Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 149066 Views
- 100 replies
- 12 likes
- 149066 Views
- 100 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 17111 Views
- 27 replies
- 4 likes
- 17111 Views
- 27 replies
- 4 likes
Help!
Hey I paid my last bill November 28 and it showing my account as free membership! Idk what to do
- Hey I paid my last bill November 28 and it showing my account as free membership! Idk what to do
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- Spotify Star
- 157 Views
- 1 replies
- 0 likes
- 157 Views
- 1 replies
- 0 likes
Cambio a premiun
Realice un cambio a premium, se realizo el cargo correctamente a mi tarjeta, pero al iniciar sesion no me aparece la cuenta y la actualizo y me ofrece el cambio nuevamente, no se realizo ni en la aplicacion.
- Realice un cambio a premium, se realizo el cargo correctamente a mi tarjeta, pero al iniciar sesion no me aparece la cuenta y la actualizo y me ofrece el cambio nuevamente, no se realizo ni en la apl...
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- Spotify Star
- 161 Views
- 1 replies
- 0 likes
- 161 Views
- 1 replies
- 0 likes
Payments still going out when they should have stopped..
I have just been contacted by my bank and Spotify has made a charge for 9.99 EUR. I was living in Germany and used this card on my spotify (which is now on free account) and then my husbands account, for which we have changed the card for payment, an...
- I have just been contacted by my bank and Spotify has made a charge for 9.99 EUR. I was living in Germany and used this card on my spotify (which is now on free account) and then my hu...
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- Spotify Star
- 159 Views
- 1 replies
- 0 likes
- 159 Views
- 1 replies
- 0 likes
Spotify premium account
I received spotify premium account 4 times but it is still not activated.I did all the things you said but it was still not active.I want you to find a solution to the problem as soon as possible.
- I received spotify premium account 4 times but it is still not activated. I did all the things you said but it was still not active. I want you to find a solution to the problem as soon as po...
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- Spotify Star
- 206 Views
- 1 replies
- 0 likes
- 206 Views
- 1 replies
- 0 likes
Changing spotify country and payment method
Help. I live in Finland but I have Spotify USA. It won't let me change the location because it's linked to paypal but when I try to change the payment method it only tells me to switch my location first. What's going on???
- Help. I live in Finland but I have Spotify USA. It won't let me change the location because it's linked to paypal but when I try to change the payment method it only tells me to switch my location fi...
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- Spotify Star
- 148 Views
- 1 replies
- 0 likes
- 148 Views
- 1 replies
- 0 likes
Still charged after I cancelled my subscription
On Wednesday the 13th of December 2017 I canceled my 30-day subscription. On Monday the 18th of December 2017 I was charged $11 can anyone help me on why I'm still being charged after I cancelled my subscription?
- On Wednesday the 13th of December 2017 I canceled my 30-day subscription. On Monday the 18th of December 2017 I was charged $11 can anyone help me on why I'm still being charged after I cancelled my ...
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- Spotify Star
- 146 Views
- 1 replies
- 0 likes
- 146 Views
- 1 replies
- 0 likes
Payment page blocked in Dubai
I received a subscription payment offer via email from Spotify regarding my current subscription. I wish to enjoy it now but the webpage was blocked from opening. I am currently based in dubai. I subscribed to Spotify months ago when I was still in S...
- I received a subscription payment offer via email from Spotify regarding my current subscription. I wish to enjoy it now but the webpage was blocked from opening. I am currently based ...
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- Spotify Star
- 152 Views
- 1 replies
- 0 likes
- 152 Views
- 1 replies
- 0 likes
Premium Payment
The other day I purchased Spotify Premium for 12 months for $99. However, my account says I am still subscribed to Premium to be charged $9/99/month. When I cancel my Spotify premium subscription so I will not be charged every month since I have alre...
- The other day I purchased Spotify Premium for 12 months for $99. However, my account says I am still subscribed to Premium to be charged $9/99/month. When I cancel my Spotify premium subs...
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- Spotify Star
- 147 Views
- 1 replies
- 0 likes
- 147 Views
- 1 replies
- 0 likes
Premium
Hi There i have for the premium service on november I remember very well that i have paid on november 22 and last night which is the 19 of december found that i dont have premium anymore, im not sure if that was scam by spotify or just a mistake.than...
- Hi There i have for the premium service on november I remember very well that i have paid on november 22 and last night which is the 19 of december found that i dont have premium anymo...
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- Spotify Star
- 128 Views
- 1 replies
- 0 likes
- 128 Views
- 1 replies
- 0 likes
When will Spotify charge me?
My Spotify app told me yesterday that the premium payment failed. At the time I did not have enough money in my bank account for the payment to go through. However, today, I now have enough in my account. Will Spotify try to recharge that account, Or...
- My Spotify app told me yesterday that the premium payment failed. At the time I did not have enough money in my bank account for the payment to go through. However, today, I now have enough in my acc...
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- Spotify Star
- 259 Views
- 1 replies
- 0 likes
- 259 Views
- 1 replies
- 0 likes
Why doean't Premium work even though I payed?
I have payed, but Premium is still not working. And suddenly my bank-data has disappeared? How can everything just all of a sudden have disappeared? Help!
- I have payed, but Premium is still not working. And suddenly my bank-data has disappeared? How can everything just all of a sudden have disappeared? Help!
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- Spotify Star
- 183 Views
- 1 replies
- 0 likes
- 183 Views
- 1 replies
- 0 likes
I just paid.
I just paid for my 6 months premium membership. But my account still continues as a free account. Help, please.
- I just paid for my 6 months premium membership. But my account still continues as a free account. Help, please.
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- Spotify Star
- 165 Views
- 1 replies
- 0 likes
- 165 Views
- 1 replies
- 0 likes
Charging me
PlanFreeCountry USADevice(iPhone 7Operating SystemSpotify has been charging me $10 a month since January 2018. It is now August I have sent in two forms contacting Spotify never heard back. I have contactedmy bank twice and nothing is being done. I h...
- Plan Free Country USA Device (iPhone 7 Operating System Spotify has been charging me $10 a month since January 2018. It is now August I have sent in two forms contacting Spotify never he...
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- Spotify Star
- 158 Views
- 1 replies
- 1 likes
- 158 Views
- 1 replies
- 1 likes
Account username and premium
PlanPremiumCountry AndorraDeviceXiaomi mi mix 2Operating System My Question or Issue Hello. I hace just cuanged my device. I instalo Spotify but when i Connect doesn t appear my playlist and neither as i was premium( and i really are). So i don t.kno...
- Plan Premium Country Andorra Device Xiaomi mi mix 2 Operating System My Question or Issue Hello. I hace just cuanged my device. I instalo Spotify but when i Connec...
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- Spotify Star
- 156 Views
- 1 replies
- 0 likes
- 156 Views
- 1 replies
- 0 likes
Spotify still charge me after I have unsubcribed premium more than one month ago
I have unsubcribed premium more than one month ago and today spotify still charge me 10.81$. Then i check my spotify account type and it is still free account ( not premium). Please fix this and issue a refund. Thank you
- I have unsubcribed premium more than one month ago and today spotify still charge me 10.81$. Then i check my spotify account type and it is still free account ( not premium). Please fix this an...
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- Spotify Star
- 353 Views
- 7 replies
- 0 likes
- 353 Views
- 7 replies
- 0 likes
Solved!! Student Discount Ended
PlanStudent PremiumCountryUnited States My Question or IssueLooking at my statement, I saw that I paid the full price for premium instead of the student price. I didn't manage to reverify my account in time, but I am now re-verified as a student. Is ...
- Plan Student Premium Country United States My Question or Issue Looking at my statement, I saw that I paid the full price for premium instead of the student price. I didn't manage to rev...
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- Community Legend
- 382 Views
- 3 replies
- 1 likes
- 382 Views
- 3 replies
- 1 likes
Subscription - Premium and Family
PlanPremiumCountryPoland DeviceiPhone SEOperating SystemiOS 11.4.1 My Question or IssueHi!I have a problem with double payment. I had a premium subscription on my account since November 2017 and paid 20zł (PLN) every month. In April 2018 I joined to ...
- Plan Premium Country Poland Device iPhone SE Operating System iOS 11.4.1 My Question or Issue Hi! I have a problem with double payment. I had a premium subscription on my accoun...
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- Spotify Star
- 173 Views
- 1 replies
- 0 likes
- 173 Views
- 1 replies
- 0 likes
CHANGE PAYMENT
I go to my account - it says ‘subscription’ but I cannot click on it-nothing happens. I need to change the credit card on file. This is ridiculous btw- such a hassle to have to create another account etc etc & go on a community board-this process has...
- I go to my account - it says ‘subscription’ but I cannot click on it-nothing happens. I need to change the credit card on file. This is ridiculous btw- such a hassle to have to create another account...
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- Spotify Star
- 241 Views
- 3 replies
- 0 likes
- 241 Views
- 3 replies
- 0 likes
Solved!!Superuser Contribution Please stop hosting Alex Jones
PlanPremium Many customers have been asking for comment about why you continue to host the Alex Jones podcast. If you do not withdraw support for him I will be forced to cancel my subscription. Please respond.
- Plan Premium Many customers have been asking for comment about why you continue to host the Alex Jones podcast. If you do not withdraw support for him I will be for...
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- Music Fan
- 940 Views
- 9 replies
- 14 likes
- 940 Views
- 9 replies
- 14 likes
Payment
PlanPremiumCountry GermanyDeviceiPhone 6Operating SystemiOS 11 or**bleep**; the last update My Question or IssueMy Spotify payment is usually taken out of my account on the 26th of each month (i have a seperate account for my Spotify payment); last m...
- Plan Premium Country Germany Device iPhone 6 Operating System iOS 11 or**bleep**; the last update My Question or Issue My Spotify payment is usually taken out of my accou...
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- Community Legend
- 338 Views
- 4 replies
- 0 likes
- 338 Views
- 4 replies
- 0 likes