Announcements

Empty playlist

Empty playlist

Moctardo

 

Plan

Premium

Country

France

 

Device

Samsung S10

Operating System

Winfows, Mac, PS4

My Question or Issue

 

Hi,

I was playing on the PS4, listnening to one of my playlists through the gaming device like usual.

 

But a day later i found out that the playlist has been emptied. And it has stayed empty ever since. It still has the name, description, image. Anything but the songs 😞

 

I did not delete any song and can't recover the playlsit with the recover tool.

 

What can I do to recover the songs of the playlist? I put a lot of time into making that playlist.

Reply
2 Replies

Novy

Hey there @Moctardo

 

Thanks for reaching out about this in the Community, and welcome 🙂

 

If you're unable to recover your playlist following these steps, we'd recommend reaching out to our Support team here. They'll be happy to assist you further and take a look at your account to find out what might be happening. 

 

If anything else comes up, we're always a message away.

 

Cheers!

NovyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Moctardo
Thank you @Navy, I will contact the support team.

Suggested posts

Env: prod