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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

151099 Views

69 replies

10 likes

Premium for Family
  • 151099 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

DeeDee36

Visitor

96903 Views

90 replies

4 likes

  • 96903 Views
  • 90 replies
  • 4 likes

starting premium

I ve already had the test version of premium with my old accout and i quit it after the 30 days of free premium. Now I want to start premium with my new account and I don't want the test version again but it doesn't work to get premium now. should I ...

Newbie

I ve already had the test version of premium with my old accout and i quit it after the 30 days of free premium. Now I want to start premium with my new account and I don't want the test version agai...

Luke

Community Legend

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

Payment

Won’t let me pay for my account and know my card works use it all the time

Newbie

Won’t let me pay for my account and know my card works use it all the time 

Luke

Community Legend

365 Views

1 replies

1 likes

  • 365 Views
  • 1 replies
  • 1 likes

Changing payment doesn't work

Hi, I tried to change the bank account of which the monthly fee is being paid off. I already did it twice and Spotify took the 0.01 cent of my other bank bankaccount but yet every month I still pay with the old bank account. Why doesn't it change? I ...

Casual Listener

Hi,   I tried to change the bank account of which the monthly fee is being paid off. I already did it twice and Spotify took the 0.01 cent of my other bank bankaccount but yet every month I st...

Luke

Community Legend

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
  • 0 likes

Conta Premium não ativada.

Bom dia,no site eu olho já sou Premium,mas quando logo a conta no celular não está ativado o Premium.

Newbie

Bom dia,no site eu olho já sou Premium,mas quando logo a conta no celular não está ativado o Premium.

Luke

Community Legend

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes

Payed for premium but it doesn't work

I payed for premium account an it worked for 4 months. Now i logged out and i tried to login again. Now it only works the free account. What can i do?

Newbie

I payed for premium account an it worked for 4 months. Now i logged out and i tried to login again. Now it only works the free account.  What can i do?  

Luke

Community Legend

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Subscription

I just downloaded spotify on my new iphone and logged in the same account as before but dont' have the premium account that i had on my last phone. How do i get it back?

Newbie

I just downloaded spotify on my new iphone and logged in the same account as before but dont' have the premium account that i had on my last phone. How do i get it back?

Luke

Community Legend

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

I’ve been charged twice

So the problem is that I had an individual account before I had the family account, I have an iPhone and I cancel the subscriptions from the settings in the ID setting. I canceled it and then I started a family account, now I got a receipt from Spoti...

Casual Listener

So the problem is that I had an individual account before I had the family account, I have an iPhone and I cancel the subscriptions from the settings in the ID setting. I canceled it and then I start...

Luke

Community Legend

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

Doble cobro

PlanPremiumCountry ArgentinaDevicexperiaz1Operating SystemAndroid My Question or Issue hola. Hace tiempo que usamos con mi marido el servicio Premium, por cuentas separadas. Cuando salió plan familiar nos cambiamos. Pero hace meses que me cobran ambo...

Casual Listener

Plan Premium Country  Argentina Device xperiaz1 Operating System Android    My Question or Issue  hola.  Hace tiempo que usamos con mi marido el servicio Premium,&n...

Billy-J

Spotify Star

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes

canceled but still charged

I canceled my spotify account yesterday, the last day I could have my free premium trial, but it still charged me $10.71. Is there any way I can get that money back?

Visitor

I canceled my spotify account yesterday, the last day I could have my free premium trial, but it still charged me $10.71. Is there any way I can get that money back?

Luke

Community Legend

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

My Premium code won't work.

Okay, so you guys have probably heard this a billion times, but my Premium code won't work. My mother sent me the invite email, and I went to the website, went to the "Redeem" tab, and tried to enter the code, but it didn't work. It said it was an in...

Newbie

Okay, so you guys have probably heard this a billion times, but my Premium code won't work. My mother sent me the invite email, and I went to the website, went to the "Redeem" tab, and tried to enter...

Luke

Community Legend

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

"card having bad day"

wont let me pay for upgrade!! ive had premium for awhile but missed a payment and trying to get it back but spotify wont let me pay!! ive tried everything that was suggested and nothing is working! ive even tried different cards and same thing happen...

Newbie

wont let me pay for upgrade!! ive had premium for awhile but missed a payment and trying to get it back but spotify wont let me pay!! ive tried everything that was suggested and nothing is ...

Luke

Community Legend

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

(Malaysia) Getting Premium using Maybank

Hi, i keep getting that error. Im using Maybank debit card, i already activated overseas transactions and it still doesnt work. Send help thanks

Newbie

Hi, i keep getting that error. Im using Maybank debit card, i already activated overseas transactions and it still doesnt work. Send help thanks 

Luke

Community Legend

1915 Views

1 replies

0 likes

  • 1915 Views
  • 1 replies
  • 0 likes

I have Vodafone X Spotify but it isn't working

My Question or Issue I have Vodafone X Spotify, as the title says and it isn't working but Vodafone claims that it's active and is working which leads me to believe that it's a problem on Spotifys end, but I don't know, any help would be appreciated

Newbie

My Question or Issue  I have Vodafone X Spotify, as the title says and it isn't working but Vodafone claims that it's active and is working which leads me to believe that it's a problem on Spot...

Luke

Community Legend

2114 Views

1 replies

0 likes

  • 2114 Views
  • 1 replies
  • 0 likes

£9.99 taken out my account but I do not have premium!

PlanFreeCountry EnglandDeviceSamsung galaxy s6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I had the spotify trial for 3 months for 99p and then I lost my debit card and I recieved a new one but I didnt wish to carry o...

Visitor

  Plan Free Country  England Device Samsung galaxy s6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I had the spotify trial for ...

Luke

Community Legend

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

failed to pay a subscription with mobile credit

i always fail to pay with the mobile credit payment method.no matter how many days i choose, it always fails .I've asked Spotify and Furtomo customer service but it doesn't help.if I use a different carrier name(provider), there is no error but still...

Newbie

i always fail to pay with the mobile credit payment method.no matter how many days i choose, it always fails .I've asked Spotify and Furtomo customer service but it doesn't help.if I use a diffe...

Luke

Community Legend

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Solved!! Payment refused for any premium subscription. Quebec

PlanPremiumCountry Canada (Quebec)DevicePCOperating SystemWindows 10 My Question or Issue I've been subscribed to Premium for a long time. (9.99CAD/month) The last payment on my credit card occured on July 30th. I didn't cancel my subscription yet no...

Casual Listener

  Plan Premium Country  Canada (Quebec) Device PC Operating System Windows 10   My Question or Issue  I've been subscribed to Premium for a long time. (9.99CAD/month) T...

Jose_M

Spotify Star

1091 Views

4 replies

0 likes

  • 1091 Views
  • 4 replies
  • 0 likes

Student Hulu not linking

PlanStudent PremiumCountryUsa DeviceMacbook Pro I've been having the worst time accessing my hulu account set up through spotify. I set it up when I first got spotify a few months ago and it hasn't worked since. Ive tried to log in and it just takes ...

Newbie

  Plan Student Premium Country Usa   Device Macbook Pro     I've been having the worst time accessing my hulu account set up through spotify. I set it up when I first go...

Billy-J

Spotify Star

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes

Problem transition from Telia to regular payment

PlanPremiumCountry SwedenDeviceiPhone XOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I cancelled my Telia account a month ago but I have trouble with payment when trying to start premium again. I have contacted Telia an...

Newbie

Plan Premium Country  Sweden Device iPhone X Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I cancelled my Telia account a month ago bu...

Bethany_Dawn

Community Legend

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

Change of Plan Unintentionally

PlanPremium Student/FamilyCountryGermany My Question or IssueA few days ago I was supposed to be charged with my 4,99 euro payment for my Premium Student subscription since I am a verified student. However, by that time I did not have enough money to...

Newbie

Plan Premium Student/Family Country Germany     My Question or Issue A few days ago I was supposed to be charged with my 4,99 euro payment for my Premium Student subscription since I...

Bethany_Dawn

Community Legend

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes