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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5110 Views
  • 23 replies
  • 2 likes
  • 5110 Views
  • 23 replies
  • 2 likes

Change in Credit Card and Country

I have a Spotify Premium Family plan. Most of the people using the app are in Canada but I moved to Australia, and since i'm paying for the account, I wanted to change the payment to an Australian credit card. Now The help page told me that I need to...

  • Newbie
  • I have a Spotify Premium Family plan. Most of the people using the app are in Canada but I moved to Australia, and since i'm paying for the account, I wanted to change the payment to an Australian cr...
  • Bethany_Dawn
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

I was never given two months for free

they promised me two months for free and they did not keep it to me I do not buy premium again because they do not respect what they say I'm very upset

  • Newbie
  • they promised me two months for free and they did not keep it to me I do not buy premium again because they do not respect what they say I'm very upset
  • Hubo
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Starbucks Spotify for partners not working

Hi, I have been trying to set up my current Spotify account with the Starbucks Spotify portal to be able to use the premium, this is the web address I was using and seems to be the only one (www.spotify.com/starbuckspartners) but unfortunately I have...

  • Newbie
  • Hi, I have been trying to set up my current Spotify account with the Starbucks Spotify portal to be able to use the premium, this is the web address I was using and seems to be the only one (www.spot...
  • Hubo
  • Community Legend
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron doble

Cambié mi tarjeta de pago, ya me habían hecho el cargo el día 30 pero al cambiarla me hicieron el cargo de nuevo el día de hoy 5!! Que puedo hacer??

  • Newbie
  • Cambié mi tarjeta de pago, ya me habían hecho el cargo el día 30 pero al cambiarla me hicieron el cargo de nuevo el día de hoy 5!! Que puedo hacer??
  • SergioDavid
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Handmaid's Tale

The Handmaid's Tale - I thought all of season 1 was offered but now I only see a few episodes. Can someone from Spotify reply and tell me if that was just a brief promotion to get us to subscribe to Hulu. Upsetting

  • Newbie
  • The Handmaid's Tale - I thought all of season 1 was offered but now I only see a few episodes. Can someone from Spotify reply and tell me if that was just a brief promotion to get us to subscribe to ...
  • SergioDavid
  • Roadie
  • 200 Views
  • 1 replies
  • 1 likes
  • 200 Views
  • 1 replies
  • 1 likes

Superuser Contribution Tengo miedo :v

Cuanto tiempo tengo para agregar un metodo de pago para mi plan familiar que por problemas de la tarjeta no facturo y ahora no me deja ingresarla de nuevo como método de pago y no quiero perder la cuenta o el premium

  • Newbie
  • Cuanto tiempo tengo para agregar un metodo de pago para mi plan familiar que por problemas de la tarjeta no facturo y ahora no me deja ingresarla de nuevo como método de pago y no quiero perder la cu...
  • SergioDavid
  • Roadie
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cargo doble a mi tarjeta

Por que se me esta cobrando a mi tarjeta de credito doble cada mes?quien me puede solucionar esos cobros ya van mas de 3 meses que me cobran doble mi suscripción Premium. Gracias

  • Newbie
  • Por que se me esta cobrando a mi tarjeta de credito doble cada mes?quien me puede solucionar esos cobros ya van mas de 3 meses que me cobran doble mi suscripción Premium. Gracias
  • SergioDavid
  • Roadie
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola tengo un problema pago dos cuentas y quiero pasar a spotify familiar como se hace?

Hola quiero hacer una pregunta sencilla es pasar de dos cuentas a una familiar somos una familia constituida por 3 y queremos tener Spotify familiar que tengo que hacer para pasar a la función familiar sin perder los 2 usuarios creados anteriormente ...

  • Newbie
  • Hola quiero hacer una pregunta sencilla es pasar de dos cuentas a una familiar somos una familia constituida por 3 y queremos tener Spotify familiar que tengo que hacer para pasar a la función famili...
  • SergioDavid
  • Roadie
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ya había pagado Premium para Universitarios

Cuando solicité el premium para universitarios ya me habían pedido mi número de tarjeta y cobrado los $49 pesos. Hoy apenas me confirmaron que puedo usar el descuento y me están volviendo a pedir la tarjeta para realizar el pago. ¿Qué hago?

  • Newbie
  • Cuando solicité el premium para universitarios ya me habían pedido mi número de tarjeta y cobrado los $49 pesos. Hoy apenas me confirmaron que puedo usar el descuento y me están volviendo a pedir la ...
  • SergioDavid
  • Roadie
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Hulu Spotify account just linked

So I just switched over to the Hulu Spotify deal, and now my spotify account is saying I have to pay for the subscription again? I thought the switch would be free? (I had hulu before this deal and just combined them today) Help please?

  • Newbie
  • So I just switched over to the Hulu Spotify deal, and now my spotify account is saying I have to pay for the subscription again? I thought the switch would be free? (I had hulu before this deal and j...
  • Bethany_Dawn
  • Community Legend
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Superuser Contribution 1 year premium discount

In Instagram story, I saw that Spotify 1 year premium price dropped to 0.99 TL, but I could not find any information on the site.

  • Visitor
  • In Instagram story, I saw that Spotify 1 year premium price dropped to 0.99 TL, but I could not find any information on the site. 
  • user-removed
  • Not applicable
  • 1318 Views
  • 3 replies
  • 1 likes
  • 1318 Views
  • 3 replies
  • 1 likes

Superuser Contribution how to change my payment method from Fortumo to Visa

im going to update my payment method as what the title says but whenever i try to update my payment method i cannot change it to visa how fix this?

  • Casual Listener
  • im going to update my payment method as what the title says   but whenever i try to update my payment method i cannot change it to visa   how fix this?
  • SergioDavid
  • Roadie
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Switch from Rogers to direct payment

Hi there, Rogers has notified me that we will no longer be able to get Spotify through them. I want to make sure I don't lose my playlists or anything like that. What is the best way to proceed to continue to get Spotify without losing anything and r...

  • Newbie
  • Hi there,   Rogers has notified me that we will no longer be able to get Spotify through them.  I want to make sure I don't lose my playlists or anything like that.  What is the best...
  • Bethany_Dawn
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Melike Gürbüz

 Üyelik aldım 3 kere paramı çektiniz fakat üyelik verilmedi

  • Newbie
  •  Üyelik aldım 3 kere paramı çektiniz fakat üyelik verilmedi
  • SergioDavid
  • Roadie
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar, todos expulsados

Hola, en mi cuenta familiar han expulsado ( sin motivo ) a todos los miembros. quiero solucionar esto. gracias

  • Newbie
  • Hola,   en mi cuenta familiar han expulsado ( sin motivo ) a todos los miembros.    quiero solucionar esto.   gracias
  • SergioDavid
  • Roadie
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Betalat för premium men har free

Hej.Igår den 7/5 drogs betalning för premium från mitt konto. ( betalning för prenumeration misslyckades den 24/4) Men trots att betalningen nu är genomförd så har jag fortfarande bara free som konto? När startar premium igen? Vänligen Johanna

  • Newbie
  • Hej. Igår den 7/5 drogs betalning för premium från mitt konto. ( betalning för prenumeration misslyckades den 24/4) Men trots att betalningen nu är genomförd så har jag fortfarande bara free som kon...
  • SergioDavid
  • Roadie
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

First time using spotify premium

Hi, this is my first time to using spotify premium and said if i subscribed now ill get 30 days free. Does it means i got 2 months if i get subscribed included the one that i pay. Would u explain why i only get 1month? Sorry for my bad english

  • Casual Listener
  • Hi, this is my first time to using spotify premium and said if i subscribed now ill get 30 days free. Does it means i got 2 months if i get subscribed included the one that i pay. Would u explain why...
  • Bethany_Dawn
  • Community Legend
  • 526 Views
  • 1 replies
  • 0 likes
  • 526 Views
  • 1 replies
  • 0 likes