretanto, faz apenas 1 ano que possuo a conta no spotify e não possuo mais de uma conta.
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- Spotify Star
- 601 Views
- 1 replies
- 0 likes
- 601 Views
- 1 replies
- 0 likes
Non riesco ad annullare il periodo di prova gratuita premium
PlanFree trialCountry Device iphone x(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free trial Country Device iphone x (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
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- Spotify Star
- 319 Views
- 1 replies
- 0 likes
- 319 Views
- 1 replies
- 0 likes
Unexpected charges
Hello, I purchased a subscription early this year and forgot to cancel it. I haven't used Spotify since then. Can I get refund for it? Thank you.
- Hello, I purchased a subscription early this year and forgot to cancel it. I haven't used Spotify since then. Can I get refund for it? Thank you.
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- Spotify Star
- 381 Views
- 1 replies
- 0 likes
- 381 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Cancelling Premium - Grace period?
If I cancel Premium, do I get 31 days grace period before it 'switches off'
- If I cancel Premium, do I get 31 days grace period before it 'switches off'
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- Spotify Legend
- 912 Views
- 1 replies
- 0 likes
- 912 Views
- 1 replies
- 0 likes
Superuser Contribution Quiero que me reembolsen los tres cargos que me hicieron a la tarjeta de débito.
Quise activar mi cuenta premium pero no me aceptaba mis datos, después me di cuenta que se hicieron 3 cargos a la tarjeta y ni siquiera tengo Spotify premium. Quisiera una solución, que me regresen mi dinero que es más de lo que cobran el mes.
- Quise activar mi cuenta premium pero no me aceptaba mis datos, después me di cuenta que se hicieron 3 cargos a la tarjeta y ni siquiera tengo Spotify premium. Quisiera una solución, que me regresen m...
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- Spotify Legend
- 356 Views
- 1 replies
- 0 likes
- 356 Views
- 1 replies
- 0 likes
Subscription was switched without permission
PlanPremium for studentsCountryUSADevice Operating System My Question or IssueI was subscribed to a student premium account, when all of a sudden I was switched to a normal premium account without being notified. I have been charged double the price ...
- Plan Premium for students Country USA Device Operating System My Question or Issue I was subscribed to a student premium account, when all of a sudden I was switch...
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- Spotify Star
- 419 Views
- 1 replies
- 0 likes
- 419 Views
- 1 replies
- 0 likes
Solved!! Spotify Family address bug
PlanPremium Family CountryPortugal Device Macbook Pro late 2016) My Question or Issue Hi guys, I am trying to include my mother's account to my Family subscription but she enters her address (our address), a message pops up saying that the address is...
- Plan Premium Family Country Portugal Device Macbook Pro late 2016) My Question or Issue Hi guys, I am trying to include my mother's acc...
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- Spotify Star
- 1231 Views
- 3 replies
- 0 likes
- 1231 Views
- 3 replies
- 0 likes
My university does not appear in the students plan
Hello. I would like to be part of the premium community but my university doesn´t appear in the students plan.I dont know how to suggest it in the oppions.I study in a "Conservatorio Superior de Música". It´s name is "Conservatorio Superior de Música...
- Hello. I would like to be part of the premium community but my university doesn´t appear in the students plan. I dont know how to suggest it in the oppions. I study in a "Conservatorio Superior de ...
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- Spotify Star
- 279 Views
- 1 replies
- 0 likes
- 279 Views
- 1 replies
- 0 likes
Superuser Contribution Hulu is showing up as activated but I can't find my account under the same email
PlanStudent PremiumCountryUSMy Question or IssueI can't seem to log into my hulu account and hulu doesn't seem to show that I have an account with them but on premium for students it shows that I have a registered account with hulu
- Plan Student Premium Country US My Question or Issue I can't seem to log into my hulu account and hulu doesn't seem to show that I have an account with them but on premium for students it shows ...
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- Spotify Legend
- 271 Views
- 1 replies
- 0 likes
- 271 Views
- 1 replies
- 0 likes
Superuser Contribution Paid for Spotify Family, next billing is due 05-09-2020, still lost premium.
Hello, Ive been a long time member, never had issues. Ive paid for Spotify Family last [snip - Moderator edit] Today I was celebrating my birthday, but my spotify quit on me and started playing ads. After a long search why, and could not find a reaso...
- Hello, Ive been a long time member, never had issues. Ive paid for Spotify Family last [snip - Moderator edit] Today I was celebrating my birthday, but my spotify quit on me and ...
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- Spotify Legend
- 336 Views
- 1 replies
- 0 likes
- 336 Views
- 1 replies
- 0 likes
Hulu access after switching from Premium Student
PlanPremiumCountryUS I currently have Spotify Premium with Hulu/Showtime. If I were to switch to a Premium Student account, would I retain my Hulu account when I graduate and switch back to regular Premium?
- Plan Premium Country US I currently have Spotify Premium with Hulu/Showtime. If I were to switch to a Premium Student account, would I retain my Hulu account when I graduate and switch ba...
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- Spotify Star
- 986 Views
- 1 replies
- 0 likes
- 986 Views
- 1 replies
- 0 likes
Subscribed to Spotify Premium for students, but still on Spotify Free?
I have recently subscribed to Spotify Premium for students. After subscribing, I can see the invoice but I'm still on Spotify Free?
- I have recently subscribed to Spotify Premium for students. After subscribing, I can see the invoice but I'm still on Spotify Free?
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- Spotify Star
- 307 Views
- 1 replies
- 0 likes
- 307 Views
- 1 replies
- 0 likes
legit email or scam?
I just contacted support@spotify.com about canceling my subscription. I got an reply from noreply Salesforce. They are asking for: The exact date and time of the transaction, according to your bank statement.The first six and last four digits of your...
- I just contacted support@spotify.com about canceling my subscription. I got an reply from noreply Salesforce. They are asking for: The exact date and time of the tran...
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- Community Legend
- 2037 Views
- 4 replies
- 0 likes
- 2037 Views
- 4 replies
- 0 likes
Premium Duo
My partner and I both have spotify premium, so the duo is perfect for us. However if one of us changes our plan does the other have to set up a brand new account of can they use the account that they already have just minus the fee? both of us have a...
- My partner and I both have spotify premium, so the duo is perfect for us. However if one of us changes our plan does the other have to set up a brand new account of can they use the account that they...
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- Community Legend
- 544 Views
- 5 replies
- 0 likes
- 544 Views
- 5 replies
- 0 likes
Payment failed email
I received an email from no-reply@spotify.com stating that the payment has failed and i need to update it when i clicked it directed me to spotify website and asked me to login so i did and updated it and that was last payment. Today i heard about se...
- I received an email from no-reply@spotify.com stating that the payment has failed and i need to update it when i clicked it directed me to spotify website and asked me to login so i did and updated i...
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- Spotify Star
- 989 Views
- 2 replies
- 0 likes
- 989 Views
- 2 replies
- 0 likes