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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5928 Views
  • 23 replies
  • 2 likes
  • 5928 Views
  • 23 replies
  • 2 likes

Charged foreign fee

Why amm I charged a foreign fee of 0.53 cents on top of the $17.99 for family premium?

  • Newbie
  • Why amm I charged a foreign  fee of 0.53 cents on top of the $17.99 for family premium?
  • 94 Views
  • 0 replies
  • 0 likes
  • 94 Views
  • 0 replies
  • 0 likes

Premium not working

I make my monthly subscription payments through my iTunes account. My credit card got cancelled so my premium subscription was stopped. I had to enter my new credit card details and the payment went through but now my premium subscription still doesn...

  • Newbie
  • I make my monthly subscription payments through my iTunes account. My credit card got cancelled so my premium subscription was stopped. I had to enter my new credit card details and the payment went ...
  • Maxim
  • Spotify Star
  • 204 Views
  • 1 replies
  • 1 likes
  • 204 Views
  • 1 replies
  • 1 likes

Tried to get the $99.00 annual subscription and it says no longer available or error message

I have tried to get the annual supscription during the last week and it send me to a page to enter my card details and every time I did it gave me error message when paying. I kept trying different days cuz I thought maybe the site had problems as it...

  • Newbie
  • I have tried to get the annual supscription during the last week and it send me to a page to enter my card details and every time I did it gave me error message when paying. I kept trying different d...
  • Maxim
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Trying to switch to $99 yearly, says I'm not eligible

I have Spotify Premium billed monthly and tried to switch to the yearly $99 deal I heard about by email. When I go to spotify.com/yearly and sign in, the site tells me, "It appears that you are not eligible for the discounted product that you are try...

  • Regular
  • I have Spotify Premium billed monthly and tried to switch to the yearly $99 deal I heard about by email. When I go to spotify.com/yearly and sign in, the site tells me, "It appears that you are not e...
  • Maxim
  • Spotify Star
  • 468 Views
  • 9 replies
  • 0 likes
  • 468 Views
  • 9 replies
  • 0 likes

Problems with buying subscription for $0.99

I am currently having trouble trying to buy the subscription through paypal for $0.99. When I click "Agree & Pay" in the paypal website, it takes me to the site back to where it has the option of buying subscription with card or paypal. I tried buyin...

  • Casual Listener
  • I am currently having trouble trying to buy the subscription through paypal for $0.99. When I click "Agree & Pay" in the paypal website, it takes me to the site back to where it has the option of...
  • simplybox
  • Newbie
  • 213 Views
  • 3 replies
  • 0 likes
  • 213 Views
  • 3 replies
  • 0 likes

How to get premium using Plus card?

Hi. I'm a foreign worker from PH here in Taiwan. I can't stream any music for free. It says that I need to purchase Premium account. My company provided me a Plus card and I don't know to link it on the Paypal account I made while I was in PH. Any Ta...

  • Newbie
  • Hi. I'm a foreign worker from PH here in Taiwan. I can't stream any music for free. It says that I need to purchase Premium account. My company provided me a Plus card and I don't know to link it on ...
  • 93 Views
  • 0 replies
  • 0 likes
  • 93 Views
  • 0 replies
  • 0 likes

Solved!! Can I use a gift card during my 3 month for 9.99 trial?

Hi Just signed up for premium under the "9.99 for 3 months" deal. I also recieved a $30 gift card for Christmas. When I go to redeem it, it says something like "you cant use gift card in conjuction with offers". What exactly does that mean? I was hop...

  • Casual Listener
  • Hi 🙂    Just signed up for premium under the "9.99 for 3 months" deal. I also recieved a $30 gift card for Christmas.    When I go to redeem it, it says something like "you c...
  • nataleechamplin
  • Casual Listener
  • 2223 Views
  • 2 replies
  • 0 likes
  • 2223 Views
  • 2 replies
  • 0 likes

NO DEJA PAGAR LA SUSCRIPCION

TENGO TODO EL DIA QUERIENDO CAMBIAR LA SUSCRIPCION DE GRATIS A PREMIUM Y ME DICE QUE HAY UN ERROR EN EL METODO DE PAGO Y LAS TARJETAS NO SON EL PROBLEMA. TENGO TRATANDO DE COMUNICARME CON EL SERVICIO DE SPOTIFY TODO EL DIA SIN EXITO, MUY MAL SERVICIO...

  • Newbie
  • TENGO TODO EL DIA QUERIENDO CAMBIAR LA SUSCRIPCION DE GRATIS A PREMIUM Y ME DICE QUE HAY UN ERROR EN EL METODO DE PAGO Y LAS TARJETAS NO SON EL PROBLEMA. TENGO TRATANDO DE COMUNICARME CON EL SERVICIO...
  • 108 Views
  • 0 replies
  • 0 likes
  • 108 Views
  • 0 replies
  • 0 likes

Interface won't accept 4 digit security code (cvv)

I am trying to enter new payment detail. My new card has a 4-digit cvv, but interface will only accept 3 of 4.

  • Visitor
  • I am trying to enter new payment detail.  My new card has a 4-digit cvv, but interface will only accept 3 of 4.
  • karen_martinez
  • Newbie
  • 1050 Views
  • 1 replies
  • 0 likes
  • 1050 Views
  • 1 replies
  • 0 likes

no permite subscripcion a premiun

buenas noches era cliente premiun pero cambie de tarjeta de credito y no pudieron cobrar mas mi subscripcion mensual......ahora soy free y quiero tener premiun de nuevo y al intentar hacer el pago ya sea por oferta, sin oferta o plan familia, la pagi...

  • Newbie
  • buenas noches   era cliente premiun pero cambie de tarjeta de credito y no pudieron cobrar mas mi subscripcion mensual......ahora soy free y quiero tener premiun de nuevo y al intentar hacer e...
  • 113 Views
  • 0 replies
  • 0 likes
  • 113 Views
  • 0 replies
  • 0 likes

Premium sub for 99c for 3 months

Hi, trying to sign up to the 3 months premium offer for 99c but can’t seem to find it. Have only set up account now, never had one before. The offer should be still there for another 30 mins but when I click on the link it just brings me to the regul...

  • Newbie
  • Hi, trying to sign up to the 3 months premium offer for 99c but can’t seem to find it. Have only set up account now, never had one before. The offer should be still there for another 30 mins but when...
  • Maxim
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Oferta de 1, 99 porem cobraram 10 reais

Recebi um e-mail oferecendo 3 meses de assinatura por 1, 99 porem me cobraram 10 reais no cartão, como reverter a cobranca indevida?

  • Newbie
  • Recebi um e-mail oferecendo 3 meses de assinatura por 1, 99 porem me cobraram 10 reais no cartão, como reverter a cobranca indevida?
  • Bittencourt
  • Spotify Star
  • 584 Views
  • 6 replies
  • 0 likes
  • Cobrança indevida
  • 584 Views
  • 6 replies
  • 0 likes

3-months subscription for $0.99

I went to try and sign up for Spotify's 3 month subscription that costed 0.99 but when it redirected me, it said in orange that I was not legible. Is there a reason behind this.

  • Newbie
  • I went to try and sign up for Spotify's 3 month subscription that costed 0.99 but when it redirected me, it said in orange that I was not legible. Is there a reason behind this. 
  • Msrenee689
  • Newbie
  • 250 Views
  • 2 replies
  • 1 likes
  • 250 Views
  • 2 replies
  • 1 likes

Promocao R$ 1,99

Me tornei assinante premium na promocao dos 3 primeiros meses de 2018 no valor de R$ 1,99, mas quando abri meu e-mail pra verificar o recibo, a cobranca veio no valor normal (de R$ 16,90 por mes). Como faco para esse valor nao ser cobrado e como muda...

  • Newbie
  • Me tornei assinante premium na promocao dos 3 primeiros meses de 2018 no valor de R$ 1,99, mas quando abri meu e-mail pra verificar o recibo, a cobranca veio no valor normal (de R$ 16,90 por mes). Co...
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Solved!! Paid for Premium but cannot play any mucic!

I am not happy at all. I was on free and was able to listen to music but decided to go premium to be free from advertising etc and now I cannot play any music at all! I tried to log off and log on back and it didn't help. My account says premium when...

  • Casual Listener
  • I am not happy at all. I was on free and was able to listen to music but decided to go premium to be free from advertising etc and now I cannot play any music at all! I tried to log off and log on ba...
  • MagsX123
  • Casual Listener
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

premium on PC but not on iphone

I bought a premium membership 99C. on my PC, when i login with the same user on iPhone, it says free not premium.how can i change it?

  • Newbie
  • I bought a premium membership 99C. on my PC, when i login with the same user on iPhone, it says free not premium. how can i change it?
  • Noah
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Premium Family change account admin

Hi,I have a Premium Family account and I would like to change the main user/admin to my daughters account as I will not use Spotify anymore. How can I transfer the Premium Family account to an other family person and change also the payment responsib...

  • Newbie
  • Hi, I have a Premium Family account and I would like to change the main user/admin to my daughters account as I will not use Spotify anymore. How can I transfer the Premium Family account to an othe...
  • Maxim
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes