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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6069 Views
  • 23 replies
  • 2 likes
  • 6069 Views
  • 23 replies
  • 2 likes

Superuser Contribution Subscription

I can't make a subscription because I am from Portugal?? Neither by credit card or PayPal??

  • Casual Listener
  • I can't make a subscription because I am from Portugal?? Neither by credit card or PayPal??
  • Guido
  • Spotify Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution wrongly charged still!

After I made the below post I have checked my bank frequently, and after over 48 hours the payment is still pending and my money has not been refunded.Hello,So, I believe I have been wrongly charged for Spotify premium.I went onto the student Spotify...

  • Casual Listener
  •   After I made the below post I have checked my bank frequently, and after over 48 hours the payment is still pending and my money has not been refunded. Hello, So, I believe I have been wron...
  • Guido
  • Spotify Legend
  • 405 Views
  • 1 replies
  • 0 likes
  • 405 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment is Failing When Renewing Student Discount

I just recieved an email to renew my Spotify Premium for Students + Hulu account. But the payment keeps failing and it says click help and that takes me to a 404 page. I tried another card. I know it is not an issue with either card. Not sure how to ...

  • Newbie
  • I just recieved an email to renew my Spotify Premium for Students + Hulu account. But the payment keeps failing and it says click help and that takes me to a 404 page. I tried another card. I kn...
  • Guido
  • Spotify Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Money withdrawal

My premium subscription expired in January, and in the beginning of this month, 99 DKK was withdrawed from my card (I use to pay 129 DKK), even though I had no subscription whatsoever, on any account.

  • Newbie
  • My premium subscription expired in January, and in the beginning of this month, 99 DKK was withdrawed from my card (I use to pay 129 DKK), even though I had no subscription whatsoever, on any account...
  • Guido
  • Spotify Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago de tarjeta nomina

Buenas noches, el dia de hoy me toca renovar mi cuenta premium, y decidi entrar al plan universitario, pero 1- No se si mi universidad esta afiliada para recibir el descuento.2- Al poner mi numero de tarjeta bancaria no me permite acceder al pago, os...

  • Newbie
  • Buenas noches, el dia de hoy me toca renovar mi cuenta premium, y decidi entrar al plan universitario, pero  1- No se si mi universidad esta afiliada para recibir el descuento. 2- Al pone...
  • Guido
  • Spotify Legend
  • 477 Views
  • 1 replies
  • 0 likes
  • 477 Views
  • 1 replies
  • 0 likes

Solved!! Had to reset my password, now my Premium is gone!

Hi.I use a Samsung Galaxy Xcover 4 and reside in Norway.On the 16th Oktober 2018 I created my account and signed up immediately for Premium, which then commenced the 30 day Premium trial period. The next day I logged off my account and could not reme...

  • Casual Listener
  • Hi. I use a Samsung Galaxy Xcover 4 and reside in Norway. On the 16th Oktober 2018 I created my account and signed up immediately for Premium, which then commenced the 30 day Premium trial ...
  • EpicP
  • Casual Listener
  • 871 Views
  • 2 replies
  • 0 likes
  • 871 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problem with Familiar Premium invitation

Good Afternoon. My brother send me an invitation to join a Familiar Premium plan.After a few times trying register on that, Spotify shows the message "You can't get on this Premium Familiar Plan".Does someone can help me??

  • Newbie
  • Good Afternoon.   My brother send me an invitation to join a Familiar Premium plan. After a few times trying register on that, Spotify shows the message "You can't get on this Premium Familia...
  • Guido
  • Spotify Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar elimina usuarios

Quiero comentar que mes a mes de mi cuenta familiar premium elimina a mi familia de la suscripcion y al volver a querer ingresarlos pide una cuenta nueva de mail por lo que mi duda es por que los saca ya que no podemos estar creando mes a mes correos

  • Newbie
  • Quiero comentar que mes a mes de mi cuenta familiar premium elimina a mi familia de la suscripcion y al volver a querer ingresarlos pide una cuenta nueva de mail por lo que mi duda es por que los sac...
  • Guido
  • Spotify Legend
  • 913 Views
  • 1 replies
  • 0 likes
  • 913 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron al inicio del periodo de prueba cuando deberia de ser al final

Me cobraron el mes de prueba al inicio cuando se supone que es al finalizarlo. Mi correo es nuevo, la cuenta de spotify jamas habia sido premium ya que es nueva tambien. y mi tarjeta la acabo de adquirir asi que por ende no la he utilizado en nada de...

  • Casual Listener
  • Me cobraron el mes de prueba al inicio cuando se supone que es al finalizarlo. Mi correo es nuevo, la cuenta de spotify jamas habia sido premium ya que es nueva tambien. y mi tarjeta la acabo de adqu...
  • Guido
  • Spotify Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accidentally Charged for Premium vs. Student Discount

PlanStudent PremiumCountry USDeviceAll of emOperating SystemSure My Question or Issue So today I was just a hair shy of my student subscription cost in my bank account which i quickly remedied. However, when I went to reapply my payment information i...

  • Newbie
  • Plan Student Premium Country  US Device All of em Operating System Sure   My Question or Issue  So today I was just a hair shy of my student subscription cost in my bank acco...
  • Guido
  • Spotify Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription cancelled

hi, i want to eliminate one subscription premium, but only i have the code that come in my debit card, how ther to be?

  • Casual Listener
  • hi, i want to eliminate one subscription premium, but only i have the code that come in my debit card, how ther to be?
  • Guido
  • Spotify Legend
  • 386 Views
  • 3 replies
  • 0 likes
  • 386 Views
  • 3 replies
  • 0 likes

Superuser Contribution Tengo la suscripción al plan familiar, pero me cobraron este mes y no soy la titular de pago

PlanPlan FamiliarCountryMexicoDeviceMacBook Air 2017Operating SystemiOS 10 My Question or IssueTengo la suscripción al Plan Familiar, pero me hicieron el cargo individual, cuando solo tengo 1 cuenta de Spotify y no soy la titular de pago de mi cuenta...

  • Newbie
  • Plan Plan Familiar Country Mexico Device MacBook Air 2017 Operating System iOS 10   My Question or Issue Tengo la suscripción al Plan Familiar, pero me hicieron el cargo individual, cu...
  • Guido
  • Spotify Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

My country FrenchPolynesia is not on the Spotify plateform !

Hi, I'd like to get on premium. So, I wanted to pay by Paypal. However, I received a message that the payment method and country don't match ! My country is "French Polynesia". Is it possible to ad on Spotify plateform, please Thank you for your help...

  • Casual Listener
  • Hi, I'd like to get on premium. So, I wanted to pay by Paypal. However, I received a message that the payment method and country don't match !  My country is "French Polynesia". Is it possible ...
  • Jose_M
  • Spotify Star
  • 4012 Views
  • 3 replies
  • 0 likes
  • 4012 Views
  • 3 replies
  • 0 likes

Gutscheinkarte kann nicht eingelöst werden

Moin zusammen, leider kann ich meine Spotify Guthabenkarte nicht einlösen. Wenn ich den Code eingebe, erhalte ich die Meldung: "Da ist wohl etwas schief gegangen....." (vgl. Bild). Ich habe es bereits mehrfach versucht. Was muss ich tun? Gruß und Dan...

Spotify.png
  • Newbie
  •   Moin zusammen,   leider kann ich meine Spotify Guthabenkarte nicht einlösen. Wenn ich den Code eingebe, erhalte ich die Meldung: "Da ist wohl etwas schief gegangen....." (vgl...
  • Maxim
  • Spotify Star
  • 7018 Views
  • 1 replies
  • 0 likes
  • 7018 Views
  • 1 replies
  • 0 likes

Help me!

I'm trying to take approximately 10 days spotify premium but card information, my writing is no shortage in my payment did say when I failed charge card registered with turkey and before domestic and foreign've done a lot of shopping, but you can hel...

  • Newbie
  • I'm trying to take approximately 10 days spotify premium but card information, my writing is no shortage in my payment did say when I failed charge card registered with turkey and before domestic and...
  • Jose_M
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Spotify premium not working

PlanPremiumCountryUnited StatesDeviceLG V20 My Question or IssueI use Spotify premium and my bill isn't due until the 26th of this month. I opened the app just now and it's showing that I don't have premium anymore. I did the troubleshooting by loggi...

  • Newbie
  • Plan Premium Country United States Device LG V20   My Question or Issue I use Spotify premium and my bill isn't due until the 26th of this month. I opened the app just now and it's showi...
  • Jose_M
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

How I can get an invoice in PDF format?

PlanFamilyCountryLithuaniaDeviceIPhone 8, Samsung 9 Operating SystemiOS 10, Android Oreo, Windows 10 My Question or Issue Hello everyone, is it able to get an invoice in PDF format? I see only a summery of payments, but our book-keeping company need ...

  • Newbie
  • Plan Family Country Lithuania Device IPhone 8, Samsung 9  Operating System iOS 10, Android Oreo, Windows 10   My Question or Issue   Hello everyone,   is it able...
  • Bethany_Dawn
  • Community Legend
  • 1026 Views
  • 1 replies
  • 0 likes
  • 1026 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Unlimited - Still available to switch back?

Hey!Had a quick search for this but not found anything relevent... I am thinking of upgrading from Unlimited to Premium for a month or two, but would like to downgrade back to Unlimited afterwards, is that possible? 99% of the time I use Spotify on m...

  • Casual Listener
  • Hey! Had a quick search for this but not found anything relevent... I am thinking of upgrading from Unlimited to Premium for a month or two, but would like to downgrade back to Unlimited afterward...
  • flying_giraffe
  • Casual Listener
  • 366 Views
  • 2 replies
  • 0 likes
  • 366 Views
  • 2 replies
  • 0 likes

Payment Issues

Estou tentando fazer o upgrade da minha conta, atualmente Free, para Premium. Eu era Premium por muito tempo, até que uns meses atrás o spotify não aceitou minha forma de pagamento e agora voltei a ser Free. Tento de todo jeito pagar para voltar à co...

  • Casual Listener
  •       Estou tentando fazer o upgrade da minha conta, atualmente Free, para Premium. Eu era Premium por muito tempo, até que uns meses atrás o spotify não aceitou minha forma de paga...
  • Bittencourt
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • Payment
    Premium
  • 227 Views
  • 1 replies
  • 0 likes

double and irregular charge for premium family plan

i always get an error when i put my problem here so its included in the attachment also cant use comma or dot

  • Casual Listener
  • i always get an error when i put my problem here so its included in the attachment also cant use comma or dot  
  • Maxim
  • Spotify Star
  • 372 Views
  • 5 replies
  • 0 likes
  • 372 Views
  • 5 replies
  • 0 likes