Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Newbie
- 62420 Views
- 43 replies
- 3 likes
- 62420 Views
- 43 replies
- 3 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 8080 Views
- 23 replies
- 2 likes
- 8080 Views
- 23 replies
- 2 likes
I bought premium and didnt get it?
PlanPremiumCountry GermanyDevice Operating SystemWindows 10 My Question or Issue Hello! I just bought Spotify Premium via PayPal because it runs out tomorrow (14.01.2019). I bought it for another month and after the payment i went to my account page ...
- Plan Premium Country Germany Device Operating System Windows 10 My Question or Issue Hello! I just bought Spotify Premium via PayPal because it runs out tomorrow...
-
-
- Spotify Star
- 304 Views
- 3 replies
- 0 likes
- 304 Views
- 3 replies
- 0 likes
I deleted my Account because I wanted to leave Facebook
PlanPremiumCountryAustria Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am sure this has already been asked several times before, but i can´t find the initial post. Sorry.I wanted to delte my FB (Facebook) account so ...
- Plan Premium Country Austria Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am sure this has already been asked several ti...
-
-
- Casual Listener
- 277 Views
- 2 replies
- 0 likes
- 277 Views
- 2 replies
- 0 likes
Paying for premium but cant use it
My Question or Issue I have a new phone samsung galaxy S9+ and it seems i cant find my premium. Still Spotify has with-drawn money from my credit card for premium for this month. I have tried all the ways they ask in the support but nothing works. Wh...
- My Question or Issue I have a new phone samsung galaxy S9+ and it seems i cant find my premium. Still Spotify has with-drawn money from my credit card for premium for thi...
-
-
- Community Legend
- 265 Views
- 3 replies
- 0 likes
- 265 Views
- 3 replies
- 0 likes
Can't get my premium that i already bought via mobile carrier
PlanPremiumCountry PhilippinesDevice(Oneplus5t)Operating System(Android pie) My Question or Issue
- Plan Premium Country Philippines Device (Oneplus5t) Operating System (Android pie) My Question or Issue
-
-
- Spotify Star
- 173 Views
- 1 replies
- 0 likes
- 173 Views
- 1 replies
- 0 likes
Student premium subscription problem
PlanFree/PremiumCountry DeviceiPhone 6sOperating System(Most current iOS at the time) My Question or IssueI’ve applied my student discount to an old account that I no longer have the credentials for. I’d like to move the discount over to a new accoun...
- Plan Free/Premium Country Device iPhone 6s Operating System (Most current iOS at the time) My Question or Issue I’ve applied my student discount to an old account that I no lo...
-
-
- Spotify Star
- 426 Views
- 4 replies
- 0 likes
- 426 Views
- 4 replies
- 0 likes
Solved!! Help from Spotify needed! Changed payment mode, Klarna still wants money
Hey, Country is Germany. I used to pay via credit card. Like one month ago, I more or less accidently changed it to Klarna (I thought it was Lastschrifteinzug, but it's a pain). Immediatly after, I changed it back to credit card. Since this day, Klar...
- Hey, Country is Germany. I used to pay via credit card. Like one month ago, I more or less accidently changed it to Klarna (I thought it was Lastschrifteinzug, but it's a pain). Immediatly a...
-
-
- Spotify Star
- 305 Views
- 1 replies
- 0 likes
- 305 Views
- 1 replies
- 0 likes
Superuser Contribution Como mudo de um plano premium para familiar
Estou no Brasil e paguei um plano Premium pelo boleto por um ano. Achei que isso atualizaria meu plano familiar, mas só eu sou assinante agora e meus filhos perderam o acesso. Como faço para atualizar minha assinatura de premium para premium familiar...
- Estou no Brasil e paguei um plano Premium pelo boleto por um ano. Achei que isso atualizaria meu plano familiar, mas só eu sou assinante agora e meus filhos perderam o acesso. Como faço para atualiza...
-
-
- Spotify Legend
- 214 Views
- 1 replies
- 0 likes
- 214 Views
- 1 replies
- 0 likes
Currently have spotify premium for student but my college won't show up
Hi, I currently have Spotify premium for student and it runs out on the on the 12th of February but I can't find my college on the list to get another year?
- Hi, I currently have Spotify premium for student and it runs out on the on the 12th of February but I can't find my college on the list to get another year?
-
-
- Spotify Star
- 300 Views
- 3 replies
- 0 likes
- 300 Views
- 3 replies
- 0 likes
Can't redeem gift card
PlanPremiumCountryMalysia Devicehuawei mate10My Question or IssueI bought 2 gift cards from 7-eleven, both got receipts, i can't redeem one of the card even i entered the code correctly, so i tried the 2nd gift card and it succeed.So the problem now ...
- Plan Premium Country Malysia Device huawei mate10 My Question or Issue I bought 2 gift cards from 7-eleven, both got receipts, i can't redeem one of the card even i entered the code co...
-
-
- Spotify Star
- 1076 Views
- 3 replies
- 0 likes
- 1076 Views
- 3 replies
- 0 likes
pay my subscription using debit
PlanFree/PremiumCountryCanada Device(iPhone 6, Lenovo laptop)Operating System(iOS 6, Windows 10,etc.) My Question or Issue i did have a family plan, paying with credit but there have been issues with my credit account, and i want to if theres a way f...
- Plan Free/Premium Country Canada Device (iPhone 6, Lenovo laptop) Operating System (iOS 6, Windows 10,etc.) My Question or Issue i did have a family plan, payin...
-
-
- Spotify Star
- 250 Views
- 1 replies
- 0 likes
- 250 Views
- 1 replies
- 0 likes
Alterar a data de cobrança
PlanPremiumCountry BrazilDeviceAlcatel 5 My Question or IssueOlá, eu estou um pouco perdida sobre a alteração da data de cobrança, isso é possível? Vi que eu deveria cancelar a assinatura e depois renova-la novamente mas não deu certo.
- Plan Premium Country Brazil Device Alcatel 5 My Question or Issue Olá, eu estou um pouco perdida sobre a alteração da data de cobrança, isso é possível? Vi que eu d...
-
-
- Community Legend
- 12596 Views
- 1 replies
- 0 likes
- 12596 Views
- 1 replies
- 0 likes
Changed education - what to do with my student discount?
PlanStudent PremiumCountry DenmarkMy Question or Issue I have recently chosen to drop out of my education and start at another school. This means that I now have a different student mail, and I just wanted to hear if I am supposed to change it somewh...
- Plan Student Premium Country Denmark My Question or Issue I have recently chosen to drop out of my education and start at another school. This means that I now have a different stude...
-
-
- Community Legend
- 207 Views
- 1 replies
- 0 likes
- 207 Views
- 1 replies
- 0 likes
I paid and it doesn't show the plan on the account
I just paid for the family plan and still when I log in to my account it says that IF I JOIN PREMIUM I can enjoy te benefits... and can't skip songs... what do I do?
- I just paid for the family plan and still when I log in to my account it says that IF I JOIN PREMIUM I can enjoy te benefits... and can't skip songs... what do I do?
-
-
- Spotify Star
- 223 Views
- 1 replies
- 0 likes
- 223 Views
- 1 replies
- 0 likes
Charged twice how do I get a refund
How do I get a refund for payments made both on my credit card and charged on my spark account? thanks
- How do I get a refund for payments made both on my credit card and charged on my spark account? thanks
-
-
- Spotify Star
- 189 Views
- 1 replies
- 0 likes
- 189 Views
- 1 replies
- 0 likes
Saltar canciones con Premiun
Tengo premium pero no me deja saltar canciones en el movil. Me dice que es una opción de premium a pesar de tenerlo contratado
- Tengo premium pero no me deja saltar canciones en el movil. Me dice que es una opción de premium a pesar de tenerlo contratado
-
-
- Spotify Star
- 223 Views
- 1 replies
- 0 likes
- 223 Views
- 1 replies
- 0 likes
Closed bank account, re-subscribed to Premium with other bank card, music/playlists lost
How can I recover my music and playlists? I lost Premium by closing one bank account, but started paying for Premium again with another bank card under the same Spotify account.
- How can I recover my music and playlists? I lost Premium by closing one bank account, but started paying for Premium again with another bank card under the same Spotify account.
-
-
- Spotify Star
- 207 Views
- 1 replies
- 0 likes
- 207 Views
- 1 replies
- 0 likes
Spotify Premium not working
Hello, On the 17th of August I got Spotify Premium. However, it does not work properly, while there are no ads I can't skip songs, listen to my playlists offline or actually do anything that Spotify Premium enables me to do.. I have had Spotify Premi...
- Hello, On the 17th of August I got Spotify Premium. However, it does not work properly, while there are no ads I can't skip songs, listen to my playlists offline or actually do anything that...
-
-
- Spotify Star
- 204 Views
- 1 replies
- 0 likes
- 204 Views
- 1 replies
- 0 likes
Kann nicht abonnieren/ Can't upgrade
Hatte davor ein Acc mit Facebook, habe diesen geschlossen und ein neues gemacht. Wenn ich mit PayPal zahlen will geht es nicht und werde wieder zu Zahlungsmethode zurück geschickt. Had before Spotify linked with Facebook. I delete me acc and do a new...
- Hatte davor ein Acc mit Facebook, habe diesen geschlossen und ein neues gemacht. Wenn ich mit PayPal zahlen will geht es nicht und werde wieder zu Zahlungsmethode zurück geschickt. Had befor...
-
-
- Spotify Star
- 193 Views
- 1 replies
- 0 likes
- 193 Views
- 1 replies
- 0 likes
Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charge
I have been having this problem for over a week now. I reached out to support, was transferred to a different support representative who couldn't do anything for me. I tried canceling my subscription but now I can't renew it because I still get the "...
- I have been having this problem for over a week now. I reached out to support, was transferred to a different support representative who couldn't do anything for me. I tried canceling my subscription...
-
-
- Spotify Star
- 198 Views
- 1 replies
- 0 likes
- 198 Views
- 1 replies
- 0 likes
Update Payment Information for my account
I can't update the payment information for my account need help cause otherwise i will stop enjoy premium plan!! need help
- I can't update the payment information for my account need help cause otherwise i will stop enjoy premium plan!! need help
-
-
- Spotify Star
- 184 Views
- 1 replies
- 0 likes
- 184 Views
- 1 replies
- 0 likes