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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

148907 Views

69 replies

10 likes

Premium for Family
  • 148907 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

94394 Views

89 replies

4 likes

  • 94394 Views
  • 89 replies
  • 4 likes

Purchase with grab points

Hi! I purchased premium with my grab points. The points has been deducted but I still can’t use Spotify. What is wrong?

Newbie

Hi! I purchased premium with my grab points. The points has been deducted but I still can’t use Spotify. What is wrong? 

Unknown_123

Newbie

1397 Views

2 replies

0 likes

  • 1397 Views
  • 2 replies
  • 0 likes

Commercials

I have a premium subscription.  Why am I still getting commercials???? 

Casual Listener

I have a premium subscription.  Why am I still getting commercials????  

LINA124

Newbie

740 Views

4 replies

0 likes

  • 740 Views
  • 4 replies
  • 0 likes

Superuser Contribution Student rate gone

I am still a student, I updated my payment information on my spotify subscription and it is now charging me the full price and not my student price. Additionally my hulu that was linked to it does not work anymore

Newbie

I am still a student, I updated my payment information on my spotify subscription and it is now charging me the full price and not my student price. Additionally my hulu that was linked to it does no...

SergioDavid

Roadie

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying for premium but cant remember email address or password

I am paying for premium on an account i can't remember the details to but my number is linked to this account, to cancel the trial it said i had to text "stop" But when i sent the message it would not send and I forgot the details to the account to c...

Newbie

I am paying for premium on an account i can't remember the details to but my number is linked to this account, to cancel the trial it said i had to text "stop" But when i sent the message it would no...

SergioDavid

Roadie

540 Views

1 replies

0 likes

  • 540 Views
  • 1 replies
  • 0 likes

Premium Deal

Hi all, I'm a technology coordinator in a school district. I'm wondering if theres any kind of deal/discount for premium for that? Thanks for the info

Visitor

Hi all,   I'm a technology coordinator in a school district. I'm wondering if theres any kind of deal/discount for premium for that?   Thanks for the info

user-removed

Not applicable

371 Views

2 replies

0 likes

  • 371 Views
  • 2 replies
  • 0 likes

Family plan

My husband sent me an invite to join his family plan and I need to cancel my premium I had. How do I do this?

Newbie

My husband sent me an invite to join his family plan and I need to cancel my premium I had.  How do I do this?

Bethany_Dawn

Community Legend

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

Student Discount for high school students

Is there any way I get get a discount for High school? I'm 16 and still in school but I have to pay for Spotify myself. Can I get that discount without being at a university?

Newbie

Is there any way I get get a discount for High school? I'm 16 and still in school but I have to pay for Spotify myself. Can I get that discount without being at a university?

Jepsen1999

Newbie

24646 Views

2 replies

5 likes

  • 24646 Views
  • 2 replies
  • 5 likes

Refund needed

I been charged $10 even though I canceled the premium prescription. I still haven't gotten a refund. Can some one help?

Newbie

I been charged $10 even though I canceled the premium prescription. I still haven't gotten a refund. Can some one help?

Maxim

Spotify Star

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Student just paid for premium.. and it keeps asking me to pay again.

So basically i just saw that there was a special where you get hulu and spotify for 4.99 and figured id drop apple music and go with spotify. Of course, i pay for the service and get a charge on my bank account but i still have no access. YAY! its ex...

Casual Listener

So basically i just saw that there was a special where you get hulu and spotify for 4.99 and figured id drop apple music and go with spotify. Of course, i pay for the service and get a charge on my b...

NotInTheMood

Casual Listener

352 Views

2 replies

0 likes

  • 352 Views
  • 2 replies
  • 0 likes

Change subsprition provider

Hi all.I have my spotify subscription connected to my mobile phone provider. Now that I have moved to another country. I would like to "change" my subscrition to my bank account. Not my mobile provider. I have tried the change subscription menu, but ...

Visitor

Hi all. I have my spotify subscription connected to my mobile phone provider. Now that I have moved to another country. I would like to "change" my subscrition to my bank account. Not my mobile prov...

Maxim

Spotify Star

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

spotify premium israel

hello i have a account premium for spotify israel but i cant play music on my sonos or my receiver pionner the app spotify see my devices but when i click on them , it doesnt work why?

Newbie

hello   i have a account premium for spotify israel   but i cant play music on my sonos or my receiver pionner   the app spotify see my devices but when i click on them , it does...

nboujo

Casual Listener

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

I have premium but I can't download music offline

Hello, I have a Premium subscription, but I can't view the download option in the Spotify app in no one of my two PCs (one with Windows 7, the other with Windows 10). I tried to uninstall and install again the app on both PCs, but it still doesn't wo...

Casual Listener

Hello, I have a Premium subscription, but I can't view the download option in the Spotify app in no one of my two PCs (one with Windows 7, the other with Windows 10). I tried to uninstall and install...

mattiacresci

Casual Listener

675 Views

2 replies

0 likes

  • 675 Views
  • 2 replies
  • 0 likes

Payment method rejected in Romania

I've been trying to throw money at spotify and get my premium subscription for a week now but to no avail. My payment method keeps getting rejected. I never had no problem buying stuff online until now. I have a MasterCard issued by Raiffeisen Bank. ...

Visitor

I've been trying to throw money at spotify and get my premium subscription for a week now but to no avail. My payment method keeps getting rejected. I never had no problem buying stuff online until n...

Alin_Cadeschi

Casual Listener

692 Views

5 replies

0 likes

  • 692 Views
  • 5 replies
  • 0 likes

Payment deducted without invoice for studen subscription

Payment deducted for student subscription but there is no invoice or proof of payment has been sent and i can not see my student subscription

Newbie

Payment deducted for student subscription but there is no invoice or proof of payment has been sent  and i can not see my student subscription   

Maxim

Spotify Star

293 Views

1 replies

0 likes

Payment
  • 293 Views
  • 1 replies
  • 0 likes

Can't decide - Deezer VS Spotify

Hi all I'm new here in the Spotify community (And for Spotify) . Sorry in advance for my English . I may have some grammar mistakes ... So , Spotify has lately launched in Israel and I have decided to give it a try and sign up for a free trail . I ha...

Visitor

Hi all  I'm new here in the Spotify community (And for Spotify) .  Sorry in advance for my English . I may have some grammar mistakes ...    So , Spotify has lately launched&n...

user-removed

Not applicable

6905 Views

2 replies

0 likes

  • 6905 Views
  • 2 replies
  • 0 likes

Can't change Payment method (Indonesia with mobile payment)

I'm already like 3 years using spotify premium and today is like the first time I can't change my payment, Its only Credit Card is available. usually there is another payment option, and likes 3 years I'm using mobile payment, and today I can't chang...

Newbie

I'm already like 3 years using spotify premium and today is like the first time I can't change my payment, Its only Credit Card is available.   usually there is another payment option, and lik...

ozric13

Casual Listener

820 Views

1 replies

0 likes

  • 820 Views
  • 1 replies
  • 0 likes

Spotify Indonesia Payment Method

Hi there. I want to ask is there any other method than credit card? I want to pay it full cash because I have issue with my credit card.If any, will appreciate your help.

Newbie

Hi there. I want to ask is there any other method than credit card? I want to pay it full cash because I have issue with my credit card. If any, will appreciate your help.

ozric13

Casual Listener

890 Views

2 replies

0 likes

  • 890 Views
  • 2 replies
  • 0 likes

Subscription

If i previously had single premium and am now using my family premium will i still get charged for my previous subscription??

Casual Listener

If i previously had single premium and am now using my family premium will i still get charged for my previous subscription??

Keanu_C

Community Legend

425 Views

3 replies

0 likes

  • 425 Views
  • 3 replies
  • 0 likes

Problemas em baixar musicas

Não consigo baixar músicas, ja fiz o cadastro ja descontou varias vezes do meu cartao de crédito e nao da certo, fiz a conta no spoify, mais consigo baixar e nem escutar offline

Newbie

Não consigo baixar músicas, ja fiz o cadastro ja descontou varias vezes do meu cartao de crédito e nao da certo, fiz a conta no spoify, mais consigo baixar e nem escutar offline 

Bittencourt

Spotify Star

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes