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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

303356 Views

96 replies

91 likes

  • 303356 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

Uthegen

Regular

168420 Views

242 replies

44 likes

  • 168420 Views
  • 242 replies
  • 44 likes

New Episodes category gone

I know this has been an ongoing A/B test but I just lost my new episodes category for podcasts and instead have the "Episodes for You" category. I don't like this brute force method of directing me into a discovery **bleep** and it feels like hostile...

Visitor

I know this has been an ongoing A/B test but I just lost my new episodes category for podcasts and instead have the "Episodes for You" category. I don't like this brute force method of directing me i...

user-removed

Not applicable

223 Views

1 replies

0 likes

  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issues with local files

PlanPremiumCountryUSADeviceWindows Desktop + Samsung S21 phoneOperating SystemAndroid + Windows 10My Question or IssueIts been about 5 years since I used Spotify, however my family recently upgraded to Premium so I am checking it out again and am hav...

Casual Listener

  Plan Premium Country USA Device Windows Desktop + Samsung S21 phone Operating System Android + Windows 10 My Question or Issue Its been about 5 years since I used Spotify, however my...

AYDARFAN

Casual Listener

4003 Views

3 replies

1 likes

  • 4003 Views
  • 3 replies
  • 1 likes

Playlist Not Appearing

PlanFree/PremiumCountry DeviceiPhone and Desktop and Web My Question or IssueI created a playlist and is not appearing anymore on the playlists list. It's driving me crazy xDWhen I want to add a song to a playlist you can see it appearing in an empty...

Casual Listener

Plan Free/Premium Country   Device iPhone and Desktop and Web     My Question or Issue I created a playlist and is not appearing anymore on the playlists list. It's driving ...

Jose_M

Spotify Star

576 Views

1 replies

0 likes

  • 576 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists set to public not showing on my profile

I have 4 playlists all set to public and displayed on my profile, and i can see them when i look at my profile, but when anyone else looks at my profile they can only see 3 of them with my main playlist not showing up. I have tried all of the fixes l...

Newbie

I have 4 playlists all set to public and displayed on my profile, and i can see them when i look at my profile, but when anyone else looks at my profile they can only see 3 of them with my main playl...

Bingusland

Newbie

4637 Views

18 replies

1 likes

  • 4637 Views
  • 18 replies
  • 1 likes

Superuser Contribution Have lost all my playlists

PlanFree (was Premium and would like to return to Premium)Country: UK Device: Google Pixel4a/ MacBook Air (but I had an iphone before jan 2021)Operating System: Android/ macIOS Ventura (but I had a Windows PC before Jan 2022) My Question or Issue I l...

Visitor

  Plan Free (was Premium and would like to return to Premium) Country: UK   Device: Google Pixel4a/ MacBook Air (but I had an iphone before jan 2021) Operating System: Android/ m...

Dian

Spotify Legend

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked songs gone

Hi, Today I opened up Spotify and I noticed that all the songs I have liked are now unliked and the liked songs playlist is empty. I have this issue on all of my devices.How can I fix this or is it a mistake made by Spotify?

Regular

Hi,   Today I opened up Spotify and I noticed that all the songs I have liked are now unliked and the liked songs playlist is empty. I have this issue on all of my devices. How can I fix this...

alps103

Regular

1040 Views

8 replies

0 likes

  • 1040 Views
  • 8 replies
  • 0 likes

Superuser Contribution Queue for playlist/artist is not respected - plays random songs

PremiumCountry UK DeviceMacbook ProOperating SystemMacOS Monterrey Queue for playlist/artist is not respected - plays random songs. I play the first song from playlist/artist but the next songs are random and not from that playlist/artist. Very frust...

Casual Listener

  Premium Country UK   Device Macbook Pro Operating System MacOS Monterrey   Queue for playlist/artist is not respected - plays random songs. I play the first song from p...

Lyubka

Moderator

417 Views

3 replies

0 likes

  • 417 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist maximum reached; What are my options?

Plan: PremiumCountry USA Device iMac and iPhone 14 ProOperating System: Ventura 13.0.1 My Question or IssueI believe I have reached the maximum number of playlists for my account. Not that I have received any sort of notification, however. I am at th...

Newbie

Plan: Premium Country USA   Device iMac and iPhone 14 Pro Operating System: Ventura 13.0.1   My Question or Issue I believe I have reached the maximum number of playlists f...

Eni

Moderator

726 Views

1 replies

0 likes

  • 726 Views
  • 1 replies
  • 0 likes

Greyed out songs

I’ve read all sorts of questions about greyed out songs, but I am seeing very few answers, especially from Spotify. The only answer I get is the song or album is not approved or available in your country. OK fine, I understand that. IF YOU LIVE OUTSI...

Visitor

I’ve read all sorts of questions about greyed out songs, but I am seeing very few answers, especially from Spotify. The only answer I get is the song or album is not approved or available in your cou...

jacob5634

Casual Listener

343 Views

1 replies

1 likes

  • 343 Views
  • 1 replies
  • 1 likes

Superuser Contribution Liked Songs List - Contains songs that I didn't like

In my liked songs list, everyday new songs are getting added that I haven't liked. I have even changed my password. PlanPremium CountryIndia DeviceXiaomi 11T Pro Operating SystemAndroid

Regular

In my liked songs list, everyday new songs are getting added that I haven't liked. I have even changed my password.   Plan Premium   Country India   Device Xiaomi 11T Pro &nb...

Maria

Moderator

1602 Views

7 replies

0 likes

  • 1602 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Syncing local files to iphone

PlanPremiumCountryU.S.Deviceiphone 11 Acer aspire 5Operating SystemiOS 16.0 Windows 11 My Question or IssueI recently wanted to listen to some songs not on Spotify so I followed the steps and enabled local files from my laptop to Spotify. I added all...

Casual Listener

Plan Premium Country U.S. Device iphone 11     Acer aspire 5 Operating System iOS 16.0       Windows 11   My Question or Issue I recently wanted to l...

mjhd

Newbie

1692 Views

3 replies

0 likes

  • 1692 Views
  • 3 replies
  • 0 likes

Is it possible to create a playlist on my iphone and move it to Spotify on my computer?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Bittencourt

Spotify Star

512 Views

1 replies

0 likes

  • 512 Views
  • 1 replies
  • 0 likes

Takedown Notification

PlanPremiumCountryFrance DeviceiPhone13 Pro Max Operating SystemiOS 16 My Question or Issue I received emails saying my playlists had been taken down. 'Hello,We have found the following content to be in violation of our content policies, and we have ...

Casual Listener

Plan Premium Country France    Device iPhone13 Pro Max   Operating System iOS 16   My Question or Issue   I received emails saying my playlists had been taken do...

yaktam

Roadie

867 Views

5 replies

7 likes

  • 867 Views
  • 5 replies
  • 7 likes

Superuser Contribution Shuffle mode bugs

Whenever I turn off Spotify, my listening queue just disappear and I have to listen from the begin again, this only happens when shuffle is on. This is extremely annoying, has anyone experienced the same?

Visitor

Whenever I turn off Spotify, my listening queue just disappear and I have to listen from the begin again, this only happens when shuffle is on. This is extremely annoying, has anyone experienced the ...

OscarDC

Moderator

274 Views

1 replies

1 likes

  • 274 Views
  • 1 replies
  • 1 likes

Superuser Contribution Artists fraudelently creating albums called "Daily Mix X"

PlanPremiumCountryCanada My Question or IssueSome artists have started to create albums called "Daily Mix 1", "Daily Mix 2" etc. So when I go "hey google, play daily mix 1," I get one of this gawd-awful albums that no one in their right mind would li...

Regular

Plan Premium Country Canada   My Question or Issue Some artists have started to create albums called "Daily Mix 1", "Daily Mix 2" etc.  So when I go "hey google, play daily mix 1," I ...

UkeLienard

Casual Listener

440 Views

4 replies

2 likes

  • 440 Views
  • 4 replies
  • 2 likes

Superuser Contribution Spotify on Xbox restarts queue

PlanPremiumCountryUSADeviceXbox Series X (controlled by IPhone 11) Recreate ProblemPlay a playlist shuffled and skip about 20 songs, after the song is finished it will go back to the first song played then repeat the same ~20 songs again and again My...

Newbie

  Plan Premium Country USA Device Xbox Series X (controlled by IPhone 11)   Recreate Problem Play a playlist shuffled and skip about 20 songs, after the song is finished it will go...

AlejaR

Moderator

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists not completing

the only playlists i have that actually play all the songs in it before going to a similar radio based off the playlist are ones that have less than 100 songs in it. if i hit shuffle on any of my main playlists it only plays about 10% of the songs fr...

Newbie

the only playlists i have that actually play all the songs in it before going to a similar radio based off the playlist are ones that have less than 100 songs in it. if i hit shuffle on any of my mai...

Eni

Moderator

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

Release Radar cover stuck with Guetta!

PremiumUnited StatesAll platforms My cover art for my Release Radar has been stuck on David Guetta for like 6 months. I don't listen to him anymore, and barely did to begin with. I am so tired of seeing his face. I listen to thousands of hours a year...

Newbie

Premium United States All platforms   My cover art for my Release Radar has been stuck on David Guetta for like 6 months. I don't listen to him anymore, and barely did to begin with. I am so...

gusost

Newbie

510 Views

2 replies

1 likes

  • 510 Views
  • 2 replies
  • 1 likes