Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
77090 Views
31 replies
2 likes
Moderator
121931 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Moderator
160622 Views
71 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
315279 Views
174 replies
13 likes
Hi, I had premium 9.99 which was taken from my account on the 1st August. i then upgraded to family where another 14.99 was taken. it said, nothing would be taken from account until december. but today, i have had another 14.99 taken?? and all of the...
Hi, I had premium 9.99 which was taken from my account on the 1st August. i then upgraded to family where another 14.99 was taken. it said, nothing would be taken from account until december. but tod...
Community Legend
566 Views
1 replies
0 likes
Gente! Paguei meu spotify premium já faz duas semanas e nada de liberar a conta pra mim! Já veio email de confirmação de pagamento mas não funciona! Paguei 16 reais pra nada!!!!! O que eu faço????????????
Gente! Paguei meu spotify premium já faz duas semanas e nada de liberar a conta pra mim! Já veio email de confirmação de pagamento mas não funciona! Paguei 16 reais pra nada!!!!! O que eu faço???????...
Community Legend
726 Views
1 replies
1 likes
HOla!tengo un problema con el proceso de pago, ya he ingresado cuatro tarjetas diferentes y me aparce error, estoy muy deseperada, no he podido escucgar musica y quisiera me ayudenSaludosAlexandra
HOla! tengo un problema con el proceso de pago, ya he ingresado cuatro tarjetas diferentes y me aparce error, estoy muy deseperada, no he podido escucgar musica y quisiera me ayuden Saludos Alexan...
Community Legend
682 Views
1 replies
0 likes
Hi Everyone, I am currently enrolled to a Spotify premium plan and I am encountering an issue playing downloaded music offline. All of my content is downloaded to my phone and is verified through the green check mark however I cannot play the majorit...
Hi Everyone, I am currently enrolled to a Spotify premium plan and I am encountering an issue playing downloaded music offline. All of my content is downloaded to my phone and is verified th...
Spotify Star
1018 Views
1 replies
0 likes
PlanPremium wanting to join Family PlanCountryUnited StatesDeviceiPhone 8My Question or IssueI am on a Premium plan currently however my mom switched to the family plan and I am trying to join. I subscribed through Spotify, not a third party. I got t...
Plan Premium wanting to join Family Plan Country United States Device iPhone 8 My Question or Issue I am on a Premium plan currently however my mom switched to the family plan and I am trying ...
Spotify Star
1018 Views
1 replies
0 likes
Today spotify took 9,99€ from me even though i havent even put my creditcard in it. I dont understand how it happened. And plus is i dont even osn premium or didnt even got it after spotify took my moneyPlanTo get my money back or atleast an explanat...
Today spotify took 9,99€ from me even though i havent even put my creditcard in it. I dont understand how it happened. And plus is i dont even osn premium or didnt even got it after spotify took my m...
Spotify Star
960 Views
1 replies
0 likes
PlanPremiumCountryGermanyDevice(iPhone 7, Macbook Pro 2018) My Question or IssueHey guys, I am a student from Germany and I wanted to renew my Student Discount. I was not able to find the the function so I wanted to ask whether it's actually possible...
Plan Premium Country Germany Device (iPhone 7, Macbook Pro 2018) My Question or Issue Hey guys, I am a student from Germany and I wanted to renew my Student Discount. I was not...
Community Legend
1060 Views
1 replies
0 likes
So for the last few months I have been being charged two times in one month from Spotify for $9.99. There is no customer service help what so ever, no number to call.
So for the last few months I have been being charged two times in one month from Spotify for $9.99. There is no customer service help what so ever, no number to call.
Community Legend
1767 Views
3 replies
0 likes
Hi I have started using spoty, when it has offer 0.99 for 3 months ( I was this Christmas). Now I have a subscripton as Student. And when I am trying to switch for todays sale "Premium for 0.99€" Spotify´s web says PlanPremium Students --> Premium fo...
Hi I have started using spoty, when it has offer 0.99 for 3 months ( I was this Christmas). Now I have a subscripton as Student. And when I am trying to switch for todays sale "Premium for 0.99€" Spo...
Spotify Star
2027 Views
3 replies
0 likes
Plan: PremiumCountry: United States Is anyone else having this problem? I've had the Spotify Student Premium account for about 3 years. When I was notified that my student subscription was expiring, I saw that the regular Premium account would still ...
Plan: Premium Country: United States Is anyone else having this problem? I've had the Spotify Student Premium account for about 3 years. When I was notified that my student...
Spotify Star
1901 Views
1 replies
2 likes
PlanPremium with HuluCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIf I upgrade to a family premium subwill it negate my Hulu/Spotify Subscription?
Plan Premium with Hulu Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
Spotify Star
935 Views
1 replies
0 likes
I cant buy any kind of premium it always gives an error soth no reason please i need help. I dont have any problems with bank i used lots of cardsPlanFree/PremiumCountryTurkeyDevice(Samsung Galaxy J8)Operating System( Android 9.0)
I cant buy any kind of premium it always gives an error soth no reason please i need help. I dont have any problems with bank i used lots of cards Plan Free/Premium Country Turkey Device (Samsu...
Spotify Star
1027 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan you guys give me a refund or activate my spotify premium for 3 months, please. If you nee...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Can you...
Spotify Star
1439 Views
3 replies
0 likes
PlanPremiumCountryColombia Device(iPhone 6Operating System(iOS 10 My Question or Issue I apply to the promotion, here in Colombia, 3 months by $900 pesos, but in the registration appear a message that said that I couldn’t apply to thins promotion but...
Plan Premium Country Colombia Device (iPhone 6 Operating System (iOS 10 My Question or Issue I apply to the promotion, here in Colombia, 3 months by $900 pesos, but in ...
Regular
1104 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceAmazon Echo Dot (3rd Gen)Operating System I have 1 Spotify account and 2 Amazon Echo Dots (3rd Gen). One of my Echo Dots is at home, and one is in my office. Can i use my 1 spotify premium account on both dots (at seperate ...
Plan Premium Country USA Device Amazon Echo Dot (3rd Gen) Operating System I have 1 Spotify account and 2 Amazon Echo Dots (3rd Gen). One of my Echo Dots is at home, a...
Regular
2266 Views
5 replies
0 likes
Okay so i have upgraded my account. and online on a web browser the account shows that it is upgraded and has the student discounted plan. but when i try and log into spotify via the iphone app or the app on my computer it will not register that i ha...
Okay so i have upgraded my account. and online on a web browser the account shows that it is upgraded and has the student discounted plan. but when i try and log into spotify via the iphone app or th...
Community Legend
1473 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Roadie
1395 Views
1 replies
0 likes
so my hulu + spotify is not working any longer. Did they stop it and just not say anything. Ive had it for a lil while now and after i paid my bill it just went away
so my hulu + spotify is not working any longer. Did they stop it and just not say anything. Ive had it for a lil while now and after i paid my bill it just went away
Spotify Star
751 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceIphone 7 Operating SystemIOS 12.2 My Question or IssueHi, I just signed up for premium for students, logging into the website shows my premium account but logging in with the same login info in the app shows the subscription...
Plan Premium Country US Device Iphone 7 Operating System IOS 12.2 My Question or Issue Hi, I just signed up for premium for students, logging into the website shows my premium ...
Spotify Star
1225 Views
7 replies
0 likes
PlanPremiumCountry DeviceS10eOperating SystemAndroid My Question or IssueSo, Ive had spotify Premium for several years now, same payment method and everything has always worked fine. Now on my phone I dont have premium, lost my downloads and Ive trie...
Plan Premium Country Device S10e Operating System Android My Question or Issue So, Ive had spotify Premium for several years now, same payment method and everything ha...
Spotify Legend
1002 Views
2 replies
0 likes
