Lost podcast progress

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Re: Lost podcast progress

geonnave
Newbie
I confirm that this still happens on my Android 10 device. I can't believe such a basic feature is not receiving due attention from the company.

Re: Lost podcast progress

Xenia
Moderator
Moderator

Hello @geonnave

 

Thank you for reaching out. We're here for you and will help you further.

 

Could you try to reinstall the app - you can find the steps here.

 

Could you also let us know what version you have of Spotify after the re installation if the issue still persists.

 

Hope this helps. We're looking forward to your reply.

 

Cheers! 

XeniaModerator
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Re: Lost podcast progress

n0rm
Regular

I think we are all quite certain this does not fix the issue. It happens across all platforms regardless of Spotify version.

Re: Lost podcast progress

Naam9
Casual Listener
+1 to what n0rm said

Re: Lost podcast progress

Mario
Moderator
Moderator

Hey there @n0rm and @Naam9

 

Thank you for reaching out to us. We'd be glad to help you further with this.

 

In this case we would recommend you to perform a clean reinstall (more thorough than a regular one) - you find the steps here.

 

Would you mind letting us know the devices you experienced this with and their operating system?

 

Let us know how everything went. We're always one reply away 🙂

 

Cheers!

MarioModerator
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Re: Lost podcast progress

n0rm
Regular

Please see my original post for older platforms and OS versions I was experiencing this on when I first made the post. Currently using the following devices and OS versions with the latest Spotify update applied:

 

MacBook Pro 15 2018, MacOS Catalina 10.15.6

iPhone XS, iOS 13.7

 

This issue has been happening for me consistently since Spotify added podcasts to the platform. I have uninstalled and reinstalled on both devices, I'll report back the first time I notice the issue again.

Re: Lost podcast progress

n0rm
Regular

After uninstalling Spotify from my MacBook and reinstalling, a podcast which I listened to last night and showed as such on my phone app is now showing as not having been played in the desktop app. Please advise.

Re: Lost podcast progress

Naam9
Casual Listener
Hello, I think you guys should stop asking people to do the same thing over and over and get to start fixing the issue. It has been reported as a cross platform issue. It has nothing to do with the device on which it is installed. Web, mobile, desktop, it doesn't matter. Podcasts progress are not saved accross the board.
The solution here is to fill and RFE and let engineering implement it.

Thanks,

Re: Lost podcast progress

bbbbbbbbb3
Casual Listener

still happening. very annoying. 

Re: Lost podcast progress

Novy
Moderator
Moderator

Hey there @bbbbbbbbb3

 

Thanks for reaching out about this in the Community.

 

Would you mind letting us know if you've already tried performing a clean reinstall of the app? This is often an overlooked step, but it can be helpful to get rid of any corrupted files that might be causing trouble. 

 

If this doesn't do the trick, could you send over your device's make, model, exact OS version and the Spotify version you're currently running?

 

We'll keep an eye out for your reply.

NovyModerator
 
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