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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5895 Views
  • 23 replies
  • 2 likes
  • 5895 Views
  • 23 replies
  • 2 likes

Subscription failed.

P9 for 3 monthsPremiumPhilippines I used different debit cards to subscribe for P9 for 3 months offer in Spotify, but it always say "Purchase failed". Why is that?

  • Casual Listener
  • P9 for 3 months Premium Philippines   I used different debit cards to subscribe for P9 for 3 months offer in Spotify, but it always say "Purchase failed". Why is that?  
  • Maxim
  • Spotify Star
  • 237 Views
  • 3 replies
  • 0 likes
  • 237 Views
  • 3 replies
  • 0 likes

Family Plan Member Keeps getting Kicked Out

PlanPremiumCountryTurkey Device(Huawei P20 Lite, Xiaomi Mi A1, Windows 10 Pro PC's)Operating System(Android Oreo, Windows 10 Pro) My Question or Issue Hello,I had a family plan premium but my wife (who is living with me in the same house) keeps getti...

  • Casual Listener
  •   Plan Premium Country Turkey  Device (Huawei P20 Lite, Xiaomi Mi A1, Windows 10 Pro PC's) Operating System (Android Oreo, Windows 10 Pro)   My Question or Issue  ...
  • 8-90y3_jqzwib
  • Casual Listener
  • 1659 Views
  • 2 replies
  • 0 likes
  • 1659 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cancelled Premium trial, still being charged

I signed up for a free trial of the premium service and cancelled within 30 days. Since then, I've been charged $16 and $14 per month. I cannot understand how I'm being billed.I don't have any credit card info attached to my account.

  • Casual Listener
  • I signed up for a free trial of the premium service and cancelled within 30 days. Since then, I've been charged $16 and $14 per month. I cannot understand how I'm being billed. I don't have any cred...
  • Guido
  • Spotify Legend
  • 363 Views
  • 5 replies
  • 0 likes
  • 363 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify rejects a payment already canceled

It appears in my Spotify that the payment of the card has not been accepted, asking me to enter data of a different one, when I have the receipt of the payment made in a timely manner. I can not communicate with anyone, nor do I find a way to show th...

  • Casual Listener
  • It appears in my Spotify that the payment of the card has not been accepted, asking me to enter data of a different one, when I have the receipt of the payment made in a timely manner. I can not comm...
  • Guido
  • Spotify Legend
  • 262 Views
  • 4 replies
  • 0 likes
  • 262 Views
  • 4 replies
  • 0 likes

Superuser Contribution Charged twice after switching to student plan!

I uploaded the documents to be verified for a student subscription last Wednesday 2nd Nov (1 week ago) and forgot to check until today whether I had been verified. I checked the wrong email and didn't have anything so tried to sign up again. Then che...

  • Newbie
  • I uploaded the documents to be verified for a student subscription last Wednesday 2nd Nov (1 week ago) and forgot to check until today whether I had been verified. I checked the wrong email and didn'...
  • Daisy
  • Spotify Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

99 Cent offer THEN Student Discount

PlanFree/PremiumCountryUS Deviceiphone XOperating SystemiOS 12 My Question or IssueSo I wanted to get a premium account and was gonna do the 99 cent deal, but since i’m a student, can i still sign up and pay 99 cent the first three months and then sw...

  • Newbie
  • Plan Free/Premium Country US   Device iphone X Operating System iOS 12   My Question or Issue So I wanted to get a premium account and was gonna do the 99 cent deal, but since i’...
  • Bethany_Dawn
  • Community Legend
  • 478 Views
  • 1 replies
  • 0 likes
  • plan
    Subscription payment options
  • 478 Views
  • 1 replies
  • 0 likes

Never Received Google Home Email

I signed up on 12/15/18 for the Family Premium plan and it said I qualifed for the Google Home promotion and I should watch for an email.How long should it take to receive the email, I would think it would be generated as soon as my plan was activate...

  • Visitor
  •   I signed up on 12/15/18 for the Family Premium plan and it said I qualifed for the Google Home promotion and I should watch for an email. How long should it take to receive the email, I woul...
  • alarkas
  • Regular
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Cannot redeem Google home mini, say offer is not there anymore

Plan - PremiumCountry - USA Device(iPhone X)Operating System(iOS 12) My Question or Issue I did not get any link for a Google home mini after I signed up for the Family plan. When I am going to this link (https://www.spotify.com/us/googlehome/redeem/...

  • Regular
  • Plan - Premium Country - USA   Device (iPhone X) Operating System (iOS 12)   My Question or Issue  I did not get any link for a Google home mini after I signed up for the...
  • alarkas
  • Regular
  • 696 Views
  • 5 replies
  • 0 likes
  • 696 Views
  • 5 replies
  • 0 likes

Payment failed. Try again, or use a different payment method.

PlanFree/PremiumCountry Lithuania I tried to Start 3 months of Premium for 0.99 EUR (yes, for the first time). And because my card is not enabled for foreign purchases, i used my friends card. And he has premium too. Is it possible, why my payment ha...

  • Casual Listener
  • Plan Free/Premium Country  Lithuania   I tried to Start 3 months of Premium for 0.99 EUR (yes, for the first time). And because my card is not enabled for foreign purchases, i use...
  • Maxim
  • Spotify Star
  • 1084 Views
  • 3 replies
  • 0 likes
  • Payment failure
    Payment Problems
    Premium 3 Month Trial
  • 1084 Views
  • 3 replies
  • 0 likes

Can't change my payment method to a Revolut card

PlanPremiumCountryRomania Device Samsung S7 EdgeOperating SystemAndroid Oreo My Question or IssueI am trying to change my card to a Revolut one, but whenever i add the revolut one i receive a message that there is a mismatch between the country and t...

  • Newbie
  • Plan Premium Country Romania   Device  Samsung S7 Edge Operating System Android Oreo   My Question or Issue I am trying to change my card to a Revolut one, but whenever...
  • Maxim
  • Spotify Star
  • 618 Views
  • 1 replies
  • 0 likes
  • Payment
    Revolut
  • 618 Views
  • 1 replies
  • 0 likes

Paying from Egypt

PlanFreeCountry EgyptDeviceSamsung A5 2017Operating System Android My Question or Issue iam trying to change to premium with my mastercard but the cite refuse to accept the payment , iam from egypt and i think now we can pay for premium and i don't w...

  • Regular
  •   Plan Free Country  Egypt Device Samsung A5 2017 Operating System  Android   My Question or Issue  iam trying to change to premium  with my mastercard b...
  • taksera
  • Casual Listener
  • 2453 Views
  • 13 replies
  • 1 likes
  • 2453 Views
  • 13 replies
  • 1 likes

Superuser Contribution Cobro doble

Tenia Spotify premium estándar, hoy 13/12/2018 me pase al plan familiar, me cobraron y debitaron de mi tarjeta, según los términos por pasarme de plan me adelantarian el cobro pero tras ver mi próxima fecha de facturación observo que dice 13/01/2019,...

  • Newbie
  • Tenia Spotify premium estándar, hoy 13/12/2018 me pase al plan familiar, me cobraron y debitaron de mi tarjeta, según los términos por pasarme de plan me adelantarian el cobro pero tras ver mi próxim...
  • Jemi
  • Spotify Legend
  • 329 Views
  • 1 replies
  • 0 likes
  • Cobro doble
  • 329 Views
  • 1 replies
  • 0 likes

Paid for Premium but dont get Premium

Hello! I subscribed to Spotify premium, however I still cannot listen to my music library when I am off of wifi. The app looks like premium (in terms of appearance) but I am not able to listen to my music when I leave wifi. If it helps, my device is ...

  • Newbie
  •     Hello! I subscribed to Spotify premium, however I still cannot listen to my music library when I am off of wifi. The app looks like premium (in terms of appearance) but I am not able ...
  • landonharris88
  • Composer
  • 250 Views
  • 2 replies
  • 0 likes
  • 250 Views
  • 2 replies
  • 0 likes

Payment issue

I've had a premium account for the past two years and in the past week Spotify has tried get a payment which didn't go through because my account was empty at the time.Now that it's full again and that I try to modify my payment details (to the same ...

  • Newbie
  •   I've had a premium account for the past two years and in the past week Spotify has tried get a payment which didn't go through because my account was empty at the time. Now that it's full ag...
  • jaiwareham
  • Composer
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Charge for new Premium account

Hello, I did not receive a free 3 month trail of Spotify Premium when I subscribed for it on 11/22/2018. I was charged $15.98. Can you please let me know the reason why I was not eligible for free 3 month trail?

  • Newbie
  •   Hello,   I did not receive a free 3 month trail of Spotify Premium when I subscribed for it on 11/22/2018. I was charged $15.98. Can you please let me know the reason why I was no...
  • jaiwareham
  • Composer
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Spotify Premium For Students

Plan:Currenty the Free planCountry: United StatesDevice:Macbook Pro 2016/ iPad mini/ and iPhone My Question or Issue:I tried to sign up for spotify premium for student and it would not let me because it said I had previously done a free trial. Number...

  • Casual Listener
  • Plan: Currenty the Free plan Country:  United States Device: Macbook Pro 2016/ iPad mini/ and iPhone   My Question or Issue: I tried to sign up for spotify premium for student and i...
  • oburger04
  • Roadie
  • 306 Views
  • 1 replies
  • 2 likes
  • 306 Views
  • 1 replies
  • 2 likes

Paying £9.99 for a student account even though my student status is valid?

PlanPremiumCountry UkDeviceGoogle pixel xlOperating SystemAndrois My Question or Issue On my profile, it tells me that my account is on Spotify student and that I'm paying £4.99 a month, but I got my confirmation of payment on PayPal and I was charge...

  • Newbie
  • Plan Premium Country  Uk Device Google pixel xl Operating System Androis   My Question or Issue  On my profile, it tells me that my account is on Spotify student and that I'm...
  • Billy-J
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Subscription Upgrade Assist

Plan: Premium + Hulu (NON- student)Country: US I can't figure out how to upgrade from Hulu to Hulu Premium. May I please have assistance with that?Thank you much! malindhe_sue

  • Casual Listener
  • Plan: Premium + Hulu (NON- student) Country: US   I can't figure out how to upgrade from Hulu to Hulu Premium.  May I please have assistance with that? Thank you much!  malindh...
  • OneByBoo
  • Roadie
  • 481 Views
  • 3 replies
  • 0 likes
  • Subscription
    upgrade
  • 481 Views
  • 3 replies
  • 0 likes

My adress

I have Premium for the family. Living in the Czech Republic, PragueI am the Owner and I added 5 more people (members) to my Spotify family. But recently 4 members were removed from my subscription because their address did not match with my address.T...

  • Casual Listener
  •   I have Premium for the family. Living in the Czech Republic, Prague I am the Owner and I added 5 more people (members) to my Spotify family. But recently 4 members were removed fro...
  • Billy-J
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes