Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
- 74554 Views
- 49 replies
- 3 likes
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Ask here for help with Premium, payments and trials.
Start a topicI dont use Spotify enough to pay for a subscription I'm going to cancel subscription
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
El dia de hoy mande mis datos para tener el paquete de estudiante pero no tengo premium y me cobraron el doble. Que hago para tener Premium y que me regresen el dinero que me cobraron de mas?
Hello everyone! I firstly had my Premium subscription in UK. However I am now in Montenegro, and I find difficulties to update my Premium by paying with a Montenegrin card, and the same problem is found when I want to change the country in the accoun...
I am currently a Premium member, how do I get the yearly rate?
Hi, I had a premium account, and last week I bought a 12 months subscription for 99€. But when I check my account it still says that my subscription will end 26/12 and that I will be billed for 9,99€ for renewal. Just to be sure to not pay twice, wil...
Each month I am getting charged $9.99 for a subscription that I didn't sign up for. My account is a free account. I've asked my kids and they don't have paid accounts being charged to my credit card. I don't know of any other account to log into, so ...
So basically I apparently bought premium, which may have continued when I reached the end of my trial. I have been charged each month for having premium, trouble is, I don’t remember the credentials for whichever account it was. So I can’t cancel it....
Signed up for 3 months of Premium end of November but my subscription say Spotify Free
Hi,I accepted a "try Spotify-premium for 3 months for 0,99€ a month for three months" some time last year -clicked an Spotify add, propably on Facebook- and after that continued paying 9,99€/month for premium via my Visa. Now I wanted to end the cont...
Hello, ive recently had a free account and done the free trial. ive decided i want to upgrade to premium spotify finally and when i go to pay with paypal, it loads and then takes me back to the same page again where you select if you want to use payp...
Hello, I have paid my premium per month until now. I accepted offer for 12 months at the end of last year but have been charged for both januari and 12 months. How does that work?best regards / Clas Asp
One month ago, the add for $0.99 for 3 months of premium spotify popped up, and I purchased it. Recently I checked my banking info, and it stated that I had been charged $9.99 INSTEAD OF THE PROMISED $0.99!!!!!! This is a form of stealing, and I am v...
Im from australia and entered a competition saying that ive won a 3 month spotify subscription, however when i enter the code it says not available in my country is there anyway i am able to redeem this code as its for 3 months of premium.
I've had spotify for a good few months now and recently went travelling so could not renew my subscription. As a result, I lost premium from my account on my phone. For the past 3-4 days, I've been trying to get premium back but the payment screen do...
Help! I can't access my Premium Spotify account from a new device. I've lost my username and password and Spotify reminds me only about the free account that I had before subscribing
I study in the Open University which is in the UK and online and live in Switzerland, my university qualifies for the student discount but I can´t redeem it because of my location! I am appaled that such a big company can not provide solutions to wha...
I was emailed about a free 30 day premium trail so I went ahead and was then asked about my bank details I put in a student offer and then before I had even got the chance to put anything in my account was charged? I’ve looked all over the app and we...
My phone was stolen, so when i now log in from another device there is no premium account. What can i do?
My premium subscription is associated with my service provider (FIDO- Canada). I want to know how I can switch from that plan and join my family members in their subscription plan. I know how to cancel my spotify plan with Fido but I want to know whe...
I signed up for a Spotify Premium subscription on my phone, then linked to that account in the Google Home Mini. Now, when my family plays music on the Google Home, it cuts off any music I'm playing on my phone. It also switches my phone app to whate...
I purchased Spotify Premium, but when I ask my Google home to play a song that I downloaded from Spotify, it tells me I need to get Spotify Premium. Can anyone help?