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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76273 Views
  • 27 replies
  • 5 likes
  • 76273 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43376 Views
  • 19 replies
  • 2 likes
  • 43376 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31406 Views
  • 17 replies
  • 3 likes
  • 31406 Views
  • 17 replies
  • 3 likes

Student Discount 404 Error

SubscriptionPremiumCountryUnited StatesDeviceSamsung Galaxy 9, Windows 10 PCOperating SystemAndroid Oreo My Question or IssueI'm having issues signing up for my Spotify student discount. When I log in, it logs in just fine, but after that, I get a 40...

  • Visitor
  • Subscription Premium Country United States Device Samsung Galaxy 9, Windows 10 PC Operating System Android Oreo   My Question or Issue I'm having issues signing up for my Spotify ...
  • PhillipD
  • Visitor
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Cannot redeem gift card code

PlanPremiumCountryIndonesiaDevice(Galaxy A20, PC)Operating System(Android P, Windows 10) My Question or IssueCannot redeem the codeI cant reedem the code both on PC and my phone, after submit the code in redeem page it always directing me to somethin...

  • Casual Listener
  • Plan Premium Country Indonesia Device (Galaxy A20, PC) Operating System (Android P, Windows 10)   My Question or Issue Cannot redeem the code I cant reedem the code both on PC and my ...
  • k7rie
  • Casual Listener
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Compra por boleto

Bom dia,realizei o pagamento do Spotify por boleto porém percebi algo estranho,eu não recebi o boleto pelo email, onde eu só consegui visualizar o boleto na hora que eu gerei e na mesma hora paguei pela internet e até recebi um recibo de confirmação ...

  • Casual Listener
  • Bom dia,realizei o pagamento do Spotify por boleto porém percebi algo estranho,eu não recebi o boleto pelo email, onde eu só consegui visualizar o boleto na hora que eu gerei e na mesma hora paguei p...
  • Luan
  • Spotify Star
  • 335 Views
  • 3 replies
  • 0 likes
  • 335 Views
  • 3 replies
  • 0 likes

Spotify premium has stopped prematurely and is renewed in 6 days. Why has this happened?

I am using Spotify premium in New Zealand and for some reason it has stopped and says it needs to be renewed however I renew it when I renew my phone plan (I'm using spark) And it says that it doesn't need to be renewed for at least another 6 days an...

  • Visitor
  • I am using Spotify premium in New Zealand and for some reason it has stopped and says it needs to be renewed however I renew it when I renew my phone plan (I'm using spark) And it says that it doesn'...
  • OneByBoo
  • Rising Star 4
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution my subscription says premium with hulu but I can't connect

My plan is called Premium with Hulu and I am based in USA.However I can't connect with Hulu. There is a massive button that says activate in my account. I have tried many times over the last couple of years and it never worked. Why do I have a plan t...

  • Casual Listener
  • My plan is called Premium with Hulu and I am based in USA. However I can't connect with Hulu. There is a massive button that says activate in my account. I have tried many times over the last couple...
  • Peter
  • Spotify Legend
  • 968 Views
  • 5 replies
  • 0 likes
  • 968 Views
  • 5 replies
  • 0 likes

Account linked to Hulu, except it doesn't exist on Hulu's end.

Post might be a little long, I just want to give all the info and all the steps of what I have tried to do to resolve this...1. Had a bad gateway error on Hulu's website when trying to sign up for Hulu a few months ago when I saw I had free access th...

  • Visitor
  • Post might be a little long, I just want to give all the info and all the steps of what I have tried to do to resolve this... 1. Had a bad gateway error on Hulu's website when trying to sign up for ...
  • OneByBoo
  • Rising Star 4
  • 953 Views
  • 2 replies
  • 0 likes
  • 953 Views
  • 2 replies
  • 0 likes

Superuser Contribution My confirmation pin won't accept and I keep on getting "Oops, something went wrong. etc."

PlanFree (Trying to apply Premium with student discount) CountryPhilippines DeviceSamsung Galaxy J7 Prime Operating SystemAndroid My Question or IssueI am using a mobile payment method and my prepaid sim is SMART. Everytime I type the confirmation pi...

  • Visitor
  •   Plan Free (Trying to apply Premium with student discount)   Country Philippines   Device Samsung Galaxy J7 Prime   Operating System Android   My Question or Is...
  • Peter
  • Spotify Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

My gift card doesn't work

I have tried everything "Spotify" has told me to do and my gift card it's still not working. I think it has a problem. The card number is: Snipped by Rock Star - Gift Card Info

  • Visitor
  • I have tried everything  "Spotify" has told me to do and my gift card it's still not working. I think it has a problem. The card number is: Snipped by Rock Star - Gift Card Info
  • Luan
  • Spotify Star
  • 223 Views
  • 1 replies
  • 1 likes
  • 223 Views
  • 1 replies
  • 1 likes

Family premium but currently had subscription for a year from a gift card

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello! I currently have a premium subscription for Spotify for a year. I got the deal from C...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Rene01
  • Community Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Plano familiar - trabalho no exterior

PlanPremium FamiliarCountryBrasilDeviceiPhone 7 My Question or IssueMoro em uma região de fronteira, entre o Brasil e o Paraguai. Incluí meu esposo no plano familiar mas ele trabalha no Paraguai, ou seja, ele vai pro Paraguai de manhã e volta a noite...

  • Visitor
  • Plan Premium Familiar Country Brasil Device iPhone 7   My Question or Issue Moro em uma região de fronteira, entre o Brasil e o Paraguai. Incluí meu esposo no plano familiar mas ele trab...
  • Billy-J
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Spotify charged me two times for the same month via Paypal

Hello, I wanted to pay my Spotify family subscription using some money I already had on PayPal and my credit card. I've been paying this way for more than a year now with no problems. Anyway, somehow I received two payment attempt. One was successful...

  • Newbie
  • Hello, I wanted to pay my Spotify family subscription using some money I already had on PayPal and my credit card. I've been paying this way for more than a year now with no problems.   Anyway...
  • Billy-J
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Prueba Gratis

Hola qué tal estoy pensando en obtener la prueba gratis de 30 días me pide que meta mi tarjeta de crédito/débito la pongo y me marca error, me gustaría saber si forzosamente se tiene que tener saldo completo para que me pueda pasar la suscripción o c...

  • Visitor
  • Hola qué tal estoy pensando en obtener la prueba gratis de 30 días me pide que meta mi tarjeta de crédito/débito la pongo y me marca error, me gustaría saber si forzosamente se tiene que tener saldo ...
  • Billy-J
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Cannot access to my Spotify Premium account but the payment is still done

PlanPremiumCountryNew ZealandDeviceSamsung GalaxyOperating SystemAndroid My Question or IssueHi Spotify I have another facebook account used for Spotify service. But I have already deleted facebook account and I cannot access the account anymore. The...

  • Casual Listener
  • Plan Premium Country New Zealand Device Samsung Galaxy Operating System Android   My Question or Issue Hi Spotify I have another facebook account used for Spotify service. But I have a...
  • Billy-J
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

No payment option seems to work

PlanPremiumCountryDenmarkDeviceIBM compatible Operating SystemWindows 10My Question or IssueNo payment option seems to work. I've tried PayPal and two credit cards. I have tried all payment options in incognito mode as well, as similar threads sugges...

  • Visitor
  • Plan Premium Country Denmark Device IBM compatible 😄 Operating System Windows 10 My Question or Issue No payment option seems to work. I've tried PayPal and two credit cards. I have tr...
  • Billy-J
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Não consigo acessar a conta PREMIUM

PlanFree/PremiumCountryBrazilDeviceSamsung J4Operating SystemAndroid / Windows 10My Question or IssueEstou recebendo uma confirmação de cobrança no valor da assinatura Premium no meu e-mail, porém ao acessar a minha conta ainda está como FREE. Isso e...

  • Visitor
  • Plan Free/Premium Country Brazil Device Samsung J4 Operating System Android / Windows 10 My Question or Issue Estou recebendo uma confirmação de cobrança no valor da assinatura Premium no me...
  • Luan
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Can I still have Hulu on Non-Student Premium?

PlanPremiumCountryUSA My Question or IssueIf I have the student's Spotify premium with hulu and am no longer a student, will I still have hulu when I'm switched over to the non-student premium plan? Can I be grandfathered in?

  • Newbie
  • Plan Premium Country USA   My Question or Issue If I have the student's Spotify premium with hulu and am no longer a student, will I still have hulu when I'm switched over to the non-stude...
  • Luan
  • Spotify Star
  • 982 Views
  • 1 replies
  • 0 likes
  • 982 Views
  • 1 replies
  • 0 likes

Superuser Contribution have had premium with hulu for a while now and it says my hulu is not active

US Plan Premium auto pay I have had hulu as part of my premium since about a month after the promo started. All of a sudden hulu says my account is not active. Also, it is no longer mentioned on my spotify account info. My account was active and fine...

  • Visitor
  • US   Plan  Premium auto pay   I have had hulu as part of my premium since about a month after the promo started. All of a sudden hulu says my account is not active. Also, it is no...
  • xtan
  • Regular
  • 2060 Views
  • 9 replies
  • 1 likes
  • 2060 Views
  • 9 replies
  • 1 likes

Two accounts on same credit card - how to change?

PlanFree/PremiumCanada Deviceiphone, imacOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, an ex-friend of mine runs his Spotify account on my credit card, the same I use for my personal account. When I changed my credi...

  • Newbie
  • Plan Free/Premium Canada    Device iphone, imac Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Hi, an ex-friend of mine runs his...
  • Bittencourt
  • Spotify Star
  • 524 Views
  • 1 replies
  • 0 likes
  • 524 Views
  • 1 replies
  • 0 likes

3 Months Promo??

I never bought a spotify promotion, but the 3 month promotion has disappeared for me ...(Note: the promotion of 1.99 brl)

  • Casual Listener
  • I never bought a spotify promotion, but the 3 month promotion has disappeared for me ... (Note: the promotion of 1.99 brl)
  • EletronNeo
  • Casual Listener
  • 649 Views
  • 2 replies
  • 0 likes
  • 649 Views
  • 2 replies
  • 0 likes

Don't play selected languages

Hello, how I can select which languages I don't wanna listen to?PlanPremiumCountryCZ DeviceN/AOperating SystemN/A My Question or Issue

  • Newbie
  • Hello, how I can select which languages I don't wanna listen to? Plan Premium Country CZ   Device N/A Operating System N/A   My Question or Issue  
  • Brunelicia
  • Community Legend
  • 243 Views
  • 1 replies
  • 2 likes
  • 243 Views
  • 1 replies
  • 2 likes