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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83505 Views
  • 30 replies
  • 5 likes
  • 83505 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45669 Views
  • 19 replies
  • 3 likes
  • 45669 Views
  • 19 replies
  • 3 likes

Superuser Contribution Slovakia one time payment

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, MacbookPro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue is that i buy one month later a spotify premium with one time payment and then i cant buy it....

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue is that...
  • Petya
  • Community Legend
  • 490 Views
  • 2 replies
  • 0 likes
  • 490 Views
  • 2 replies
  • 0 likes

Spurious Billing - no account information available

PlanFreeCountry Singapore DeviceMultipleOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am getting double billed from Spotify and i cannot figure out why !Everymonth i see on my credit card bills, TWO charges from Spotif...

  • Newbie
  •   Plan Free Country Singapore    Device Multiple Operating System (iOS 10, Android Oreo, Windows 10,etc.)           My Question or Issue I ...
  • user-removed
  • Not applicable
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to cancel a subscription

I have recently moved back to Ausralia from the UK and have sinced signed up with a Premium account here with my new device, being an iPhone XR (iOS 13.1.2) however I am still be charged for my premium subscription in the UK, which was set up via an ...

  • Regular
  • I have recently moved back to Ausralia from the UK and have sinced signed up with a Premium account here with my new device, being an iPhone XR (iOS 13.1.2) however I am still be charged for my premi...
  • Petya
  • Community Legend
  • 509 Views
  • 4 replies
  • 0 likes
  • 509 Views
  • 4 replies
  • 0 likes

Superuser Contribution I can’t get into my account so I just want to cancel my subscription

I woke up and realized that someone has changed my password without my permission. I tried to reset my password but I do not get the emails at all. I tried everything and now I just want to cancel my subscriptions. I don’t get charged for something t...

  • Visitor
  • I woke up and realized that someone has changed my password without my permission. I tried to reset my password but I do not get the emails at all. I tried everything and now I just want to cancel my...
  • Petya
  • Community Legend
  • 791 Views
  • 2 replies
  • 0 likes
  • 791 Views
  • 2 replies
  • 0 likes

Account issues Family premium

Hi, I hope anyone here can help. I just created a new account to use as a family account.However, after putting in my information and payment info, etc. I should get 3 months premium family for free but so far my account is still set to free I also c...

  • Visitor
  • Hi,   I hope anyone here can help. I just created a new account to use as a family account. However, after putting in my information and payment info, etc. I should get 3 months premium famil...
  • OneByBoo
  • Rising Star 4
  • 454 Views
  • 1 replies
  • 0 likes
  • Account
  • 454 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium propaganda

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • hwc-u90de8_me
  • Casual Listener
  • 623 Views
  • 4 replies
  • 0 likes
  • Premium
  • 623 Views
  • 4 replies
  • 0 likes

Solved!! Work on boat no internet for 6 weeks at a time

Hey peeps new to this community posting thing I have a question if anyone can help please just signed a contract on a new fishing boat which goes out for 6 weeks at a time to the middle of nowhere with no internet connection or service I know offline...

  • Casual Listener
  • Hey peeps new to this community posting thing I have a question if anyone can help please just signed a contract on a new fishing boat which goes out for 6 weeks at a time to the middle of nowhere wi...
  • Metalmad
  • Casual Listener
  • 617 Views
  • 5 replies
  • 0 likes
  • 617 Views
  • 5 replies
  • 0 likes

Charged $14.99 instead of $9.99

PlanPremiumCountryUSADeviceSamsung Galaxy S8Operating SystemAndroid 9 Pie My Question or IssueWhy am I suddenly charged $14.99 and why is my account showing Premium Family? I never signed up for Premium Family option nor switched to it. I have always...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S8 Operating System Android 9 Pie   My Question or Issue Why am I suddenly charged $14.99 and why is my account showing Premium Family? I...
  • milestone121
  • Casual Listener
  • 842 Views
  • 4 replies
  • 1 likes
  • 842 Views
  • 4 replies
  • 1 likes

I got the promo for the google home mini and then cancelled the order by accident :(

Plan: PremiumCountry: Canada My Question or Issue:I got the google home primi promo, ordered it in the google store and then realized the shipping address was wrong. I cancelled the order instead of changing the shipping address and now the promo cod...

  • Casual Listener
  • Plan: Premium Country: Canada     My Question or Issue: I got the google home primi promo, ordered it in the google store and then realized the shipping address was wrong. I cance...
  • Crazymex33
  • Visitor
  • 624 Views
  • 4 replies
  • 3 likes
  • 624 Views
  • 4 replies
  • 3 likes

Premium Family became normal Premium after enlisting for Google Home Mini promotion

PlanPremium FamilyCountryUS Device / Operating SystemNot relevant, issue is across multiple platforms and account based My Question or IssueHello all, after enlisting for the promotion with the Google Home Mini it seems my account was changed from Pr...

  • Newbie
  • Plan Premium Family Country US   Device / Operating System Not relevant, issue is across multiple platforms and account based   My Question or Issue Hello all, after enlisting...
  • Bittencourt
  • Spotify Star
  • 456 Views
  • 1 replies
  • 0 likes
  • 456 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium duo es gratis 3 meses?

PlanPremium DuoCountryAsuncion Paraguay DeviceSamsung Galaxy A7 (2018) y Huawei P20Operating SystemAndroid My Question or IssueHemos accedido al servicio de spotify premium duo con la condicion de que eran 3 meses gratis pero me han estado cobrando y...

  • Casual Listener
  • Plan Premium Duo Country Asuncion Paraguay  Device Samsung Galaxy A7 (2018) y Huawei P20 Operating System Android   My Question or Issue Hemos accedido al servicio de spotify prem...
  • OneByBoo
  • Rising Star 4
  • 912 Views
  • 5 replies
  • 1 likes
  • 912 Views
  • 5 replies
  • 1 likes

Superuser Contribution got charged 10 euros (from normal account) extra when I have familiar plan (I don't pay it)

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Katerina
  • Spotify Legend
  • 1004 Views
  • 4 replies
  • 0 likes
  • 1004 Views
  • 4 replies
  • 0 likes

Can’t link Google and Spotify Accounts

PlanFamilyCountryUSADevice(iPhone 7+)Operating System(iOS 10) My Question or IssueI received an email on 10/23 (after "ordering" the free Google Mini), stating that my Mini is now available and I need to link Spotify and Google accounts. When I follo...

  • Casual Listener
  • Plan Family Country USA Device (iPhone 7+) Operating System (iOS 10)   My Question or Issue I received an email on 10/23 (after "ordering" the free Google Mini), stating that my Mini i...
  • amhaygard
  • Casual Listener
  • 565 Views
  • 1 replies
  • 1 likes
  • Google Home Mini
    link accounts
    Mini
    promotion
  • 565 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Student Discount

PlanStudent DiscountCountryUSADevice(iPhone 11)Operating System(iOS 13) My Question or IssueI trying to sign up for spotify student premium and when i enter my school info it says that sportofy cant see that I am in school and its not letting me. Whe...

  • Newbie
  • Plan Student Discount Country USA Device (iPhone 11) Operating System (iOS 13)   My Question or Issue I trying to sign up for spotify student premium and when i enter my school info it...
  • Katerina
  • Spotify Legend
  • 722 Views
  • 2 replies
  • 0 likes
  • 722 Views
  • 2 replies
  • 0 likes

Spotify Premium Renewed before end date?

PremiumUnited States DeviceiPhone 7/Mac Book airiOS 13 My Question or IssueWhen I checked last month, it said my account was going to renew 10/29 and today I checked and it said it would renew 11/29 now. It is currently the 28 and it renewed before t...

  • Visitor
  • Premium United States   Device iPhone 7/Mac Book air iOS 13   My Question or Issue When I checked last month, it said my account was going to renew 10/29 and today I checked and it ...
  • Billy-J
  • Spotify Star
  • 505 Views
  • 1 replies
  • 0 likes
  • 505 Views
  • 1 replies
  • 0 likes

A month of payment after the 3 month trial, my subscription litterally vanished!

PlanFree, trying to f***ing get premiumCountrySpain DeviceXiaomi Redmi Note 5Operating SystemAndroid My Question or Issue I registered for the 3 month trial, and at the end of it decided to keep the 9.99/month subription, it all went great until i tr...

  • Visitor
  •   Plan Free, trying to f***ing get premium Country Spain  Device Xiaomi Redmi Note 5 Operating System Android    My Question or Issue   I registered for the 3 mon...
  • Jose_M
  • Spotify Star
  • 467 Views
  • 1 replies
  • 1 likes
  • 467 Views
  • 1 replies
  • 1 likes

My Subscription changed without my knowledge or permission

PlanPremium (changed to Premium Family)CountryUSA My Question or Issue Hello,At some point in the past month, my subscription was changed without my knowledge or permission. I used to have Premium (Individual) and successfully added the free Hulu sub...

  • Casual Listener
  • Plan Premium (changed to Premium Family) Country USA   My Question or Issue   Hello, At some point in the past month, my subscription was changed without my knowledge or permission....
  • Nshepard88
  • Newbie
  • 3957 Views
  • 20 replies
  • 14 likes
  • Hulu
    Premium family
  • 3957 Views
  • 20 replies
  • 14 likes

Soptify duo: cant link my wifes account

When I send the duo link to my wife it tells her that it is not working. We need it to work. Although I pay money, I cant find a support line, so I have to write on the forum. I think this is somewhat ... not ok. Please help.

  • Casual Listener
  • When I send the duo link to my wife it tells her that it is not working. We need it to work.   Although I pay money, I cant find a support line, so I have to write on the forum. I think this i...
  • msl0t
  • Casual Listener
  • 459 Views
  • 2 replies
  • 0 likes
  • 459 Views
  • 2 replies
  • 0 likes

Duplicate payment via credit card and iTunes

It's come to my attention that I've been getting charged via iTunes subscription and also paying for the same subscription directly to Spotify with my credit card. The account was initially started via iTunes and then I upgraded to a premium service....

  • Regular
  • It's come to my attention that I've been getting charged via iTunes subscription and also paying for the same subscription directly to Spotify with my credit card.  The account was initiall...
  • Michmarie79
  • Regular
  • 858 Views
  • 5 replies
  • 1 likes
  • 858 Views
  • 5 replies
  • 1 likes

Troubles on redeeming voucher

PlanPremiumCountryItalyDevicePC Dell/HP Windows 10, Mobile Huawey P30 ProOperating SystemWindows 10 My Question or IssueThanks to my company's welfare, I receveid several voucher. I choose Spotify, so for this reason since april I take several vouche...

  • Casual Listener
  • Plan Premium Country Italy Device PC Dell/HP Windows 10, Mobile Huawey P30 Pro Operating System Windows 10   My Question or Issue Thanks to my company's welfare, I receveid  ...
  • tilde85
  • Casual Listener
  • 297 Views
  • 2 replies
  • 0 likes
  • 297 Views
  • 2 replies
  • 0 likes