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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Your Library

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Forum Posts

Solved!! What's the difference between saving a song to your library versus adding a song to a playlist?

I'm sorry if this is a dumb question, but I've dug around a bit and I'm still not totally clear on this. My understanding is that you can only save 10,000 songs to your library, but you can add an unlimited number of songs to playlists. Is that corre...

  • Casual Listener
  • Eni
  • Moderator
  • 11994 Views
  • 11 replies
  • 1 likes
  • 11994 Views
  • 11 replies
  • 1 likes

Solved!! Homescreen Playlist suggestions based on time/day

Hello, i wonder where or if i can find the playlists that Spotify apps used to suggest when you started the apps and were based on the current time of the day.For example on weekend nights there were suggestions for either party music, or chillout/ s...

  • Casual Listener
  • Mario
  • Moderator
  • 7298 Views
  • 3 replies
  • 0 likes
  • 7298 Views
  • 3 replies
  • 0 likes

Solved!! Can't find/play a song

PlanPremiumCountry SlovakiaDevicePCOperating SystemWindows 10 My Question or IssueI have search for artist **bleep** chambers and song Judas Goat. I was not able to find it via client. When googling for this song, I have found link https://open.spoti...

  • Casual Listener
  • CarlosE
  • Moderator
  • 15851 Views
  • 15 replies
  • 3 likes
  • Music
  • 15851 Views
  • 15 replies
  • 3 likes

Superuser Contribution Library limit

PlanPremiumCountryCanadaDeviceiPhone XROperating SystemiOS 13 My Question or IssueI get a message whenever I like a song it gives me a message saying my library is full. I only have about 400 songs... is there a reason for this?

  • Visitor
  • Plan Premium Country Canada Device iPhone XR Operating System iOS 13   My Question or Issue I get a message whenever I like a song it gives me a message saying my library is full. I on...
  • Petya
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Can’t get Discover Weekly playlist

Hi there! I’m kind of a new user of Spotify, but I can’t understand how can I get DW? I have 170 liked songs already, is that not enough? Listening for two weeks, didn’t get on this one.On spotify.com/discoverweekly I have a screen, which tells me li...

  • Visitor
  • Hi there! I’m kind of a new user of Spotify, but I can’t understand how can I get DW? I have 170 liked songs already, is that not enough? Listening for two weeks, didn’t get on this one. On spo...
  • Billy-J
  • Spotify Star
  • 197 Views
  • 2 replies
  • 0 likes
  • 197 Views
  • 2 replies
  • 0 likes

Songs missing from a playlist but when i add songs it shows all the songs are there

PlanPremium DeviceiPhone 11 My Question or Issuelast night i created a playlist with almost 40 songs but this morning i woke up there was only 6 songs in the playlist and when i try adding a new song it shows that all the songs are in the playlist bu...

  • Visitor
  •   Plan Premium   Device iPhone 11     My Question or Issue last night i created a playlist with almost 40 songs but this morning i woke up there was only 6 songs in the p...
  • 109 Views
  • 0 replies
  • 0 likes
  • 109 Views
  • 0 replies
  • 0 likes

Superuser Contribution What is "Shortcuts" and how to remove it?

Hello Community,Could somebody please explain how can I remove the two "Shortcuts" from my Home tab? Please, see the attached screen shot.I have in Spotify Web, Destkop App, Mobile App.It just sits there, I don't know why and I would prefer not to ha...

  • Casual Listener
  • Hello Community, Could somebody please explain how can I remove the two "Shortcuts" from my Home tab? Please, see the attached screen shot. I have in Spotify Web, Destkop App, Mobile App. It just ...
  • Geodactyl
  • Regular
  • 65782 Views
  • 92 replies
  • 126 likes
  • 65782 Views
  • 92 replies
  • 126 likes

Spotify original podcast promotion on home screen

There is now a huge section of the home screen occupied by a promotion for their original podcasts that I do not care about in any way. Is there anyway to get rid of this? As a premium user I feel like you shouldn't have to have huge ads or promotion...

  • Visitor
  • There is now a huge section of the home screen occupied by a promotion for their original podcasts that I do not care about in any way. Is there anyway to get rid of this? As a premium user I feel li...
  • Billy-J
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Solved!! Discover Weekly not showing up on home screen. Shows up when manually searching for it.

PlanPremiumCountryIndiaDeviceSamsung A50 , Windows 10 , Web BrowserOperating SystemAndroid 10 , Windows 10 My Question or IssueDiscover Weekly not showing up on home screen. Shows up when manually searching for it. Playlist IS being updated with new ...

  • Casual Listener
  • Plan Premium Country India Device Samsung A50 , Windows 10 , Web Browser Operating System Android 10 , Windows 10   My Question or Issue Discover Weekly not showing up on home screen. ...
  • Ironmaiden93
  • Casual Listener
  • 651 Views
  • 2 replies
  • 1 likes
  • 651 Views
  • 2 replies
  • 1 likes

Superuser Contribution Can't delete an empty playlist

Hi, Wondering if you guys have any idea about this: There's always one empty playlist attached to my account. I can find it on both iPhone app and Web Player. If I accidentally opened this playlist, I have to close my app otherwise I have no way to g...

3416DC5E-B899-4FAC-A04C-0D227FF75349.jpeg
  • Visitor
  • Hi,   Wondering if you guys have any idea about this:   There's always one empty playlist attached to my account. I can find it on both iPhone app and Web Player.  If I accide...
  • YulTheWizard
  • Composer
  • 704 Views
  • 2 replies
  • 1 likes
  • delete
    Playlist
  • 704 Views
  • 2 replies
  • 1 likes

howto fixed a sort order from author of list. suggest

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • libertyrock
  • Casual Listener
  • 273 Views
  • 2 replies
  • 0 likes
  • 273 Views
  • 2 replies
  • 0 likes

Can I Save A Friends Shared Playlist To My Library

PremiumUSAComputerOperating SystemWindows 10 My Question or IssueI'm trying to find out if I can save some playlist's that were made available to me by a friend into my own library ?

  • Casual Listener
  • Premium USA Computer Operating System Windows 10   My Question or Issue I'm trying to find out if I can save some playlist's that were made available to me by a friend into my own library...
  • DavyP
  • Casual Listener
  • 3303 Views
  • 2 replies
  • 0 likes
  • 3303 Views
  • 2 replies
  • 0 likes

Superuser Contribution Release Radar does not exist anymore on any Device

PlanPremiumCountryGermany DevicePC, Browser, Android My Question or IssueSince I changed my Settings so no1 else can see what i'm listening to and made all my playlists Private (because this stupid app has no possibility to remove followers) my relea...

  • Not applicable
  •   Plan Premium Country Germany   Device PC, Browser, Android   My Question or Issue Since I changed my Settings so no1 else can see what i'm listening to and made all my pl...
  • Elena
  • Moderator
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artists tab in Library empty! Please fix this!

PlanPremiumCountryUSADeviceDesktop, Samsung Galaxy NoteOperating SystemAndroid, Windows 10 My Question or IssueThis has been frustrating me for months, but I figured I was doing something wrong. Now, I've finally gotten around to dealing with it and ...

  • Regular
  • Plan Premium Country USA Device Desktop, Samsung Galaxy Note Operating System Android, Windows 10   My Question or Issue This has been frustrating me for months, but I figured I was do...
  • HB111
  • Regular
  • 410 Views
  • 4 replies
  • 0 likes
  • 410 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Problemas con la sincronización de mis me gusta

Buenas noches, tengo un problema con la sincronización de mi cuenta de Spotify, no arrastra las canciones que me gustan a mi computador y en mi teléfono celular sí aparecen. Al entrar desde mi computador a mis me gustan no aparecen las canciones y un...

  • Casual Listener
  • Buenas noches, tengo un problema con la sincronización de mi cuenta de Spotify, no arrastra las canciones que me gustan a mi computador y en mi teléfono celular sí aparecen. Al entrar desde mi comput...
  • Ivan
  • Spotify Legend
  • 12669 Views
  • 8 replies
  • 0 likes
  • 12669 Views
  • 8 replies
  • 0 likes

Liked songs disappeared

DeviceiPhone 8 My Question or IssueHi all, it seems all of my liked songs have left the liked songs list, I added a new song and it’s the only one in there, in my playlists it still shows that all the songs are liked, think it bugged with update?

  • Visitor
  • Device iPhone 8   My Question or Issue Hi all, it seems all of my liked songs have left the liked songs list, I added a new song and it’s the only one in there, in my playlists it still show...
  • fredyescarzalin
  • Visitor
  • 187 Views
  • 2 replies
  • 0 likes
  • 187 Views
  • 2 replies
  • 0 likes

Public playlists

Is there a way to see accurately how many public playlist you have available? Mine says 2088 but I'm positive I have way more than that. PlanPremiumCountryUSADevicePixel 3 XLOperating System(MacOS desktop) My Question or Issue

  • Newbie
  • Is there a way to see accurately how many public playlist you have available? Mine says 2088 but I'm positive I have way more than that.  Plan Premium Country USA Device Pixel 3 XL Operat...
  • 159 Views
  • 0 replies
  • 0 likes
  • Public Playlists
  • 159 Views
  • 0 replies
  • 0 likes

Desktop app not showing my liked songs

PlanPremium (Family pack)CountryHungaryDevicePC (Desktop app)Operating SystemWindows 10 My Question or IssueSince a couple of weeks, my liked songs doesn't appear on my desktop app. I tried to search for solutions, but nothing helped me.What I tried:...

Spotfy.PNG Spotfy2.PNG Spotfy3.PNG
  • Visitor
  • Plan Premium (Family pack) Country Hungary Device PC (Desktop app) Operating System Windows 10   My Question or Issue Since a couple of weeks, my liked songs doesn't appear on my deskt...
  • SoundShots
  • Composer
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Offline mode isn't working

PlanPremiumCountryUKDeviceMoto G5 PlusOperating SystemAndroid (8.1.0) My Question or IssueMy Spotify app won't play downloaded albums when placed in offline mode. It will play downloaded playlists - just not albums. I get a 'Something went wrong - ha...

  • Regular
  • Plan Premium Country UK Device Moto G5 Plus Operating System Android (8.1.0)    My Question or Issue My Spotify app won't play downloaded albums when placed in offline mode. It wi...
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Superuser Contribution Different number of songs on computer and phone

Different number of songs on computer and phone.PlanPremiumCountryUSADeviceiPhone XR and HP computerOperating SystemiOS 10 My Question or IssueOn one of my playlists, my phone says that there is one amount of songs but my computer says that there is ...

  • Casual Listener
  • Different number of songs on computer and phone. Plan Premium Country USA Device iPhone XR and HP computer Operating System iOS 10   My Question or Issue On one of my playlists, my ph...
  • zorpazorp
  • Newbie
  • 1948 Views
  • 6 replies
  • 1 likes
  • Account
  • 1948 Views
  • 6 replies
  • 1 likes

Album Art for Local Files only shows up on one device

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy A 20 and Microsoft SurfaceOperating SystemAndroid 10 and Windows 10 My Question or IssueCover art for local files won't show up on spotify desktop when playing local file songs on my phone but do sh...

  • Newbie
  • Plan Premium Country United States Device Samsung Galaxy A 20 and Microsoft Surface Operating System Android 10 and Windows 10   My Question or Issue Cover art for local files won't sh...
  • 170 Views
  • 0 replies
  • 1 likes
  • 170 Views
  • 0 replies
  • 1 likes

Superuser Contribution Can't add songs to the playlist on my second Premium duo account

PlanPremium DUOCountrySwitzerlandDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro early 2018, PC)Operating System(iOS 10, Windows 10) My Question or IssueHi, I have upgraded from a previous premium account (shared with gf) to premium duo. so far so goo...

  • Visitor
  • Plan Premium DUO Country Switzerland Device (iPhone 8, Samsung Galaxy 9, Macbook Pro early 2018, PC) Operating System (iOS 10, Windows 10)   My Question or Issue Hi, I have upgraded fr...
  • Elena
  • Moderator
  • 533 Views
  • 1 replies
  • 0 likes
  • 533 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover weekly not updating after country change

PlanFreeCountryCroatiaDeviceDesktopOperating SystemWindows 7 I changed my country in settings and, ever since, my Discover Weekly has been stuck. I tried logging out and logging in again. I listened to music normally the whole previous week and didn'...

  • Casual Listener
  • Plan Free Country Croatia Device Desktop Operating System Windows 7   I changed my country in settings and, ever since, my Discover Weekly has been stuck. I tried logging out and loggin...
  • offeryouabeer
  • Casual Listener
  • 483 Views
  • 5 replies
  • 3 likes
  • 483 Views
  • 5 replies
  • 3 likes