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Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Visitor

298629 Views

96 replies

89 likes

  • 298629 Views
  • 96 replies
  • 89 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

yarchmon

Casual Listener

162794 Views

235 replies

44 likes

  • 162794 Views
  • 235 replies
  • 44 likes

Solved!!Superuser Contribution A playlist I have has disappeared

PlanPremiumCountryUS My Question or IssueMy main playlist has disappeared from my homepage. I cannot add songs to it because when I click "add to playlist" it does not show up. This happened randomly a week ago and I do not know how to solve it.

Casual Listener

  Plan Premium Country US     My Question or Issue My main playlist has disappeared from my homepage. I cannot add songs to it because when I click "add to playlist" it does no...

Rao4life

Casual Listener

701 Views

4 replies

0 likes

  • 701 Views
  • 4 replies
  • 0 likes

Superuser Contribution How do I disable shuffle in a way that it places the queue at the location of the song

is there any way to enable/disable shuffle in a way that it places my queue at the location of the song in the library? ever since Spotify implemented the stupid smart shuffle feature, I can no longer disable shuffle properly and it always defaults t...

Casual Listener

 is there any way to enable/disable shuffle in a way that it places my queue at the location of the song in the library? ever since Spotify implemented the stupid smart shuffle feature, I can no...

OscarDC

Moderator

537 Views

3 replies

0 likes

  • 537 Views
  • 3 replies
  • 0 likes

Superuser Contribution Local File Grayed Out Only in Playlists

PlanPremiumCountryUSADeviceiPhone 12 Pro MaxOperating SystemiOS 17.0.3 My Question or IssueI have some local files in Spotify that up to now have been playing fine. I’ve added some of them to my Spotify playlists. Beginning yesterday (October 9th, 20...

Newbie

Plan Premium Country USA Device iPhone 12 Pro Max Operating System iOS 17.0.3   My Question or Issue I have some local files in Spotify that up to now have been playing fine. I’ve adde...

OscarDC

Moderator

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution There are songs automatically being downloaded to my Liked Songs. I don't even know these songs.

PlanPremiumCountryPhilippinesDeviceSamsung S8+Operating SystemAndroid 9 My Question or Issue

Newbie

Plan Premium Country Philippines Device Samsung S8+ Operating System Android 9   My Question or Issue  

Elena

Moderator

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing songs when downloading a playlist

PlanPremiumCountryFranceDeviceLaptopOperating SystemWindows 11 My Question or IssueI have a playlist with 2554 songs (https://open.spotify.com/playlist/7203yfKnTrSNGVwv8WmUD9?si=0f863700601b4737) but when I donwload it on my laptop the app only donwl...

Visitor

Plan Premium Country France Device Laptop Operating System Windows 11   My Question or Issue I have a playlist with 2554 songs (https://open.spotify.com/playlist/7203yfKnTrSNGVwv8WmUD9...

MihailY

Moderator

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can not post

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy are there some post that I can not reply to ?

Music Fan

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why are...

Yordan

Moderator

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

Smart Shuffle removed

PlanFreeCountryGermanyDeviceiPad (8th Generation) Operating SystemiOS 16.6.1 My Question or IssueHello! I've come around an issue regarding Smart Shuffle. I've turned it off once, but now it doesn't appear when I click the Shuffle-Button. There's onl...

Regular

Plan Free Country Germany Device iPad (8th Generation)  Operating System iOS 16.6.1     My Question or Issue Hello!  I've come around an issue regarding Smart Shuffle....

Kh_srishti

Visitor

533 Views

1 replies

0 likes

smart shuffle
  • 533 Views
  • 1 replies
  • 0 likes

discover weekly

I think there is a fault in the algorithm in the choices from my "Discover Weekly". Every week I get one to three song that are song i Finnish. I have tried to hide them so it will give signal that I don't like songs sung in Finnish. I don't speak Fi...

Visitor

I think there is a fault in the algorithm in the choices from my "Discover Weekly". Every week I get one to three song that are song i Finnish. I have tried to hide them so it will give signal th...

Paha_Agentti

Roadie

424 Views

3 replies

0 likes

  • 424 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to share link to song over text

PlanPremiumCountryUSADevice(iPhone SE, Samsung Flip 5)My Question or IssueWhen sharing a link via text, the other person is not even receiving the link in order to click on it. When I send to an iPhone user, they get nothing, and when they send to me...

Casual Listener

Plan Premium Country USA Device (iPhone SE, Samsung Flip 5) My Question or Issue When sharing a link via text, the other person is not even receiving the link in order to click on it.  Wh...

sas7492

Casual Listener

2285 Views

11 replies

1 likes

  • 2285 Views
  • 11 replies
  • 1 likes

Like button changing places

PlanPremiumCountryUnited StatesDeviceiPhone 13Operating SystemiOS 16.6.1My Question or IssueI’ve noticed that my like button keeps changing places. What I mean is that sometimes its on the bottom left, next to the Previous button. It replaces the Shu...

Newbie

Plan Premium Country United States Device iPhone 13 Operating System iOS 16.6.1 My Question or Issue I’ve noticed that my like button keeps changing places. What I mean is that sometimes its...

Amay

Spotify Star

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

I accidentally hid a track and I don't know who the artist is or the song to go to a playlists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Amay

Spotify Star

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playlist won't show on recent listened

PlanPremiumCountryUKDeviceSamsung A52sOperating SystemAndroid 13 My Question or IssueI have this one playlist I listen to so much but I won't show on the 6 recently played box on the homescreen on spotify. I tried to reinstall and clear cache but I s...

Casual Listener

  Plan Premium Country UK Device Samsung A52s Operating System Android 13   My Question or Issue I have this one playlist I listen to so much but I won't show on the 6 recently p...

Dian

Spotify Legend

1897 Views

1 replies

0 likes

  • 1897 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to stop songs being added to my playlist?

I have premium. My playlist has 39 songs in it. Spotify is not adding songs to the list but is playing songs NOT in the list. Autoplay is not enabled.

Casual Listener

I have premium. My playlist has 39 songs in it. Spotify is not adding songs to the list but is playing songs NOT in the list. Autoplay is not enabled.

Eni

Moderator

496 Views

1 replies

0 likes

  • 496 Views
  • 1 replies
  • 0 likes

Each update is worst than the precedent

PlanPremiumCountryBelgiumDeviceMI10T Pro & DesktopOperating SystemAndroid & Windows My Question or IssueEach update is making your software worst than it was... Since beginning of this week, I'm unable to listed to my liked songs in order. If I don't...

Newbie

Plan Premium Country Belgium Device MI10T Pro & Desktop Operating System Android & Windows   My Question or Issue Each update is making your software worst than it was... ...

577 Views

0 replies

2 likes

  • 577 Views
  • 0 replies
  • 2 likes

Superuser Contribution why can't I view video podcasts?

I noticed that I cannot view video podcasts on my mobile and desktop apps.I know it's as simple as going into the podcast, selecting an episode and I should be prompted to view the video, but I don't have any options of viewing it.I am suspicious tha...

Casual Listener

I noticed that I cannot view video podcasts on my mobile and desktop apps. I know it's as simple as going into the podcast, selecting an episode and I should be prompted to view the video, but I don...

31svyfwmnbo3xf7zvx5z

Visitor

15652 Views

8 replies

2 likes

  • 15652 Views
  • 8 replies
  • 2 likes

Superuser Contribution Re: Let's introduce ourselves!

it would be nice if spotify had customer service so they could answer my question. the "community" has not helped with the problem. when i play my playlist, recommendations plays songs i don't want. All i want it to play my playlist. how do i get thi...

Casual Listener

it would be nice if spotify had customer service so they could answer my question.  the "community" has not helped with the problem. when i play my playlist, recommendations plays songs i don't ...

Semuellentho

Roadie

450 Views

2 replies

0 likes

  • 450 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Random users keep adding their own music to my playlists

I recently made a private collaborative playlist for my friends to send me music to listen to while away from them. I sent the link to them and only them. We are all USA, using premium, yadda yadda.After about a week, several random users from other ...

Casual Listener

I recently made a private collaborative playlist for my friends to send me music to listen to while away from them.  I sent the link to them and only them.  We are all USA, using premium, y...

Dell_Ray

Gig Goer

50278 Views

29 replies

11 likes

  • 50278 Views
  • 29 replies
  • 11 likes

Can't see my name under the title of my playlists

Plan PremiumCountryIndiaDeviceiphone 13Operating SystemiOS 17 My Question or IssueFor the past week I have not been able to see the name of my account under the titles of my playlists. I have tried doing everything from trying to log out and log back...

Newbie

Plan  Premium Country India Device iphone 13 Operating System iOS 17   My Question or Issue For the past week I have not been able to see the name of my account under the titles o...

AdamDamon

Spotify Star

317 Views

1 replies

1 likes

  • 317 Views
  • 1 replies
  • 1 likes

Superuser Contribution Unable to Add Shriekback to playlists or listen to music

NHi,Premium member from Canada on IPhone 14 I don't seem to be able to play or add to my playlists any music from Shriekback. Has anyone else found this issue?

Newbie

N Hi, Premium member from Canada on IPhone 14   I don't seem to be able to play or add to my playlists any music from Shriekback. Has anyone else found this issue?

Alex

Spotify Legend

873 Views

3 replies

0 likes

  • 873 Views
  • 3 replies
  • 0 likes

Superuser Contribution Certain Song isn’t playing

“What’s Luv” I’ve tried so hard to listen to this specific song and Spotify tries its best to NOT play it. I can play it just fine on mobile (mobile has limited capabilities not being a premium user) but not on desktop which is extremely annoying.lin...

Newbie

“What’s Luv” I’ve tried so hard to listen to this specific song and Spotify tries its best to NOT play it. I can play it just fine on mobile (mobile has limited capabilities not being a premium user)...

OscarDC

Moderator

349 Views

1 replies

0 likes

"Bug"
  • 349 Views
  • 1 replies
  • 0 likes