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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Your Library

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Forum Posts

Sunsetting New Episodes

Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...

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  • Moderator
  • Moderator
  • Rtychsue
  • Casual Listener
  • 2858 Views
  • 48 replies
  • 2 likes
  • 2858 Views
  • 48 replies
  • 2 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • kirikechi
  • Casual Listener
  • 7283 Views
  • 79 replies
  • 10 likes
  • 7283 Views
  • 79 replies
  • 10 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...

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  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 783 Views
  • 1 replies
  • 0 likes
  • 783 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Transferring playlist to family plan

PlanPremiumCountryUKDeviceSamsung S10Operating SystemAndroid 10 My Question or IssueI already have a Spotify premium account with several playlists, and my family are getting a Spotify family plan. Is there any way of saving or transferring over the ...

  • Visitor
  • Plan Premium Country UK Device Samsung S10 Operating System Android 10   My Question or Issue I already have a Spotify premium account with several playlists, and my family are getting...
  • Ver
  • Spotify Legend
  • 3823 Views
  • 3 replies
  • 0 likes
  • 3823 Views
  • 3 replies
  • 0 likes

Spotify Playlist

It Will More Great If Spotify Add More Proper Playlist For Remix Songs In English & Hindi.A Little Of Remix Playlist Is Already There. I Love To Listen More Remix Songs. But There Is Less Songs In Spotify.

  • Visitor
  • It Will More Great If Spotify Add More Proper Playlist For Remix Songs In English & Hindi. A Little Of Remix Playlist Is Already There.  I Love To Listen More Remix Songs. But There Is Les...
  • Billy-J
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

My Musics Are Gone!

I unwittingly set my playlist to "Common Playlist". Later, someone I didn't know came along and deleted my entire playlist and saved new songs on it. Is there any way to bring back my outgoing songs (not my playlist, my songs)?PlanFreeCountryTurkeyDe...

  • Visitor
  • I unwittingly set my playlist to "Common Playlist". Later, someone I didn't know came along and deleted my entire playlist and saved new songs on it. Is there any way to bring back my outgo...
  • Billy-J
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Downloaded library not transferred to new 'phone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, My downloaded library is not transferred to my new phone. If I redownload all the previou...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, My ...
  • Billy-J
  • Spotify Star
  • 1339 Views
  • 1 replies
  • 0 likes
  • downloads
    library
    Limits
  • 1339 Views
  • 1 replies
  • 0 likes

Why did all the tracks in one album become unavailable?

PlanPremiumCountryRussiaDevice(vivo v17 )Operating System( Android 10) My Question or Issue I've often heard Thousand Foot Krutch tracks, especially The End Is Where We Begin. But at one point all the tracks became unavailable and I cannot find or li...

  • Visitor
  •   Plan Premium Country Russia Device (vivo v17 ) Operating System ( Android 10)   My Question or Issue   I've often heard Thousand Foot Krutch tracks, especially The End Is...
  • Emilia_8
  • Spotify Star
  • 1594 Views
  • 1 replies
  • 0 likes
  • 1594 Views
  • 1 replies
  • 0 likes

Superuser Contribution What did I do to create this queue?

I probably played a suggested song from the start page, Spotify kept playing and I ended up with tons of good songs in my queue and history. BUT, how can I restart the station? Do I see the original song (station/radio name) somehow?

  • Newbie
  • I probably played a suggested song from the start page, Spotify kept playing and I ended up with tons of good songs in my queue and history. BUT, how can I restart the station? Do I see the original ...
  • Ver
  • Spotify Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Save Radio Based on Playlist

The issues seem to be never ending... For some reason I can't save a Radio Station I've created based on a playlist. Issue on both iPhone and Macbook. Has anyone else experienced this? Plan: PremiumCountry: AustraliaDevice: MacBook Air, iPhone 6sOper...

  • Music Fan
  • The issues seem to be never ending...   For some reason I can't save a Radio Station I've created based on a playlist. Issue on both iPhone and Macbook. Has anyone else experienced this? &nbs...
  • Novy
  • Moderator
  • 490 Views
  • 1 replies
  • 0 likes
  • 490 Views
  • 1 replies
  • 0 likes

Does Spotify create folders for local music?

PlanFree/PremiumCountryUSADevicePCOperating SystemWindows 10My Question or IssueI am using the Local Files option on my PC to allow access to my personal music collection. After installing Spotify and enabling this option, I point to my "Music" folde...

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  • Casual Listener
  • Plan Free/Premium Country USA Device PC Operating System Windows 10 My Question or Issue I am using the Local Files option on my PC to allow access to my personal music collection.  Aft...
  • PSUHammer
  • Casual Listener
  • 246 Views
  • 1 replies
  • 0 likes
  • folders
    local
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files won't Install on my Iphone

PlanFree/PremiumCountryAustralia DeviceIphone XrOperating SystemiOS 14.3 My Question or IssueI did it once a couple months ago it worked fine, I tried doing it again on a different PC and it didn't work, I've tried every reddit post and Community Pos...

  • Casual Listener
  •   Plan Free/Premium Country Australia   Device Iphone Xr Operating System iOS 14.3   My Question or Issue I did it once a couple months ago it worked fine, I tried doing it...
  • Jeremy
  • Spotify
  • 764 Views
  • 3 replies
  • 0 likes
  • 764 Views
  • 3 replies
  • 0 likes

Superuser Contribution Discover Weekly doesn't exist

PlanPremiumCountryAustraliaDeviceiPhone 8 plus and desktopOperating SystemIOS 14.3 and windows 10 My Question or IssueI've had this account for a week. on the first day i like 250 songs and have been listening on shuffle constantly over the week. My ...

  • Visitor
  • Plan Premium Country Australia Device iPhone 8 plus and desktop Operating System IOS 14.3 and windows 10   My Question or Issue I've had this account for a week. on the first day i lik...
  • CarlosE
  • Moderator
  • 270 Views
  • 3 replies
  • 0 likes
  • 270 Views
  • 3 replies
  • 0 likes

Superuser Contribution Shuffle everytimes changes the playlist when I change source

PlanPremiumCountryNetherlandsDeviceLaptop, Denon amplifier, ImacOperating SystemIOS, AndroidMy Question or IssueI have a big playlist and I want to listen to it in the shuffle mode. I listen in different rooms during the lockdown in our living room a...

  • Casual Listener
  • Plan Premium Country Netherlands Device Laptop, Denon amplifier, Imac Operating System IOS, Android My Question or Issue I have a big playlist and I want to listen to it in the shuffle mode....
  • Xenia
  • Moderator
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Advanced search (filter by year, genre or label) in the library does not work in the desktop app

PlanPremiumCountry Device Operating SystemWindows 10 My Question or IssueHi!I downloaded all my library both on the pc and on the smartphone but after setting spotify offline on the desktop app of my pc, if I do a search by year (example 2020) there ...

  • Casual Listener
  • Plan Premium Country   Device   Operating System Windows 10   My Question or Issue Hi! I downloaded all my library both on the pc and on the smartphone but after setting spo...
  • Elena
  • Moderator
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Playlist sorting

Hello guys I need a help regarding my public playlist. So I can sort my public playlist artist wise from my phone but when I use Spotify on my desktop,the songs appear to be sorted according to be time it was added. I want people to view my playlist ...

  • Casual Listener
  • Hello guys I need a help regarding my public playlist.    So I can sort my public playlist artist wise from my phone but when I use Spotify on my desktop,the songs appear to be sorted acc...
  • user-removed
  • Not applicable
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution I lost my liked songs

PlanPremium Family AccountCountryMexico DeviceNot device relatedMy Question or IssueI just found out that I lost all of the my liked songs library, I don't know if it was something that I did or what, but I changed nothing on said library.Is there a ...

  • Casual Listener
  • Plan Premium Family Account Country Mexico   Device Not device related My Question or Issue I just found out that I lost all of the my liked songs library, I don't know if it was somethi...
  • Mihail
  • Spotify Legend
  • 248 Views
  • 3 replies
  • 0 likes
  • 248 Views
  • 3 replies
  • 0 likes

[Mobile][Playlists] Deleted playlist

Hii have changed iPhones from iPhone 5 to 8 and also changed my iTunes login to a ew one. Im based in Australia. But when I login to the same Spotify account with the same email as before all my playlists are gone. I used to have 500 sounds in my pla...

  • Visitor
  • Hi i have changed iPhones from iPhone 5 to 8 and also changed my iTunes login to a ew one. I m based in Australia. But when I login to the same Spotify account with the same email as before all my ...
  • 194 Views
  • 0 replies
  • 0 likes
  • Mobile
    Playlists
  • 194 Views
  • 0 replies
  • 0 likes

[All Platforms] Explicit podcasts not labeled correctly

Hi I have noticed in my family account that several podcasts are filled with profanity and glorification of drug use and other inappropriate content but not labeled explicit, this makes it difficult with young family members to filter out inappropria...

  • Casual Listener
  • Hi I have noticed in my family account that several podcasts are filled with profanity and glorification of drug use and other inappropriate content but not labeled explicit, this makes it difficult ...
  • 151 Views
  • 0 replies
  • 0 likes
  • All Platforms
  • 151 Views
  • 0 replies
  • 0 likes

Solved!! Artist list library

Hello everyone Happy New Year I have a question that I have been asking myself since the 2019 update, do you plan to add a settings to allow us to add automaticaly the song AND the artist in the library?Because when we like a song, we have it in the ...

  • Casual Listener
  • Hello everyone   Happy New Year   I have a question that I have been asking myself since the 2019 update, do you plan to add a settings to allow us to add automaticaly the song AND the ...
  • Billy-J
  • Spotify Star
  • 772 Views
  • 1 replies
  • 0 likes
  • Artist
    Artist Playlist
    Library Navigation
    Liked Songs Playlist
    Organisation
    Update
  • 772 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Your Library] Spotify keeps forgetting the songs I like

Why does Spotify forget the songs I've already liked? No, it's not a case of a similar song or something like that. It's the literal same song I already liked before. Why does this happen?

  • Casual Listener
  • Why does Spotify forget the songs I've already liked? No, it's not a case of a similar song or something like that. It's the literal same song I already liked before.   Why does this happen?
  • Ivan
  • Spotify Legend
  • 234 Views
  • 2 replies
  • 2 likes
  • Desktop
    Your Library
  • 234 Views
  • 2 replies
  • 2 likes

Alphabetical Listing of ALL songs I have listened to

Working on this posting/request as a Christmas gift for my husband. He has had a premium Spotify account for a while and said previously he could list the songs he liked/listened to in alphabetical order. ALL of the songs in one long list. He says th...

  • Visitor
  • Working on this posting/request as a Christmas gift for my husband.  He has had a premium Spotify account for a while and said previously he could list the songs he liked/listened to in alphabet...
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

Superuser Contribution Playlist Order/Folders Not Working

PlanPremiumCountryUKDeviceSamsung Galaxy A5 (2017)Lenovo Chromebook My Question or IssueI had some christmas playlists that I didn't want cluttering up my library for the whole year so I decided to put them in a folder. I went onto the online web pla...

  • Visitor
  •   Plan Premium Country UK Device Samsung Galaxy A5 (2017) Lenovo Chromebook   My Question or Issue I had some christmas playlists that I didn't want cluttering up my library for t...
  • Ivan
  • Spotify Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes