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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

145505 Views

69 replies

10 likes

Premium for Family
  • 145505 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

90749 Views

89 replies

4 likes

  • 90749 Views
  • 89 replies
  • 4 likes

Subscription problem

Hi, I'm from Israel but I recently started studying abroad in Ukraine.Spotify is recently available in Israel but stil not in Ukraine.Can I still manage a Spotify subscription using an Israeli debt card and use it in Ukraine?

Newbie

Hi, I'm from Israel but I recently started studying abroad in Ukraine. Spotify is recently available in Israel but stil not in Ukraine. Can I still manage a Spotify subscription using an Israeli de...

230 Views

0 replies

0 likes

  • 230 Views
  • 0 replies
  • 0 likes

Solved!! Full year payment combined with a family subscription.

Hi, I have received an offer for paying for a full year and only paying what corresponds to 10 months fee for 12 month. I would like to accept that offer, but at the same time I want to upgrade my sybscription from single Premium til Family Premium, ...

Casual Listener

Hi, I have received an offer for paying for a full year and only paying what corresponds to 10 months fee for 12 month. I would like to accept that offer, but at the same time I want to upgrade my sy...

alexi1

Casual Listener

1113 Views

5 replies

1 likes

  • 1113 Views
  • 5 replies
  • 1 likes

Associated premium account won't show as cancelled

I have a Premium account that is associated with a partner of Spotify. I cancelled it a few weeks ago and it shows on the other end as cancelled, but Spotify is still showing it as an active subscription. When I try signing up for a family premium ac...

Newbie

I have a Premium account that is associated with a partner of Spotify. I cancelled it a few weeks ago and it shows on the other end as cancelled, but Spotify is still showing it as an active subscrip...

aldis74

Newbie

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

Free Spotify No Premium

How do I get the free Spotify with the advertisements? I dontd want the 30 day free trial.

Newbie

How do I get the free Spotify with the advertisements? I dontd want the 30 day free trial.   

claricelee

Regular

393 Views

2 replies

0 likes

  • 393 Views
  • 2 replies
  • 0 likes

Pagamento PayPal non funziona

Un saluto a tutti, non riesco a passare alla versione Premium pagando con PayPal. Effettuato il login su PayPal, e autorizzata la transazione, vengo rispedito nella sezione di selezione del pagamento di Spotify.Tengo a precisare che ho gia' utilizzat...

Casual Listener

Un saluto a tutti,   non riesco a passare alla versione Premium pagando con PayPal. Effettuato il login su PayPal, e autorizzata la transazione, vengo rispedito nella sezione di selezione del ...

imattolo

Community Legend

4655 Views

6 replies

1 likes

  • 4655 Views
  • 6 replies
  • 1 likes

Student but charged full price

I am a student and last year I got charged 9.99 from 05/07 to 05/011 than I got charged 4.99 on 05/12 and than I got charged 9.99 again.I would like to speak to a Spotify Employee as soon as possible as I am very disappointed with the service...

Newbie

I am a student and last year I got charged 9.99 from 05/07 to 05/011 than I got charged 4.99 on 05/12 and than I got charged 9.99 again. I would like to speak to a Spotify Employee as soon as possib...

224 Views

0 replies

0 likes

  • 224 Views
  • 0 replies
  • 0 likes

spotify premium family trial cancelled but 14,99€billed !

Hello,I subscribed on February the 15th to a spotify spotify premium family account with the free-trial period.I cancelled this trial period on March the 7th. However, I noticed my credit card was debited on March the 7th of 14,99€. This is absolutel...

Casual Listener

Hello, I subscribed on February the 15th to a spotify spotify premium family account with the free-trial period. I cancelled this trial period on March the 7th.   However, I noticed my credi...

clotildeberry

Casual Listener

350 Views

2 replies

0 likes

  • 350 Views
  • 2 replies
  • 0 likes

Premium Payment Failed

So back in December there was a three month for the price of one deal going on and I bought that,and that worked out fine,no issues. Then I received a gift card for three months of premium so I was going to use that as soon as my first spotify premiu...

Newbie

So back in December there was a three month for the price of one deal going on and I bought that,and that worked out fine,no issues. Then I received a gift card for three months of premium so I was g...

307 Views

0 replies

0 likes

  • 307 Views
  • 0 replies
  • 0 likes

Gift cards

I subscribe £9.99 per month by direct debit and have been given a £30 gift card, how is thiscredited to my account and does it mean my direct debit can be suspended got 3 months?

Newbie

I subscribe £9.99 per month by direct debit and have been given a £30 gift card, how is this credited to my account and does it mean my direct debit can be suspended got 3 months?  

tomitupac

Newbie

529 Views

2 replies

0 likes

  • 529 Views
  • 2 replies
  • 0 likes

Cannot pay for premium subscription

I have moved from Germany to Argentina (permanently) and therefore wanted to move my account accordingly. But in order to pay I need an Argentine credit card, which I do not have (only an Argentine debit card) and since I am in Argentina I can also n...

Newbie

I have moved from Germany to Argentina (permanently) and therefore wanted to move my account accordingly. But in order to pay I need an Argentine credit card, which I do not have (only an Argentine d...

325 Views

0 replies

0 likes

  • 325 Views
  • 0 replies
  • 0 likes

Account Switch

I was paying for the student account 4.99 a month and then it randomly switched to the regular 9.99$ a month. I cancelled the subscription and want a refund on the 9.99. How do I go about that ?

Newbie

I was paying for the student account 4.99 a month and then it randomly switched to the regular 9.99$ a month. I cancelled the subscription and want a refund on the 9.99. How do I go about that ? 

imattolo

Community Legend

1055 Views

1 replies

0 likes

  • 1055 Views
  • 1 replies
  • 0 likes

SPOTIFY CHARGE ME 3 TIMES FOR JUST REGISTERING IN THERE PREMIUM BUT STILL IN FREE ACCT

I REGISTER MY SISTER ACCOUNT FOR SPOTIFY STUDENT. AND THE SPOTIFY REFRESH SO I PUT MY CARD DETAILS 3 TIMES, THE SPOTIFY AUTOMATICALLY DEDUCT THE P65 3 TIMES ON MY CARD YET MY SISTER IN NOT YET APPROVED ON HER SPOTIFY PREMIUM ACCT. I ALREADY PAID IT. ...

Casual Listener

I REGISTER MY SISTER ACCOUNT FOR SPOTIFY STUDENT. AND THE SPOTIFY REFRESH SO I PUT MY CARD DETAILS 3 TIMES, THE SPOTIFY AUTOMATICALLY DEDUCT THE P65 3 TIMES ON MY CARD YET MY SISTER IN NOT YET APPROV...

imattolo

Community Legend

718 Views

1 replies

0 likes

Student
  • 718 Views
  • 1 replies
  • 0 likes

Being charged full amount while on trial period

I signed my Daughter up for the 3 month premium trial period at .99 cents per month. I have been charged the full amount ($9.99) on my credit for all 3 months of this period. I don't see a link on here for customer service.

Newbie

I signed my Daughter up for the 3 month premium trial period at .99 cents per month. I have been charged the full amount ($9.99) on my credit for all 3 months of this period. I don't see a link on he...

imattolo

Community Legend

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Premium free monat

Ho attivato sta sera la prova gratuita di Spotify premium ma mi hanno gia scalato i soldi perche?Spero di essere rimborsato altrimenti mi cancello volevo provarlo come detto prima di rinnovare l abbonamento aspetto con pazienza una soluzione dato che...

Newbie

Ho attivato sta sera la prova gratuita di Spotify premium ma mi hanno gia scalato i soldi perche?Spero di essere rimborsato altrimenti mi cancello volevo provarlo come detto prima di rinnovare l abbo...

imattolo

Community Legend

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

Solved!! Spotify doesnt download my imported music.

Before I beginn to use spotify I had music on my pc, now I dont need them but there are still some tracks that I want to hear but they arent on spotify. So I import them. No Problem here, I can play the song if I want but on my phone it doesnt work, ...

Casual Listener

Before I beginn to use spotify I had music on my pc, now I dont need them but there are still some tracks that I want to hear but they arent on spotify. So I import them. No Problem here, I can play ...

imattolo

Community Legend

738 Views

3 replies

0 likes

  • 738 Views
  • 3 replies
  • 0 likes

Pre paid premium by vodafone,

Hi I have a SIM only contract with Vodafone with it I had 12 months free Premium subscription with Spotify. To try and decrease the internal storage space on my Samsung S6 I uninstalled the app and reinstalled it, but I have logged on and all of the ...

Newbie

Hi I have a SIM only contract with Vodafone with it I had 12 months free Premium subscription with Spotify. To try and decrease the internal storage space on my Samsung S6 I uninstalled the app and r...

imattolo

Community Legend

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

Payment method

Can I pay for premium Spotify with my iTunes account? Or add it onto my phone bill?

Newbie

Can I pay for premium Spotify with my iTunes account? Or add it onto my phone bill?   

imattolo

Community Legend

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
  • 0 likes

Unfortunately destroyed my gift card

Hey !I just recently bought a Spotify gift card for 10€. While rubbing off the backsite I accidentally destroyed the paper and I am unable to see the code. Can someone help me please ?Best Regards Maurice

Newbie

Hey ! I just recently bought a Spotify gift card for 10€. While rubbing off the backsite I accidentally destroyed the paper and I am unable to see the code.  Can someone help me please ? Be...

imattolo

Community Legend

494 Views

1 replies

0 likes

  • 494 Views
  • 1 replies
  • 0 likes