Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
2 weeks ago
Janecore_0414
Newbie
144831 Views
99 replies
12 likes

144831 Views
99 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
16843 Views
27 replies
4 likes

16843 Views
27 replies
4 likes

Superuser Contribution Can't Change to Hulu (no adds) when I have a Spotify Student Premium account

My Question or IssueHi, I am trying to get Hulu without adds, but I have a Spotify Student Premium account. I found the steps online to deactivate Hulu so that I could sign up for Hulu without adds. I followed the steps to where they said the deactiv...

ilyd_ki0a-s2f
Newbie
My Question or Issue Hi, I am trying to get Hulu without adds, but I have a Spotify Student Premium account. I found the steps online to deactivate Hulu so that I could sign up for Hulu without adds...
2021-06-11 12:33:16 AM
2021-06-12 7:10:18 PM
Eni
Moderator
454 Views
1 replies
0 likes

454 Views
1 replies
0 likes

"Something went wrong. Try again" when trying to upgrade in Premium Duo Plan

PlanPremium DuoCountryPhilippines DeviceXiaomi Red Mi, Iphone 6, Operating SystemWindows 10 My Question or IssueHi! Last time, I downgrade my spotify premium to free but been trying to upgrade my account in Premium Duo Plan but it says "Something wen...

hnajyceryes_07
Casual Listener
Plan Premium Duo Country Philippines Device Xiaomi Red Mi, Iphone 6, Operating System Windows 10 My Question or Issue Hi! Last time, I downgrade my spotify pre...
2021-06-12 4:01:53 AM
2021-06-12 6:46:51 PM
Billy-J
Spotify Star
504 Views
1 replies
0 likes

504 Views
1 replies
0 likes

Duo address verification issues

When trying to add my Duo Partner to the subscription, we get an error even if adding the address EXACTLY as it appears in the duo page. Even tried the billing address just to be sure, but still same problem. help please!

MagV43
Visitor
When trying to add my Duo Partner to the subscription, we get an error even if adding the address EXACTLY as it appears in the duo page. Even tried the billing address just to be sure,...
2021-06-12 1:42:03 PM
2021-06-12 6:44:50 PM
Billy-J
Spotify Star
482 Views
1 replies
0 likes
Duo

482 Views
1 replies
0 likes

Solved!! Redeem Spotify premium gift card and then move to another country

Hello, I currently live in the US and opened my Spotify account here. I am moving to another country in a few weeks. I was just given a 6 month Spotify premium gift card by an American friend, which I am planning to redeem before leaving. Will I be a...

cicada84
Casual Listener
Hello, I currently live in the US and opened my Spotify account here. I am moving to another country in a few weeks. I was just given a 6 month Spotify premium gift card by an American frien...
2021-06-08 11:21:58 PM
2021-06-12 6:11:50 PM
cicada84
Casual Listener
1133 Views
2 replies
0 likes

1133 Views
2 replies
0 likes

Superuser Contribution Subscriptions

PlanFreeCountryUnited States of AmericaDeviceiPhone 11Operating SystemiOS 14 My Question or IssueThis is just a question, My payment plan is Free but it gave me 2 weeks of premium for free. I was confused because I haven't entered any card informatio...

greg58
Visitor
Plan Free Country United States of America Device iPhone 11 Operating System iOS 14 My Question or Issue This is just a question, My payment plan is Free but it gave me 2 weeks of pr...
2021-06-11 6:50:16 AM
2021-06-11 9:10:52 PM
Novy
Moderator
440 Views
1 replies
0 likes

440 Views
1 replies
0 likes

Superuser Contribution i already redeem my premium . but why i still cant gat the premium ?

i already redeem my premium but why i still don’t get that premium ?

farhanaadeeba
Casual Listener
i already redeem my premium but why i still don’t get that premium ?
2018-02-18 3:11:36 PM
2021-06-11 3:54:25 PM
Alex
Spotify Legend
598 Views
5 replies
0 likes

598 Views
5 replies
0 likes

Superuser Contribution Is it possible to renew my Spotify Premium if I redeemed it using a gift card?

Hello guys,Two months ago, I purchased a 3 month spotify premium gift card. I know I might sound stupid now, but some time later I thought I could take a break from spotify for Tidal 2 month offer. Last time I realised spotify is better and decided t...

Account overview - Spotify - Google Chrome 06.06.2021 14_33_19 (2).png

Account overview - Spotify - Google Chrome 06.06.2021 14_35_06 (2).png

user-removed
Visitor
Hello guys, Two months ago, I purchased a 3 month spotify premium gift card. I know I might sound stupid now, but some time later I thought I could take a break from spotify for Tidal 2 month offer....
2021-06-10 1:12:50 PM
2021-06-11 9:07:19 AM
Jeremy
Spotify Legend
1391 Views
1 replies
0 likes
Gift Card
Subscriptions

1391 Views
1 replies
0 likes

Problem with subscription

PlanPremium/DuoCountryPoland DeviceXiaomi mi 9Operating SystemAndroid My Question or IssueHi, i have a problem with premium Duo, bought it twice but Spotify tries to give me premium and charge only for 19,99 not for 24,99 and i must do supscription f...

Svmson
Visitor
Plan Premium/Duo Country Poland Device Xiaomi mi 9 Operating System Android My Question or Issue Hi, i have a problem with premium Duo, bought it twice but Spotify tries ...
2021-06-09 11:41:07 AM
2021-06-09 11:57:09 PM
Luan
Spotify Star
571 Views
1 replies
0 likes

571 Views
1 replies
0 likes

Superuser Contribution Can't use student discount properly

PlanFreeCountryUnited StatesDeviceComputer/iPhone XROperating SystemWindows 10/iOS 12 My Question or IssueHey, I'm trying to sign up for the student premium option. It recognized my name and university without any hassle, really. Says I've got the st...

Vitellius
Newbie
Plan Free Country United States Device Computer/iPhone XR Operating System Windows 10/iOS 12 My Question or Issue Hey, I'm trying to sign up for the student premium option. It recogn...
2021-06-09 4:12:12 AM
2021-06-09 6:53:56 PM
CarlosE
Moderator
422 Views
1 replies
0 likes

422 Views
1 replies
0 likes

Premium Family

Hi Spotify I canceled my individual premium account and prepaid Premium Family for a year, but renewal notices keep coming up. Has my purchase been validated and will I be able to use it after the individual premium after it expires? Thank you,Bianca...

Baianca_ns
Casual Listener
Hi Spotify 🙂 I canceled my individual premium account and prepaid Premium Family for a year, but renewal notices keep coming up. Has my purchase been validated and will I be able to use it ...
2021-06-07 6:14:26 PM
2021-06-08 8:34:40 PM
Luan
Spotify Star
1040 Views
3 replies
0 likes

1040 Views
3 replies
0 likes

Superuser Contribution paid transaction was made on my account without my knowledge

PlanPremiumCountryturkey Devicehuawei mate 20 liteOperating Systemandroid My Question or Issue Some time after I got my student premium account, I got a message from my bank stating that I made a $1.11 fee transaction even though I didn't. I canceled...

buse0kk
Visitor
Plan Premium Country turkey Device huawei mate 20 lite Operating System android My Question or Issue Some time after I got my student premium account, I got a message...
2021-06-07 11:21:21 AM
2021-06-08 9:22:55 AM
Alex
Spotify Legend
480 Views
1 replies
0 likes

480 Views
1 replies
0 likes

Superuser Contribution Bank Fraud via Spotify

Within minutes of me confirming a free Spotify account, my bank account was hit with a direct withdrawal by a company trying to look like Spotify. I had provided no financial information to Spotify. This is an example of how Spotify has rogue entitie...

murphy777
Casual Listener
Within minutes of me confirming a free Spotify account, my bank account was hit with a direct withdrawal by a company trying to look like Spotify. I had provided no financial information to Spo...
2021-06-06 2:11:21 AM
2021-06-06 2:57:05 PM
Mario
Spotify Legend
990 Views
1 replies
1 likes

990 Views
1 replies
1 likes

Superuser Contribution 3 months of free experience is not available.

PlanFreeCountryKoreaDeviceMacOperating SystemMacOS Big Sur 11.4 My Question or IssueHelloI signed up for a free three-month experience today.But when I entered the card information to experience it for free, it said, "I can't do it because I've done ...

user-removed
Visitor
Plan Free Country Korea Device Mac Operating System MacOS Big Sur 11.4 My Question or Issue Hello I signed up for a free three-month experience today. But when I entered the card i...
2021-06-05 2:08:22 PM
2021-06-06 10:40:15 AM
Ivan
Spotify Legend
558 Views
1 replies
0 likes

558 Views
1 replies
0 likes

Superuser Contribution Charged for incorrect plan

PlanPremium (Supposed to be Student)CountryUnited StatesDeviceN/AOperating SystemN/A My Question or IssueI was supposed to be on a student plan but for some reason I was charged for normal premium. I cancelled like less than an hour after being charg...

CodeStygian
Visitor
Plan Premium (Supposed to be Student) Country United States Device N/A Operating System N/A My Question or Issue I was supposed to be on a student plan but for some reason I was char...
2021-06-05 3:04:49 AM
2021-06-06 9:51:08 AM
Alex
Spotify Legend
515 Views
1 replies
0 likes

515 Views
1 replies
0 likes

Solved!! Fraudulent Activity - using bank details

PlanPremiumCountryUSA My Question or IssueI started seeing double recurring payments to Spotify on my bank account statements. I blocked the auto-withdrawal through my bank. They asked me to inform Spotify of the fraudulent activity. How do I do that...

thewickedgrape
Casual Listener
Plan Premium Country USA My Question or Issue I started seeing double recurring payments to Spotify on my bank account statements. I blocked the auto-withdrawal through my bank. They ask...
2018-12-06 2:49:02 PM
2021-06-06 1:53:37 AM
murphy777
Casual Listener
1297 Views
4 replies
0 likes

1297 Views
4 replies
0 likes

Superuser Contribution Spotify charging me an extra £9.99 a month?

When scrolling through my bank statement, i can see that 'Spotify P05932E174' is taking £9.99 a month from my account, however, my spotify subscription is £12.99 a month and i can see this on my statement under ITUNES.COM/BILL ITUNES.COM IE (as i dow...

crits0fer77
Newbie
When scrolling through my bank statement, i can see that 'Spotify P05932E174' is taking £9.99 a month from my account, however, my spotify subscription is £12.99 a month and i can see this o...
2018-04-15 11:35:00 AM
2021-06-06 1:41:14 AM
murphy777
Casual Listener
521 Views
2 replies
0 likes

521 Views
2 replies
0 likes

Superuser Contribution Changing from Premium to (DUO does not allow)

Plan 12,99/monthPremiumCountry BelgiumDevice: Iphone 12 Dear all, I have a Premium subscription for 12,99/month that i would like to upgrade to a DUO premium, but the system does not allow me to do so. I've even tried to change it to a Family-pack ou...

Ayoub
Newbie
Plan 12,99/month Premium Country Belgium Device: Iphone 12 Dear all, I have a Premium subscription for 12,99/month that i would like to upgrade to a DUO premium, but the system d...
2021-06-03 12:25:50 AM
2021-06-05 11:09:58 AM
Elena
Moderator
480 Views
1 replies
0 likes

480 Views
1 replies
0 likes

Superuser Contribution Проблема с подпиской из за 2 аккаунтов.

Пользовался бесплатной версией мобильного приложения на рандомном мэйле, ввел какой то набор символов в строке логина и зашел туда. И тут вышла акция на 3 бесплатных месяца премиума. Я установил его. А потом решил, что после окончания буду пользовать...

zayac
Visitor
Пользовался бесплатной версией мобильного приложения на рандомном мэйле, ввел какой то набор символов в строке логина и зашел туда. И тут вышла акция на 3 бесплатных месяца премиума. Я установил его....
2021-06-03 9:18:31 PM
2021-06-05 10:26:55 AM
Elena
Moderator
341 Views
1 replies
0 likes

341 Views
1 replies
0 likes

[Mobile][Other] I seem to have been paying twice for one account, how do I find my payment history?

Originally set up Premium Account paying 9.99 from my bank account. Then my mobile company offered a free deal for 1 year. I was not aware I'd agreed to it but after one year they asked me if I wanted to start paying 9.99 via the mobile account. I sa...

WorriedOfMK
Visitor
Originally set up Premium Account paying 9.99 from my bank account. Then my mobile company offered a free deal for 1 year. I was not aware I'd agreed to it but after one year they asked me if I wante...
2021-05-09 10:56:36 AM
2021-06-03 5:19:29 PM
Luan
Spotify Star
492 Views
1 replies
0 likes
Mobile
Other

492 Views
1 replies
0 likes

Payment error

PlanPremiumCountrySpain DeviceXiaomi Redmi Note 9S My Question or IssueMy premium subscription payment is pending in PayPal. Everything was going well until I went back to the app and I got the payment error.I did all the steps that tsupport recommen...

Lopuga
Visitor
Plan Premium Country Spain Device Xiaomi Redmi Note 9S My Question or Issue My premium subscription payment is pending in PayPal. Everything was going well until I...
2021-06-03 1:08:26 PM
2021-06-03 5:17:10 PM
Luan
Spotify Star
660 Views
1 replies
0 likes

660 Views
1 replies
0 likes

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