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payment method

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payment method

on the day for payment, i havent got any money on my account. and now i have money but i cant pay iam having a massage that keep saying my payment method is failed. but i use same credit card for payment for a year.. 

 

how can i pay?

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Marked as solution

Hey again @niroe,

Please make sure your card meets all the requirements to purchase Spotify Premium.

 

Card_Problems_Twitter.png

 

Also, you should take a look at this support site, follow the troubleshooting there, and try a different payment method as a last resource.

 

Have a nice day!

LK608

LukeSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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3 Replies

Hey @niroe,

Have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

 

Have a nice day!

LK608

LukeSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

I tried all of them. still no payment.

 

a lot of different credit and debit card and browser and connection.

Marked as solution

Hey again @niroe,

Please make sure your card meets all the requirements to purchase Spotify Premium.

 

Card_Problems_Twitter.png

 

Also, you should take a look at this support site, follow the troubleshooting there, and try a different payment method as a last resource.

 

Have a nice day!

LK608

LukeSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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