Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8054 Views
  • 23 replies
  • 2 likes
  • 8054 Views
  • 23 replies
  • 2 likes

Superuser Contribution Subscirbtion change from premium to free

PlanPremiumCountry DeviceSamsung galaxy A51Operating SystemAndroid Oreo My Question or IssueSorry I'm an Indonesian and my English not really good but hope you understand, so my problem is, I just buy the premium plan 1 mont with free trial 3 month, ...

  • Visitor
  • Plan Premium Country   Device Samsung galaxy A51 Operating System Android Oreo   My Question or Issue Sorry I'm an Indonesian and my English not really good but hope you unde...
  • Galaxy4
  • Visitor
  • 409 Views
  • 2 replies
  • 0 likes
  • 409 Views
  • 2 replies
  • 0 likes

CHANGE SUBSCRIPTION FROM PREMIUM TO FAMILY

PlanPremiumCountryEcuadorDeviceiPhone 11Operating SystemiOS My Question or IssueI'm currently on the premium subscription and the 3rd of each month I pay for it. I have decided that I'm going to change my subscription to the family plan. I don't know...

  • Visitor
  • Plan Premium Country Ecuador Device iPhone 11 Operating System iOS   My Question or Issue I'm currently on the premium subscription and the 3rd of each month I pay for it. I have decid...
  • Emilia_8
  • Community Legend
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Cannot get a pin to pay subscription

PlanDuoCountryIndonesiaDeviceAsus Zenfone 4 Max ProOperating SystemAndroid OreoMy Question or Issuei cannot get my pin to pay subscription, it's been a day with nomerous trial. no message no emailPayment: indosat ooredoo

  • Casual Listener
  • Plan Duo Country Indonesia Device Asus Zenfone 4 Max Pro Operating System Android Oreo My Question or Issue i cannot get my pin to pay subscription, it's been a day with nomerous trial. no m...
  • Billy-J
  • Spotify Star
  • 723 Views
  • 3 replies
  • 0 likes
  • duo plan
    PIN
  • 723 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Changing country by changing payment info

PlanPremium DuoCountryBelarusDeviceiPad Air 3rd GenOperating SystemiOS 13.6 My Question or IssueHi! I'm intersted in one moment of Spotify Premium. Right now I have an active Belarusian subscription due to which many of my favourite tracks were block...

  • Casual Listener
  • Plan Premium Duo Country Belarus Device iPad Air 3rd Gen Operating System iOS 13.6   My Question or Issue Hi! I'm intersted in one moment of Spotify Premium. Right now I have an active...
  • secondthunder
  • Casual Listener
  • 966 Views
  • 2 replies
  • 0 likes
  • 966 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment problems

PlanFreeCountrySerbiaDeviceIphone 6sOperating SystemIOS 13, Windows 10 My Question or IssueHello Spotify support, i am hoping you can help me, basically i have an Iphone, and i've made an account on Apple ID and bought spotify premium but then i reme...

  • Visitor
  • Plan Free Country Serbia Device Iphone 6s Operating System IOS 13, Windows 10   My Question or Issue Hello Spotify support, i am hoping you can help me, basically i have an Iphone, and...
  • Elena
  • Moderator
  • 545 Views
  • 1 replies
  • 0 likes
  • 545 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't pay with my visa card

PlanFreeCountryBelarusDevicepcOperating Systemwindows 10 My Question or IssueI tried to activate premium subscription with my VISA card, issued in the country that i am currently residing in. The country in the account is set to the current country o...

  • Newbie
  • Plan Free Country Belarus Device pc Operating System windows 10   My Question or Issue I tried to activate premium subscription with my VISA card, issued in the country that i am curre...
  • Petya
  • Community Legend
  • 949 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 949 Views
  • 1 replies
  • 0 likes

Want Spotify Premium

I'm trying to get Spotify premium again after cancelling the first time since I needed to save money. Now that I'm trying start it again, it won't allow me to pay since I've already had a free trial but I'm just trying to start up my subscription aga...

  • Newbie
  • I'm trying to get Spotify premium again after cancelling the first time since I needed to save money. Now that I'm trying start it again, it won't allow me to pay since I've already had a free trial ...
  • Billy-J
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Wrong account premium

PlanPremium CountryUkraine DeviceiPhone 11Operating SystemiOS 13 Hello, I accidentally enabled premium free trial on the wrong account and disabled it within an hour. Now I can not enable it on the right one because it says that I already tried. Any ...

  • Casual Listener
  • Plan Premium   Country Ukraine    Device iPhone 11 Operating System iOS 13   Hello,   I accidentally enabled premium free trial on the wrong account and d...
  • DismalSoul
  • Casual Listener
  • 336 Views
  • 2 replies
  • 0 likes
  • 336 Views
  • 2 replies
  • 0 likes

Solved!! Change subscription before month ends

My individual premium subscriptions payment will be on august 8th. But I would want to change to duo premium subscriptions now. What happends with the rest of the paid month? Will I have to pay for the duo subscription on august 8th or at the date i ...

  • Visitor
  • My individual premium subscriptions payment will be on august 8th. But I would want to change to duo premium subscriptions now. What happends with the rest of the paid month? Will I have to pay for t...
  • Billy-J
  • Spotify Star
  • 584 Views
  • 1 replies
  • 0 likes
  • 584 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being billed $S5.13 in Singapore for Student Premium?

The advertised price on Spotify's Singapore website is $S4.99 but according to my bank statements I've been charged $S5.13 consistently over the past 4 months.What could be the reason for this? I am still a student and am verified as one, my plan typ...

  • Newbie
  • The advertised price on Spotify's Singapore website is $S4.99 but according to my bank statements I've been charged $S5.13 consistently over the past 4 months. What could be the reason for this? I...
  • Peter
  • Spotify Legend
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Superuser Contribution My renewal payment is declined.

PlanSpotify Premium FamilyCountry Indonesia DeviceAll devicesOperating SystemAll OS My Question or IssueMy renewal payment is declined.I have checked and my Visa credit card is valid and the fund is available.I also have added a new payment method.Bu...

  • Casual Listener
  • Plan Spotify Premium Family Country Indonesia   Device All devices Operating System All OS   My Question or Issue My renewal payment is declined. I have checked and my Visa credi...
  • Peter
  • Spotify Legend
  • 482 Views
  • 1 replies
  • 0 likes
  • 482 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscribe

PlanFreeCountryBelarusDeviceiphone XROperating System(iOS 13) My Question or IssueI am in the 2nd year of the Belarusian State Academy of Communications. The documents were given to us 2 years ago, when we entered. And they won’t give out new ones. S...

  • Visitor
  • Plan Free Country Belarus Device iphone XR Operating System (iOS 13)   My Question or Issue I am in the 2nd year of the Belarusian State Academy of Communications. The documents were g...
  • Peter
  • Spotify Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Solved!! Student Subcribtion

Возникла проблема с оформлением студенческой подписки, уже около 24 часов не приходит ответ по поводу данного вопроса с shareid (вроде как-то так), не могли бы помочь?

  • Casual Listener
  • Возникла проблема с оформлением студенческой подписки, уже около 24 часов не приходит ответ по поводу данного вопроса с shareid (вроде как-то так), не могли бы помочь?  
  • ogzai
  • Casual Listener
  • 948 Views
  • 4 replies
  • 0 likes
  • 948 Views
  • 4 replies
  • 0 likes

I can't pay for Spotify premium through payment by mobile

I'm trying to pay for Spotify premium through payment by mobile but it say something went wrong please try again. I tried so many time but it still won't go through. I availed the premium last March but after one month I didn't renew it so I cancelle...

  • Newbie
  • I'm trying to pay for Spotify premium through payment by mobile but it say something went wrong please try again. I tried so many time but it still won't go through. I availed the premium last March ...
  • 289 Views
  • 0 replies
  • 1 likes
  • 289 Views
  • 0 replies
  • 1 likes

Cannot redeem my gift card

I bought a gift card in Belgium and also have an account on spotify in Belgium. I've tried to redeem the code but it always says something went wrong. I've tried it several times but it doesn't work. I sent an email to spotify but here I only get the...

  • Casual Listener
  • I bought a gift card in Belgium and also have an account on spotify in Belgium. I've tried to redeem the code but it always says something went wrong. I've tried it several times but it doesn't work....
  • Billy-J
  • Spotify Star
  • 407 Views
  • 3 replies
  • 0 likes
  • Account
  • 407 Views
  • 3 replies
  • 0 likes

still charge of payment

hello on Mei I al ready stop subcribtion for my account " P102B2AF01 ", but the bill still charge me until this month, how can that happen,, I can't contact any your Indonesian services or official account, and there is no phone number, can you help ...

  • Casual Listener
  • hello   on Mei I al ready stop subcribtion for my account " P102B2AF01 ", but the bill still charge me until this month, how can that happen,, I can't contact any your Indonesian services...
  • Billy-J
  • Spotify Star
  • 355 Views
  • 3 replies
  • 0 likes
  • Account
  • 355 Views
  • 3 replies
  • 0 likes

MCO pay error

Plan PremiumFree/PremiumCountry Singpaore Device desktop Mcbook(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Hi can MCO pay spotify family plan?I tried using paypal or switch to SG currency...

  • Visitor
  • Plan Premium Free/Premium Country Singpaore   Device desktop Mcbook (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc...
  • Luan
  • Spotify Star
  • 435 Views
  • 1 replies
  • 1 likes
  • 435 Views
  • 1 replies
  • 1 likes

Trial subscription on 3 month impossible to subscribe

Hello.I am user of spotify: Poul (polesch99@**bleep**) I have a strange problem.I and my friend are from Russia. My friend have subscribed for 3 trial month of Spotify Premium yesterday.But I can't do it.After clicking on offer with 3 month I see onl...

  • Visitor
  • Hello. I am user of spotify: Poul (polesch99@**bleep**)  I have a strange problem. I and my friend are from Russia. My friend have subscribed for 3 trial month of Spotify Premium yesterday. ...
  • Luan
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Why my credit card has been rejected

I have a Family account. My card expired few day ago and I'm trying to put the details of the new one but it's alway rejected without explanation.What to do?

  • Casual Listener
  • I have a Family account.  My card expired few day ago and I'm trying to put the details of the new one but it's alway rejected without explanation. What to do? 
  • Elena21
  • Casual Listener
  • 370 Views
  • 6 replies
  • 0 likes
  • 370 Views
  • 6 replies
  • 0 likes

I can't buy subscription

I want buy premium subscribe, but I can't do this.I from Russia. I want to pay for a subscription, but I get an error (in the screenshot)My card is registered in Russia and fully working, the region in the profile is Russia

  • Visitor
  • I want buy premium subscribe, but I can't do this. I from Russia. I want to pay for a subscription, but I get an error (in the screenshot) My card is registered in Russia and fully working, th...
  • Billy-J
  • Spotify Star
  • 394 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 394 Views
  • 1 replies
  • 0 likes