Synchronize playlist is working wrong

[Lesny]

Plan

Premium

Country

Poland

Device

iPhone SE / Samsung Galaxy A50 2016 / Desktop app / Website App

Operating System

iOS / Android / Windows (Google Chrome)

My Question or Issue

Hello,

I have a problem with organizing playlists. I tried to use Website App but it makes some mess in both of mobile devices - some playlist are moved to other folders, some folders include other ones - what is not what I set on the Website App. Tried on the Desktop App - works the same, it's not helped.

Website/Desktop App shows that each playlist is how I want (out of unability to delete folder "Rock OLD") but mobile devices (both - iOS and Android) have a big problem with sorting them.

Friendly request to recheck what's going on with these settings. Of course I tried to use offline mode for few minutes in both devices - didn't help.

[AndrewMorga]

I also set on the Website App. Tried on the Desktop App - works the same, it's not helped. 

[Ivan]

Hey there @Lesny and @AndrewMorga, 

Thanks for reaching out about this here in the Community!

Apologies for the delayed response, we just came across this thread.

As we haven’t seen any similar posts about this recently, could you let us know if you’re still having troubles with this? If you do, we’d first recommend trying how the web player works in a private/incognito window. This step makes sure you avoid issues with your browser's cache.

You can also perform a clean reinstall of the Spotify app on any device where you experience this to make sure you get the latest app version with all necessary updates.   

Let us know how it goes! We’ll be right here if you still need help. 

[Cadzilla]

Hi All,

I've been experiencing the same non-matching between playlists as well. My two devices are a Samsung S8 and a Chromebook (Acer). This happened at least two weeks ago, but then it was somehow fixed, so I forgot about it. Until today. Playlists are in wrong folders, not in the order i put them in, etc. And yes - I did perform a clean install as well.

Spotify peeps - has this become more widespread? Any other fixes? Please help!

[Ver]

Hey there @Cadzilla,

Thanks for reaching out to us.

For now we haven’t seen any similar posts about this so we'd like to suggest a few more troubleshooting steps. If you use an SD card, you can remove it, reinstall Spotify and then try again running the app without the SD card. It's also a good idea to try running the app as an administrator.

If the issue persists, you can try with another account. Is there any change?

When does the issue occur- when you make changes on the playlists while being logged in on the phone or on the Chromebook?

Let us know how it goes. If you have questions, you know where to find us.

[Cadzilla]

VER!

Sorry it's taken me a couple weeks to respond but I want to attest that your solution to my problem did the trick! Thank you.

I would just add that maybe this info should be more readily/easily available? The whole "don't install anything to a memory card." I had no idea that was a thing. 

Anyway, thanks for the help - much appreciated!

[AndrewMorga]

Yes i have still having troubles with this embroidery app issue. I have a problem with organizing playlists. I tried to use Website App but it makes some mess in both of mobile devices.

[CarlosE]

Hey there @AndrewMorga,

Thanks for getting back in touch.

Just to confirm, did you try the suggestions @Ver mentioned above?

We'd like to know if the same happens with another account. You can borrow a friend's or relative's to test it out.

Keep us posted. We'll be on the lookout.

[Lesny]

Hi all,

Last months I didn't have so much time to solve this issue but here you have:

You can unistall apps from devices where synchronizing works wrong. It should not delete your playlists or create more mess.

I received iPhone 7 meantime and install Spotify. I sat to make clear with playlists last week and noticed that all changes are works fine in new iPhone 7. Older devices with Spotify, iPad + iPhone SE 1st gen still had some problem. I reinstall apps and finally both devices synchronized playlists exactly like I had in spotify web & iPhone 7.

Unistalling didn't delete any playlists, didn't make any mess. 

[CarlosE]

Hey there @Lesny,

Thanks for getting back in touch.

We're glad to know that it was sorted out for you and appreciate the time you've taken to share what helped you solve this, as it can be helpful for other users in the Community.

If you have any questions or need a hand with anything else, give us a shout.

Have a lovely day 🙂