Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

67261 Views

18 replies

94 likes

  • 67261 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132590 Views

69 replies

10 likes

Premium for Family
  • 132590 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

67932 Views

89 replies

4 likes

  • 67932 Views
  • 89 replies
  • 4 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31qlcxpr2dx7ofyp6dsc

Visitor

250825 Views

154 replies

13 likes

  • 250825 Views
  • 154 replies
  • 13 likes

My little cousin

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi there, i have a little cousin far away from me(she is 13 yr old) so she's living in german...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi ther...

Bittencourt

Spotify Star

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

Free google home mini

I had access to the offer about the free google home mini but as I was about to finish the transaction realized it was charging me total even if i am a premium user. Therefore i decided to wait a day or 2 and now there is no access at all for the off...

Newbie

I had access to the offer about the free google home mini but as I was about to finish the transaction realized it was charging me total even if i am a premium user. Therefore  i decided to wait...

Jᴀᴄᴋ

Roadie

1390 Views

1 replies

0 likes

Google Home Mini
  • 1390 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is my Google Home Mini ETA May 22-23 when friends who joined after me have theirs en route?

PlanPremiumCountryCanadaDevicePixel 3Operating SystemAndroidMy Question or IssueI joined and placed an order for a Google Home mini and was told I would get it on May 22-23. Since then my co-workers have also joined and they have packages in the mail...

Casual Listener

Plan Premium Country Canada Device Pixel 3 Operating System Android My Question or Issue I joined and placed an order for a Google Home mini and was told I would get it on May 22-23. Since t...

Rubilobster

Casual Listener

422 Views

2 replies

0 likes

  • 422 Views
  • 2 replies
  • 0 likes

Promo code for Home mini did not apply so I cancelled the order now it won't let me redo it.

I signed up for Premium, got the email. Clicked on the link and when I finished the checkout it was going to charge me the full price. So I cancelled the order went to redo it and it will not let me add another mini to the account to buy it. Help!

Newbie

I signed up for Premium, got the email. Clicked on the link and when I finished the checkout it was going to charge me the full price. So I cancelled the order went to redo it and it will n...

Billy-J

Spotify Star

391 Views

1 replies

1 likes

  • 391 Views
  • 1 replies
  • 1 likes

Error ordering google mini at google checkout

Planupgraded to PremiumCountryUKMy Question or IssueI upgraded my account to premium for the mini. I recieved an email from spotify to say that it was ready. I clicked on the link which toook me to google store. Trying to check out I recieved an erro...

Newbie

Plan upgraded to Premium Country UK My Question or Issue I upgraded my account to premium for the mini. I recieved an email from spotify to say that it was ready. I clicked on the link which too...

Billy-J

Spotify Star

479 Views

1 replies

0 likes

  • 479 Views
  • 1 replies
  • 0 likes

Invalid Google Home promo code

My Question or IssueI've recently tried to redeem my Google Home mini from the current promotion but when I arrive on the Google checkout page, it says the promo code is invalid or expired, yet I never used it. Talked to a Google rep who told me to g...

Newbie

My Question or Issue I've recently tried to redeem my Google Home mini from the current promotion but when I arrive on the Google checkout page, it says the promo code is invalid or expired, yet I n...

Billy-J

Spotify Star

620 Views

1 replies

0 likes

  • 620 Views
  • 1 replies
  • 0 likes

Family subscription and immediate verification of family member not works

Hello,I Invite my girlfriend several times and several times cancel my invitation and again resend. Every time she received invitation email, but every time Spotify told "We couldn't verify your account". How this can happend? We live in same flat, a...

Newbie

Hello, I Invite my girlfriend several times and several times cancel my invitation and again resend. Every time she received invitation email, but every time Spotify told "We couldn't verify your ac...

Bittencourt

Spotify Star

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

Google Home Mini promotion

PlanFree/PremiumCountry DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueSo I'm looking to register to Spotify, but if I register soon, I have the free trial up to after the giveaway date. Would I still be eligible to get a Goog...

Visitor

Plan Free/Premium Country   Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue So I'm looking to register to Spotify, but if I register soon, I have...

Billy-J

Spotify Star

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

Google mini offer code already redeemed?!

I got the email code for the google home mini offer, earlier today it was all out of stock. Now the charcoal version is availible but the discount does not get applied and when I paste it in manually it says already taken! How do I get this resolved?

Newbie

I got the email code for the google home mini offer, earlier today it was all out of stock. Now the charcoal version is availible but the discount does not get applied and when I paste it in man...

Billy-J

Spotify Star

572 Views

1 replies

0 likes

All Platforms
Subscription
  • 572 Views
  • 1 replies
  • 0 likes

[CANADA] How to redeem Google Home Mini?

PlanPremiumCountryCanada My Question or IssueHi, I would like to ask how to redeem the Google Home Mini since I received the email that my Google Home Mini is available already and when I clicked to it, it transferred me to Google store and saying th...

Newbie

Plan Premium Country Canada   My Question or Issue Hi, I would like to ask how to redeem the Google Home Mini since I received the email that my Google Home Mini is available already and w...

Billy-J

Spotify Star

871 Views

1 replies

0 likes

  • 871 Views
  • 1 replies
  • 0 likes

CAN FACEBOOK USERS REEDEM GOOGLE HOME MINI?

I signed up for Spotify premium, however, I signed up through facebook and I was just wondering if I can still redeem the google home mini because when I go to do it, it says "We're sorry but you're not able to redeem at this moment."

Casual Listener

I signed up for Spotify premium, however, I signed up through facebook and I was just wondering if I can still redeem the google home mini because when I go to do it, it says "We're sorry but you're ...

Billy-J

Spotify Star

480 Views

1 replies

0 likes

  • 480 Views
  • 1 replies
  • 0 likes

Can't redeem google home mini

I've been on premium for over two years now and I can't redeem the Google home mini. It says I do not qualify? Any reason why??? Thank you

Casual Listener

I've been on premium for over two years now and I can't redeem the Google home mini. It says I do not qualify? Any reason why???   Thank you

thewing21

Casual Listener

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes

Google Mini

I ordered the free Google Mini thorugh the Spotify Promotion on April 9th to only find out that it was sent back to the warehousen April 18. It actually made it to my city (Calgary, AB) and probably to my doorstep. Someone decided to turn around. wth...

Casual Listener

I ordered the free Google Mini thorugh the Spotify Promotion on April 9th to only find out that it was sent back to the warehousen April 18. It actually made it to my city (Calgary, AB) and prob...

Billy-J

Spotify Star

460 Views

1 replies

0 likes

Subscription
  • 460 Views
  • 1 replies
  • 0 likes

Finally downgraded and cant get a Google Mini

I tried to sign up for the Google Mini promo but you csnt if you pay them more. I downgraded and now I should be able to sign up but we cant now.How to I get a refund on the premium account

Regular

I tried to sign up for the Google Mini promo but you csnt if you pay them more. I downgraded and now I should be able to sign up but we cant now. How to I get a refund on the premium account

Billy-J

Spotify Star

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

already redeemed code for google home

PlanPremiumCountryCanadaDevicedesktopOperating Systemwindow10 My Question or Issue I got an email from spotify and when I go to google store it doesnt have discount. I tried to enter code as well and its saying already redeemed code. what should i do...

Newbie

Plan Premium Country Canada Device desktop Operating System window10   My Question or Issue   I got an email from spotify and when I go to google store it doesnt have discount. I...

Billy-J

Spotify Star

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Spotify Premium + Hulu subscription - Hulu charging

PlanPremiumCountryPuerto Rico (US)DeviceiPhone XSOperating SystemiOS 12.2 My Question or IssueI used to have a paid Hulu account several months ago ( I cancelled it). This Hulu account was not linked to the same email address I use to login on my Spo...

Newbie

  Plan Premium Country Puerto Rico (US) Device iPhone XS Operating System iOS 12.2   My Question or Issue I used to have a paid Hulu account several months ago ( I cancelled it)....

A_Musicophile

Community Legend

1035 Views

1 replies

0 likes

  • 1035 Views
  • 1 replies
  • 0 likes

Premium Visible on app but not on web log in

My family premium account is visible on my android mobile app but when trying to send the invite link the subscription is not showing online. What is causing this? I have logged out of all devices and tried logging in on one and it still won't show. ...

Newbie

My family premium account is visible on my android mobile app but when trying to send the invite link the subscription is not showing online. What is causing this? I have logged out of all devices an...

kejt_

Community Legend

488 Views

1 replies

0 likes

  • 488 Views
  • 1 replies
  • 0 likes

Superuser Contribution signed up for premium and didnt recieve email for google home mini code

PlanFree/PremiumCountryCANADADeviceiPhone 6s+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueive checked all my folders in email, and its been about 30 minutes without an email about it

Newbie

  Plan Free/Premium Country CANADA Device iPhone 6s+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ive checked all my folders in email, and...

Peter

Spotify Legend

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

From free to premium student with mobile as payment method

Hi - I would like to change my free trial to premium student ( I already got the verification) but I can’t choose my mobile as the payment method, only credit card and PayPal and I don’t want that. Can someone pls help me PlanFree/PremiumCountryswitz...

Newbie

Hi - I would like to change my free trial to premium student ( I already got the verification) but I can’t choose my mobile as the payment method, only credit card and PayPal and I don’t want that. C...

Maxim

Spotify Star

543 Views

1 replies

0 likes

  • 543 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Free Trial

PlanFreeCountryUSADeviceSamsung Galaxy J7My Question or IssueI want to do the free promotion trial for 60 days free premium to celebrate BTS' release of Map of the Soul : Persona, but do not want/have a credit card to put in the fields. Is there anyw...

Newbie

  Plan Free Country USA Device Samsung Galaxy J7 My Question or Issue I want to do the free promotion trial for 60 days free premium to celebrate BTS' release of Map of the Soul : Person...

Maxim

Spotify Star

1430 Views

1 replies

0 likes

  • 1430 Views
  • 1 replies
  • 0 likes