Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • IsabelaSantos
  • Casual Listener
  • 148759 Views
  • 100 replies
  • 12 likes
  • 148759 Views
  • 100 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 17052 Views
  • 27 replies
  • 4 likes
  • 17052 Views
  • 27 replies
  • 4 likes

Student but charged full price

I am a student and last year I got charged 9.99 from 05/07 to 05/011 than I got charged 4.99 on 05/12 and than I got charged 9.99 again.I would like to speak to a Spotify Employee as soon as possible as I am very disappointed with the service...

  • Newbie
  • I am a student and last year I got charged 9.99 from 05/07 to 05/011 than I got charged 4.99 on 05/12 and than I got charged 9.99 again. I would like to speak to a Spotify Employee as soon as possib...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

spotify premium family trial cancelled but 14,99€billed !

Hello,I subscribed on February the 15th to a spotify spotify premium family account with the free-trial period.I cancelled this trial period on March the 7th. However, I noticed my credit card was debited on March the 7th of 14,99€. This is absolutel...

  • Casual Listener
  • Hello, I subscribed on February the 15th to a spotify spotify premium family account with the free-trial period. I cancelled this trial period on March the 7th.   However, I noticed my credi...
  • clotildeberry
  • Casual Listener
  • 239 Views
  • 2 replies
  • 0 likes
  • 239 Views
  • 2 replies
  • 0 likes

Premium Payment Failed

So back in December there was a three month for the price of one deal going on and I bought that,and that worked out fine,no issues. Then I received a gift card for three months of premium so I was going to use that as soon as my first spotify premiu...

  • Newbie
  • So back in December there was a three month for the price of one deal going on and I bought that,and that worked out fine,no issues. Then I received a gift card for three months of premium so I was g...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Gift cards

I subscribe £9.99 per month by direct debit and have been given a £30 gift card, how is thiscredited to my account and does it mean my direct debit can be suspended got 3 months?

  • Newbie
  • I subscribe £9.99 per month by direct debit and have been given a £30 gift card, how is this credited to my account and does it mean my direct debit can be suspended got 3 months?  
  • tomitupac
  • Newbie
  • 343 Views
  • 2 replies
  • 0 likes
  • 343 Views
  • 2 replies
  • 0 likes

Cannot pay for premium subscription

I have moved from Germany to Argentina (permanently) and therefore wanted to move my account accordingly. But in order to pay I need an Argentine credit card, which I do not have (only an Argentine debit card) and since I am in Argentina I can also n...

  • Newbie
  • I have moved from Germany to Argentina (permanently) and therefore wanted to move my account accordingly. But in order to pay I need an Argentine credit card, which I do not have (only an Argentine d...
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Account Switch

I was paying for the student account 4.99 a month and then it randomly switched to the regular 9.99$ a month. I cancelled the subscription and want a refund on the 9.99. How do I go about that ?

  • Newbie
  • I was paying for the student account 4.99 a month and then it randomly switched to the regular 9.99$ a month. I cancelled the subscription and want a refund on the 9.99. How do I go about that ? 
  • imattolo
  • Community Legend
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

SPOTIFY CHARGE ME 3 TIMES FOR JUST REGISTERING IN THERE PREMIUM BUT STILL IN FREE ACCT

I REGISTER MY SISTER ACCOUNT FOR SPOTIFY STUDENT. AND THE SPOTIFY REFRESH SO I PUT MY CARD DETAILS 3 TIMES, THE SPOTIFY AUTOMATICALLY DEDUCT THE P65 3 TIMES ON MY CARD YET MY SISTER IN NOT YET APPROVED ON HER SPOTIFY PREMIUM ACCT. I ALREADY PAID IT. ...

  • Casual Listener
  • I REGISTER MY SISTER ACCOUNT FOR SPOTIFY STUDENT. AND THE SPOTIFY REFRESH SO I PUT MY CARD DETAILS 3 TIMES, THE SPOTIFY AUTOMATICALLY DEDUCT THE P65 3 TIMES ON MY CARD YET MY SISTER IN NOT YET APPROV...
  • imattolo
  • Community Legend
  • 615 Views
  • 1 replies
  • 0 likes
  • Student
  • 615 Views
  • 1 replies
  • 0 likes

Being charged full amount while on trial period

I signed my Daughter up for the 3 month premium trial period at .99 cents per month. I have been charged the full amount ($9.99) on my credit for all 3 months of this period. I don't see a link on here for customer service.

  • Newbie
  • I signed my Daughter up for the 3 month premium trial period at .99 cents per month. I have been charged the full amount ($9.99) on my credit for all 3 months of this period. I don't see a link on he...
  • imattolo
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Premium free monat

Ho attivato sta sera la prova gratuita di Spotify premium ma mi hanno gia scalato i soldi perche?Spero di essere rimborsato altrimenti mi cancello volevo provarlo come detto prima di rinnovare l abbonamento aspetto con pazienza una soluzione dato che...

  • Newbie
  • Ho attivato sta sera la prova gratuita di Spotify premium ma mi hanno gia scalato i soldi perche?Spero di essere rimborsato altrimenti mi cancello volevo provarlo come detto prima di rinnovare l abbo...
  • imattolo
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

I accidently removed part of my redeem Pincode/Unclear instructions

I took the sticker off and it was partially gone, along with the sticker.Im not really seeing my own fault in this im seeing spotify's fault. Nowhere on that card were instructions about removing the sticker, so i just waisted money. It says : 1 Go t...

  • Newbie
  • I took the sticker off and it was partially gone, along with the sticker. Im not really seeing my own fault in this im seeing spotify's fault. Nowhere on that card were instructions about removing t...
  • imattolo
  • Community Legend
  • 888 Views
  • 1 replies
  • 0 likes
  • 888 Views
  • 1 replies
  • 0 likes

Solved!! Spotify doesnt download my imported music.

Before I beginn to use spotify I had music on my pc, now I dont need them but there are still some tracks that I want to hear but they arent on spotify. So I import them. No Problem here, I can play the song if I want but on my phone it doesnt work, ...

  • Casual Listener
  • Before I beginn to use spotify I had music on my pc, now I dont need them but there are still some tracks that I want to hear but they arent on spotify. So I import them. No Problem here, I can play ...
  • imattolo
  • Community Legend
  • 459 Views
  • 3 replies
  • 0 likes
  • 459 Views
  • 3 replies
  • 0 likes

Pre paid premium by vodafone,

Hi I have a SIM only contract with Vodafone with it I had 12 months free Premium subscription with Spotify. To try and decrease the internal storage space on my Samsung S6 I uninstalled the app and reinstalled it, but I have logged on and all of the ...

  • Newbie
  • Hi I have a SIM only contract with Vodafone with it I had 12 months free Premium subscription with Spotify. To try and decrease the internal storage space on my Samsung S6 I uninstalled the app and r...
  • imattolo
  • Community Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Payment method

Can I pay for premium Spotify with my iTunes account? Or add it onto my phone bill?

  • Newbie
  • Can I pay for premium Spotify with my iTunes account? Or add it onto my phone bill?   
  • imattolo
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Unfortunately destroyed my gift card

Hey !I just recently bought a Spotify gift card for 10€. While rubbing off the backsite I accidentally destroyed the paper and I am unable to see the code. Can someone help me please ?Best Regards Maurice

  • Newbie
  • Hey ! I just recently bought a Spotify gift card for 10€. While rubbing off the backsite I accidentally destroyed the paper and I am unable to see the code.  Can someone help me please ? Be...
  • imattolo
  • Community Legend
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Why have i been charged?

Why has 9.99 came out of my account when I don't have Spotify premium? I had the 3 months for 99p but I canceled this soon after but money has been taken out of my bank. How can I get this resolved? Can't find a way to contact Spotify

  • Newbie
  • Why has 9.99 came out of my account when I don't have Spotify premium? I had the 3 months for 99p but I canceled this soon after but money has been taken out of my bank. How can I get this resolved? ...
  • imattolo
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Solved!! PREMIUM ACCOUNT

Today I was without internet and I could not listen to songs offline, even with the premium account. I am taking the 30-day free trial and then start paying for the card.What happened? Can I only listen to offline songs if I download them? But should...

  • Casual Listener
  • Today I was without internet and I could not listen to songs offline, even with the premium account. I am taking the 30-day free trial and then start paying for the card.What happened? Can ...
  • imattolo
  • Community Legend
  • 442 Views
  • 3 replies
  • 0 likes
  • 442 Views
  • 3 replies
  • 0 likes

Double payments

Good afternoon, i currently pay for Spotify as part of my vodaphone package deal. When I first started the deal I was told to simply log out of Spotify and log back in with my phone number which I did. Although I had done this I am still being charge...

  • Newbie
  • Good afternoon, i currently pay for Spotify as part of my vodaphone package deal. When I first started the deal I was told to simply log out of Spotify and log back in with my phone number which I di...
  • imattolo
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Student premium uni days discount

I've tried to redeem the discount through unidays but it says ive already got an account with spotify using that discount i've never had premium and i don't understand why it's saying 'your student credntials are already associated with another spoti...

  • Newbie
  • I've tried to redeem the discount through unidays but it says ive already got an account with spotify using that discount i've never had premium and i don't understand why it's saying 'your student c...
  • imattolo
  • Community Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Updating Payment

I am trying to update my payment because my card expired last month. When I click the update button on all of my devices (mac, iphone, ipad) it just refreshes the page.

  • Newbie
  • I am trying to update my payment because my card expired last month. When I click the update button on all of my devices (mac, iphone, ipad) it just refreshes the page.
  • 328rsm
  • Newbie
  • 236 Views
  • 2 replies
  • 1 likes
  • 236 Views
  • 2 replies
  • 1 likes