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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Mariia-cz
  • Casual Listener
  • 13212 Views
  • 26 replies
  • 2 likes
  • 13212 Views
  • 26 replies
  • 2 likes

Cant upgrade to premium

Hey guys Im travelling in central america atm and i used spotify free till nowNow i want to upgrade to premium but because i had to change my country settings to nicaragua (where im atm) i cant pay with my swiss credit cardIs there any way that i can...

  • Casual Listener
  • Hey guys   Im travelling in central america atm and i used spotify free till now Now i want to upgrade to premium but because i had to change my country settings to nicaragua (where im atm) i...
  • caszriel
  • Composer
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Already charged but my premium still gone?

i already paid for the premium on my phone service provider (Indosat - Indonesia) it already take my money but still the spotify didnt registered up the payment / even email me that my premium is renewed? please help to fix it asap

  • Casual Listener
  • i already paid for the premium on my phone service provider (Indosat - Indonesia) it already take my money but still the spotify didnt registered up the payment / even email me that my premium is ren...
  • Luke
  • Spotify Star
  • 453 Views
  • 3 replies
  • 0 likes
  • 453 Views
  • 3 replies
  • 0 likes

cant proceed to premium

I cant proceed to premium using my mobile network provider like Smart Communication as my biller. An error like "oops something went wrong" all prompt up. I want to have my premium subsceiption back already.

  • Newbie
  • I cant proceed to premium using my mobile network provider like Smart Communication as my biller. An error like "oops something went wrong" all prompt up. I want to have my premium subsceiption back ...
  • caszriel
  • Composer
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Cobrança indevida

Tentei assinar a promoção do plano premium (com 3 meses iniciais por R$1,99) para minha mãe. Cadastrei o e-mail dela e fiz a conta no spotify, porém ao tentar concluir a assinatura escolhendo o método de pagamento "cartão de crédito" e utilizando os ...

  • Newbie
  • Tentei assinar a promoção do plano premium (com 3 meses iniciais por R$1,99) para minha mãe. Cadastrei o e-mail dela e fiz a conta no spotify, porém ao tentar concluir a assinatura escolhendo o métod...
  • Flawy22
  • Newbie
  • 351 Views
  • 2 replies
  • 0 likes
  • 351 Views
  • 2 replies
  • 0 likes

Superuser Contribution TIME TO LEAVE SPOTIFY

I just discovered that you are taking my money for a premium account that eliminates my ability to download my songs to my device for offline listening...something that allows me to use my account at work. You limit my ability to do this based upon t...

  • Casual Listener
  • I just discovered that you are taking my money for a premium account that eliminates my ability to download my songs to my device for offline listening...something that allows me to use my account at...
  • Eucheebrown
  • Casual Listener
  • 315 Views
  • 2 replies
  • 0 likes
  • 315 Views
  • 2 replies
  • 0 likes

Can not use spotify at the same time on different devices with spotify premium, why?

We have signed up for spotify pemium, sent invitations and made accounts for each of the four family members, but we still cant use spotify at the same time. I thought that was the poin with spotify premium?

  • Newbie
  • We have signed up for spotify pemium, sent invitations and made accounts for each of the four family members, but we still cant use spotify at the same time. I thought that was the poin with spotify ...
  • JohnMB65
  • Newbie
  • 255 Views
  • 2 replies
  • 0 likes
  • 255 Views
  • 2 replies
  • 0 likes

I was charged 119 euros, two days after my 9.99€ monthly fee..... how can I get my money back?

I was charged 119 euros, two days after my 9.99€ monthly fee..... how can I get my money back?

  • Newbie
  • I was charged 119 euros, two days after my 9.99€ monthly fee..... how can I get my money back?   <removed sensitive information>
  • Luke
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution 30day free trial vs 7day

Hi I just signed up for the premium 30day free trial- it said when entering details that this would not be billed until after the 23rd March (30days), then after transaction done said wouldn’t be charged until 28th feb (only 7 days)! Does anyone know...

  • Newbie
  • Hi I just signed up for the premium 30day free trial- it said when entering details that this would not be billed until after the 23rd March (30days), then after transaction done said wouldn’t be cha...
  • Aimee_T
  • Roadie
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged even im not prwmium

I got charges in my globe plan number even though im not premium. Can you locate where my number is logged in or can you cancel it?

  • Newbie
  • I got charges in my globe plan number even though im not premium. Can you locate where my number is logged in or can you cancel it?
  • Aimee_T
  • Roadie
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution new phone

I want to access my premium account on my new phone

  • Newbie
  • I want to access my premium account on my new phone
  • Aimee_T
  • Roadie
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution password and email

hello, I created two accounts spotify the same names, but when I put my password and I log on the wrong account. knowing that there is one or I am a premium subscriber and I do not know the email address or the password, I'd like to unsubscribe from ...

  • Newbie
  • hello, I created two accounts spotify the same names, but when I put my password and I log on the wrong account. knowing that there is one or I am a premium subscriber and I do not know the email add...
  • Aimee_T
  • Roadie
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with registering a new account

Hi! I'm having problems with registering a new account (not via facebook). The page is just "buffering". Do you have any input? Regards, Magnus

  • Newbie
  • Hi! I'm having problems with registering a new account (not via facebook). The page is just "buffering". Do you have any input?   Regards,   Magnus  
  • Aimee_T
  • Roadie
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged for premium through service provider - account shows as Free

I initially signed up for a free 6 month promo through my cell phone provider, Rogers.I have since cancelled my account with them, which in turn changed my Spotify account to a Free one automatically.I am still currently being charged through my serv...

  • Newbie
  • I initially signed up for a free 6 month promo through my cell phone provider, Rogers. I have since cancelled my account with them, which in turn changed my Spotify account to a Free one automatical...
  • Aimee_T
  • Roadie
  • 242 Views
  • 1 replies
  • 1 likes
  • 242 Views
  • 1 replies
  • 1 likes

Superuser Contribution From regular Premium to Family

Hi guys! My brother just added me to our Premium family account for Spotify, but I was already subscribed to Premium myself for €9.99/month. On the site it says that from now on, my brother will be paying for my subscription to Premium. Does this mea...

  • Newbie
  • Hi guys! My brother just added me to our Premium family account for Spotify, but I was already subscribed to Premium myself for €9.99/month. On the site it says that from now on, my brother will be p...
  • Aimee_T
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution credit card update to details not possible

Hey Spotify,for 3 days in a row I treid to update my credit card information. Following your instructions does not work because on iPhone or Mac I always get the "idle" clock once I select credot card update!!!! Pay Pal might work, but I want to cont...

  • Newbie
  • Hey Spotify, for 3 days in a row I treid to update my credit card information. Following your instructions does not work because on iPhone or Mac I always get the "idle" clock once I select credot c...
  • Aimee_T
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Premium Family acount reactivation

Hello.I have a spotify family account with my wife and my two kids.I declared the lost of my credit card two weeks ago, thus the Spotify debit failed and my account was suspended.When I entered a new credit through the Spotify web interface my accoun...

  • Newbie
  • Hello. I have a spotify family account with my wife and my two kids. I declared the lost of my credit card two weeks ago, thus the Spotify debit failed and my account was suspended. When I entered...
  • vmlze
  • Casual Listener
  • 541 Views
  • 1 replies
  • 3 likes
  • 541 Views
  • 1 replies
  • 3 likes

Solved!!Superuser Contribution Have I been unsubscribed?

Had an email this morning from Spotify saying my latest payment hadn't gone thru. Only reason I can think of is I have recently changed mobile network providers? As there is money in the account and card details are correct. Anyway I logged in and up...

  • Casual Listener
  • Had an email this morning from Spotify saying my latest payment hadn't gone thru. Only reason I can think of is I have recently changed mobile network providers? As there is money in the account and ...
  • Jack
  • Roadie
  • 1473 Views
  • 3 replies
  • 0 likes
  • 1473 Views
  • 3 replies
  • 0 likes

Payment prenium OK but application dont work

i have buy year prenium after my credit card expire. this payement with my new card is visible on my bank log and in spotify log but application call my to add new payment methode for keep my prenium account and i can do nothing in android applicatio...

  • Casual Listener
  • i have buy year prenium after my credit card expire. this payement with my new card is visible on my bank log and in spotify log but application call my to add new payment methode for keep my prenium...
  • Nico
  • Community Legend
  • 349 Views
  • 3 replies
  • 0 likes
  • 349 Views
  • 3 replies
  • 0 likes