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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

300948 Views

96 replies

90 likes

  • 300948 Views
  • 96 replies
  • 90 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

mum97

Newbie

164365 Views

237 replies

44 likes

  • 164365 Views
  • 237 replies
  • 44 likes

Solved!!Superuser Contribution Can't like or unlike songs, liked songs olaylist is gone

PlanPremium DeviceGalaxy S9+ My Question or IssueI recently got premium again and my liked songs playlist is gone. I also can't like any songs, the heart button just stays grey and I cant unlike songs. I never used to have this issue before.I've trie...

Casual Listener

Plan Premium   Device Galaxy S9+   My Question or Issue I recently got premium again and my liked songs playlist is gone. I also can't like any songs, the heart button just stays gre...

hannahr141

Casual Listener

672 Views

2 replies

1 likes

  • 672 Views
  • 2 replies
  • 1 likes

Superuser Contribution Cannot sort songs by duration

PlanPremiumCountryIrelandDeviceMacBook AirOperating SystemMac? My Question or IssueI have checked out the forums already as other people have already brought up the topic and have gotten a reply saying that a tech team would look into it. However tho...

Visitor

Plan Premium Country Ireland Device MacBook Air Operating System Mac?    My Question or Issue I have checked out the forums already as other people have already brought up the top...

Mihail

Spotify Legend

422 Views

1 replies

0 likes

  • 422 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover Weekly

PlanFree/PremiumCountryUSADevice(iPhone 11)Operating System(iOS 14) My Question or Issue Hey all, I’ve tried scouring the forum and can’t find a concrete answer to the question - although I’ve tried the recommended clean install with no success. My d...

Newbie

Plan Free/Premium Country USA Device (iPhone 11) Operating System (iOS 14)   My Question or Issue   Hey all, I’ve tried scouring the forum and can’t find a concrete answer to the...

CarlosE

Spotify Legend

535 Views

1 replies

2 likes

  • 535 Views
  • 1 replies
  • 2 likes

Superuser Contribution Offline songs re-downloads whenever I go back online

PlanPremiumCountrySwedenDeviceiPhone 8 & PCOperating SystemiOS 14.4 & Windows 10 My Question or IssueI often use Spotify in the offline mode on both my computer and my iPhone, and recently whenever I go online on either device all of my downloaded so...

Regular

  Plan Premium Country Sweden Device iPhone 8 & PC Operating System iOS 14.4 & Windows 10   My Question or Issue I often use Spotify in the offline mode on both my comput...

vaajy

Roadie

2892 Views

4 replies

0 likes

  • 2892 Views
  • 4 replies
  • 0 likes

Superuser Contribution Download removed

Hi, I know that there are other posts related to this issue, but none of the solutions worked for me (again), so I thought I would share what's happening (also, sorry if I'm posting this in the wrong category and also sorry for my English); During th...

Regular

Hi,    I know that there are other posts related to this issue, but none of the solutions worked for me (again), so I thought I would share what's happening (also, sorry if I'm posting th...

Alex

Spotify Legend

915 Views

1 replies

3 likes

Downloaded music disappears from library
  • 915 Views
  • 1 replies
  • 3 likes

[All Platforms][Playlists] How can I merge likes in 2 different playlist?

Hi, I know we can merge the songs into playlist but can we also merge the likes on the playlist? Thanks,-I

Visitor

Hi,   I know we can merge the songs into playlist but can we also merge the likes on the playlist?   Thanks, -I

Billy-J

Spotify Star

553 Views

1 replies

0 likes

All Platforms
Playlists
  • 553 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Queue button greyed/deactivated

Plan: Premium Country: Croatia Devices: - Spotify 8.5.98.984 on Samsung Galaxy S9 on Android 10 - Spotify 1.1.52.687.gf5565fe5 on Windows 10 64 bit My Question or Issue Simple question/problem, but I can't seem to google it. If I search for a song on...

Casual Listener

Plan: Premium Country: Croatia Devices: - Spotify 8.5.98.984 on Samsung Galaxy S9 on Android 10 - Spotify 1.1.52.687.gf5565fe5 on Windows 10 64 bit My Question or Issue Simp...

CarlosE

Spotify Legend

3607 Views

10 replies

0 likes

Android
Mobile
  • 3607 Views
  • 10 replies
  • 0 likes

Superuser Contribution Skip songs in playlist?

Is it possible to mark songs in a playlist (you haven't made yourself) to be skipped when you're listening to this playlist? Free/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 1...

Visitor

Is it possible to mark songs in a playlist (you haven't made yourself) to be skipped when you're listening to this playlist?   Free/Premium Country   Device (iPhone 8, Samsung Galaxy ...

joseblas

Newbie

4509 Views

2 replies

3 likes

  • 4509 Views
  • 2 replies
  • 3 likes

Stats are not updating

In my Spotify Artist page the live Streams are 292 but do not reflect the stats where for the same song are only 35. The stats are until 6th feb! Today is 8th feb. Why is that? Thanks for your help! PlanPremiumCountrySlovakiaIphone8Operating System(i...

Casual Listener

In my Spotify Artist page the live Streams are 292 but do not reflect the stats where for the same song are only 35. The stats are until 6th feb! Today is 8th feb. Why is that? Thanks for your help!&...

emamissy

Casual Listener

1279 Views

2 replies

0 likes

Other
  • 1279 Views
  • 2 replies
  • 0 likes

Superuser Contribution The local files tab isn't showing up on my computer.

I turned on local files in the settings but the tab is not in the side bar. There are also file locations that are just blank and I don't know how to delete them.

Newbie

I turned on local files in the settings but the tab is not in the side bar. There are also file locations that are just blank and I don't know how to delete them.  

Xenia

Moderator

908 Views

1 replies

0 likes

  • 908 Views
  • 1 replies
  • 0 likes

Superuser Contribution [ERROR] When adding an album to library - automatically all songs are added to favourite playlist

PlanFree/PremiumCountryGermanyDeviceiPhone 11 ProOperating SystemiOS 14.4 My Question or IssueIt seems that for some albums which I added to my library, all songs have been automatically been added to my "Favourite Songs" playlist.When I now remove t...

Music Fan

Plan Free/Premium Country Germany Device iPhone 11 Pro Operating System iOS 14.4   My Question or Issue It seems that for some albums which I added to my library, all songs have been a...

Eni

Moderator

728 Views

3 replies

0 likes

favourite songs
  • 728 Views
  • 3 replies
  • 0 likes

Request to add these following songs

CountryMalaysia There is less Tamil songs especially the old ones. I have some request to add all these following songs/albums:1.Idhaya kovil album2.Duet(tamil) album3.Sp Balasubrahmanyam old songs4.kadhal2kalyanam album5.annakodiyum kodiveranum albu...

Casual Listener

  Country Malaysia   There is less Tamil songs especially the old ones. I have some request to add all these following songs/albums: 1.Idhaya kovil album 2.Duet(tamil) album 3.Sp Bal...

Billy-J

Spotify Star

446 Views

1 replies

1 likes

Tamil songs
  • 446 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Idea] Activate completely random shuffle mode in settings

Hi all, As you may have already noticed, the shuffle mode in Spotify is not completely random. Instead of having equal probabilities between all songs, it seems like Spotify's algorithm provides different weights to individual songs. This can be very...

Casual Listener

Hi all,    As you may have already noticed, the shuffle mode in Spotify is not completely random. Instead of having equal probabilities between all songs, it seems like Spotify's algorith...

Novy

Moderator

856 Views

3 replies

2 likes

Shuffle Algorithm
Shuffle better
shuffle tracks issue algorhythm
  • 856 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution Questions about managing imported files in Spotify

PlanPremiumCountryHong KongDevicePCOperating SystemWindows 10 My Question or IssueThere are a few songs in an album I'm listening to that are currently missing in Spotify. When clicking the grey title it tells me that "if you have the file on your co...

Visitor

Plan Premium Country Hong Kong Device PC Operating System Windows 10   My Question or Issue There are a few songs in an album I'm listening to that are currently missing in Spotify. Wh...

Alex

Spotify Legend

836 Views

1 replies

0 likes

  • 836 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist arrangement for followers

Hi, This feels like it should be a really simple question - but no matter how much I have searched over the past few months I cannot find an answer. My question:How can you arrange the order of songs in a playlist for your followers? When I rearrange...

Casual Listener

Hi,   This feels like it should be a really simple question - but no matter how much I have searched over the past few months I cannot find an answer.   My question: How can you arrang...

Alex

Spotify Legend

3521 Views

3 replies

0 likes

Playlists
  • 3521 Views
  • 3 replies
  • 0 likes

Superuser Contribution Song just play 1:30 min

PlanPremiumCountryBrazilDeviceIphone 11 pro and Android tablet Samsung SM P-550Operating SystemIOS 14.4 and Android 7.1.1 My Question or IssueHi,Today when I start to play a song, spotify just plays 1:30 minutes and plays another song(out of my playl...

Visitor

  Plan Premium Country Brazil Device Iphone 11 pro and Android tablet Samsung SM P-550 Operating System IOS 14.4 and Android 7.1.1   My Question or Issue Hi, Today when I start ...

user-removed

Not applicable

450 Views

2 replies

0 likes

  • 450 Views
  • 2 replies
  • 0 likes

Random music playing in my account

Premium subscriber of 10 years and never had this issue. It has rendered your product completely UNUSABLE and is driving me INSANE. PLEASE HELP No matter what playlist I play, private or public, it randomly keeps getting interrupted and random music ...

Casual Listener

Premium subscriber of 10 years and never had this issue. It has rendered your product completely UNUSABLE and is driving me INSANE. PLEASE HELP   No matter what playlist I play, private or pub...

AdamDamon

Spotify Star

503 Views

3 replies

0 likes

  • 503 Views
  • 3 replies
  • 0 likes

Superuser Contribution Daily Wellness repeated episodes and repeated songs

PlanPremiumCountryUnited Kingdom DeviceSamsung Galaxy S10+ and HP laptopOperating SystemAndroid Pie and Windows 10 My Question or IssueI have recently started listening to the Daily Wellness playlist in the mornings and I really enjoy it, a good mix ...

Casual Listener

Plan Premium Country United Kingdom  Device Samsung Galaxy S10+ and HP laptop Operating System Android Pie and Windows 10   My Question or Issue I have recently started listening ...

Kiril

Moderator

1777 Views

12 replies

3 likes

daily wellness
  • 1777 Views
  • 12 replies
  • 3 likes

released music

hi there is there a way to automate new released music so that the songs will appear in my new 2021 playlist ?i got a new released radar every friday but it's only half music that is released that week. so evey weekend i spend hours searching for new...

Regular

hi there  is there a way to automate new released music  so that the songs will appear in my new 2021  playlist ? i got a new released radar every friday but it's only half music t...

Billy-J

Spotify Star

561 Views

1 replies

0 likes

  • 561 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Playlists] Fix playlist sorting discrepancy between Desktop and Mobile apps

For the last 5+ years, I have kept playlists full of albums, and they would behave very logically. When I clicked "date added" to sort by date and put my newest discoveries at the top, and started playing the songs in the order displayed, it worked w...

Regular

For the last 5+ years, I have kept playlists full of albums, and they would behave very logically. When I clicked "date added" to sort by date and put my newest discoveries at the top, and started pl...

Novy

Moderator

1298 Views

7 replies

4 likes

Desktop
Playlists
  • 1298 Views
  • 7 replies
  • 4 likes