Announcements

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59355 Views
  • 25 replies
  • 5 likes
  • 59355 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35394 Views
  • 19 replies
  • 2 likes
  • 35394 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26563 Views
  • 16 replies
  • 2 likes
  • 26563 Views
  • 16 replies
  • 2 likes

Payment request - ASAP please.

I would like to pay for my spotify please. I have family matter to deal with, I need to pay asap, please.

  • Casual Listener
  • I would like to pay for my spotify please. I have family matter to deal with, I need to pay asap, please.
  • Jᴀᴄᴋ
  • Roadie
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Payment refund

I paid for premium with my debit card, got charged but did not get the subscription.I paid for it later with UPI. How do i get refund for my first transaction?

  • Newbie
  • I paid for premium with my debit card, got charged but did not get the subscription. I paid for it later with UPI. How do i get refund for my first transaction?
  • Bittencourt
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Solved!! cobroextra

Plan: Premium FamilyCountry: ArgentinaMy Question or Issue:Hola disculpen que hable en castellano. Estoy suscripta hace mucho en spotify, el mes pasado (marzo) me cambie al spotify family. El pago a hacer me llego el 28/03 y me cobraron los 150 pesos...

  • Casual Listener
  • Plan: Premium Family Country: Argentina My Question or Issue: Hola disculpen que hable en castellano. Estoy suscripta hace mucho en spotify, el mes pasado (marzo) me cambie al spotify family...
  • Bittencourt
  • Spotify Star
  • 426 Views
  • 3 replies
  • 0 likes
  • extra charge
  • 426 Views
  • 3 replies
  • 0 likes

Different billing account family account

PlanPremium FamilyCountryThe NetherlandsDeviceallOperating Systemall My Question or IssueHi. So I just started a family account with my boyfriend. Before the family account I had premium which I paid with from my own bank account. I updated the famil...

  • Newbie
  • Plan Premium Family Country The Netherlands Device all Operating System all   My Question or Issue Hi. So I just started a family account with my boyfriend. Before the family account...
  • Bittencourt
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • bank account
    billing
    paying methods
  • 236 Views
  • 1 replies
  • 0 likes

Charged for Subscription that I don't have

Hi, I received a text message at 2.11am this morning, saying "Thank you for your subscription of £9.99 for Spotify Premium from Spotify" etc, this charge has come off my payg O2 balance. I have never signed upto Spotify premium, have also checked my ...

  • Casual Listener
  • Hi, I received a text message at 2.11am this morning, saying "Thank you for your subscription of £9.99 for Spotify Premium from Spotify" etc, this charge has come off my payg O2 balance. I have never...
  • Robert_W
  • Community Legend
  • 243 Views
  • 3 replies
  • 0 likes
  • 243 Views
  • 3 replies
  • 0 likes

Paying twice

I'm paying for my spotify twice, but I've ever only bought one subscription. What can I do?

  • Newbie
  • I'm paying for my spotify twice, but I've ever only bought one subscription. What can I do?
  • Bittencourt
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Cant accept family premium invite

i have an invite to join a family plan but everytime i click it it just goes to the subscription page and tells me to "stay premium" but if i choose that itll just make me have my own family plan. Idk what else to do and this is really annoying pls h...

  • Casual Listener
  • i have an invite to join a family plan but everytime i click it it just goes to the subscription page and tells me to "stay premium" but if i choose that itll just make me have my own family plan. Id...
  • Billy-J
  • Spotify Star
  • 316 Views
  • 5 replies
  • 0 likes
  • 316 Views
  • 5 replies
  • 0 likes

Solved!! je paie 9,99 eur par mois, mais je n'ai pas d'abonnement premium...

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luan
  • Spotify Star
  • 261 Views
  • 3 replies
  • 0 likes
  • 261 Views
  • 3 replies
  • 0 likes

Superuser Contribution Regular Premium Account WITHOUT HULU is not available

Spotify has seriously fouled up their entire subscription system in the USA with the rollout of the Hulu promotion.It appears to be impossible at this moment to sign up for a new Premium account without Hulu, or to upgrade a free to account to Premiu...

  • Roadie
  • Spotify has seriously fouled up their entire subscription system in the USA with the rollout of the Hulu promotion. It appears to be impossible at this moment to sign up for a new Premium account wi...
  • Peter
  • Spotify Legend
  • 513 Views
  • 3 replies
  • 0 likes
  • 513 Views
  • 3 replies
  • 0 likes

Solved!! Cancelled account but still being billed

There has been a small misunderstanding which I don’t immediately know the answer to, hope you can help. i have payed a premium account for 3 months for a friend of mine. I gave this to him as a present. It got billed through mypaypal as is my own pr...

  • Regular
  • There has been a small misunderstanding which I don’t immediately know the answer to, hope you can help.   i have payed a premium account for 3 months for a friend of mine. I gave this to him ...
  • Luan
  • Spotify Star
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Unable to use spotify premium offer for samsung s10+

PlanFreeCountryUSDeviceS10+Operating SystemAndroid My Question or IssueI do not see the samsung spotify offer. I do not remember using premium before on this account. Could you please let me know what the issue is?

  • Newbie
  • Plan Free Country US Device S10+ Operating System Android   My Question or Issue I do not see the samsung spotify offer. I do not remember using premium before on this account.  C...
  • ElainaD
  • Composer
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Charged double for several months

PlanPremiumCountryCanadaDeviceIphone 6sOperating SystemIos10 My Question or IssueCharged double for several months, is there anyway to add that back to my credit card ?! I do not want a Spotify credit or whatever for extra months. ThanksAndrew

  • Newbie
  •   Plan Premium Country Canada Device Iphone 6s Operating System Ios10   My Question or Issue Charged double for several months, is there anyway to add that back to my credit card...
  • A_Musicophile
  • Community Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Solved!! One family member's premium features stopped working

PlanFamily PremiumCountryIrelandDeviceAndroid (moto G5)Operating SystemAndroid Oreo Premium services stopped working My daughter is prompted with a message saying 'You have tried to access a premium feature' when logged in on Android app and trying t...

  • Casual Listener
  • Plan Family Premium Country Ireland Device Android (moto G5) Operating System Android Oreo   Premium services stopped working   My daughter is prompted with a message saying 'You...
  • Bittencourt
  • Spotify Star
  • 560 Views
  • 5 replies
  • 1 likes
  • 560 Views
  • 5 replies
  • 1 likes

Is Hulu really free with Premium spotify

PNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,...

  • Casual Listener
  • PNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • KossB
  • Roadie
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Prepaid Visa Failure

PlanFreeCountryGreeceDeviceDesktop , RedmiNote5plusOperating System( Android, Windows 10 My Question or IssueI just got my Visa Prepaid card in order to pay for a prenium student subscription but it does not accept the payment. Take note that the inf...

  • Casual Listener
  • Plan Free Country Greece Device Desktop , RedmiNote5plus Operating System ( Android, Windows 10   My Question or Issue I just got my Visa Prepaid card in order to pay for a prenium stu...
  • KossB
  • Roadie
  • 256 Views
  • 1 replies
  • 0 likes
  • prepaid
    Visa
  • 256 Views
  • 1 replies
  • 0 likes

Issue to connect my daughter to our Family subscription

PlanSpotify FamilyCountryFranceDeviceSamsung Galaxy A5Operating SystemAndroid Oreo, Windows 10My Question or Issue Hi, I cannot add my daughter's account to our family subscription. I already sent several times the invite (even with different e-mail ...

  • Casual Listener
  • Plan Spotify Family Country France Device Samsung Galaxy A5 Operating System Android Oreo, Windows 10 My Question or Issue   Hi,   I cannot add my daughter's account to our...
  • yaminet
  • Casual Listener
  • 364 Views
  • 3 replies
  • 0 likes
  • 364 Views
  • 3 replies
  • 0 likes

Solved!! Pago

Necesito saber si se puede hacer pago con tarjeta de débitoo y como hacerlo por fa

  • Newbie
  • Necesito saber si se puede hacer pago con tarjeta de débitoo y como hacerlo por fa
  • Luan
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium WITHOUT auto-renewal?

Having reached a time of life when I could keel over dead at any moment, I'm canceling any and all auto-renewal subscriptions as a courtesy to my survivors, who will appreciate having fewer chores to deal with after I've vamoosed. With that in mind, ...

  • Casual Listener
  • Having reached a time of life when I could keel over dead at any moment, I'm canceling any and all auto-renewal subscriptions as a courtesy to my survivors, who will appreciate having fewer chores to...
  • Bethany_Dawn
  • Community Legend
  • 1260 Views
  • 3 replies
  • 0 likes
  • 1260 Views
  • 3 replies
  • 0 likes

being charged double AGAIN after talking to someone online

PlanstudentCountrycanadaDeviceandroidQUESTION: WHY am i being charged twice again after i directly spoke with spotify staff about two weeks ago and they closed my other account. i am so frustrated.

  • Newbie
  • Plan student Country canada Device android QUESTION: WHY am i being charged twice again after i directly spoke with spotify staff about two weeks ago and they closed my other account. i am so f...
  • Robert_W
  • Community Legend
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Solved!! AYUDAAAA

Compré varias tarjetas de Spotify y ninguna me funcionó, me marcaba error cuando las canjeaba, incluso intenté con otras tarjetas de Spotify que había comprado ese momento pero no funcionó. Fui a walmart (en donde compré las tarjetas) y me dijeron qu...

  • Casual Listener
  • Compré varias tarjetas de Spotify y ninguna me funcionó, me marcaba error cuando las canjeaba, incluso intenté con otras tarjetas de Spotify que había comprado ese momento pero no funcionó.  ...
  • david1234508934
  • Casual Listener
  • 721 Views
  • 2 replies
  • 0 likes
  • 721 Views
  • 2 replies
  • 0 likes