Playlist can't shuffle

[Elinamonica97]

My shuffle button not working. Even when i click it it doesn't work. It doesn't turn green and the playlist still play in order.

Plan

Premium

Country

Malaysia

Device

(Huawei)

Operating System

Android

My Question or Issue

My shuffle button not working. Even when i click it it doesn't work. It doesn't turn green and the playlist still play in order. it's been like this for 3 days now. 

[Joan]

Hi there @Elinamonica97,

Thanks for reaching out. 

There don't seem to be any other reports about such an issue and we haven't encountered it ourselves. Consider trying a clean reinstall to clear any intermittent issues with the app you may be facing. 

If the issue persists after that, could you please provide us the following:

• Is this on all devices or only on your Huawei phone? What about the webplayer?
• Does this happen with all playlists/albums or only specific ones?
• Is it sporadic or consistent?
• A video of the behaviour. If the files are too large to attach here in the Community, you can send them to us via Google Drive or as unlisted YouTube videos.

With this information, we’d be happy to investigate.

Keep us posted.

[celtic_phoenix]

My shuffle button has also just stopped working. The button is there but when clicked it doesn't turn green or shuffle my playlist.

I've re-started the app, re-started my phone & it still doesn't work. I don't want to re-install the app as I'll need to re-download ovwr 3000 songs & podcasts. 

Plan

Premium

Country

Singapore

Device

Samsung

Operating System

Android

[ChowLeong7]

I also got the same issue. And i have tried to uninstall it but it also like this. Is there any solutions to solve it?

My phone also huawei phone

[Yordan]

Hey folks,

Just to confirm, is this with specific playlists (eg. created by Spotify) or with all playlists in general? Does the shuffle button work on albums or artist pages? Are you able to activate it from the Now Playing View?

It's worth asking someone who uses Spotify to log in to their account on your device temporarily to see if they'd experience the same behavior. If there are any pending app- or OS updates, I'd recommend installing them.

If the issue persists, feel free to share a short screen recording which captures the described behavior in action so we can take a closer look.

Cheers 🤘

[DB777]

My phone is doing the same thing, every time I either change playlist or select a new song within my playlists the shuffle turns off and the shuffle button at the top of my playlist doesn't turn green ever. Please let me know if anybody has found a working solution yet. I have an iPhone 12 and am on the most recent version of the app. I have premium also

[DB777]

it works from the now playing view and it works as normal on other accounts but just not on mine. It just when you press the shuffle button at the top of a playlist or choose a new song within the playlist or swap playlists that it doesn't work. It jusst really an annoyance and inconvenient.