Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 89777 Views
- 55 replies
- 5 likes
- 89777 Views
- 55 replies
- 5 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 11263 Views
- 24 replies
- 2 likes
- 11263 Views
- 24 replies
- 2 likes
Solved!! Double charged
I received an email prompting me to update my payment details. When I updated my payment details, my card notified me of the charge however my account says that my payment details are not yet updated and spotify still needs to charge me to continue u...
- I received an email prompting me to update my payment details. When I updated my payment details, my card notified me of the charge however my account says that my payment details are not yet updated...
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- Roadie
- 1794 Views
- 3 replies
- 0 likes
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AccountPayment
- 1794 Views
- 3 replies
- 0 likes
My 3 month trail isn’t working
3 month trail PlanFree/PremiumCountry Australia DeviceIpad proOperating System(iOS 12 My Question or Issue I just signed up for the 3 month trail for 99cents for Spotify premium and it is not working. Please help.
- 3 month trail Plan Free/Premium Country Australia Device Ipad pro Operating System (iOS 12 My Question or Issue I just signed up for the 3 month trail for 99cents f...
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- Roadie
- 1618 Views
- 5 replies
- 0 likes
- 1618 Views
- 5 replies
- 0 likes
Charged double the price
This is my second month in a row and I have been charged again SAR40 instead of SAR 20 !!! Can you please refund me!!! or find a solution to that!! I don't wana keep paying SAR 40 and others pay 20. I sent an email before and you said no we didn't bu...
- This is my second month in a row and I have been charged again SAR40 instead of SAR 20 !!! Can you please refund me!!! or find a solution to that!! I don't wana keep paying SAR 40 and others pay 20. ...
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- Roadie
- 256 Views
- 3 replies
- 0 likes
- 256 Views
- 3 replies
- 0 likes
Problems with getting premium for 4 days
Hello,so I have this problem with getting subscription. How can i contact Spotify via email please ? It lasts for 4 days. It keeps on telling me to try to change payment method, but I dont have that option. I would be really glad for any help,thank y...
- Hello, so I have this problem with getting subscription. How can i contact Spotify via email please ? It lasts for 4 days. It keeps on telling me to try to change payment method, but I dont have tha...
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- Roadie
- 261 Views
- 3 replies
- 0 likes
- 261 Views
- 3 replies
- 0 likes
Canceling Premium Plan
My Question or Issue If I payed for three months of Spotify premium, can I cancel my plan and still keep those three months ?
- My Question or Issue If I payed for three months of Spotify premium, can I cancel my plan and still keep those three months ?
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- Composer
- 223 Views
- 1 replies
- 0 likes
- 223 Views
- 1 replies
- 0 likes
Why have I been charged multiple times and I canceld my premium
PlanFree Country UsDeviceLgK20Operating System My Question or Issue I've been charged 3 times for premium and I have canceled all my accounts and all of them say Spotify Free. I need a refund for the money that was taken.
- Plan Free Country Us Device LgK20 Operating System My Question or Issue I've been charged 3 times for premium and I have canceled all my accounts and...
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- Casual Listener
- 157 Views
- 1 replies
- 0 likes
- 157 Views
- 1 replies
- 0 likes
Spotify Premium with gift Card
Hey all, i just bought a 30€ gift card in order to get the 3 month spotify premium for 0,99€. Unfortunately, spotify premium just got activated for 3 months, so the whole amount of money was used. The plan was to use the gift card to start with the 0...
- Hey all, i just bought a 30€ gift card in order to get the 3 month spotify premium for 0,99€. Unfortunately, spotify premium just got activated for 3 months, so the whole amount of mon...
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- Roadie
- 255 Views
- 1 replies
- 0 likes
- 255 Views
- 1 replies
- 0 likes
Solved!! Free premium option already used
Hi all! I just created a spotify account and I'm trying to use the actual offer of 3 months for 0.99€. Unfortunatly, when I try to pay for that upgrade I get promped that I already used a premium plan offer before, and I can't upgrade my account. The...
- Hi all! I just created a spotify account and I'm trying to use the actual offer of 3 months for 0.99€. Unfortunatly, when I try to pay for that upgrade I get promped that I alr...
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- Casual Listener
- 454 Views
- 2 replies
- 0 likes
- 454 Views
- 2 replies
- 0 likes
Commercials on family subscription
PlanFamily subscriptionCountryNetherlandsDeviceChrome webbrowserOperating SystemWindows 10 My Question or Issue Why am I receiving commercials when i'm on a family plan? It should be a premium plan right? This account got created today and added to t...
- Plan Family subscription Country Netherlands Device Chrome webbrowser Operating System Windows 10 My Question or Issue Why am I receiving commercials when i'm on a family plan?...
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- Spotify Star
- 240 Views
- 3 replies
- 0 likes
- 240 Views
- 3 replies
- 0 likes
Gift card
Hello gyus,I've got a problem with a giftcard. My Mom bought a 1 year Premium giftcard (99€) at PayPal. But i don't use it. I didn't redeem The Voucher. Normally you have 14 days to cancel The purchase and to get your Money Back.. (right of revocatio...
- Hello gyus, I've got a problem with a giftcard. My Mom bought a 1 year Premium giftcard (99€) at PayPal. But i don't use it. I didn't redeem The Voucher. Normally you have 14 days to cancel T...
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- Spotify Star
- 248 Views
- 1 replies
- 0 likes
- 248 Views
- 1 replies
- 0 likes
Superuser Contribution Levels of subscription
why in this day and age are there only 2 subscrption levels and 2 prices (free and £9.99 (UK)) - Premium gives the subscriber so much some of which they may not want. The point of streaming is that you don’t have to store music on your device - i for...
- why in this day and age are there only 2 subscrption levels and 2 prices (free and £9.99 (UK)) - Premium gives the subscriber so much some of which they may not want. The point of streaming is that y...
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- Spotify Legend
- 330 Views
- 2 replies
- 0 likes
- 330 Views
- 2 replies
- 0 likes
Superuser Contribution cant find 1 year Premium option
PlanPremiumCountry kuwaitDevicepixel 2Operating System Android My Question or Issuei cant find 1 year Premium optionshould i wait until my 1 month premium to end then i'll get the option to pay for 1 year at a discount price ?
- Plan Premium Country kuwait Device pixel 2 Operating System Android My Question or Issue i cant find 1 year Premium option should i wait until my 1 month premium to end ...
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- Spotify Legend
- 8420 Views
- 4 replies
- 0 likes
- 8420 Views
- 4 replies
- 0 likes
Superuser Contribution Please Help - Redeemed Spotify Gift Card for Premium still says Free
Hello...I just redeemed a spotify gift card for 30 dollars for Premium, but my account still says free. I have unistalled the mobile app and the app on Windows 10 and signed back in. Both devices are still showing the account as Free. Have followed t...
- Hello...I just redeemed a spotify gift card for 30 dollars for Premium, but my account still says free. I have unistalled the mobile app and the app on Windows 10 and signed bac...
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- Spotify Legend
- 240 Views
- 2 replies
- 0 likes
- 240 Views
- 2 replies
- 0 likes
Superuser Contribution Abonnement d'un an/One year subscription
Hello, I subscribed for one year subscription on 31/12/2017.Why the 20/12/2018 I went back to Spotify Free while there are still a few days before the end of the month. PlanFree/PremiumCountry FranceDeviceOperating SystemWindows 10 My Question or Iss...
- Hello, I subscribed for one year subscription on 31/12/2017. Why the 20/12/2018 I went back to Spotify Free while there are still a few days before the end of the month. Plan Free...
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- Spotify Legend
- 400 Views
- 3 replies
- 0 likes
- 400 Views
- 3 replies
- 0 likes
Superuser Contribution Pago fallido con diferentes métodos de pago
PlanPremiumCountry ColombiaDevice(iPhone 7s, Mac Book)Operating System(iOS 10) My Question or IssueMi tarjeta de crédito venció y no ha sido posible actualizarla. Procedí a cancelar la suscripción para realizar nuevamente la suscripción, según instru...
- Plan Premium Country Colombia Device (iPhone 7s, Mac Book) Operating System (iOS 10) My Question or Issue Mi tarjeta de crédito venció y no ha sido posible actualizarla. Proced...
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- Spotify Legend
- 414 Views
- 3 replies
- 0 likes
- 414 Views
- 3 replies
- 0 likes
Solved!!Superuser Contribution Kan mijn cadeaubon niet verzilveren
Heb een cadeaubon gekocht maar code is beschadigd waardoor dat ik mijn bon niet kan verzilveren.
- Heb een cadeaubon gekocht maar code is beschadigd waardoor dat ik mijn bon niet kan verzilveren.
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- Spotify Legend
- 6542 Views
- 1 replies
- 0 likes
- 6542 Views
- 1 replies
- 0 likes
Multiple properties for Family
PlanPremiumCountry Multiple My Question or Issue I want to subscribe for family plan. Problem is everything I have read says it's only for one address. I/my family live between multiple properties here in Australai and in Thailand. I can hear you all...
- Plan Premium Country Multiple My Question or Issue I want to subscribe for family plan. Problem is everything I have read says it's only for one address. I/my ...
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- Spotify Star
- 219 Views
- 1 replies
- 0 likes
- 219 Views
- 1 replies
- 0 likes
3 month subscription
PlanFreeCountry USADevice iPhone 6sOperating SystemiOS 10 My Question or IssueI and trying to subscribe to the $0.99, 3 month trial but it says I have already used a similar offer. I have checked my receipts and it says I have no receipts. I also ha...
- Plan Free Country USA Device iPhone 6s Operating System iOS 10 My Question or Issue I and trying to subscribe to the $0.99, 3 month trial but it says I have already used...
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- Spotify Star
- 312 Views
- 1 replies
- 1 likes
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3 month trial trouble
- 312 Views
- 1 replies
- 1 likes
3 month subscription
PlanPremium trialCountrylithuania DeviceOnePlus 6Operating SystemAndroid My Question or Issue tryed to get free premium again it said that i already had the free 3 months used and it still charged me 0.99 euro ...
- Plan Premium trial Country lithuania Device OnePlus 6 Operating System Android My Question or Issue tryed to get free premium again it said that i already had t...
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- Roadie
- 248 Views
- 1 replies
- 0 likes
- 248 Views
- 1 replies
- 0 likes
Charged when I shouldn't have been
PlanFree/3 month trialCountryUSA My Question or Issue So I tried signing up for the 3 month trial, but it told me I had already used the trial. My major problem is that it still charged me for it! My account says "free." What do I do about that?
- Plan Free/3 month trial Country USA My Question or Issue So I tried signing up for the 3 month trial, but it told me I had already used the trial. My major problem is that it still...
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- Roadie
- 197 Views
- 1 replies
- 0 likes
- 197 Views
- 1 replies
- 0 likes