subscription is not working

subscription is not working

I got an email that I'm using premium for student but app shows it is free


I reinstall my app and restart my device

2 Replies


Hey there @user-removed,

thanks for posting !


It might be that you have more than one account.

To make sure you don't, please check out this help page.


Let me know what you find 😃

OneByBooRock Star 19
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Similar Problem, I upgrade to student premium. Works on pc but not on my phone. I have tried logging in and out, reinstalling app, and checking my subscription on my account. It says I should have it but it is still saying I have free version on phone. I do not have more than one account.

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