Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

DLMOC

Visitor

70645 Views

19 replies

94 likes

  • 70645 Views
  • 19 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

134435 Views

69 replies

10 likes

Premium for Family
  • 134435 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

73204 Views

89 replies

4 likes

  • 73204 Views
  • 89 replies
  • 4 likes

Google home mini?

So today found out this promo from a friend who got theirs, but i got no email or anything about tjis. Ive gone too two links one says page not found, other sayd i was not opped in for yhis. How could i if never told? How can one get this as beed sub...

Casual Listener

So today found out this promo from a friend who got theirs, but i got no email or anything about tjis. Ive gone too two links one says page not found, other sayd i was not opped in for yhis. How coul...

Billy-J

Spotify Star

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

Student Discount

When you get the student discount, is it one big payment of 4.99 a month so I'd be paying 60 dollars at one time? Or does it charge 4.99 a month like it regularly does without the student discount?

Newbie

When you get the student discount, is it one big payment of 4.99 a month so I'd be paying 60 dollars at one time? Or does it charge 4.99 a month like it regularly does without the student discount? ...

landonharris88

Composer

421 Views

1 replies

0 likes

  • 421 Views
  • 1 replies
  • 0 likes

My Account Keeps Being Charged Twice A Month

PlanPremiumCountryUSADeviceiPhone SEOperating SystemiOSMy Question or IssueMy account keeps getting charged twice a month, $10.61 and $15.89 on two separate occasions. I have a premium subscription. I should be paying only $10 once a month to be usin...

Casual Listener

Plan Premium Country USA Device iPhone SE Operating System iOS My Question or Issue My account keeps getting charged twice a month, $10.61 and $15.89 on two separate occasions. I have a prem...

mslauraann

Casual Listener

592 Views

1 replies

1 likes

  • 592 Views
  • 1 replies
  • 1 likes

Free Google Home Mini

Do they restock the google minis? 

Newbie

Do they restock the google minis?  

Billy-J

Spotify Star

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

New user - can't get Google Home mini offer because of 30-day trial

PlanPremium trialCountryCanadaDevicePCOperating SystemWindowsMy Question or IssueI'd like to get the Google Home Mini offer (in Canada), but when I signed up for Premium, I was put on a 30-day trial. I've tried to find a way to pay, but there doesn't...

Newbie

Plan Premium trial Country Canada Device PC Operating System Windows My Question or Issue I'd like to get the Google Home Mini offer (in Canada), but when I signed up for Premium, I was put ...

Billy-J

Spotify Star

577 Views

1 replies

0 likes

  • 577 Views
  • 1 replies
  • 0 likes

Google Home Mini Offer In Canada

I was wondering if the offer is over? I never got an email or anything about it so I never knew till one of my friends mentioned it today. I have premium for students and was wondering if I could get it.

Newbie

I was wondering if the offer is over? I never got an email or anything about it so I never knew till one of my friends mentioned it today. I have premium for students and was wondering if I could get...

Billy-J

Spotify Star

738 Views

1 replies

0 likes

  • 738 Views
  • 1 replies
  • 0 likes

Google home promotion

PlanPremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI recently applied for the free google home mini and they said I had one reserved for me. I k...

Casual Listener

Plan Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I recently a...

Billy-J

Spotify Star

997 Views

3 replies

0 likes

  • 997 Views
  • 3 replies
  • 0 likes

Free Google Home Canada - Many Hours and still Spotify link broken

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

Did not receive anything regarding Google Home Mini

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello everyone, I subscribed to Spotify Premium with 3 months trial on 2018-12. I paid 0.99 f...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello e...

Billy-J

Spotify Star

757 Views

6 replies

0 likes

  • 757 Views
  • 6 replies
  • 0 likes

Solved!! Change Spotify Family subscription from external company to Spotify

I have a family subscription with an external company that i have now ended, will end within a month.What to do to continue my subscription directly via Spotify? Just wait for the old to run out and get a new one? What will happen with my songlists a...

Casual Listener

I have a family subscription with an external company that i have now ended, will end within a month. What to do to continue my subscription directly via Spotify? Just wait for the old to run out an...

Billy-J

Spotify Star

1135 Views

5 replies

0 likes

  • 1135 Views
  • 5 replies
  • 0 likes

Google home mini promotion - Canada

Updated my account to premium with ongoing google home mini promotion on Apr14. Haven’t received any email to redeem the device. Please advise when can I expect redemption email from you guys. Thanks

Casual Listener

Updated my account to premium with ongoing google home mini promotion on Apr14. Haven’t received any email to redeem the device. Please advise when can I expect redemption email from you guys. Thanks

Geet28

Casual Listener

652 Views

4 replies

1 likes

  • 652 Views
  • 4 replies
  • 1 likes

When Spotify will available in Republic of Moldova?

Hello, i live in the Republic of Moldova and i love using spotify and im very angry to use vpn's that don't work , i can't listen spotify becose i live in moldova i wish if the spotify developers can add Moldova to the country list, is not cool at al...

Visitor

Hello,  i live in the Republic of Moldova and i love using spotify and im very angry to use vpn's that don't work , i can't listen spotify becose i live in moldova i wish if the spotify develope...

Maxim

Spotify Star

1694 Views

1 replies

1 likes

  • 1694 Views
  • 1 replies
  • 1 likes

Not able to listen to specific songs

I have Spotify premium and I downloaded (liked) this one song (TIC TOC by 6ix9ine) and I was able to listen to it for a couple hours then all of a sudden it went black and I couldn’t click on it. I tried later and it wasn’t in my library anymore so I...

Newbie

I have Spotify premium and I downloaded (liked) this one song (TIC TOC by 6ix9ine) and I was able to listen to it for a couple hours then all of a sudden it went black and I couldn’t click on it. I t...

Bittencourt

Spotify Star

1294 Views

1 replies

0 likes

  • 1294 Views
  • 1 replies
  • 0 likes

Giftcard not working?

Bought a 10€ giftcard from local shop to get spotify premium and when i tried to enter the code it said some kind of a error. I sent email also from this case.Plan HELPFree/PremiumCountryFinlandDeviceIphone 7Operating Systemios My Question or Issue

Casual Listener

Bought a 10€ giftcard from local shop to get spotify premium and when i tried to enter the code it said some kind of a error. I sent email also from this case. Plan HELP Free/Premium Country Finl...

Loxer

Community Legend

1270 Views

5 replies

0 likes

  • 1270 Views
  • 5 replies
  • 0 likes

Change

Plan PremiumCountrySaudi arabiaDeviceS9+Operating System Android My Question or IssueWhy is there a difference in things in different regions.I cannot add family members to my premium account just because I live in Saudi Arabia. dont you think this i...

Regular

Plan  Premium Country Saudi arabia Device S9+ Operating System  Android    My Question or Issue Why is there a difference in things in different regions. I cannot add f...

Bittencourt

Spotify Star

1281 Views

9 replies

1 likes

  • 1281 Views
  • 9 replies
  • 1 likes

Solved!! Payment Update

PlanPremiumCountryBrazilMy Question or IssueI recently updated my payment method and was charged a charge on my credit card in the amount of R$ 10 BRL. I wonder if I'll get a refund for this amount or a subscription discount next month.

Newbie

Plan Premium Country Brazil My Question or Issue I recently updated my payment method and was charged a charge on my credit card in the amount of R$ 10 BRL. I wonder if I'll get a refund for thi...

Bittencourt

Spotify Star

584 Views

1 replies

0 likes

Payment Update
  • 584 Views
  • 1 replies
  • 0 likes

How do I deactivate/disconnect Hulu?

I want to upgrade to Hulu Ads Free plan.But I can't do that as long as I have my Hulu connected to Spotify.How do I disconnect the link?I have tried Services page, I don't see an option to deactivate. I just see 'Start Watching'. Any help would be re...

Casual Listener

I want to upgrade to Hulu Ads Free plan. But I can't do that as long as I have my Hulu connected to Spotify. How do I disconnect the link? I have tried Services page, I don't see an option t...

Billy-J

Spotify Star

1060 Views

3 replies

0 likes

  • 1060 Views
  • 3 replies
  • 0 likes

Student Discount

PlanPremiumCountryPoland My Question or IssueHello everyone. I've had Spotify premium for students for a year now. I've extended it for the next year, it has been accepted and now Spotify charged me a normal fee for Spotify without student's discount...

Casual Listener

  Plan Premium Country Poland   My Question or Issue Hello everyone. I've had Spotify premium for students for a year now. I've extended it for the next year, it has been accepted an...

Billy-J

Spotify Star

1045 Views

3 replies

0 likes

  • 1045 Views
  • 3 replies
  • 0 likes

Issues Playing non favorited songs since I canceled Premium

Plan PremiumCountryUSADeviceMacBook Pro 2016Operating SystemSierra 10.12.6 My Question or IssueEver since I canceled my premium last week (on the app), I cannot listen to any songs that were not already favorited by me. Every time I try to play any s...

Regular

Plan  Premium Country USA Device MacBook Pro 2016 Operating System Sierra 10.12.6   My Question or Issue Ever since I canceled my premium last week (on the app), I cannot listen t...

fozzy343

Regular

444 Views

2 replies

0 likes

  • 444 Views
  • 2 replies
  • 0 likes

Solved!! canada goodle mini

PlanPremiumCountryCanadaDevice Operating System My Question or IssueWhy can I not redeem my google home mini. It told me that once my trial was over I could apply but now that my trial was over as of yesterday it will not allow me to redeem!!! explan...

Casual Listener

  Plan Premium Country Canada Device   Operating System     My Question or Issue Why can I not redeem my google home mini. It told me that once my trial was over I coul...

Billy-J

Spotify Star

781 Views

4 replies

0 likes

  • 781 Views
  • 4 replies
  • 0 likes